Numberpeople.co.uk Reviews 

1,681
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and ease of use, often finding the overall experience stress-free. Many highlight the exceptional staff, describing them as helpful, patient, and professional, providing excellent support and quick, comprehensive replies. People appreciate the ability to speak with knowledgeable individuals who provide a personalized and effective approach. However, some customers noted difficulties reaching human support, leading to frustration and perceived business loss. A few also reported accounts being blocked or services cut off without notice or clear reasons, causing inconvenience.

What people talk about most

Service

People report positive experiences with service, often highlighting excellent customer care, ease of use, and... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the helpfulness and patience of... See more

Staff

Customers consistently report positive experiences with staff, highlighting their efficiency, knowledge, and... See more

User experience

Clients share ambiguous opinions on user experience, with many praising the ease of use of the website and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've signed up to NumberPeople for a new business because I feel that a lot of people still see having a local landline number as a indicator of a business you can trust. Their service is really... See more

Company replied

Rated 4 out of 5 stars

Very quick, comprehensive and helpful replies from support after I had a query about payments being taken when there was a change to pricing. I was impressed.

Company replied

Rated 4 out of 5 stars

After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situat... See more

Company replied

Rated 4 out of 5 stars

I noticed I gave a review for number people back in 2021 , so I have been with them for at least 4 years , the service has been good and i would like to stay with them , but for some reason every mont... See more

Company replied


Company details

  1. Phone and Internet Service

Written by the company

With a choice of thousands of FREE virtual phone numbers for every UK STD code, FREE 0800 freephone, FREE 0843 and FREE 033 phone numbers, Number People are one of the best and lowest cost virtual phone number providers in the UK. Quickly get a telephone number up and running with instant online activation, NO upfront costs, NO monthly charges, NO contract, NO card details needed, FREE trial credit and LOW call forwarding rates.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,681)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Retain landline after switch to full fibre

Required a way to retain landline at a reasonable price following switching our copper broadband to full fibre. NumberPeople came up well in reviews and had a number of different call packages available to suit varying needs. I found the whole process easy and was kept informed throughout. I've also been contacted after the switch to check everything was OK which was a nice touch.

April 4, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

James, thank you for taking the time to share your wonderful 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

You have a Top Man ( Brad ) working for…

You have a Top Man ( Brad ) working for you.
Nothing is too much trouble for him. The user interface is easy to use,and very efficiently .
Top service and backup support.

April 14, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Colin, thank you so much for the amazing review!

- Number People Customer Care

Rated 5 out of 5 stars

Good service smooth and easy

Good service smooth and easy, the don't bombard you with emails just one when you need to top up :)

April 13, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Alex, thank you so much for the wonderful 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

Just ported my VOIP - amazing service from numberpeople team

I just ported my VOIP number from sipgate to numberpeople. The experience was exceptional. Communication during the process was clear and frequent and I was helpfully directed through the various porting hoops.
Porting done, reconfigured my VOIP phone and all working.
Massive thanks to Brad and the support team for their excellent work.

April 14, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Mike, thank you so much! It's fantastic to receive this amazing feedback!

- Number People Customer Care

Rated 5 out of 5 stars

An exceptional service, 100% better than BT!

An exceptional service. Having used other similar services I can honestly say that this is the easiest to set up - and by far the cheapest option if you need a UK virtual number. Customer service have been so helpful prior to setup and having transferred from BT I am saving a fortune. Well played NumberPeople :-)

April 13, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Thank you so much, Paul for this amazing 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

Quick, hassle free and good value way of keeping a landline number when switching to VOIP

We were looking for a good value way to keep our landline number for incoming calls only following switching our broadband service to full fibre and moving away from the old copper line. The NumberPeople offered just what we needed - VOIP for only £1 per month. They were supportive throughout the process and responded to any questions efficiently, usually the same day and often within an hour of raising the query. The transfer happened seamlessly and we were up and running on the transfer day. The whole process from registering to transfer was less than a week. Overall very pleased with the service.

