I've signed up to NumberPeople for a new business because I feel that a lot of people still see having a local landline number as a indicator of a business you can trust. Their service is really... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick, comprehensive and helpful replies from support after I had a query about payments being taken when there was a change to pricing. I was impressed.
Company replied
After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situat... See more
Company replied
I noticed I gave a review for number people back in 2021 , so I have been with them for at least 4 years , the service has been good and i would like to stay with them , but for some reason every mont... See more
Company replied
Company details
Written by the company
With a choice of thousands of FREE virtual phone numbers for every UK STD code, FREE 0800 freephone, FREE 0843 and FREE 033 phone numbers, Number People are one of the best and lowest cost virtual phone number providers in the UK. Quickly get a telephone number up and running with instant online activation, NO upfront costs, NO monthly charges, NO contract, NO card details needed, FREE trial credit and LOW call forwarding rates.
Contact info
2nd Floor, 34 Severn Street, SY21 7AD, Welshpool, United Kingdom
- 03333444211
- customerservices@numberpeople.co.uk
- numberpeople.co.uk
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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I had an excellent experience with the…
I had an excellent experience with the team when one of my devices failed to connect, a very quick and easy remote session had me running in no time, highly recommended! Thank you!
July 18, 2025
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much for the fantastic review!
We're really glad we could get you back up and running quickly. That's exactly what we're here for. If you ever need anything else, please don't hesitate to contact us. Thanks again!
- Number People Customer Care
Existing customer experience
I have been a customer for a number of years now and always find their customer support teams quick to respond and very helpful. They have recently introduced some new charges which is less positive but all in all it's a better service than my old line and they assisted me in reducing the cost slightly.
July 17, 2025
Unprompted review
Reply from Numberpeople.co.uk
Thank you for being a long-standing customer and for taking the time to leave such a balanced review.
We're really pleased to hear that you've consistently found our support team responsive and helpful. We’re also glad we could work with you to reduce the cost and ensure you're still getting great value.
If you ever have any questions or need further support, we're always here to help.
- Number People Customer Care
a girl called Nicola she was so helpful and patient
a girl called Nicola she was so helpful i couldnt go without doing this review she has all the quality of customer service very helpful and patient.
July 14, 2025
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much for your kind words! We're thrilled to hear that Nicola made such a positive impression. We'll make sure your lovely feedback is passed on to her. If you ever need anything else, we're just a call or message away.
- Number People Customer Care
Terrible Porting Experience – Business Disrupted
Our experience with Number People has been extremely disappointing especially when trying to port our number to a new provider. While the service mostly functioned during our time with them, the process of leaving and retaining our business number has been nothing short of a nightmare.
Our company, a care provider that relies heavily on consistent communication with clients, has been trying to port our number for nearly a month without success. As soon as we requested the porting, our account was abruptly closed, leaving us unable to access our portal or any account information.
Even more frustrating is the lack of customer support. We submitted a support request on Friday night, and as of now, we have had no response. This delay is not just inconvenient it’s damaging. Our business has suffered significantly because customers cannot reach us. In the care sector, every missed call could mean a missed emergency or a family left in distress.
This experience has made what should be a straightforward process feel like an uphill battle. I would strongly advise other businesses to think carefully before using this provider, especially if having reliable support and continuity of service is critical to your operations.
June 17, 2025
Unprompted review
Reply from Numberpeople.co.uk
We completely understand how vital it is for care providers to maintain reliable communication with their clients, and we're sorry for any disruption this may have caused.
To clarify the situation, your number was removed from the account due to prolonged non-usage and the absence of an active balance.
As a prepay service, our system keeps numbers active only while the account remains in credit. Unfortunately, in this case, the account was not topped up, despite several automated reminders, which led to the service expiring and the number being automatically removed, as per our terms.
That said, as soon as we became aware of your request to port the number, our team acted to facilitate the reactivation process to allow the porting to complete successfully.
Kind regards,
- Number People Customer Care
Stopped working after buying bundle
Had a trial account and service was working with the Cisco spa122. As soon as I signed up it stopped working. Kept trying to get it to work with advice from support but no investigation of problems at their end. Gave up trying.
