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We Are NUCO Reviews 179

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making every interaction pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach taken by the team. Reviewers frequently describe their holidays as memorable and fun, with the company excelling at organization, from lessons to accommodation and transfers. The overall service is often described as excellent, with consumers noting the efficiency and ease of their entire experience. However, some people were dissatisfied with the organization and communication, particularly regarding transfer management and door codes, which led to delays and being stranded. A few other people also felt that the customer service was mediocre in handling certain issues, and some reps lacked sufficient knowledge of the resort or were unable to provide adequate guidance.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Holidays

Customers had positive experiences with holidays. Many reviewers praised the excellent organization and... See more

Service

Users describe positive interactions with service, highlighting the exceptional efforts of representatives... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Clients share positive opinions on user experience, often highlighting the exceptional service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NUCO delivered the snow, the parties and the sheer volume of questionable decisions. However, my true highlight was NUCO Rep Ethan. He’s the real MVP. I’m pretty sure his job title is actually 'Profes... See more

Rated 5 out of 5 stars

NUCO was great with making sure everything was organised, from beginner lessons to accommodation and airport transfer. Gus was a great rep, checking in on my room every night to see if we had everythi... See more

Company replied

Rated 5 out of 5 stars

We stayed at les arcs and our rep was the one and only james zhou (kimchi). Potentially the most unreal human i have ever met. He saved me from a burning building after saving 25 small french children... See more

Rated 5 out of 5 stars

Absolutely loved my ski trip with Nuco. Our reps Killian and Campbell were so helpful and became good friends with our room over the course of the trip. We stayed in Avoriaz. The resort felt unsafe as... See more

Company replied


Company details

  1. Tour Operator
  2. Ski Holidays

Written by the company

We Are NUCO, the student arm of NUCO Travel, is the UK's largest student snowsports operator. As The Home of Student Travel, we have been doing what we love since 2012. This is where the NUCO Travel journey begins ⛷


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

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1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I love Monty !!

I love Monty !!
Thank you for his job and kindness
He made us feel welcome and he helped us out for complaining to the hotel

December 13, 2025
Unprompted review
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Reply from We Are NUCO

Thank you so much for your amazing review Lise. We’re thrilled to hear you had the best holiday and that Monty made it such a fun and memorable experience. We can’t wait to welcome you on another trip soon.

Rated 5 out of 5 stars

would happily go with NUCO again

Nenah was really great and brought the vibes to Southampton snow, and the pub and club. We loved her! 🩷❤️

December 19, 2025
Unprompted review
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Reply from We Are NUCO

Thanks for the great review Joe! We're buzzing to hear Nenah brought the vibes and enhanced your trip!! Hopefully see you on another trip soon

Rated 5 out of 5 stars

Was such a good time and cassie was…

Was such a good time and cassie was amazing she made sure we knew what was going on and looked after us really well

December 13, 2025
Unprompted review
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Reply from We Are NUCO

Thanks Sam for your review! We’re so glad to hear you had such a great time and that Cassie really enhanced your trip. We can’t wait to see you on another trip with us soon!

Rated 5 out of 5 stars

Fantastic trip as always

Fantastic trip as always! NUCO always made sure we were organised for events during the day and in the evening. Our room rep Cassie McGurk was great with any questions throughout the week and was spot on with arrival/departures.

December 12, 2025
Unprompted review
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Reply from We Are NUCO

Thank you for your review, Sam. We’re thrilled to hear you had another fantastic trip with us and that everything ran smoothly throughout the week. We're glad Cassie was able to support you throughout your week and we look forward to seeing you on your next trip with us soon!

Rated 5 out of 5 stars

Amazing skii trip

Amazing skii trip, had the best experience from beginning to end. Bella our rep was so accommodating and made our experience even better!

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Just come back from the best week…

Just come back from the best week of my life on the uni ski trip! The whole experience was fantastic and a BIG special shout out to our rep, Bells. She was the perfect mix of party and professionalism and took us through all the important info on the first night and helped us throughout the week with everything we needed to know. Big thank you to her for making our holiday experience so memorable. Would recommend NUCO ski trip to anyone! You will be looked after by a great team - thank you Bells for all your hard work in making this trip the best!

December 20, 2025
Unprompted review
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Reply from We Are NUCO

Thank you so much for your amazing review. We’re thrilled to hear you had the best week and that the trip lived up to expectations. Thanks for recommending NUCO, and we’d love to welcome you back on another trip in the future.

Rated 5 out of 5 stars

My rep Cassie was great I just came…

My rep Cassie was great I just came back from a week in VT with Queens. She was very fun and knowledgable and so useful whenever we had questions. Great craic Thankyou cassie!

December 13, 2025
Unprompted review
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Reply from We Are NUCO

We really appreciate your review Charlotte and it’s wonderful to hear you had a great ski trip. We're so glad to know Cassie helped you and made sure you had a brilliant time. Hopefully, we'll see you in the future on another trip soon!

