Numberpeople.co.uk Reviews 

1,680
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and ease of use, often finding the overall experience stress-free. Many highlight the exceptional staff, describing them as helpful, patient, and professional, providing excellent support and quick, comprehensive replies. People appreciate the ability to speak with knowledgeable individuals who provide a personalized and effective approach. However, some customers noted difficulties reaching human support, leading to frustration and perceived business loss. A few also reported accounts being blocked or services cut off without notice or clear reasons, causing inconvenience.

What people talk about most

Service

People report positive experiences with service, often highlighting excellent customer care, ease of use, and... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the helpfulness and patience of... See more

Staff

Customers consistently report positive experiences with staff, highlighting their efficiency, knowledge, and... See more

User experience

Clients share ambiguous opinions on user experience, with many praising the ease of use of the website and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've signed up to NumberPeople for a new business because I feel that a lot of people still see having a local landline number as a indicator of a business you can trust. Their service is really... See more

Company replied

Rated 4 out of 5 stars

Very quick, comprehensive and helpful replies from support after I had a query about payments being taken when there was a change to pricing. I was impressed.

Company replied

Rated 4 out of 5 stars

After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situat... See more

Company replied

Rated 4 out of 5 stars

I noticed I gave a review for number people back in 2021 , so I have been with them for at least 4 years , the service has been good and i would like to stay with them , but for some reason every mont... See more

Company replied


Company details

  1. Phone and Internet Service

Written by the company

With a choice of thousands of FREE virtual phone numbers for every UK STD code, FREE 0800 freephone, FREE 0843 and FREE 033 phone numbers, Number People are one of the best and lowest cost virtual phone number providers in the UK. Quickly get a telephone number up and running with instant online activation, NO upfront costs, NO monthly charges, NO contract, NO card details needed, FREE trial credit and LOW call forwarding rates.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,680)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really easy smooth service

Really easy smooth service - ported existing number without a hitch

March 8, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Scott, thank you for taking the time to leave us this great 5-star review!

- Number People Customer Care

Rated 4 out of 5 stars

Yet to see how well it works

Yet to see how well it works, i just signed up

March 8, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Kes, thank you so much for this great review! If there is anything we can do to make your experience a 5-star one, please let us know.

- Number People Customer Care

Rated 5 out of 5 stars

Great for affordable VOIP service and excellent support

Had a few initial set-up teething issues and opened a support chat. My support agent Kyle was very fast to respond, very knowledgeable and got me back on track quickly.

I found that Numberpeople are a great way of identifying and obtaining a memorable VOIP number. Very good selection of available numbers and competitively priced. Numbers start at Free, many good ones are £5.

The account management dashboard is fully featured and simple to use.

March 8, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Jon,

Thank you so much for taking the time to leave us the fantastic 5-star review. It's great to hear that our support team were on-hand when you needed assistance.

Let us know if you need anything else.

- Number People Customer Care

Rated 5 out of 5 stars

Easy to set up the account and top up…

Easy to set up the account and top up the payment card. Customer service is really helpful and amended my account straight away as requested the wrong number.

March 8, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Thank you for the amazing 5-star review, Beverley.

Let us know if you need anything else.

- Number People Customer Care

Rated 5 out of 5 stars

Brilliant Option

Super simple and easy option to have a local number of your choice.

Amazing service.

February 7, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Joji,

Thank you so much for taking the time to leave us this excellent review! We are thrilled to hear that you have found your perfect local telephone number.

- Number People Customer Care

Rated 4 out of 5 stars

Easy to set up and monitor the calls

Easy to set up and monitor the calls, numbers, and voicemails. You can set up multiple numbers, and connect to multiple phones. It is good value and can grow with your needs. I have already set up another number.

March 6, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Jane, thank you so much for taking the time to leave us this great review!

Let us know if you need anything else.

- Number People Customer Care

Rated 4 out of 5 stars

great

great

have been using for a while, seems to work flawless

March 5, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Thank you so much, Ritesh!

- Number People Customer Care

Rated 4 out of 5 stars

Set up of new Number easy and straight…

Set up of new Number easy and straight forward, possibly look to improve info on "How To" add new Services and what they are for but you can figure it out.

March 4, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Garry, thank you so much for this great review!

- Number People Customer Care

Rated 5 out of 5 stars

Great service

Switchboard works with no issues, easy to top up and good customer service.

March 3, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Thank you so much, Ben!

Let us know if you need anything else.

- Number People Customer Care

Rated 5 out of 5 stars

Very easy to sign up

The process to sign up was very easy and fast, i am very excited about using the service.

March 2, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Jack, thank you so much for sharing this review!

- Number People Customer Care

Rated 5 out of 5 stars

So far so good

So far so good - reliable service and virtual phone number works well, I have received calls

February 28, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Martin, thank you so much for sharing this wonderful 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

Good number

Good number, decent service. does the job.

February 28, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Thank you so much!

- Number People Customer Care

Rated 4 out of 5 stars

Set up is pretty straightforward

Set up is pretty straightforward. I am yet to make some calls though. But so far I'm happy with the service.

February 27, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Thank you so much for sharing this great review!

- Number People Customer Care

Rated 5 out of 5 stars

Definitely Recommend!

I searched many VIOP providers before deciding to go with number people. Like their user friendly website and ease of top up.

February 26, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Thank you so much, Mandy!

Let us know if you need anything else.

- Number People Customer Care

Rated 5 out of 5 stars

Reasonably priced and east to use

We started using the call forwarding service recently. they offer 30 days free trial and reasonable prices thereafter.

Easy to use and has good features.

February 25, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Thanks for leaving us this 5-star ⭐️ review!

- Number People Customer Care

Rated 5 out of 5 stars

Good service

Good service, great product features and reliable

February 22, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Greg, thanks for this awesome 5-star review

- Number People Customer Care

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