Numberpeople.co.uk Reviews 

1,681
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and ease of use, often finding the overall experience stress-free. Many highlight the exceptional staff, describing them as helpful, patient, and professional, providing excellent support and quick, comprehensive replies. People appreciate the ability to speak with knowledgeable individuals who provide a personalized and effective approach. However, some customers noted difficulties reaching human support, leading to frustration and perceived business loss. A few also reported accounts being blocked or services cut off without notice or clear reasons, causing inconvenience.

What people talk about most

Service

People report positive experiences with service, often highlighting excellent customer care, ease of use, and... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the helpfulness and patience of... See more

Staff

Customers consistently report positive experiences with staff, highlighting their efficiency, knowledge, and... See more

User experience

Clients share ambiguous opinions on user experience, with many praising the ease of use of the website and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've signed up to NumberPeople for a new business because I feel that a lot of people still see having a local landline number as a indicator of a business you can trust. Their service is really... See more

Company replied

Rated 4 out of 5 stars

Very quick, comprehensive and helpful replies from support after I had a query about payments being taken when there was a change to pricing. I was impressed.

Company replied

Rated 4 out of 5 stars

After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situat... See more

Company replied

Rated 4 out of 5 stars

I noticed I gave a review for number people back in 2021 , so I have been with them for at least 4 years , the service has been good and i would like to stay with them , but for some reason every mont... See more

Company replied


Company details

  1. Phone and Internet Service

Written by the company

With a choice of thousands of FREE virtual phone numbers for every UK STD code, FREE 0800 freephone, FREE 0843 and FREE 033 phone numbers, Number People are one of the best and lowest cost virtual phone number providers in the UK. Quickly get a telephone number up and running with instant online activation, NO upfront costs, NO monthly charges, NO contract, NO card details needed, FREE trial credit and LOW call forwarding rates.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(1,681)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

A Great VOIP Solution - My Experience with Numberpeople.co.uk

I recently used Numberpeople.co.uk and was thoroughly impressed with their platform for VOIP numbers. The website is easy to navigate and the customer service was exceptional. The process of selecting and setting up my number was simple and fast. I highly recommend Numberpeople.co.uk to anyone in need of a reliable VOIP solution.

April 3, 2023
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Reply from Numberpeople.co.uk

Ajay, thank you so much for taking the time to leave us this fantastic 5-star review - we really appreciate the fantastic feedback.

- Number People Customer Care

Rated 5 out of 5 stars

Great product

Great product, and when support was needed, accurate and fast advice.

Product works as described and being modular you can pick and choose what elements you need, and adjust pricing accordingly. Very impressed.

April 4, 2023
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Reply from Numberpeople.co.uk

Ian, thanks so much for taking the time to leave us this amazing 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

Great service

Does everything I need it to do and more. I have needed help with my account, so rang up and they helped me very quickly and professionally.

March 1, 2023
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Reply from Numberpeople.co.uk

Ross, thanks so much for this fantastic 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with - nice that you can actually talk to somebody as well!

April 4, 2023
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Reply from Numberpeople.co.uk

Thanks for the great 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

Simple to. Use

Simple set.up and use lots guidance using apps

April 3, 2023
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Reply from Numberpeople.co.uk

Thank you so much, Kenny!

- Number People Customer Care

Rated 5 out of 5 stars

Why can't all companies be like this?

You know what? I'm not a business. I don't quite understand all the technical jargon. I wasn't quite 100% sure what I was doing. Long story, I just wanted my long standing landline number on my mobile so I wouldn't lose it when I switched Internet Provider. I narrowed my search to a few providers mainly based on price, but then rooted around their website to figure out the finer points. This company won hands down!

YES the process isn't subscription dependant. YES the website keeps it nice clear and simple. YES they allow number porting in. YES they let you trial it first with a throwaway number. YES they let you pick the bits of a service you want rather than making you pay for everything possible.

There came a small question I wasn't sure about so called up, and not being a business user I didn't know if they'd have time for little old me. No problem whatsoever!! Got through to someone first time who knew EXACTLY what I needed to know. Came off the phone and signed up online immediately.

The number porting process was easy and everything went really smoothly. I got emails confirming the service starting up, explaining everything, and how the port would work.

