I received my watch FINALLY and was pleasantly surprised by the quality of its design and fit. Despite my initial concern when I ordered last November I was recently contacted about the order bei... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I loved the experience of shopping at Nuamore. I loved the 2 pairs of ear rings and bracelet. They look exactly like the pictures , luxurious and high quality. How ever the softwares necklace broke in... See more
Company replied
I ordered my Oceana watch in mid November and finally received early February. Customer service was good at keeping me informed. I had the option to select another watch and offered a discount. I... See more
Company replied
I received my gold Oceana ladies watch and I'm over the moon ecstatic! It's so classy with understated elegance, and heavy. The electronic updates were prompt and accurate, I was kept abreast of its... See more
Company replied
Company details
Written by the company
Our collection is curated with dedication. Each piece whether jewelry, sunglasses, or watches is crafted by artisans in one of the finest ateliers. Our collection symbolizes a blend of timeless elegance and minimalist design, enriched with a touch of luxury. Whether you’re drawn to the classic charm of vintage or the clean lines of modern design, we create our pieces to suit every style, always with a unique twist. Bringing elegance to women in every corner of the globe.
Contact info
Hong Kong
- support@nuamore.com
- nuamore.com
3.8
Great
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Watch
Great experience, beautiful watch that will last for years to come
November 11, 2025
Unprompted review
Reply from Nuamore
Thank you for sharing your experience! We’re so glad you’re loving the watch 💙
Gorgeous Timepiece
Updated review:
Wow! My Nuamore Oceana watch arrived 11/14/25 and I am very happy with the function and beauty of the watch. It looks and feels like an expensive timepiece. Can’t wait to show it off.
November 10, 2025
Reply from Nuamore
Thank you so much for the wonderful update! We're thrilled to hear your Oceana watch arrived and that you’re loving both its beauty and performance. Enjoy showing it off ! 💙
When I realized I never received an…
When I realized I never received an item that I was told was delivered my customer service rep went about and beyond to help me she looked up my item realized it went out after my other items she send me all the information I needed to track it. She was kind and professional.
November 8, 2025
Unprompted review
Reply from Nuamore
Thank you so much for sharing your experience! We’re happy to hear that our team was able to step in and help you locate your item. Providing kind, clear, and proactive support is always our priority. We truly appreciate your patience and are glad everything was sorted out smoothly. 💙
Beautiful watch
Beautiful watch, and fantastic customer support and service. Yes, it took a bit longer to arrive but it is coming from overseas. Totally worth the wait.
November 7, 2025
Unprompted review
Reply from Nuamore
Thank you so much for your kind words! We’re thrilled that you love your watch and that our support team took great care of you. We truly appreciate your patience and we’re so glad it was worth the wait. 💙
Ordered and paid for watch!!!
I have not yet received my order paid for 0n 10/10/25!!! Nor any more info as to when I'll receive it ????? A gift for my daughter in law's birthday, which was on 3/11/25????
November 4, 2025
Reply from Nuamore
We truly appreciate your patience and understanding, as pre-orders can sometimes take a little longer to fulfill. We hope your daughter-in-law loves her gift💙
Disappointing ordering experience and still haven’t received my watch.
I ordered and waited for delivery as it had been 2 weeks, only to find out once l chased u, that my order was “back ordered”. I would not have ordered if l had been advised they had no stock, as this was meant as a gift. Very disappointing customer service. I’m still waiting by the way…
November 5, 2025
Reply from Nuamore
Thank you for sharing your feedback, and we truly appreciate your honesty. 💙
We understand how disappointing it can be to wait, especially when the item is meant as a gift. Pre-orders can take a little longer, and we’re grateful for your patience and understanding during the process.
We’re glad to see that your order has now been delivered and the issue has been resolved. If you ever need anything else, we’re always here to help.
Thank you again for your support. - Nuamore Team
The watch is too small en feels cheap
November 3, 2025
Reply from Nuamore
We’re sorry to hear you feel this way.We’ve already emailed you directly so we can help sort this out as quickly as possible. 💙
I emailed to do a return and never got…
I emailed to do a return and never got a response . I will never order from this company again!
October 20, 2025
Unprompted review
Reply from Nuamore
We’re truly sorry to hear about your experience. We did respond to your return request via email, and we’d really appreciate it if you could kindly check your inbox or spam folder so we can assist you right away.
We’d love the chance to resolve this for you as quickly as possible. 💙
Excellent Customer Service
I had an issue with an order for a second Oceana watch. Katrina replied promptly and my issue has been resolved. I look forward to the arrival of my second Oceana watch! Thanks, Katrina!
