NRG Reviews 148

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and unhelpful, often leading to accounts being suspended or closed without clear explanations. Customers frequently reported difficulties with withdrawals, stating that the process was unnecessarily complicated and slow. Reviewers also felt that the website was poorly managed, with some suggesting that there was no active support or management behind it, and that there were concerns about the fairness of the games. Some people were dissatisfied with the payment process, experiencing difficulties when trying to withdraw funds, even after providing necessary verification documents. Additionally, many found the pricing to be unfair, with some expressing strong concerns about value for money due to their inability to access their funds or the perceived low returns on their bets.

What people talk about most

Payment

People report ambiguous experiences with payment. While some customers praise quick payouts, often within an... See more

Website

Consumers find the website to be disappointing, with many reporting issues such as account suspensions... See more

Customer service

Reviewers highlight negative aspects of customer service. Many customers report issues such as accounts being... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report slow replies,... See more

Price

Users describe negative interactions with price, often feeling that games are designed to take their money... See more

Based on these reviews

Rated 1 out of 5 stars

Strange little tinpot bookie. Signed up yesterday and stuck a £20 bet on Barcelona to beat Inter in the UCL semi finals. Bet unfortunately lost. Received an email just now telling me "Your NRG betti... See more

Rated 1 out of 5 stars

Today I signed up, made a deposit and put on a bet on. Minutes later, account suspended for verification. After five emails with verification as requested, still they refused to open account. Asked fo... See more

Rated 1 out of 5 stars

Definitely rigged games especially big bass games big bass splash hardly no bonus at all and when it goes to the bonus it quickly flips to something else !! Hardly no wins at all and no free spins or... See more

Rated 1 out of 5 stars

Do not use these! After depositing I went on to win £1,200 when I went to sign on I was unable to saying my account was suspended. I received emails saying I need to show documents after doing so my a... See more

Rated 5 out of 5 stars

Won 24,000 and they paid me out within 24 hours subject to KYC regulations which I supplied them my documents and nothing was too much trouble very kind to liease back and forward through email. I giv... See more

Rated 5 out of 5 stars

Actually so impressed with this site! Always had my winnings very quick, usually within the hour unless it's out of business hours. Not sure why it's having so many bad reviews. Baffling

Rated 5 out of 5 stars

I was really worried when l seen reviews especially as l had just won and withdrawn my winnings. But l didn't need to worry as my money was in my bank account within the hour. Thank you 😊

Rated 5 out of 5 stars

My experience was great in a Time of unforeseen circumstances, NRG stepped up and helped me I. A time of need. Thank you NRG 😃

Rated 5 out of 5 stars

I too dont get the negative reviews, I opened an account, Deposited cash, won and withdrew no hassles whatsoever.

Rated 1 out of 5 stars

“My experience with NRG was extremely disappointing. they kept calling me far too often. Because of one unpaid amount of just €34, they called almost every single day, and the calls felt very intrusi... See more

Rated 1 out of 5 stars

Is anyone running this site? I signed up deposited and mid play account got suspended. Money is gone and no one responds to emails How does the UKGC permit this type of daylight robbery. There seems t... See more

Rated 1 out of 5 stars

I deposited £ 130 and didn’t use any bonuses – played only with my own money. In every single game, I didn’t receive even one bonus round. Not even once. Every spin resulted in a loss – no wins, n... See more

Rated 1 out of 5 stars

super worry ! I have expected that they will pay my withdrawal of £55.00 , after all the reviews I have read... super worry now! I don't think they will pay , cos it takes so long ,now it stop on p... See more

Rated 1 out of 5 stars

I have sent multiple emails and literally no reply’s. I am owed a lot of money and no withdrawal option given so it’s just sitting in my account !!! I feel it’s a ploy for me to carry on playing but I... See more

Rated 1 out of 5 stars

SCAMMERS!!!!! Avoid like the plague, make a deposit all goes well. Want to make a withdrawal that’s when it all changes. They ask for verification details then never get back to you. No with... See more

Rated 1 out of 5 stars

Been betting on this site for a good while. This week, however, I had some decent wins, kept withdrawing then carried on gambling. They then asked for proof of identity documents which I sent. Won... See more

Rated 1 out of 5 stars

WHAT A JOKE OF A COMPANY!!! Don’t use them stay away!!!!! I have been with this company for over a year. All going well, until they have asked me for proof of income ETC, I sent them everything I a... See more

Rated 1 out of 5 stars

After using this site for an over a year and been brilliant. They have closed my account without any reason. I have £1700 in my account and they are completely ignoring all my emails. Absolutely disgr... See more

Rated 1 out of 5 stars

The worst site I have ever played on and I’m not just saying that! It’s that bad that it made me want to join gamstop for a while! £500 in one day! It’s awful awful awful no bonuses and rubbish gl... See more

Rated 4 out of 5 stars

The replies were quite slow but manageable the deposits and withdrawals were fine same as alot of larger bookies the only issue when you place a bet they always shave a little bit of the price which... See more

Rated 2 out of 5 stars

Good site. Quick withdrawals But no bonuses available unless you wager/£250 for 50 spins. Only selected games not many. No other rewards. Hopefully. Not much attention to customers. If they made it... See more

Rated 2 out of 5 stars

Only signed up a few days ago and I like to make sure the withdrawal is as quick as the deposit with all sites!!!! Literally having an issue where you can’t withdraw, I am not sure if it’s an issue wi... See more

Rated 1 out of 5 stars

No free spins or bonus. Be prepared to have a lot of money to spend before you win. Terrible customer service does not place any value in their customers. Take take. My advice avoid.

