nuaquasystems.com Reviews 145

Really great customer service! Sandy from the NU Aqua team was super friendly, quick to respond, and very helpful. It was such a smooth and positive experience.

Jennifer was very helpful and quickly resolved the issue.

Hello, I was having an issue with my 7 stage undersink RO system, my water started to have a foul smell and my filters were only about 3 month old. I reached out and everyone i chatted with give me some info and things I could try and that was helpful but didnt fix my issue. I ordered new filters and put them in and my problem was solved. However, I explained this too JENNIFER and she was very understanding and sent me replacement filters free of charge! I NEVER have had this kind of service from a company! They care about there products and want too keep there customers and I will definitely be staying with NU Aqua for my family's clean safe water needs! Thank you Jennifer and everyone at NU AQUA for you exceptional service and care for your customers!

Great customer service! Clint answered my questions quickly. Very knowledgeable and helpful!

My experience dealing with customer service was very good considering the circumstances for which I called. They were very helpful and understandable about my frustration and helped as much as possible with a solution.

Clint went the extra mile to take care of our needs!

I had an issue with one of my filters and Clint resolved it immediately. He sent me a replacement filter free of charge. I love my NuAqua reverse osmosis system and recommend highly.

Clint really listened and took care of my issue. We have used NU Aqua systems in 2 homes and love it!

Clint helped me with all information and replacement I needed.

Sandy was really helpful full. Understood my issue well and find solutions well.

Great customer service & quick response time (if you read the chat box entirely - LOL) I did overly chat and email as I was frantically trying to cancel an order I forgot I already placed. I love working with this team. Very dependable service!

I emailed them and Jennifer answered back I explained to her what was having trouble with and she told me a couple suggestions got a working better awesome great people great service I refer to everyone to them that I know truly an awesome team thank you Jennifer

Clint Westwood made day. Thanks for your help.

The customer service is really great with this company. I had a power outage and my filtration system stopped working. I reached out to the chat on the website and the person worked with me to figure out what was wrong with the system - I needed a new part. The chat had closed by the time my partner was able to send me our order number, so I needed to contact someone new. The new customer service person worked with the person I'd talked to earlier and was able to order me the necessary part. While I can appreciate the use of AI bots for technology, I'm very grateful that this company still directs you to an actual, live PERSON. I'm giving 5 stars for the experience - I'll see when the part arrives, whether this brings our water filtration system back up and running again.

Jennifer was very helpful in helping me with a number of issues I experienced with the unit, and offered valuableassistance to ensure my satisfaction.

Needed to change address for shipping. Clint was very kind and helpful.

Excellent product and customer service. I had an issue with the uv bulb and they sent a replacement the same day

Great experience with support starting with when I called in I spoke w Rob in support and he was able to help me understand my out of warranty options and likely fixes. I submitted my details to support and Jennifer was able to help me out right away and get me the part that I needed to get my water filter running again. Thanks for the great support guys for making this an easy repair.

Bell was more than helpfull she took care of refunding me for a second set of water filters a real pleasure to talk to