Rated 5 out of 5 stars

The NUCO reps were amazing

The NUCO reps were amazing! Always keeping us up dates with plans and events and making sure everything is as okay. Special shout out to Cassie and Cameron, they were great and the best of craic!

December 21, 2025
Unprompted review
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Reply from We Are NUCO

Thanks for the great review Aoibh. We're buzzing to hear Cassie and Cameron brought the vibes and you had an awesome trip!

Rated 5 out of 5 stars

Cassie our nuco trip rep was amazing

Cassie our nuco trip rep was amazing. She was super friendly and she was extremely helpful with providing support for anything if we needed it. Our trip with nuco will be one to remember and i would definitely recommend it again.

December 21, 2025
Unprompted review
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Reply from We Are NUCO

Hey Keira, thanks for your lovely review. We’re delighted to hear that Cassie made such a positive impact on your trip and was always on hand to help when needed. It’s great to know your NUCO experience is one to remember, and we really appreciate the recommendation. We can't wait to welcome you back on another trip in the future.

Rated 5 out of 5 stars

NUCO were amazing on our trip

NUCO were amazing on our trip, well organised and a really fun time in Val thoren our rep carter was great and overall had a great experience !!

December 19, 2025
Unprompted review
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Reply from We Are NUCO

We really appreciate you sharing your experience on trip with us Grace. It’s great to know your ski trip was a success and Carter assisted with that! We look forward to seeing you travel with us again.

Rated 5 out of 5 stars

Stayed at Val Thorens and had Carter as…

Stayed at Val Thorens and had Carter as our main rep. He was really efficient at getting information across to us and helped with any enquiries we had. He also came skiing with us which was super fun and got friendly with our group (also he is amazing at carving!). Carter is exactly how a NUCO rep should be! Thanks for an amazing holiday.

December 13, 2025
Unprompted review
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Reply from We Are NUCO

Thanks for your feedback Lauren. We’re glad you had such a great trip and Carter enhanced your time, and even made it onto the slopes with you!! We hope to welcome you back again in the future.

Rated 5 out of 5 stars

VT uni trip

We had Imogen as our head rep and we couldn’t have asked for better!! She was so attentive, friendly and caring. Hopefully we get to work with her again soon :)

December 20, 2025
Unprompted review
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Reply from We Are NUCO

Hi Kiya, thanks for the great review! We agree, Imogen is amazing, we're lucky to have her. We're so happy you had an awesome trip and hope to see you on another soon

Rated 5 out of 5 stars

Monty is the best NUCO rep

Monty is the best NUCO rep p.s. he gave us Limoncello

December 16, 2025
Unprompted review
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Reply from We Are NUCO

Haha thanks for the great review Ethan! We're glad Monty brought the vibes and you had an amazing trip. Hopefully see you on another soon!

Rated 5 out of 5 stars

The trip was really good

The trip was really good. The room rep Dan Rose has really enhanced the experience. Very friendly and always helpful especially at solving any issues that occurred during our journey.

December 20, 2025
Unprompted review
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Reply from We Are NUCO

It’s great to hear that you had a fantastic ski holiday with us and Dan enhanced your experience! We can't wait for you to come back on another trip with us soon.

Rated 5 out of 5 stars

I had the best six days in the Alps not…

I had the best six days in the Alps not just because of the skiing and pints but the amazing NUCO team as-well, special shout out to Abbie and Jonny for being amazing. They always wanted to get involved and make sure our stay was super fun! All together i had a great experience, thanks to the NUCO team!

December 12, 2025
Unprompted review
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Reply from We Are NUCO

Thank you for your review Charlotte. We’re thrilled to hear you had such an amazing timeon holiday. We’re so glad the team helped make your stay fun and memorable and hope to welcome you back on another trip soon.

Rated 5 out of 5 stars

Great rep

We had an amazing trip! Reidin are lovely NUCO rep helped make our trip special. Would definitely be happy to have her as our rep again:)

December 19, 2025
Unprompted review
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Reply from We Are NUCO

Thanks Anna for for your kind review. It's great to know you had an amazing trip and Reidin assisted in making it so special. We hope this is just one of many holidays you’ll take with us.

Rated 5 out of 5 stars

Loved the trip and our rep Rory was…

Loved the trip and our rep Rory was hilarious and made sure we had a good time all the time. lots of love

December 13, 2025
Unprompted review
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Reply from We Are NUCO

Thanks Amelia for your lovely feedback. We’re thrilled that you enjoyed your holiday with us and Rory made such a positive impact! We hope to welcome you back for another trip in the near future.

Rated 5 out of 5 stars

very good service

very good service, very helpful and organised staff. Varsity ski trip was awesome

December 13, 2025
Unprompted review
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Reply from We Are NUCO

Hey Nida, we appreciate you taking the time to leave a review! So pleased you enjoyed your trip and the overall experience with us. We hope to see you out with us again soon

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