NRG Reviews 148

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and unhelpful, often leading to accounts being suspended or closed without clear explanations. Customers frequently reported difficulties with withdrawals, stating that the process was unnecessarily complicated and slow. Reviewers also felt that the website was poorly managed, with some suggesting that there was no active support or management behind it, and that there were concerns about the fairness of the games. Some people were dissatisfied with the payment process, experiencing difficulties when trying to withdraw funds, even after providing necessary verification documents. Additionally, many found the pricing to be unfair, with some expressing strong concerns about value for money due to their inability to access their funds or the perceived low returns on their bets.

What people talk about most

Payment

People report ambiguous experiences with payment. While some customers praise quick payouts, often within an... See more

Website

Consumers find the website to be disappointing, with many reporting issues such as account suspensions... See more

Customer service

Reviewers highlight negative aspects of customer service. Many customers report issues such as accounts being... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report slow replies,... See more

Price

Users describe negative interactions with price, often feeling that games are designed to take their money... See more

Based on these reviews

Rated 1 out of 5 stars

Strange little tinpot bookie. Signed up yesterday and stuck a £20 bet on Barcelona to beat Inter in the UCL semi finals. Bet unfortunately lost. Received an email just now telling me "Your NRG betti... See more

Rated 1 out of 5 stars

Today I signed up, made a deposit and put on a bet on. Minutes later, account suspended for verification. After five emails with verification as requested, still they refused to open account. Asked fo... See more

Rated 1 out of 5 stars

Definitely rigged games especially big bass games big bass splash hardly no bonus at all and when it goes to the bonus it quickly flips to something else !! Hardly no wins at all and no free spins or... See more

Rated 1 out of 5 stars

Do not use these! After depositing I went on to win £1,200 when I went to sign on I was unable to saying my account was suspended. I received emails saying I need to show documents after doing so my a... See more

Rated 5 out of 5 stars

Won 24,000 and they paid me out within 24 hours subject to KYC regulations which I supplied them my documents and nothing was too much trouble very kind to liease back and forward through email. I giv... See more

Rated 5 out of 5 stars

Actually so impressed with this site! Always had my winnings very quick, usually within the hour unless it's out of business hours. Not sure why it's having so many bad reviews. Baffling

Rated 5 out of 5 stars

I was really worried when l seen reviews especially as l had just won and withdrawn my winnings. But l didn't need to worry as my money was in my bank account within the hour. Thank you 😊

Rated 5 out of 5 stars

My experience was great in a Time of unforeseen circumstances, NRG stepped up and helped me I. A time of need. Thank you NRG 😃

Rated 5 out of 5 stars

I too dont get the negative reviews, I opened an account, Deposited cash, won and withdrew no hassles whatsoever.

Rated 1 out of 5 stars

“My experience with NRG was extremely disappointing. they kept calling me far too often. Because of one unpaid amount of just €34, they called almost every single day, and the calls felt very intrusi... See more

Rated 1 out of 5 stars

Is anyone running this site? I signed up deposited and mid play account got suspended. Money is gone and no one responds to emails How does the UKGC permit this type of daylight robbery. There seems t... See more

Rated 1 out of 5 stars

I deposited £ 130 and didn’t use any bonuses – played only with my own money. In every single game, I didn’t receive even one bonus round. Not even once. Every spin resulted in a loss – no wins, n... See more

Rated 1 out of 5 stars

super worry ! I have expected that they will pay my withdrawal of £55.00 , after all the reviews I have read... super worry now! I don't think they will pay , cos it takes so long ,now it stop on p... See more

Rated 1 out of 5 stars

I have sent multiple emails and literally no reply’s. I am owed a lot of money and no withdrawal option given so it’s just sitting in my account !!! I feel it’s a ploy for me to carry on playing but I... See more

Rated 1 out of 5 stars

SCAMMERS!!!!! Avoid like the plague, make a deposit all goes well. Want to make a withdrawal that’s when it all changes. They ask for verification details then never get back to you. No with... See more

Rated 1 out of 5 stars

Been betting on this site for a good while. This week, however, I had some decent wins, kept withdrawing then carried on gambling. They then asked for proof of identity documents which I sent. Won... See more

Rated 1 out of 5 stars

WHAT A JOKE OF A COMPANY!!! Don’t use them stay away!!!!! I have been with this company for over a year. All going well, until they have asked me for proof of income ETC, I sent them everything I a... See more

Rated 1 out of 5 stars

After using this site for an over a year and been brilliant. They have closed my account without any reason. I have £1700 in my account and they are completely ignoring all my emails. Absolutely disgr... See more

Rated 1 out of 5 stars

The worst site I have ever played on and I’m not just saying that! It’s that bad that it made me want to join gamstop for a while! £500 in one day! It’s awful awful awful no bonuses and rubbish gl... See more

Rated 4 out of 5 stars

The replies were quite slow but manageable the deposits and withdrawals were fine same as alot of larger bookies the only issue when you place a bet they always shave a little bit of the price which... See more

Rated 2 out of 5 stars

Good site. Quick withdrawals But no bonuses available unless you wager/£250 for 50 spins. Only selected games not many. No other rewards. Hopefully. Not much attention to customers. If they made it... See more

Rated 2 out of 5 stars

Only signed up a few days ago and I like to make sure the withdrawal is as quick as the deposit with all sites!!!! Literally having an issue where you can’t withdraw, I am not sure if it’s an issue wi... See more

Rated 1 out of 5 stars

No free spins or bonus. Be prepared to have a lot of money to spend before you win. Terrible customer service does not place any value in their customers. Take take. My advice avoid.