October 24, 2025
Unprompted review
Reply from Nuamore
Thank you so much for your lovely feedback! We’re glad to hear Katrina was able to assist you quickly and get everything sorted. We’re excited for your second Oceana watch to arrive, you’re going to love it! 💙
excellent customer service
⭐️⭐️⭐️⭐️⭐️
I want to thank Katrina for her excellent customer service. My order didn’t arrive, and she handled the situation with such professionalism and kindness. She was efficient, attentive, and very friendly throughout the process. Truly outstanding service — thank you, Katrina! 💖
October 17, 2025
Unprompted review
Reply from Nuamore
Thank you so much for your kind words! We're so happy to hear that Katrina was able to support you and make things right. Providing a smooth, caring experience is what we strive for, and your appreciation truly means a lot. We're always here if you need anything! 💙
Reply from Nuamore
Thank you so much! the Oceana truly makes the perfect dress watch. Enjoy wearing it! 💙
Great quality products & good customer service
we purchased a watch about a year ago and it still looks beautiful. I recently came back to purchase a couple of rings for my daughter and when they arrived, one was not in the box and the other box it was in the package was empty with a note from the Postal Service that it arrived damaged. Was able to get a full replacement and I’m very happy with my experience.
October 21, 2025
Unprompted review
Reply from Nuamore
Thank you so much for sharing your experience! We’re glad to hear your watch has stayed beautiful even after a year. We’re also happy we could quickly replace the missing and damaged items, your satisfaction means everything to us. We're grateful for your trust and hope your daughter loves her new rings! 💙
Scam
Scam. This is the worst quality watch I’ve ever purchased. I wouldn’t even spend $10 on it.
October 14, 2025
Unprompted review
Reply from Nuamore
We’re very sorry to hear about your experience.
All our watches go through quality checks, and we’d love the chance to make this right. Please reach out to our support team so we can assist you.💙
Reply from Nuamore
We’re thankful that your order has arrived!
We understand there can sometimes be delays, and we truly appreciate your patience and understanding throughout this process.💙
Beautiful piece of jewelry
Beautiful piece of jewelry.
I ordered the Oceana watch in silver wave. It is an understated beautiful piece that can be worn for casual outings or a more formal occasion.
I was hesitant about buying it due to me living in California and the company in another country. They answer any questions online in a timely manner. I ordered it on a Friday it shipped on Sunday and it arrived 9 days after that. It has kept good time and was fairly easy to remove the links to fit my wrist (I also purchased the adjustment tool kit). Look up U tube video on how to take out links. I’m very happy with my purchase.
October 4, 2025
Unprompted review
Reply from Nuamore
Thank you so much for your lovely review! We’re really happy to hear that your Silver Wave Oceana watch arrived safely and that you’re enjoying its simple, elegant style. It means a lot that you trusted us with your order, especially from so far away.
Thank you again for sharing your experience, we truly appreciate it. 💙✨
— The Nuamōre Team
I am so impressed with my beautiful…
I am so impressed with my beautiful watch. I have an Apple Watch for daily wear and ordered this watch to wear to church, date night and social functions. It's elegant looking, comfortable and is beautifully designed. It was delivered quickly and customer service is amazing. A great purchase all the way around!
September 4, 2025
Reply from Nuamore
Thank you so much for your wonderful review!
Knowing you love the design, comfort, and elegance and that you had a great experience with our delivery and customer service, truly makes our day.💙
Reply from Nuamore
We’re so glad you love the sleek and stylish design of your watch. Thank you again for your support!💙
Very beautiful product
Very beautiful product, great packaging. Would have done full stars if it arrived just a little sooner. But overall very satisfied.
September 3, 2025
Reply from Nuamore
We love to hear that you love the product and packaging. ✨
We truly appreciate your patience with the delivery time, and we’re always working to get orders to our customers even faster. Knowing you’re overall satisfied means so much to us. 💛
I bought the gold watch and love it so…
I bought the gold watch and love it so much that I took a chance on a pair of sunglasses. Shipping didn’t take too long to reach Canada. I adore both pieces from here.
September 3, 2025
Reply from Nuamore
Thank you so much for those lovely words!
We truly appreciate your love and support for Nuamore 💙
I love my watch
I love my watch! I will buy one in another color as soon as they are re-stocked!
September 4, 2025
Unprompted review
Reply from Nuamore
So glad to hear you’re loving your watch 💙 We’ll have the other colors back in stock for you soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.