July 5, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Krishna,
Thanks for your message, I’m sorry to hear that the setup didn’t go as expected after signing up.
In cases like this, our team would usually offer a remote support session to help with getting third-party hardware, such as the Cisco SPA122, working correctly. While we can’t always fully configure external devices, we’re happy to provide guidance and do our best to help get everything running smoothly.
If you're open to giving it another try, please feel free to contact us directly, we’d be glad to take a closer look and assist you with the setup.
Kind regards,
- Number People Customer Care
I would like to commend Claire for her…
I would like to commend Claire for her outstanding customer service. She consistently demonstrates professionalism, efficiency, and a genuine commitment to assisting customers. Claire is always approachable and attentive, ensuring that all inquiries are handled promptly and thoroughly. Her positive attitude and willingness to go the extra mile make a real difference, and I greatly appreciate the support she provides. Claire is an asset to the team, and her dedication does not go unnoticed.
July 2, 2025
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much for your thoughtful feedback! We’re delighted to hear how much you value the support Claire provides.
Her professionalism, attention to detail, and commitment to great service truly make her an asset to our team, and it’s wonderful to see that recognised. We’ll be sure to share your kind words with her.
If there’s ever anything else we can help with, we’re always here.
- Number People Customer Care
They have a fantastic Customer support
They have a fantastic Customer support, in term of timely replies and plenty of useful information.
June 26, 2025
Unprompted review
Great value & support
Been using Numberpeople for some time and the service is excellent. Great value services and really helpful support if you need assistance with something.
June 19, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello Simon,
Thank you for your review. We are so pleased that you are happy with the service provided and with our customer service team.
Many thanks,
The Number People Team
Fine for a small startup business
Fine for a small startup business. It has good functionality with extra apps and good customer service overall, but the bundles are misleading. Unlimited calls isn't actually unlimited and minutes are rounded up so you don't get what is advertised. then when you go over their 'fair use' and you start getting deducted at the most expensive rate. Also managing the running costs is very hard to track when you get several users at different start dates.
June 19, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thanks for your review.
Our platform is designed to offer flexibility and robust functionality, and we're glad to hear it’s been a good fit overall for your startup. Regarding the call bundles — our "unlimited" option operates under a Fair Usage Policy, which is common across the industry to ensure fair access for all users.
We understand that managing multiple users with different billing cycles can require closer attention, especially as your business grows. Our customer portal provides detailed usage and billing breakdowns, and our support team is always on hand to help you stay in control of costs.
If you’d like to discuss your setup or get help optimising your account, feel free to reach out to our support team — we’d love to help.
Kind regards,
The Number People Team
Only found out today, unknowingly regular payments taken from my bank account.
Money taken from my account without even realising it.
After checking my bank account today, I was shocked to discover that £5 payments have been going out every month for the past five months.
I don’t regularly monitor my account, so I only just noticed the charges – they were from a company called NumberPeople. I used their service a long time ago and made sure to disable auto top-up, as I had no plans to use it again.
What’s frustrating is that these payments relate to various optional features I never knowingly signed up for or authorised. I never opted into any of them – and yet, the charges kept coming.
Realistically, I know I’m unlikely to get a refund. If a company can take money without clear consent, chances are they won't be quick to return it.
This experience has completely put me off ever signing up to a service again unless it’s from a well-known, trusted company. And that’s a real shame – because it's the smaller companies that lose out when trust is broken like this.
June 17, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Andy,
We’re sorry to hear about your experience and understand how frustrating it must have been to discover unexpected charges.
To clarify, we’re only able to take payments where services remain active on an account, and when auto top-up has been enabled by the user. In this case, it sounds like auto top-up remained active and services were never cancelled, which is why the charges continued.
That said, the last thing we want is for anyone to be paying for something they’re not actively using. If you could please contact our customer support team directly, we’d be happy to review your account and see what we can do to help.
You can reach us via our support page or live chat — just visit https://numberpeople.co.uk/contact.
