Now Mobile Reviews 

Have intermittent issues of not beeing able to make or recieve phone calls. This has been occuring for the last few months. Have good phone signal > 3 bars. Can make a recieve texts and connect to the internet. Just sometimes cannot make or receive calls. This is occuring on Now sim card and RWG sim card that uses Now mobile. Other EE MNVO, Lyca, does not have this problem

The Now Mobile is a joke. I haven't had service for over a month and the chat support team cannot fix the problem. They don't even have my zip code or phone number listed correctly in their system. I've been unable to pay my bill because of some glitch they have in their system. Neither the App nor the online Xfinity will allow a submission of payment. It continues to ask me to "select payment type" but won't allow the selection. Each time I try to submit the payment, an endless circle of "Select Payment Type" comes up that will not allow a selection. Every other mobile provider can allow one to make a payment over their electronic phone system...not Xfinity. They can't correct the wrong Gmail they have listed for me and I am unable to resolve this problem to restore my service. The chat people spent hours trying to to fix it and they cannot. They sent in a ticket and someone named Eric called from the Resolution Department. I asked Eric for a courtesy credit for the hassle and inconvenience of not having phone service and he told me bc my plan is "Bare Bones" he's not able to grant a courtesy credit--IDC if the plan was "Bare Marrows"a credit is the least they could provide for the headache--every other mobile provider is able to provide a courtesy credit if the service fails to function or to deliver. Their unwillingness to provide a courtesy credit does not compute to me (after spending futile hours going in endless circles with their chat team)...This is a disservice. Eric repeated that "Chat" is the only one who can resolve the problem (what happens when chat can't resolve the problem?). I reminded him that chat is unable to resolve the problem and I've spent hours on the chat, going in circles. In addition, he sounded cold, calloused, and seemed bothered that I had an unresolved issue--completely lacking in customer empathy. You can't get anyone on the phone when you call and this company needs to go out of business with mobile service. This makes no sense at all that no-one in chat or the Resolution Department can fix the problem, nor provide a courtesy...Horrible service. Run. Run, away from Xfinity Now Mobile. Don't go there.

P.S. The problem finally got resolved after relentless tinkering. Someone reached out from corporate and expressed their sincere apology for Mt experience and compensated me for the hassle and inconvenience. That's business which is acceptable.

This network has an intermittent issue where sometimes incoming calls won't ever connect. This happens on two SIM cards I have with RWG mobile (who use Now Mobile), so it's not localised to the devices themselves.

Avoid NOW. I'm trying to leave after 4 months of awful service. They refuse to give me my PAC code & say: "You have already requested a 0 for this number, your 0 code is N/A and will expire 3/15/2025.“
No answer from customer services & I can't keep my number & leave them without a PAC.

I was able to connect to now kobile after so kany attempt. Not sure what was the issue. Was able to call other network but not able to connect to customer service team after a call.

Hassan were able to advise that sim is now active and transfered the balanse to other sim card which i have.
It was good experience talking to him.

I've had a sim for my daughter with Nowmobile since 03/2021 and not had any issues, till recently. About 2 months ago my daughter says she lost network service, only came to me recently after. I contacted Nowmobile support whom are always friendly and courteous although I'm now convinced use a script. I was told there is a service issue with EE/BT service provider and some numbers and my daughters number is affected.
"We apologize for the inconvenience caused. This issue has arisen due to a technical issue from our service provider, BT EE. Our teams are actively collaborating with them to ensure a swift resolution. We appreciate your patience and understanding during this time."
I've had 2 attempts at Nowmobile sending a new sim with 1-3 days delivery quoted (1st sim requested 14 Feb, 2nd requested 24th Feb) and both times I've had no delivery (EDIT: 2nd SIM arrived 5 days later). I seem to get these responses no matter which agent I speak to, "Please stay with me.", "Your replacement SIM card order is on the way", "I assure you that the issue gets sorted out soon for you". As you can appreciate I'm not happy as I don't seem to be getting anywhere and my daughter is still without a connectivity on her phone and doesn't feel safe as she can't contact us when she's out since at least 13/02/25.
EDIT:
After a lengthly battle my number was eventually re-connected, I immediately initiated a PAC transfer.
(You can get the PAC by sending a text PAC to 65075 with your Nowmobile connected sim.)
I've now left Nowmobile, I asked about refunding what credit I had left and been told "Once account credits (also known as top-ups) are applied to your account, they are non-refundable and cannot be exchanged for cash or transferred to another account.". So Nowmobile has robbed me of my £5.57 credit I had left in the account.

