NRG Reviews 148

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and unhelpful, often leading to accounts being suspended or closed without clear explanations. Customers frequently reported difficulties with withdrawals, stating that the process was unnecessarily complicated and slow. Reviewers also felt that the website was poorly managed, with some suggesting that there was no active support or management behind it, and that there were concerns about the fairness of the games. Some people were dissatisfied with the payment process, experiencing difficulties when trying to withdraw funds, even after providing necessary verification documents. Additionally, many found the pricing to be unfair, with some expressing strong concerns about value for money due to their inability to access their funds or the perceived low returns on their bets.

What people talk about most

Payment

People report ambiguous experiences with payment. While some customers praise quick payouts, often within an... See more

Website

Consumers find the website to be disappointing, with many reporting issues such as account suspensions... See more

Customer service

Reviewers highlight negative aspects of customer service. Many customers report issues such as accounts being... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report slow replies,... See more

Price

Users describe negative interactions with price, often feeling that games are designed to take their money... See more

Based on these reviews

Rated 1 out of 5 stars

Strange little tinpot bookie. Signed up yesterday and stuck a £20 bet on Barcelona to beat Inter in the UCL semi finals. Bet unfortunately lost. Received an email just now telling me "Your NRG betti... See more

Rated 1 out of 5 stars

Today I signed up, made a deposit and put on a bet on. Minutes later, account suspended for verification. After five emails with verification as requested, still they refused to open account. Asked fo... See more

Rated 1 out of 5 stars

Definitely rigged games especially big bass games big bass splash hardly no bonus at all and when it goes to the bonus it quickly flips to something else !! Hardly no wins at all and no free spins or... See more

Rated 1 out of 5 stars

Do not use these! After depositing I went on to win £1,200 when I went to sign on I was unable to saying my account was suspended. I received emails saying I need to show documents after doing so my a... See more

Rated 5 out of 5 stars

Won 24,000 and they paid me out within 24 hours subject to KYC regulations which I supplied them my documents and nothing was too much trouble very kind to liease back and forward through email. I giv... See more

Rated 5 out of 5 stars

Actually so impressed with this site! Always had my winnings very quick, usually within the hour unless it's out of business hours. Not sure why it's having so many bad reviews. Baffling

Rated 5 out of 5 stars

I was really worried when l seen reviews especially as l had just won and withdrawn my winnings. But l didn't need to worry as my money was in my bank account within the hour. Thank you 😊

Rated 5 out of 5 stars

My experience was great in a Time of unforeseen circumstances, NRG stepped up and helped me I. A time of need. Thank you NRG 😃

Rated 5 out of 5 stars

I too dont get the negative reviews, I opened an account, Deposited cash, won and withdrew no hassles whatsoever.

Rated 1 out of 5 stars

“My experience with NRG was extremely disappointing. they kept calling me far too often. Because of one unpaid amount of just €34, they called almost every single day, and the calls felt very intrusi... See more

Rated 1 out of 5 stars

Is anyone running this site? I signed up deposited and mid play account got suspended. Money is gone and no one responds to emails How does the UKGC permit this type of daylight robbery. There seems t... See more

Rated 1 out of 5 stars

I deposited £ 130 and didn’t use any bonuses – played only with my own money. In every single game, I didn’t receive even one bonus round. Not even once. Every spin resulted in a loss – no wins, n... See more

Rated 1 out of 5 stars

super worry ! I have expected that they will pay my withdrawal of £55.00 , after all the reviews I have read... super worry now! I don't think they will pay , cos it takes so long ,now it stop on p... See more

Rated 1 out of 5 stars

I have sent multiple emails and literally no reply’s. I am owed a lot of money and no withdrawal option given so it’s just sitting in my account !!! I feel it’s a ploy for me to carry on playing but I... See more

Rated 1 out of 5 stars

SCAMMERS!!!!! Avoid like the plague, make a deposit all goes well. Want to make a withdrawal that’s when it all changes. They ask for verification details then never get back to you. No with... See more

Rated 1 out of 5 stars

Been betting on this site for a good while. This week, however, I had some decent wins, kept withdrawing then carried on gambling. They then asked for proof of identity documents which I sent. Won... See more

Rated 1 out of 5 stars

WHAT A JOKE OF A COMPANY!!! Don’t use them stay away!!!!! I have been with this company for over a year. All going well, until they have asked me for proof of income ETC, I sent them everything I a... See more

Rated 1 out of 5 stars

After using this site for an over a year and been brilliant. They have closed my account without any reason. I have £1700 in my account and they are completely ignoring all my emails. Absolutely disgr... See more

Rated 1 out of 5 stars

The worst site I have ever played on and I’m not just saying that! It’s that bad that it made me want to join gamstop for a while! £500 in one day! It’s awful awful awful no bonuses and rubbish gl... See more

Rated 4 out of 5 stars

The replies were quite slow but manageable the deposits and withdrawals were fine same as alot of larger bookies the only issue when you place a bet they always shave a little bit of the price which... See more

Rated 2 out of 5 stars

Good site. Quick withdrawals But no bonuses available unless you wager/£250 for 50 spins. Only selected games not many. No other rewards. Hopefully. Not much attention to customers. If they made it... See more

Rated 2 out of 5 stars

Only signed up a few days ago and I like to make sure the withdrawal is as quick as the deposit with all sites!!!! Literally having an issue where you can’t withdraw, I am not sure if it’s an issue wi... See more

Rated 1 out of 5 stars

No free spins or bonus. Be prepared to have a lot of money to spend before you win. Terrible customer service does not place any value in their customers. Take take. My advice avoid.