Rated 1 out of 5 stars

This site is terrible stay away i sent id in August and was passed and still restricted a month later and the support is terrible to stay well away

Rated 1 out of 5 stars

EVERYONE AVOID THIS SITE They take your money with no problem but when it come to making a withdrawal they make it as hard as possible,I got asked for 2 identification which was provided,I was then a... See more

Rated 1 out of 5 stars

Raised a valid issue with NRG with regards to my daily/weekly/monthly limits not being reset as a consequence of entering a new month (November) as what normally happens via their online live... See more

Rated 1 out of 5 stars

Do not USE! My review will be removed once I receive my Money back that was used on an account nothing to do with me !!!! £500

Rated 1 out of 5 stars

440 spins on a megaway game and finally hit a bonus. I got 40p. 40 damn pence from £440. Great odds. Lesson learned

Rated 1 out of 5 stars

SCAMMERS!!! Take my deposit eat I cash out 80£!! They close my account!!! And no pay out to me my money !!! AVOID !!!

Rated 1 out of 5 stars

Really disappointed, great site great navigation tools large range of games came to withdraw was told I needed to verify my identification noting that there was no option for me to do this prior to wi... See more

Rated 1 out of 5 stars

What a shite company i made 40 deposit then my account was suspended cos not verified but they took cash then asked for all proof although the card i used 2 deposit in my name not once thru signing up... See more


2.1

Poor

TrustScore 2 out of 5

148 reviews

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Rated 5 out of 5 stars

I don't understand the bad reviews as i…

I don't understand the bad reviews as i have had quite a few good wins on NRG, and withdrawn quite a few times, there game are great, and customer support is really helpful.
hopefully my good luck continues.
Thank you NRG for the wins
Michael Duffy

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

So i wrote i more review about this its…

So i wrote i more review about this its about how 4ra bet stole my money coz they did not wanted to pay someone who wagered his bonus i request everyone to play on ajy other website but this stupid 4ra bet and now they are blaming me for using multiple accounts lying mfs i asked for proof nothing they have

January 25, 2025
Unprompted review
Rated 3 out of 5 stars

Things need fixing faster

Good gym ,however things take ages to fix , not the cleanest but a lot of that is down to members, this is not a disabled friendly gym there are 5 flights of stairs and the lift is never working.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

First class casino

First class casino! Requested withdrawal on 23/01/2025, then emailed NRG about uploading id documents. Withing 30 minutes of my documents being uploaded my withdrawal was in my bank. I fully recommend NRG Bet and will use again without any concerns.

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves. Game spinning spinning for ages ( and £) within pay nothing back. How disgusting and greedy. Random generator they say....🐖🤢

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Am from the UK and seen this site with…

Am from the UK and seen this site with free spins to joined on 26/12/2024. Played sugar rush 1000 which is my fav game. Got the bonus a few times and then cashed out 300 which was in my account the next day. Won another few hundred last night cash out out 100 and it’s arrived in my account today. So as far as am concerned it’s a good site quick payout in the UK not sure about other country’s. Ps I also got my 80 free spins when I joined credited to my account within 24 hours. I’ll using this site again.

December 26, 2024
Unprompted review
Rated 1 out of 5 stars

good people

good people, stay away from this mess if you know one, they have an office where they poop every morning near the door

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Just avoid

Just avoid! No free spins, no bonuses no rewards,
They just take your money, videoed an hour of play, wagered £60 not one single bonus play or free spins awarded over 4 different games

December 5, 2024
Unprompted review
Rated 4 out of 5 stars

Enjoyable site, good wins

Good site, easy layout and good game play. Won a fair amount after £30 deposit, withdrew at 3.41am, it's says it can take upto 3-5 days to reach bank account but after reading reviews some people say it's usually before so I will update with the time I receive my withdrawal.

So far, I'm pleased with the site and have had a good experience.

Update 5.14am My account has been suspended due to me apparently entering an incorrect password but I used the same password my phone has saved that I logged in with multiple times this morning.
I have reached out to customer services as I have a withdrawal of £1300 pending.

There is no live chat or contact number and the social media reviews aren't great I must admit, I'm holding out hope that it gets seen to or atleast my withdrawals still processed.

7.50am my account was unsuspended and all working again

8.56 withdrawal entered my bank account.

I was very impressed with how fast my account was seen to after being suspended due to incorrect password, also withdrawal took less than 24 hours when it says upto 3-5 days which you can't complain at.

Fast, great customer service and a good site with great winnings.

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would avoid…

If I could give 0 stars I would avoid at all costs. No way to get in touch with them I been emailing them for days about my withdrawel they ignored me I messaged of an old email and they reply straightaway!!!!

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Jokers

Signed up with these jokers today. Welcome bonus - play through £25 get 80 spins. Guess what no 80 spins added and you can’t contact them. Should have checked here first. So much for uk gambling commission how do these get licenses?

November 19, 2024
Unprompted review

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