Took out a sim with RWG which use Now services. It worked for a month August 2024 then then stopped completely. Have contacted customer services [Feb 2025] but was put on hold for 5 minutes and then cut off. I had £10+ on the sim [checked Feb 2025] so I guess I put that loss down to experience
**Please avoid making my mistake**

Excellent and prompt services

Fast, friendly, efficient service from NOW customer support. Always a pleasure if I ever need to contact them. Well done, Peter, Ryan, Olivia 🌟 🌟 🌟

Olivia was very helpful and sorted out the mistake I had made straight away. Great service!!!

If I could give a 0/10 I would. I was trying to set up a new phone number and I've been given the lot between some financial bs to being told to go to the retail store only to be told to go to the self service assistant and be given the run around. They basically stole $50 from me for two phones that don't work.

AVOID THIS PHONE COMPANY LIKE THE PLAGUE!!!

I found their site and deals looked good.

They have an email address listed you can use to contact them on (great!).

I sent an enquiry a week ago. I'd heard nothing 5 days later so sent a follow up.

Still nothing, completely ignored.

If they can't even be bothered to respond to a potential new customer (I was going to sign up - not now), I doubt they'll be bothered to look after existing customers if any problem occurs.

As I stated time and time agai n they steal my credit these scammers won't even reply. I asked them to this send me the out going calls they did not so I called them and send 20 emails no response. I will go to police.

This company is from hell, stay away and run for your life. Their costumer service is very poor and causes more problems than you already having. They have taken away 12 hours of my life for just setting up a voice mail and I had to take day off from work with no results to solve the problem.
STAY AWAY FROM THIS GARBAGE COMPANY.

We recently moved to Now, as they run on EE, we have been seeing the service from giffgaff (which runs on O2) getting worse and worse over the years. Three have no signal at our location, so an MVNO that runs on EE was the best options.

So far our call quality is so much better and data seems really good as well - 5G with maximum bars in our local area (02 data didn't work at all in the same area). We have moved several numbers over using the automated system with no issues.

One thing I will say (and the reason for 4 stars and not 5) is the customer service can be very slow. It says "typically replies within 3 minutes" and sometimes that's true but other times you can be waiting hours if not days for a reply. If they can add more staff to their customer service team, or add a comprehensive FAQ to the website, then it would be a solid network.

It remains to be seen how we go on long term with Now, but so far so good.

I cannot believe that I top up and the money disappears I had 9.7 and all is gone it is not the first one either. They should send me all the out going calls for last 6 months they have refused.

Not only did they, i suspect, lie about having the same bands as EE, as the 4G would consistently drop around London. On my second month i had two contracts running for some reason and they’d accidentally charged me for a new one. When i ported over my number i had to do it manually, contacting their support line because their automated system for it didn’t work. And then to top it off, when i switched over to another network after 2 months of this ridiculousness, they continued charging me for 5 months after I’d left. I only found this out recently and thankfully they were nice enough to repay me but it’s still frankly stupid that can happen in the first place!

AVOID! AVOID! AVOID!

Reception is poor, only one bar. When someone calls me the the reception is bad. If this is based on EE which is known as the best network then i dont see what the problem is because when im walking down the street in busy main roads there is a full signal and in side-streets the signal is poor again but its not just that most of the time the signal very poor. I have used other networks and i dont have this problem. Also it does not let me change the network from 4G to 3G as this can improve the signal but im made to be stuck on 4G - again i dont have this problem with other networks. Is this something to do with this network or is it EE ? whatever it is, i quit. Going with another network, bye.

For a start.....to sign up to even get a sim does not exist!!! No verification code. 12 times in total i tried the resend code...NOTHING! 24hrs later still nothing! and of course my email is correct and nothing in spam.

I ran out of data this month a few days before renewal, so bought a 1gb top-up, but since then my usual monthly allowances have disappeared from my account despite Now Mobile charging my wife's account over 10 times for the usual monthly fee.

Completely unacceptable that a week after I complained about this nothing has changed and the only explanation is 'We are having technical difficulties but it will be sorted'.

Would not recommend at all.