We genuinely value all feedback, and we’d appreciate the opportunity to put this right where we can.
Kind regards,
- The Number People Team
Credit balance gets confiscated after 90 days
Trying to port my landline but it got rejected. I've opened a ticket but I'm not sure I even want to continue after reading what I just have. I was looking to see how I get a refund on the £5 credit balance, but it seems you can't but not only that any balance on your account gets confiscated after 90 days (unless you top it up)!
I thought I'd make others aware of this. I don't know any other company that doesn't allow credit balances to be returned or that confiscates them.
Update 13/06/2025:
They now want another £20 to "try" to port it gain but recommend spending £40 first to confirm my phone provider!
What a racket this is! If other providers can port numbers for free, then these should be able to port a number for £20.
I've asked them to either port the number or refund my payment. I'm waiting for their reply.
Update 17/06/2025:
I think they have agreed to port my number, or try to port it again, for the £20 already paid although I'm not sure.
June 12, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Steve,
Thanks for your review, we're sorry to hear that you are not happy with your experience and appreciate the chance to clarify a few points.
We understand that the porting process can be confusing, however we always aim to be as transparent as possible. During the process we make it clear to our customer that the onus is on them to make sure that they are providing us with the correct provider details, however we do advise that you contact your current provider in order to avoid any uncertainty. If the details provided are not correct then the customer will be recharged for the submission of an additional porting request. Unfortunately, we are charged by our carrier for each request, so we’re unable to refund the fee once submitted.
Regarding credit expiry; yes, all account credit expires after 90 days. This is outlined in our terms and helps us manage inactive services. That said, customers who are actively using their number and services typically use their credit well within that time, so it’s rarely an issue for regular users.
We understand your disappointment and are continuing to support you via your open ticket to help find the best resolution moving forward.
Many thanks,
The Number People Team
Trial period - refuse to refund
I signed up for their trial, but outgoing calls didn’t work while using a VPN (My current other virtual phone service with webex works) — something they never mention.
I ended up buying a call-out package (In trial period!) just to test it, only to find the issue was with their system that fails to make calls but incoming works only.
They refuse to refund the purchase, even though it was caused by their own limitations.
Poor transparency and bad customer support.
May 27, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello Kadri,
Thank you for your feedback.
Our team reviewed your account and confirmed that both incoming and outgoing calls have been successfully connected through our system. The issue you encountered appears to be linked to your VPN setup, which can interfere with how softphone apps connect, this is unfortunately outside of our control and not a fault with the service itself.
We understand this wasn’t the experience you hoped for, and we appreciate you testing the platform. While we cannot refund usage-based packages once activated, we’d still be happy to help you get things running smoothly without a VPN or assist with any alternative setup you’d like to explore.
Thanks again for your time, and if you’d like to give our service another go, please get in touch.
Many thanks,
The Number People Customer Service Team
it looks like there is no tech team…
it looks like there is no tech team behind the portal, every thing i being managed through automated system that is pre-configured. i was trying to build ivr menu , i uploaded the wave file and it says it is under review, long time waiting nothing happened and the file disappeared automatically, tried to submit a support ticket , it says access denied. received 3 emails from them but every email is from noreply....., tried live chat but there is chat bot give knolwdge base documentation to read. so far i am trying to test their services , and learning how to manage the dash board features, lets see how it goes. at this point i would say you should look for other options as well if you budget allows. i will write a final review again after testing their all services and features, thank you
May 9, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thank you for your detailed feedback — we’re sorry to hear about the frustrations you've encountered while trying to explore our services, and we truly appreciate you taking the time to share your experience so far.
Firstly, we’d like to apologise for the issue you experienced with the IVR upload and the lack of follow-up. That’s certainly not the experience we aim to provide, and we understand how disappointing that can be when you're just trying to test and evaluate the system.
While we do use automation in parts of our platform for efficiency, we absolutely have a UK-based technical support team behind the scenes, and we're here to help when things don’t go as expected. The issue with the support ticket access and the missing file needs to be looked into, and we’d be grateful if you could reach out to us directly at support@numberpeople.co.uk, so we can assist you one-to-one and resolve this quickly.