Rated 1 out of 5 stars

This site is terrible stay away i sent id in August and was passed and still restricted a month later and the support is terrible to stay well away

Rated 1 out of 5 stars

EVERYONE AVOID THIS SITE They take your money with no problem but when it come to making a withdrawal they make it as hard as possible,I got asked for 2 identification which was provided,I was then a... See more

Rated 1 out of 5 stars

Raised a valid issue with NRG with regards to my daily/weekly/monthly limits not being reset as a consequence of entering a new month (November) as what normally happens via their online live... See more

Rated 1 out of 5 stars

Do not USE! My review will be removed once I receive my Money back that was used on an account nothing to do with me !!!! £500

Rated 1 out of 5 stars

440 spins on a megaway game and finally hit a bonus. I got 40p. 40 damn pence from £440. Great odds. Lesson learned

Rated 1 out of 5 stars

SCAMMERS!!! Take my deposit eat I cash out 80£!! They close my account!!! And no pay out to me my money !!! AVOID !!!

Rated 1 out of 5 stars

Really disappointed, great site great navigation tools large range of games came to withdraw was told I needed to verify my identification noting that there was no option for me to do this prior to wi... See more

Rated 1 out of 5 stars

What a shite company i made 40 deposit then my account was suspended cos not verified but they took cash then asked for all proof although the card i used 2 deposit in my name not once thru signing up... See more


2.1

Poor

TrustScore 2 out of 5

148 reviews

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Rated 1 out of 5 stars

So after my timeout from this casino a…

So after my timeout from this casino a thought i would give it another go! So went through the procedure,emails/and phone calls to be told ok the account will be up and running in 24hrs! Tried logging in they even dont know why i cant login😂,They cant even work there own site! Absoloute shambles,how they still operate is beyond me.

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT use NRG Bet /Casino

Do NOT use NRG Bet /Casino
Avoid this this company !!
You have been warned
complete scammers
Please make everyone on social media aware.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

RIGGED GAMES !!!!

Definitely rigged games especially big bass games big bass splash hardly no bonus at all and when it goes to the bonus it quickly flips to something else !! Hardly no wins at all and no free spins or anything given being a loyal customer not even an account top up like other casino may drop a £10 in your acc definitely not this site . Daylight robbery stay well away

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

The worst site I have ever played on…

The worst site I have ever played on and I’m not just saying that! It’s that bad that it made me want to join gamstop for a while!

£500 in one day! It’s awful awful awful no bonuses and rubbish glitches and cuts you out! Ive actually went further into someone looking into this for me as the gameplay and glitches etc was not right in this day and age! I would recommend not wasting your money here! Plenty better sites out there!!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

I am a member at the Lewisham gym…

I am a member at the Lewisham gym branch and I have to say one of the best gyms I’ve been to. The vibe in there is fantastic, the staff are super helpful and the equipment is so well maintained and just overall great! Highly recommend to everyone

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Strange little tinpot bookie

Strange little tinpot bookie. Signed up yesterday and stuck a £20 bet on Barcelona to beat Inter in the UCL semi finals. Bet unfortunately lost. Received an email just now telling me "Your NRG betting account will no longer qualify for promotional benefits on Sportsbook and Casino". So in effect, telling me they don't want me as a customer. I've never even attempted to use a promotion, just placed a standard bet. WTF is that all about?
Every time I try out a smaller bookmaker, I'm reminded of why it's so much better to stick with the bigger, more established names in online betting.

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

Withdrawal: no contact

I have sent multiple emails and literally no reply’s. I am owed a lot of money and no withdrawal option given so it’s just sitting in my account !!! I feel it’s a ploy for me to carry on playing but I won’t now as a matter of principle before I am paid out!!! How you can’t withdraw fund is crazy, literally madness. Let’s see if I get an email from the team this week and hopefully my withdrawal is paid.

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

No free spins or bonus

No free spins or bonus. Be prepared to have a lot of money to spend before you win. Terrible customer service does not place any value in their customers. Take take. My advice avoid.

May 2, 2025
Unprompted review
Rated 2 out of 5 stars

Just signed up this evening

Just signed up this evening. I’ve made a withdrawal so I will upgrade stars if that all runs smoothly. I review online casinos to over 400k followers so hopefully can give nrg a flowing report
Acc 65801

May 2, 2025
Unprompted review
Rated 2 out of 5 stars

5 withdrawals and all processed and…

5 withdrawals and all processed and received into my bank account within an average of 2 hours. I can honestly say that the site is slick and the live casino is good. This is my own personal experience, and this is how sites should be, just like years gone by when you could have a fair gamble and play the slots. Well done and thank you for the excellent gaming experience

11.04.2025 - Account is now blocked after being verified! Not sure what’s going on. Gave up and moving on

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

I gave 5 stars because NRG was straight…

I gave 5 stars because NRG was straight forward, I deposited some money ( 500£ all together ) , but I was lucky enough to win a nice sum ( 1600 £ wins so 1100£ profit within a couple of days) I have requested withdrawals and every time money was in my account in 1 hour . No hustle no problems . Fair is fair they kept they side of the deal. Thank you NRG and hope You gonna get more positive feedback . I had accounts with “major “ betting sites but have closed them as they were robbing me blind ( because they are advertising more on Tv it doesn’t mean they are better ) Just one thing to the customers reading my review please gamble responsibly and know when to have a time out if you not winning! . Anyway I’ve had a positive experience!

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

I use bank transfer to withdraw and to…

I use bank transfer to withdraw and to deposit money, deposited £6 it’s gone from my bank account but not showing up in my account, look into transactions and it says failed but my deposit is no where to be seen on either bank or casino!! These are impossible to get hold of, no number, no live chat and just an email they don’t ever reply too.

April 2, 2025
Unprompted review

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