I've signed up to NumberPeople for a new business because I feel that a lot of people still see having a local landline number as a indicator of a business you can trust. Their service is really... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick, comprehensive and helpful replies from support after I had a query about payments being taken when there was a change to pricing. I was impressed.
Company replied
After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situat... See more
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I noticed I gave a review for number people back in 2021 , so I have been with them for at least 4 years , the service has been good and i would like to stay with them , but for some reason every mont... See more
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Company details
Written by the company
With a choice of thousands of FREE virtual phone numbers for every UK STD code, FREE 0800 freephone, FREE 0843 and FREE 033 phone numbers, Number People are one of the best and lowest cost virtual phone number providers in the UK. Quickly get a telephone number up and running with instant online activation, NO upfront costs, NO monthly charges, NO contract, NO card details needed, FREE trial credit and LOW call forwarding rates.
Contact info
2nd Floor, 34 Severn Street, SY21 7AD, Welshpool, United Kingdom
- 03333444211
- customerservices@numberpeople.co.uk
- numberpeople.co.uk
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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I haven't had any issues with Number…
I haven't had any issues with Number People. They have supplied a reliable VoiP service and their customer service is excellent.
The only improvement I would like to see is some communication when countries are taken in and out of the outbound bundles. I (actually my wife) calls France regularly and as I pay for the unlimited bundle it would be nice to know when these calls are covered by the bundle and when they are not.
March 23, 2023
Unprompted review
Reply from Numberpeople.co.uk
Hi Jon, thank you so much for taking the time to leave us this great review!
I will pass on your comments regarding the international bundles. You can always check our rate checker online as these update automatically.
- Number People Customer Care
Easy to use and efficient process
March 23, 2023
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much, Djamila!
- Number People Customer Care
Excellent service from this company
Excellent service from this company. Reachable and helpful when needed. Well done Numberpeople👍🏼👍🏼💥
March 23, 2023
Unprompted review
Reply from Numberpeople.co.uk
Stella, Wow! Thank you so much for this wonderful 5-star review :)
- Number People Customer Care
Was a little apprehensive but porting…
Was a little apprehensive but porting the number was simple and achieve on the date specified. Using an adapter I was able to use my existing handsets. The set up process for the adapter was relatively straight forward. There was one issue after set up but a quick online chat with Number People (they were very quick to respond, no waiting in a queue) and they quickly identified an additional setting on for the adapter that needed to be set. All now works perfectly.
March 21, 2023
Unprompted review
Reply from Numberpeople.co.uk
Ben, thanks so much for taking the time to share your experience of moving your telephone number to us. We are thrilled that you found the process simple, and that our team were on-hand when you did need a little assistance.
Just get back to us if you need anything else.
- Number People Customer Care
It actually works
It actually works. The clarity of the call is also commendable.
The process of creating the divert no could be improved.
March 21, 2023
Unprompted review
Reply from Numberpeople.co.uk
Thomas, thank you so much for sharing this wonderful 5-star review :)
- Number People Customer Care
Verry easy to use
March 20, 2023
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much, Ned :)
- Number People Customer Care
Reply from Numberpeople.co.uk
Thank you so much :)
- Number People Customer Care
Great virtual landline
The number port was so easy and a very efficient support team to get you up and running. Their pricing is competitive and no issues with their service, perfect.
February 16, 2023
Unprompted review
Reply from Numberpeople.co.uk
Um, thank you so much for taking the time to leave us this wonderful 5-star review.
- Number People Customer Care
SPAM PHONE CALLS
The only thing i dont like is that i constantly get spam phone calls - its unclear whether these calls eat up my credit or not but either way they are VERY annoying - is the number sold to a third party after sign up? Whats the deal?
March 17, 2023
Unprompted review
Reply from Numberpeople.co.uk
Hi Neal, thank you so much for taking the time to leave us a review.
