NTP Online Learning Ltd Reviews 345

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and dedication, noting that the team goes above and beyond to ensure success. The user experience is frequently highlighted as positive, with many appreciating the clear and easy-to-navigate platform, as well as the well-structured and comprehensive course content. People also commend the excellent customer service, emphasizing the prompt and supportive responses received. However, some people were dissatisfied with the coursework, describing it as amateur and the audio versions as childlike. These reviewers also mentioned a lack of expected support despite the cost, and a poor aftercare experience.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the team's helpfulness, support, and... See more

User experience

People report positive experiences with the user experience. Customers praise the well-structured and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the excellent support, with tutors... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the fantastic support... See more

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness in preparing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all it really matters who is your teacher in the field you are getting in, it can be any profession but in Transport manager I would suggest they are best because the way NTP teach and guide... See more

Company replied

Rated 5 out of 5 stars

The team at NTP learning really want you to pass and progress, the personal call to tell me I passed is in my opinion above and beyond but fair play they deserve to share the good news. The commitme... See more

Rated 5 out of 5 stars

NTP have been a fantastic training provider. When I signed up I was immediately offered support and guidance. I do have a learning disability Dyscalculia, I found the math and formulas difficult ho... See more

Rated 5 out of 5 stars

Great experience, clear platform to navigate in terms of study. Lots of practice opportunities. Staff were always helpful and easy to contact, no farming out to call centres etc. The people you see on... See more


Company details

  1. Training Centre
  2. Adult Education School
  3. Driver and Vehicle Licensing Agency
  4. Educational Institution
  5. Logistics Service
  6. Vocational School

Written by the company

NTP Online Learning are the UK's leading online training provider for the transport and logistics industry. We provide online training courses for logistics professionals and those who want to work in the industry. NTP specialise in transport manager CPC training and we are the original creators of the online course, winning multiple awards for our innovation and customer service. As a leading provider you can be sure of an excellent training experience with NTP.


Contact info

4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support from the NTP team

The course, podcasts and all supporting material are all superb. With many different ways to learn it suits everyone.

September 7, 2023
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Dear Jeff,

Thank you for your positive review! We appreciate your kind words regarding our course, podcasts, and supporting materials.
It's great to hear that our offerings have suited your needs and provided a superb learning experience for you.

We are thrilled to have been able to provide you with valuable educational resources, and we aim to continue delivering high-quality materials to all our students.

Once again, thank you for your review and for choosing us as your training provider. We wish you continued success in your learning journey!

Best regards,
NTP Online Learning

Rated 5 out of 5 stars

First class company and experience

The resources available both from the study material and the help of the student support is absolutely first class. You have everything at your disposal to pass the course.
Highly recommended!!!

September 20, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Dear Steve,

Thank you for your outstanding review! We are delighted to hear that your experience with our online academy has been positive and that you found our resources to be first-class. We strive to provide our students with the support and resources they need to succeed in their studies, and it's great to know that we have met your expectations.

Thank you for recommending us. We appreciate your support and look forward to continuing to provide excellent resources and support to all our students.

Best regards,
NTP Online Learning

Rated 5 out of 5 stars

Happy with the course

Kelly, Mark and the whole NTP team have been great help with offering support whenever you need it. Put in the work and you'll pass. It's not easy to find the time especially when you work but got it done in the end.

August 17, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your review Aruthur, we are delighted to read that you have been happy with the support offered by our team.

We look forward to welcoming you onto future courses and wish you all the very best in your career.

Kind Regards,
NTP

Rated 5 out of 5 stars

I used NTP to gain my Transport Manager…

I used NTP to gain my Transport Manager CPC qualification. They were a brilliant company to use. I couldn’t fault them. After getting half way through and hitting a brick wall, I’d lost all my confidence. Having reaching out to the tutors with my struggles, I had weekly scheduled Tutor support meetings with Kelly to help with learning techniques and once I felt happy with moving forward in the course, I had fortnightly meetings with Darryl to keep me motivated and on track. It was brilliant and really helped me regain the confidence I needed to complete the course. Mark was also brilliant to speak with prior to exams, he gave a real insight of what to expect on exam day which was a great bonus. They are only ever a call away with questions or queries and the online chat is brilliant to clarify a question.
I wouldn’t hesitate to recommend them to anyone else wishing to gain their CPC. Thank you so much for everything.

August 17, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Hello Amanda,

CONGRATULATIONS! Your hard work paid off and it's such a well deserved pass.

Thank you so much for yor wonderful review, our team work hard to offer a personal service to every student and we are delighted that you were pleased with our support.

We hope to see you enrolled again on future courses and wish you all the best.

Take care, speak soon and thank you so much for trusting us, and choosing us to support you through your qualification.