We understand your concerns about the communication channels and will take this on board — your comments help us improve both our service and our support systems.
Thank you again for trying our service and giving us the chance to make things right. We hope to turn your experience around and are here to help every step of the way.
Kind regards,
Customer Support Team
I just tried to register for their…
I just tried to register for their service. My home address (1980's build) is not in their address database, fault ticket raised. Then their system complained about my surname being invalid, which happens around once a year on some system or other. Nothing fancy, just a somewhat rare English surname that google tells me has some 45,000 UK census records.
I think I may have to find another supplier with systems that actually have error free data sets and that recognise English names as being valid.
April 24, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Roger,
Thank you for your feedback, and we're very sorry for the experience you had when trying to sign up.
Unfortunately, it appears your sign-up attempt was flagged by our automated profanity filtering system. Please rest assured, this was in no way intentional or personal — it was simply an automatic process, and we understand how frustrating this must have been.
We would love the opportunity to assist you directly and complete your registration manually if you are still interested.
Please feel free to contact us directly, and our team will be happy to help.
- Number People Customer Care
great service
great service they have a good range of numbers on their system
April 3, 2025
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much for your 5-star review! We're delighted to hear you found our service great and appreciate you noting the good range of numbers available on our system.
Having a wide selection of numbers is something we strive for, and it's fantastic to know that this was a positive aspect of your experience.
- Number People Customer Care
I had an excellent experience with customer service.
I had an excellent experience with Number People’s customer support. Claire, the support executive, was extremely helpful and professional. She responded to my issue quickly and resolved it in no time. The service was efficient, and the entire process was smooth and hassle-free. I truly appreciate the prompt assistance and outstanding customer support. Highly recommended!
March 19, 2025
Reply from Numberpeople.co.uk
Wow! Thank you so much for your fantastic 5-star review and your kind words about your experience with Number People's customer support.
We are thrilled to hear that you had an excellent experience and that Claire was so helpful and professional in resolving your issue quickly. It's wonderful to know that you found our service efficient and the entire process smooth and hassle-free.
We truly appreciate your high recommendation! Providing prompt assistance and outstanding customer support is our top priority, and it's incredibly rewarding to know when we've achieved that.
We will be sure to pass on your positive feedback to Claire – she will be delighted!
Thank you for choosing Number People.
- Number People Customer Care
Reply from Numberpeople.co.uk
Thank you for taking the time to leave a review, although we are very sorry to hear that our service didn't work for you.
We take all feedback seriously, We would appreciate the opportunity to understand more about what went wrong.
Could you please provide us with more details about the problems you encountered? You can reply directly to this message or contact us at customerservices@numberpeople.co.uk
We are committed to resolving any issues and ensuring our service is effective for all our users. We hope to hear from you so we can better understand your experience.
Kind regards,
- Number People Customer Care
Simple and effective
I am happy with your service. Simple and effective. Keep up the good work!
February 28, 2025
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much for your 4-star review! We're delighted to hear you found our service simple and effective and that you're happy with your experience.
We appreciate your positive feedback and will certainly keep up the good work!
We hope to continue providing you with excellent service in the future.
- Number People Customer Care
Great customer service
Great customer service, did a fantastic job of helping me set up my system. Thanks Nicola
February 19, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello!
Thank you for your 5-star review! We're so glad our team could provide you with excellent customer service and assist you with your system setup. We're dedicated to ensuring our customers have a smooth and positive experience.
We appreciate you taking the time to share your feedback.
- Number People Customer Care
I've been using them a year or so
I've been using them a year or so, great company, support responds, never have an issue with the phones. They do exactly as their website says and I've actually opened another account, can't fault them.
Rowan Staden
February 4, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Rowan,
Thank you for your wonderful review! We're thrilled to be a part of your business growth, especially as you've opened another account with us. Knowing our phones and support are reliable and responsive is exactly what we aim for.
Just let us know if you need anything else.
- Number People Customer Care
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