April 5, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Kate, thank you so much for this wonderful review - we really appreciate the amazing feedback.

Let us know if you need anything else.

- Number People Customer Care

Rated 5 out of 5 stars

Set up a number to help manage affairs…

Set up a number to help manage affairs in the UK, easy to set up, love the add's ons and works really well

April 13, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Paul, thank you so much for sharing this fantastic 5-star review!

- Number People Customer Care

Rated 4 out of 5 stars

Excellent Except Hidden Extra Cost

Took a broadband only package from Virgin and found the Number People would let me retain my landline number. Set up easy, transfer in faultless. Would be 5* but they lie re the £1 per month pricing as there is a minimum charge of £5 per 90 days that I only discovered after sign up.

April 4, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Michael, thank you so much for taking the time to leave us this fantastic review!

- Number People Customer Care

Rated 4 out of 5 stars

So far so good

So far so good.
Easy set up
Reasonable prices

April 12, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Thank you so much, Rachel!

Let us know if you need anything else.

- Number People Customer Care

Rated 5 out of 5 stars

After understanding the terms I have no…

After understanding the terms I have no problem using Number people. I had an enquiry so used the site to ask my answer. I got a reply in 2 mins very expedient! I tested my 0800 number forwarding to my mobile and bobs your uncle it is all operational. Exciting!!!

Carl

April 11, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Carl, thank you so much for this amazing 5-star review! We really appreciate the fantastic feedback.

If you need anything else please let me know.

- Number People Customer Care

Rated 5 out of 5 stars

An exceptional service

An exceptional service. Having used other similar services I can honestly say that this is the easiest to set up - and by far the cheapest option if you need a UK number. I would especially thank the customer service team (Kyle in particular) who were super patient and helpful in assisting me with some set up issues.

February 22, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Cat, Wow! Thank you so much for this wonderful 5-star review, we really appreciate the amazing feedback!

- Number People Customer Care

Rated 4 out of 5 stars

As a new business

As a new business, i have found number people really useful and easy to use.

April 10, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Adedeji, thank you so much for this great 4-star review! Its great to hear that we were able to help your new business.

Let us know if you need anything else.

- Number People Customer Care

Rated 5 out of 5 stars

Very clear instructions and set up

It was very easy to set up and clear instructions, pricing. I am happy I found them.

April 8, 2023
Unprompted review
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Reply from Numberpeople.co.uk

Thank you so much - we are thrilled that you found us!

- Number People Customer Care

Rated 5 out of 5 stars

Exactly what I needed for my business

Exactly what I needed for my business. Easy process I was up and running in minutes. Thank you

April 7, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Leeanne, thank you so much for sharing this wonderful 5-star review!

- Number People Customer Care

Rated 5 out of 5 stars

Perfect for my business

I have just completed my trial with Numberpeople and it was all I expected.
I think it's one of the best virtual phone number companies. There is no monthly fee, you can decide how much you top up and that's all you need to pay. A lot of add-ons are possible, mailboxes and you can have as many numbers as you. Perfect choice for my business

April 6, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Alex, thank you so much for sharing this wonderful 5-star review it's great to hear that our service is perfect for your business.

If you need anything else, just let us know.

- Number People Customer Care

Rated 5 out of 5 stars

Great service

Great service. Easy to use and great customer service.

April 6, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Kate, thank you so much for this fantastic 5-star review

- Number People Customer Care

Rated 5 out of 5 stars

Great Customer Service with Number people…

Have been a customer with Number people for my business for over a year and have enjoyed the great customer service and not destruction of service even when running behind on credit.
That is great service, bringing customers first before profit.

April 6, 2023
Unprompted review
Numberpeople.co.uk logo

Reply from Numberpeople.co.uk

Thank you so much for taking the time to leave us this wonderful review! Its great to hear that our service has hit the mark for you!

- Number People Customer Care

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