Nugnes 1920 Reviews 894

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 1 out of 5 stars

Bought shoes with 35 percent discount offer, after three days got email, that my order is cancelled. But my credit card was charged immediately. How it can happen that you charged my credit card, bec... See more

Company replied

Rated 5 out of 5 stars

Allow me to be the English review you’re looking for; Made a purchase from New Jersey USA It got shipped within 24 hours, arrived within 3 days. Signed delivery, shipping was a bit expensive a... See more

Rated 5 out of 5 stars

I would highly recommend Nugnes 1920. I ordered it easily online and received it within days. It was also wrapped in lovely wrapping paper, along with the Chloe bag and packaging. Everything was authe... See more

Rated 5 out of 5 stars

I ordered a little unsure of what service I would get but can I just share that the correct item came quicker than expected in lovely packaging. I had made an enquiry before I made the order and they... See more

Company details

  1. Clothing Store
  2. Bag Shop
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About Nugnes 1920

Written by the company

About Nugnes 1920

Strongly rooted in its place of birth, Puglia, the story of Nugnes is the evolution of a business idea that was born in tailoring and evolved over the decades into an international reference point in the world of fashion and luxury retail. Always preserving the first and absolute mission: to create a special relationship with each customer, celebrating their uniqueness. Explore Nugnes World, between sartorial history and the evolution of the luxury multi-brand.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

894 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I place an order on Saturday the 29th…

I place an order on Saturday the 29th and received it on Wednesday the 3rd. Very fast shipping unfortunately it wasn’t the correct item but customer service was great and I was able to return it with no problem. I would order from nugnes again.

May 2, 2023
Rated 1 out of 5 stars

Still waiting for the label to send it…

Still waiting for the label to send it back asked on Thursday and no news since then

May 1, 2023
Nugnes 1920 logo

Reply from Nugnes 1920

Dear Customer,
Many thanks for your feedback, we are sure it will help us to improve our service. We apologize for the delay but we have received your return request on friday and our Customer Service doesn't work on weekends. Our opening time is: Mon. – Frid. 09:00 am – 1:00 pm | 02:00 – 05:30 pm
We are going to approve your request this morning, you will receive a notification via e mail shortly with the shipping label and all the instructions.
Please consider us at your service for any further assistance
Kind Regards

Rated 5 out of 5 stars

Great Purchase Experience

Very fast shipping. Took only one day from Italy to USA. Well wrapped and authentic. Customer service responds quickly when contacted. I recommend Nugnes 1920

April 21, 2023
Rated 1 out of 5 stars

Absolutely awful company to deal with

Absolutely awful company to deal with. I would never shop with them again. Buyer beware!!

February 23, 2023
Unprompted review
Nugnes 1920 logo

Reply from Nugnes 1920

Dear Customer,
Many thanks for sharing your experience with us. We are sorry if you are not satisfied of our service.
Kindly be informed that our Customer Care Team is always happy to share more information with our customers if needed.
Please do not hesitate to contact us for any further assistance
Kind Regards

Rated 3 out of 5 stars

They fixed the Issue!

There was a mixup with the duty fees because the waybill was written up incorrectly to charge me duties(duty fees were already included in the price of the merchandise according to the website). I did get in contact with Nugnes and they handled the issue in about 2 days and I was refunded the money I paid to DHL. Next time I hope for a better shipping experience. Overall I am satisfied with my order and I am satisfied with how soon customer service handled the issue and refunded me. I will most likely do business with this company again.

April 11, 2023
Nugnes 1920 logo

Reply from Nugnes 1920

Dear customer,
We are sorry for your review. As per emails, we kindly asked you to not pay any duties, because we would have opened a claim with dhl in order to deliver your order as soon as possible. We have done our best to assist you and we hope you are now happy about the service. We remain at your disposal for any further assistance.

Rated 5 out of 5 stars

Nunges has an amazing service team

Nunges has an amazing service team, they really tace care about customers!
I have chosen a dress With the discount 25%. I didn’t manage to order eat till the end of the day and discount disappeared. I writr to Nunged and informed them that it was occasionally , and asked to prolong a discount for the next day. They were so helpful, and prolong thus special discount personally for me for special item for one more day! It was really nice.

After making the order, I had an issue with its terms of delivery. Nugnes team contacted with DHL directly, dods their best to make deliver quicker and to keep me well informed and calm about my order! A lot of compliments and best wishes to Nungnes Team!

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

Allow me to be the English review…

Allow me to be the English review you’re looking for;

Made a purchase from New Jersey USA
It got shipped within 24 hours, arrived within 3 days.
Signed delivery, shipping was a bit expensive at $25, but what can you expect for signed international delivery. And I’d say based on the speed of delivery it was worth it!
Products arrived nicely packaged and inside the box wrapped up in tissue paper, great care to detail.

Will definitely purchase from Nugnes 1920 again!

March 30, 2023

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