I really got the feeling I was dealing with a small, very dedicated, professional company where all the staff know it inside out back to front. All emails were from a real human rather than being awash with formally written corporate sales pitch hogwash. I was promised someone would check in with me after the port was complete, and they actually did!

Full marks all round - if all companies worked like this then Britain would be the centre of the Universe.

March 24, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Kat, thank you so much for taking the time to lave us this fantastic 5-star review! It's so lovely to receive such amazing feedback - we really do appreciate it :)

Let us know if you need anything else!

- Number People Customer Care

Rated 5 out of 5 stars

I was not happy with other services i…

I was not happy with other services i have used over the years. But when i got this recommendation from a family friend. I tried it but didn't pay(top up) to see if i can use it or dump there services.

I was amazed at the follow up and services also works with WhatsApp that was a done deal for me.

April 3, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Wow! Thank you so much for taking the time to share this wonderful 5-star review.

- Number People Customer Care

Rated 5 out of 5 stars

Wow what a amazing company!!

Wow what a amazing company. For anyone looking to have a business phone number i really could not recommend Number People enough.

I think what is great to highlight here is the fantastic customer service, which is very hard to come by now.

Thanks for being so reliable and offers such great rates.

April 3, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Grant, thank you so much for taking the time to leave us this fantastic review!

- Number People Customer Care

Rated 5 out of 5 stars

Ported our home phone to number people…

Ported our home phone to number people as we have moved to full fibre and didn't want to pay line rental on a useless copper cable! Very quick and easy. Great Comms throughout. 😊

March 31, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Malcolm, thank you so much for taking the time to leave us this amazing 5-star review! Its fantastic to hear that you were able to keep your home telephone number!

- Number People Customer Care

Rated 5 out of 5 stars

Great service

Great service. I recommend their service for small businesses.

March 23, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Vishal, thank you so much for taking this time to leave us a review! It's great to hear that you will be recommending us.

- Number People Customer Care

Rated 5 out of 5 stars

Awesome service

March 30, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Thank you so much, Rajput!

- Number People Customer Care

Rated 5 out of 5 stars

So far

So far, an easy service to use. I can manage calls with VOIP or forward to my US Google Voice number. This is great to maintain a permanent number which my family can use as we travel back and forth.

March 30, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Thank you so much for taking the time to share this fantastic 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

All Very Good and Efficient with Speedy Comms

It has been hyper efficient so far with good communications and proactive approach to porting a number

March 29, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Thank you for taking the time to leave us this wonderful 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

I need a new Business Landline quickly

I need a new Business Landline quickly. Searched Google and these guys came up. Easy to set up, easy to top up and when my line had not activated straight away the chat help desk was great. Good to chat to real people not Robots from another world.

March 28, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Thank you so much, Michael. Its great to hear that our team were on-hand when you needed assistance.

Just let us know if you need anything else.

- Number People Customer Care

Rated 5 out of 5 stars

Easy to use website

Easy to use website, a multitude of features and prices that don't break the bank.

Support team are also extremely responsive.

March 28, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Thank you so much for the wonderful 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

Very easy to use platform

Very easy to use platform, self manageable and great!

March 28, 2023
Unprompted review
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Reply from Numberpeople.co.uk

George, thank you so much for taking the time to leave us this awesome 5-star review!

- Number People Customer Care

Rated 4 out of 5 stars

Seems to work really well except when…

Seems to work really well except when spammers smash us with millions of calls.

March 27, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Giles, thank you so much for taking the time to leave us this review.

If you find that you are receiving unwanted calls, you can block these via your online portal. Simply login and then click on "call blocking"

If you need any help with this, please contact our team directly - customerservices@numberpeople.co.uk

- Number People Customer Care

Rated 5 out of 5 stars

Saved my landline number!

I was about to lose my landline because broadband is going full fibre in my area. Numberpeople helped me rescue my landline number and port it to their SIP-service which means I can now answer my landline number on an app on my mobile. Really great service as well at a very fair price.

March 24, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Andy, thank you so much for this wonderful 5-star review! We are so glad that our service has hit the mark for you!

- Number People Customer Care

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