We can assure you that we don't "sell your number to a third party after signup". We take great care of your data - you can check our our privacy notice here https://numberpeople.co.uk/wp-content/uploads/2018/05/NP-Privacy-Notice-21st-May-2018.pdf
If you find that you are receiving unwanted calls, you can block these via your online portal. Simply login and then click on "call blocking"
If you need any help with this, please contact our team directly - customerservices@numberpeople.co.uk
- Number People Customer Care
I am happy with the serice from…
I am happy with the serice from Numberpeople and they offer a great service
March 15, 2023
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much, Scott. Just get back to us if you need anything else.
- Number People Customer Care
Easy and efficient number porting process
I was worried about porting my existing number across - you often hear about nightmare experiences which lead to interruption in service or losing the number completely!
The number people have a very clear process for porting numbers - they helped me fill in the form and contacted my existing supplier to agree a suitable switch over date. I was really pleased at how efficient the process is - Brad kept me updated at each step. Excellent overall.
March 15, 2023
Unprompted review
Reply from Numberpeople.co.uk
Khan, thank you so much for taking the time to share this wonderful 5-star review!
- Number People Customer Care
Easy to use service ans good system
March 14, 2023
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much for this wonderful 5-star review!
- Number People Customer Care
I’m really pleased
I’m really pleased. As a small trader with few incoming calls I wanted to step up the professionalism and have a non-mobile number available on my website. Number people allow you to set this up for low cost and then build the package you need rather than high monthly costs. All calls to my website are now forwarded to my mobile and all set up within an hour.
March 14, 2023
Unprompted review
Reply from Numberpeople.co.uk
Mark, thank you so much for sharing this amazing 5-star review! Its fantastic to hear that we have been able to help your small business to stay connected :)
- Number People Customer Care
Role Model Customer Service
New to this sort of service but cannot fault the team at Number people. The guys stuck by me and answered all my stupid questions and got me to a point where I can now make a receive calls to my ‘landline’ number on my iPhone and are now porting my existing number now I have switched to FTTP. Excellent service, role model customer service.
March 14, 2023
Unprompted review
Reply from Numberpeople.co.uk
Wow, thank you so much for this amazing 5-star review Mark.
Just get back in touch if you need anything else.
- Number People Customer Care
Excellent experience
Excellent experience! Everything went smoothly including porting my landline phone number for free to my new NumberPeople setup. Any queries I have had have been answered promptly by Brad. All I need pay is £1 per month for using my VoIP equipment to enable my old home phone extensions, and 1.5p per minute to call UK landlines.
March 14, 2023
Unprompted review
Reply from Numberpeople.co.uk
Stuart,
Thank you for this execllent 5-star review. It's fantastic to hear that you were able to move your existing telephone number to us and our team were on hand to help every step on the way.
Let us know if you need anything else.
- Number People Customer Care
Customer service was great specially Mr…
Customer service was great specially Mr Kayle, he resolved the issue straightway. We did trial and decided to go ahead with them.
Definitely recommend them.
Zahirul Abedin
March 10, 2023
Unprompted review
Reply from Numberpeople.co.uk
Zahirul,
Thank you for takign teh time to leave us this great review! Its fantastic to hear that you will be recommending us.
Just let us know if you need anything else.
- Number People Customer Care
Very easy to set up
Very easy to set up, so much so I wasn't sure I'd done it right. Makes my business look much more professional!
March 10, 2023
Unprompted review
Reply from Numberpeople.co.uk
Natalee,
Thank you so much for sharing this wonderful 5-star review - We are thrilled to help your business look more professional. Just get back to us if you need any help.
- Number People Customer Care
Reply from Numberpeople.co.uk
Thank you so much, Hitcham!
- Number People Customer Care
Very good service only just started on…
Very good service only just started on here so time will tell
March 10, 2023
Unprompted review
Reply from Numberpeople.co.uk
Stephen, Thank you so much for taking the time to leave us this review.
I hope you have had time to start to use the service, and its working perfectly for you.
Let us know if you need any help.
- Number People Customer Care
simple to setup,easy to use ,also…
simple to setup,easy to use ,also crystal clear calls
March 10, 2023
Unprompted review
Reply from Numberpeople.co.uk
Thanks for the fantastic 5-star review, Chris!
- Number People Customer Care
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