Kind Regards,
NTP

Rated 5 out of 5 stars

Couldn’t ask for more

Couldn’t ask for more, when you needed assistance they were always there. The content of the course was brilliant, very well set out and easy to understand and find the information. The podcasts are brilliant and very well thought out. Will definitely be back for further course.

August 17, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Dear James,

Thank you so much for taking the time to share your wonderful review of our course! We are absolutely thrilled to hear that you had such a positive experience.

We look forward to welcoming you back for future courses! Please don't hesitate to reach out if you have any questions or require further assistance. Your feedback is invaluable to us as we continue to strive for excellence in providing educational experiences.

Once again, thank you for choosing our course and for sharing your fantastic review. We truly appreciate it!

Kind Regards,
NTP

Rated 5 out of 5 stars

Informative course

Had a few issues on accessing the course, but that was dealt with very quickly, found the course very easy to understand and informative, so would use you again.

July 27, 2023
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your review Beverley.

We are glad to hear that you enjoyed the course and look forward to welcoming you on to future courses in the meantime if you require any assistance please get in touch.

Regards,
NTP

Rated 4 out of 5 stars

Good course content and good course…

Good course content and good course tutors.

July 15, 2023
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your review Matt, we are delighted that you enjoyed the course and found our tutors helpful. We look forward to welcoming you onto future courses.

Regards,
NTP

Rated 5 out of 5 stars

Great support from Mark

I was training for the passenger carrying vehicle cpc. I had training with a previous company and got no where. When I started training at NTP, I found that things started to make more sense and I passed the first part of my exam. This was only because of the amazing support and guidance of Mark. He is the best tutor in learning what you need to know to pass the exam and how to run a company in the future after passing. I would like to give Mark 5 stars for support, Thank you Mark!

July 25, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your lovely review. We are delighted that you were happy with the training received and support from our tutors. We have passed your feedback on to Mark who is very pleased.

We wish you all the best with your career

Regards,
NTP

Rated 5 out of 5 stars

CPC Transport Manager

The course I completed was if I’m being honest really quite difficult and at times I was baffled. That’s where I found NTP absolutely fantastic. There were always there to guide me and advise me. Extremely professional and knowledgeable and very welcoming. The course itself was well set out and easy to follow. Yes I would 100% recommend NTP to anyone thinking about using them .

July 13, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Dear Dominic,

Thank you so much for taking the time to share your experience with our course. We genuinely appreciate your feedback and are thrilled to hear that NTP was able to provide you with the guidance and support you needed throughout the challenging parts.

Our team takes great pride in being professional, knowledgeable, and welcoming, and we're delighted to know that these qualities were evident to you. We strive to create courses that are well-structured and easy to follow, so we're glad to hear that you found our course set out in a way that facilitated your learning.

Your recommendation means a lot to us. It's wonderful to hear that you would wholeheartedly recommend NTP to others considering our services. We're grateful for your trust and confidence in our organisation.

Once again, we sincerely appreciate your positive review and for choosing NTP for your learning needs. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We'll be more than happy to help.

Best regards,
NTP Team

Rated 5 out of 5 stars

Awesome people, know the real factors that matter to pass and concentrate your attention on what's really necessary to pass

I passed my Transport Manager course with NTP a few weeks ago. At the beginning of the journey I wasn't sure if I should learn it by the book myself, online or in class. Taking into account the main pros and cons I decided to go for online learning as it gives you more flexibility (I work full time) in comparison with in class and can learn by yourself the vast majority of the material, but you still have sessions with tutors for the parts you don't quite understand or for optimization on how to prepare best and trust me - you need them. The team was one great experience from the day 0 - James from the sales team was straight to the point and nice I figured out all the details I needed in around 10 mins and it was him who explained to me the pros of online method ('Yeah of course,' I thought 'the company is selling it what else they would say' but now looking back I understand that his advice was actually gold in that moment as if I went for learning by the book option by myself I wold most likely not pass the test, really. So thank you James if you're reading it:)
When it comes to the course materials - they compressed it as much as it only possible with keeping it suitable for preparing and passing the test. You gust need to grind on it, there's no other way. The lessons are divided on pieces approximately 10-20 minutes each which makes it easier for you to keep focused taking little brakes after each block.
Your sessions with tutors is one of the main parts of the course after the biggest piece of work is done and materials are digested. They check (electronically through the tests so pass them as they recommend, they know why they recommend it EXACTLY this way, don't try to cheat on the training tests as by that you shoot yourself in the leg by not letting them to determine and draw you attention to the weak points that you need to reinforce to pass). My sessions with Mark made a REALLY big part of my passing, as he gave me the tested useful insights and proven techniques used by previous students that passed and now their list is extended by 1, it works and based on my particular results in training tests he
showed me the areas I needed to improve. A piece of advice - listen carefully when you have one to one sessions, those people know what they are talking about. Mark - without your guidelines I probably wouldn't have passed, the level on which you feel the details of the particular student's case is sincerely fascinating, like art!
Kelly is an amazing woman with a big heart. My first sessions was with her and when I thought that I learned EVERYTHING and for some reason got stuck with one of the tests for a couple of days, she explained exactly where I made a mistake in learning in literally a few minutes, the problem was solved if I learned the materials by myself I don't know how long would it take to find and learn those pieces myself. Later when I had some questions with postage and the situation was urgent (I really needed the certificate as soon as possible) she answered even in the late evenings (8-9pm) which I am really thankful for because in that moment I really needed that. It's great to know that we still have people dedicated to what they do like you!
If you're reading this review in the point where I was when I was deciding - when you just know that you need the certificate, how do you get it? NTP is one of the shortest ways to it that really works.