Rated 1 out of 5 stars

This site is terrible stay away i sent id in August and was passed and still restricted a month later and the support is terrible to stay well away

Rated 1 out of 5 stars

EVERYONE AVOID THIS SITE They take your money with no problem but when it come to making a withdrawal they make it as hard as possible,I got asked for 2 identification which was provided,I was then a... See more

Rated 1 out of 5 stars

Raised a valid issue with NRG with regards to my daily/weekly/monthly limits not being reset as a consequence of entering a new month (November) as what normally happens via their online live... See more

Rated 1 out of 5 stars

Do not USE! My review will be removed once I receive my Money back that was used on an account nothing to do with me !!!! £500

Rated 1 out of 5 stars

440 spins on a megaway game and finally hit a bonus. I got 40p. 40 damn pence from £440. Great odds. Lesson learned

Rated 1 out of 5 stars

SCAMMERS!!! Take my deposit eat I cash out 80£!! They close my account!!! And no pay out to me my money !!! AVOID !!!

Rated 1 out of 5 stars

Really disappointed, great site great navigation tools large range of games came to withdraw was told I needed to verify my identification noting that there was no option for me to do this prior to wi... See more

Rated 1 out of 5 stars

What a shite company i made 40 deposit then my account was suspended cos not verified but they took cash then asked for all proof although the card i used 2 deposit in my name not once thru signing up... See more


2.1

Poor

TrustScore 2 out of 5

148 reviews

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1-star

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Rated 1 out of 5 stars

One star is too many

One star is too many , absolute scum , seems to have been set up as a site with the sole purpose of just cheating and robbing people , went on the roulette and you can actually see the ball being stopped, how are these sites allowed , absolute scum

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Is anyone running this site

Is anyone running this site? I signed up deposited and mid play account got suspended. Money is gone and no one responds to emails How does the UKGC permit this type of daylight robbery. There seems to be no one actually operating this just a website. Have seen other customers report similar experiences.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would!

If I could give zero stars I would!! This company is a completely utter scam!! They have taken £160 then decided to close my account within a few hours of me depositing and when u email them they dont reply! When i have asked for my £160 back, Im currently going through gambling commissions to get this company reported!!DO NOT USE THIS COMPANY

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

super worry

super worry ! I have expected that they will pay my withdrawal of £55.00 , after all the reviews I have read... super worry now!
I don't think they will pay , cos it takes so long ,now it stop on pending position foreverly.
After a length of time,they have paid my money back into my bank ,then my NRG account has suspended by them straight away. However ,it was not a good experience . Don't keep your customer's unhappy. Therefore,I can rate them 1 star

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

Stay Away from NRG Bet – Total Scam!

I deposited £ 130 and didn’t use any bonuses – played only with my own money. In every single game, I didn’t receive even one bonus round. Not even once. Every spin resulted in a loss – no wins, no free spins, no features, nothing.

It honestly felt like the games were set just to take my money with zero return. I’ve played on other platforms before, but this was the worst experience I’ve had.

I don’t recommend NRG Bet – it feels unfair and suspicious. Definitely not a platform I would trust again.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

I was really worried when l seen…

I was really worried when l seen reviews especially as l had just won and withdrawn my winnings. But l didn't need to worry as my money was in my bank account within the hour.
Thank you 😊

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Do not USE!!!

Do not USE! My review will be removed once I receive my Money back that was used on an account nothing to do with me !!!! £500

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed - stay clear

Been betting on this site for a good while. This week, however, I had some decent wins, kept withdrawing then carried on gambling. They then asked for proof of identity documents which I sent. Won £200.75 and started a withdrawal then I got an email back from them to say they were going to cease trading with me. Tried to log into my account and got a suspended message. £200 75 is probably a drop in the ocean to them but it's not to me. Wish I'd read all these negative reviews at the start. Gambling companies only entertain you when you're losing. Woe betide you if you start winning!

14/07/25 Still no response either from them or their parent company and my account is still suspended.

31/08/25 No response to my questions. My account has now been closed by admin without an explanation.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use!!

Do not use these! After depositing I went on to win £1,200 when I went to sign on I was unable to saying my account was suspended. I received emails saying I need to show documents after doing so my account is still suspended. We had a couple of emails back and forth but all has stopped now I’ve sent 10 emails and not received one back. They are scammers beware!

June 28, 2025
Unprompted review

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