I cannot say enough great things about the Nu Aqua system and their team. Their communication has been absolutely amazing from start to finish. They are incredibly quick to respond, take the time to... See more
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Review summary
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Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she... See more
Kayla knew how to change the account to my name email and subscription payment since my husband has recently passed away. She then knew how to check the unit to see why the red light was flashing- it... See more
Excellent customer service, never had a problem. Being the proud owner of the reef series, I must say that it exceeded my expectations. 100% pure water, I've tested it, and the flow is much faster tha... See more
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Very Helpful ! And Easy! Clint was the Best
I have been using this system from it's beginning. There were a few kinks to work out with the filters, and probably still are with the electronics. However, your support team has been the best all the way along, and the improvement is great. I always get the right help advice , and i have to say they are very patient and kind and very effective. Thank You
April 16, 2026
Unprompted review
Jennifer was a great help
Jennifer was a great help. We exchanged several emails which led to a solution to my concern. The help from Jennifer was very pleasant. She was so friendly and cooperative.
April 12, 2026
Unprompted review
Jennifer was great
Jennifer was great and handled my issues promptly
April 15, 2026
Unprompted review
JENNIFER was very helpful throughout…
JENNIFER was very helpful throughout our communications. She asked what my challenge was and I explained. She sent me a link to the video showing the maintenance process. It was very helpful. I was ready to drop your service, but because of JENNIFER's communication, I have resubscribed for the new filters.
April 14, 2026
Unprompted review
NuAqua has been great to work with
NuAqua has been great to work with. Jennifer was very helpful in resolving an issue I had. I had to replace the original NuAqua system I bought because I needed the pump version of the system instead. The return process was very smooth, and I received the refund quickly. I recommend them. They are a good company to work with.
April 14, 2026
Unprompted review
Water filter kit damaged and replaced in record time.
I was replacing all the filters in my nuaquasysrem and when I opened the UV light tube the glass was broken. I emailed the company and Jennifer responded. She very quickly responded with an email letting me know a replacement UV lamp would be sent to replace the broken one. Easiest call for a problem I have ever made.
April 10, 2026
Unprompted review
Kayla was exceptional.
Kayla was exceptional.
She Listened, was patient, reviewed all my options, walked me through step by step the Troubleshooting Process.
A true professional.
April 9, 2026
Unprompted review
Very helpful
Jennifer was very helpful and quick to fix the issue I was having, great customer service!
April 7, 2026
Unprompted review
Thorough answers
Clint made the chat easy. He was thorough and patient in answering my questions. I truly appreciate the ease. I suggest you add UV to your reef system.
April 7, 2026
Unprompted review
Kayla's Awesome
Kayla didn't rush our call. She listened, is very patient, easy to talk with. She answered all my questions and gave clarity to the emails I've been receiving. My hubby & I are Subscription customers; the emails are for are for non-Subscribers and/or possible future customers; I unsubscribed for future emails. Kayla - "Keep up the GREAT work and Thank You!" Happy Trails, Karen S.
April 7, 2026
Unprompted review
Great Customer Service
Jennifer went above and beyond to help me with my issues of my water system. She guided me step by step on everything she needed to find a solution which allowed her to focus on what where the problems of the system. Without any questions she put replacement parts for my system. Recommend this company great customer service and great products even when your system down the people at Nu Aqua will help you get it back into perfect condition.
April 2, 2026
Unprompted review
It was pleasant to get a human so…
It was pleasant to get a human so quickly. Sandy was eager to help and informative. She listened to my questions and gave appropriate responses. I was unable to respond immediately, but Sandy was still there. I look forward to using your RO system for my classroom and appreciate the educator discount!
April 6, 2026
Unprompted review
Had to cancel filters order
Had to cancel filters order, Jennifer was very happy to help me out, I always had great service with this company
April 3, 2026
Unprompted review
Fantastic consumer relatioins
Live Chat is comprehensive and very little wait time. Questions resolved quickly and with professional courtesy. Everything about NuAqua has been over 100% satisfactory.
April 3, 2026
Unprompted review
Jennifer was the best
Jennifer was the best! Super friendly and helpful, got me the exact info I was looking for so I could plan the installation of my system.
April 2, 2026
Unprompted review
Flexible subscriptions
They were able to modify my subscription to fit my needs.
April 1, 2026
Unprompted review
The customer service representative was fantastic!
The customer service representative was top-notch! She found the information that I was seeking on the dimensions of the filtering system.
She also offered and got me a discount code. Very pleasant and very helpful!!
And I wasn’t on hold for more than a couple minutes at a time.
March 27, 2026
Unprompted review
Five years and counting…
We have had our NuAqua system (6 stage) for five years. It has served us well. Recently, the UV sanitizer ballast quit. In getting that issue resolved, email support (namely JENNIFER) was very helpful in helping troubleshoot and recommend the appropriate parts to repair.
March 24, 2026
Unprompted review
I am in the process of installing my Aqua3
I am in the process of installing my whole house system and had questions regarding different filters I can use in the event I needed different results. I spoke to Clint who was extremely helpful providing me with future considerations.
March 24, 2026
Unprompted review
Sandy answered all my questions and was…
Sandy answered all my questions and was able to help me with my needs thank you so much for great customer service
March 23, 2026
Unprompted review
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