May 9, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Hi Nazar,

Thank you so much for sharing your positive review of NTP and your experience with the Transport Manager course. Congratulations on passing your course!

It's great to hear that the online learning option provided you with the flexibility you needed, especially since you work full time.
The team at NTP, are grateful that you recognised their efforts and send their regards and congratulations to you.

Thank you again for sharing your feedback, and best of luck with your future endeavors.

We hope to welcome you on future courses soon

Warm regards,
NTP Online Learning

Rated 5 out of 5 stars

Exemplary service

Absolutely fantastic service from NTP from start to finish. I had a number of issues accessing the course due to my company's security processes, and the operators on Live Chat couldn't have done more to help. I will come back to use this company again due to the exemplary service.

July 5, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you so much for taking the time to leave us such a wonderful review Dan! We are thrilled to hear that you had an absolutely fantastic experience with our service from start to finish.

We are pleased to hear that our operators on Live Chat were able to go above and beyond to assist you. Providing exemplary service is our top priority, and we are delighted that our team was able to meet your needs and exceed your expectations.

We are grateful for your kind words and your decision to choose our company again in the future. We truly value your loyalty and look forward to serving you with the same level of excellence in the future.

If there is anything else we can assist you with, please do not hesitate to reach out. We are always here to help!

Rated 5 out of 5 stars

Great studying opportunity for people…

Great studying opportunity for people who is working and looking for develope theirselves. Team of NTP is always helful, friendly and professional. Learning materials are made using easy language, which is easy to remember. My course was CPC Transport Manager in Haulage Transport. The course is not an easy one but with NTP help and support I have got my qualification. Would recommend NTP for people looking to study online.

June 19, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your lovely review Vita. We are delighted to hear that you enjoyed the course. Congratulations on becoming a qualified transport manager! We look forward to welcoming you onto future courses but in the meantime you know where we are if you need us. Regards, NTP

Rated 5 out of 5 stars

They provide top quality services

After choosing NTP, it paid off from the first encounter. They were there for every detail or information I needed.
I can’t recommend them enough.
The courses are easy to understand, and cover everything you need.

June 20, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for the lovely review Christopher. We are delighted that you enjoyed the course and the service from our team. We look forward to welcoming you onto future courses. Regards, NTP

Rated 5 out of 5 stars

Fantastic support & great structure in…

Fantastic support & great structure in the course

May 9, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your review Mat. We are thrilled to see that you enjoyed the course and the support from our team. We look forward to welcoming you onto future courses. Regards, NTP

Rated 5 out of 5 stars

Passed CPC with NTP

Course structure and the flexibility to study when you have time made it an easy decision to choose NTP.
Thank you to Mark and Kelly who provided hints and tips to manage the exam time wisely.

June 21, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your review Michael. We are delighted that you have enjoyed the course and the support from our tutors. We look forward to welcoming you again onto future courses. Regards, NTP

Rated 5 out of 5 stars

The whole team at NTP are fantastic

The whole team at NTP are fantastic. They always make time to talk to you and support you all the way. There's no doubt that you need to put the effort in and study hard but the team really do all they can to bring out the best in you and talk through anything that you're struggling with in the material.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

The best transport manager CPC course…

The best transport manager CPC course provider.
The whole NTP team we're extremely helpful during my surely studying period ;)
Pass 1st time

May 24, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Dear Alex,

Thank you for taking the time to write such a lovely review. We are thrilled to hear that you have successfully become a qualified transport manager, and even more so that you enjoyed our course and were satisfied with our service.

We hope to have the pleasure of welcoming you back to our future courses.

Best regards,
NTP

Rated 5 out of 5 stars

Amazing learning provider

The company is working for students not for the money; instant support from tutors. Specially Kelly and Mark ; thank you so much both.

March 7, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your lovely review Nithila. We are delighted that you were happy with the course and support from our tutors. We look forward to welcoming you onto future courses. Thank you for choosing NTP as your training provider.

Rated 5 out of 5 stars

Transport Manager CPC

Great student support! Strongly recommended!

May 18, 2023
Unprompted review
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your review Grzegorz. You know where we are when you require further training. Thank you for choosing NTP as your training provider. Regards, NTP

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look