I've signed up to NumberPeople for a new business because I feel that a lot of people still see having a local landline number as a indicator of a business you can trust. Their service is really... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick, comprehensive and helpful replies from support after I had a query about payments being taken when there was a change to pricing. I was impressed.
Company replied
After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situat... See more
Company replied
I noticed I gave a review for number people back in 2021 , so I have been with them for at least 4 years , the service has been good and i would like to stay with them , but for some reason every mont... See more
Company replied
Company details
Written by the company
With a choice of thousands of FREE virtual phone numbers for every UK STD code, FREE 0800 freephone, FREE 0843 and FREE 033 phone numbers, Number People are one of the best and lowest cost virtual phone number providers in the UK. Quickly get a telephone number up and running with instant online activation, NO upfront costs, NO monthly charges, NO contract, NO card details needed, FREE trial credit and LOW call forwarding rates.
Contact info
2nd Floor, 34 Severn Street, SY21 7AD, Welshpool, United Kingdom
- 03333444211
- customerservices@numberpeople.co.uk
- numberpeople.co.uk
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Has a great customer service
Has a great customer service!
Thank you Claire!
January 29, 2025
Unprompted review
Reply from Numberpeople.co.uk
We're delighted to hear Claire provided you with excellent customer service! We'll be sure to pass along your kind words to her. Thank you for the review!
- Number People Customer Care
From Secret Science Agent UU7
Just sorted what, to me seemed a complicated situation, very swiftly while helping me understand the whole process. Huge thank you to Nicola - you're a winner! Sincerely, James Boffin
January 23, 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi James,
Wow, thank you so much for your fantastic review! We're thrilled to hear Nicola was able to resolve your complicated situation so swiftly and clearly.
We're delighted she helped you understand the process too. We'll be sure to pass along your huge thank you to her – she'll be delighted.
- Number People Customer Care
Reply from Numberpeople.co.uk
Thank you! We're happy to hear you're satisfied with our services. If you have any specific feedback or suggestions, we'd love to hear them
- Number People Customer Care
Fantastic helpful staff
Fantastic helpful staff, polite, friendly and willing to wait while I got connected and added items to my account. Absolutely fantastic service.
November 28, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi Nicola,
We're thrilled to receive such positive feedback! It's fantastic to know that our staff's politeness, friendliness, and willingness to go the extra mile made your experience so great. We're proud of our team and their dedication to providing excellent service. Thank you for your kind words
- Number People Customer Care
Has been working fantastic for me
Has been working fantastic for me
Everything is pretty straightforward and when I did have a question about setting something up. The custom service team were there to help promptly
HIGHLY RECOMMEND!
November 22, 2024
Unprompted review
Reply from Numberpeople.co.uk
Thanks so much for the 5-star review! We're delighted you're enjoying our service. We're always striving to make things as straightforward as possible, and we're glad our customer service team could assist you with your setup. We appreciate your high recommendation and look forward to continuing to provide you with excellent service
- Number People Customer Care
A very expensive and poor service
A very expensive and slow service. They charge very high figures to port your your number and exorbitant fees to port out. When you ask for advice and that advice turns out to be incorrect, they charge you for that too. There are much better companies in this market who charge 10% of what this company charges for a full and complete service that works.
My contacts have been watching my nightmare with NumberPeople and as a result a group in excess of 15,000 will now walk away.
November 16, 2024
Unprompted review
Reply from Numberpeople.co.uk
Dear Patrick,
We're sorry to hear that your experience with us hasn't been positive. We value all customer feedback and take it seriously.
We'd like to address your concerns and find a solution that works for you.
It's important to note that our porting fees are designed to be fair and transparent. The usual cost is just £20 to port a number in and £40 to port a number out, which are competitive with industry rates.
Please feel free to contact our customer support team directly to discuss your concerns further. We're here to assist you and find a resolution.
Thank you for your feedback.
- Number People Customer Care
Very helpful team
Very helpful team - real people on the chat if you're persistent enough. Claire in Support was extremely helpful even when I confessed I was about to terminate my account in the next few months owing to nothing other than lack of use, and then helped me repair a mistake I made in changing my number details. Always fine service from these guys, just that no-one phones the landline any more!
November 8, 2024
Unprompted review
So helpful
So helpful, quick and easy to change and amend anything via the chat feature speaking to an actual person - fab!
October 23, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hello Emily,
We’re delighted to hear that you found our chat support helpful and efficient. It’s great to know that you were able to make the necessary changes quickly and easily.
Let us know if you need anything else.
- Number People Customer Care
I had a trial number (London)
I had a trial number (London), just picked one at random, needed it changed to a local one for our website, jumped on chat, Claire sorted it all for me. Didn't need to change any settings on my app, answered a few other questions for me too. Hell of a quick response and did way more than I expected, I just wanted pointing in the right direction.
Thank you!
October 7, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi Chris,
We're thrilled to hear that Claire was able to assist you so efficiently and go above and beyond your expectations.
Thank you for taking the time to share your positive feedback. We'll be sure to pass on your kind words to Claire.
- Number People Customer Care
Excellent service and superb value....
I've recently signed up to Number People and they've been nothing short of excellent!
The products are incredibly good value, and the customer portal is very well laid out and easy to use.
Support from Nicola and Claire has been superb - Many thanks.
I rarely write reviews but credit where credit is due.
I highly recommend.
Update – July 2025:
I’ve now been with Number People since October 2024, and I’m still just as happy with the service. Everything continues to run smoothly, the value is still excellent, and the portal remains really easy to use. Great experience all round – still highly recommended.
October 1, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi Jason,
We're absolutely thrilled to hear that you've had such a positive experience with Number People!
Your kind words about our products and customer service mean a lot to us. We're dedicated to providing top-notch service and value to our customers.
Thank you for taking the time to share your feedback.
- Number People Customer Care
Alan was great today
Alan was great today, listened to me and helped me though out the whole process, one of the best customer service i have ever talked to, excellent customer service and he helped me with my problem.
Thank you.
September 23, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi Samuel,
We're thrilled to hear that Alan provided you with exceptional customer service.
We're committed to providing the best possible experience for all our customers, and it's rewarding to know that we've exceeded your expectations.
- Number People Customer Care
Their customer service is great and I'm…
Their customer service is great and I'm new to the UK so I need to have a local number so that I can find a job. This service forwards calls to my cell, which is just what I need until I get settled in a new city.
August 12, 2024
Unprompted review
Reply from Numberpeople.co.uk
We're super happy to hear that our customer service has been a lifesaver as you adjust to life in the UK.
It's great that our virtual landline is helping you connect with potential employers. Let us know if you need anything else.
Thanks again for the great review!
- Number People Customer Care
I signed up for a business number and…
I signed up for a business number and straight away "Number people" took the money from me but it's been nearly week now and the number they gave me doesn't work. All it does when my customers call it's going voicemail. I tried many times emailing them and all they saying they trying. This is very bad IAM LOSING CUSTOMERS FOR MY BUSINESS
July 2, 2024
Unprompted review
Reply from Numberpeople.co.uk
Thank you for reaching out about your recent experience with Number People. We understand your frustration and we sincerely apologise for any inconvenience caused.
Our team since been in contact with you directly and I am thrilled to hear that they have successfully resolved the issue!
Your confirmed satisfaction with the outcome is our top priority. We're glad you can now connect with your customers seamlessly.
Please don't hesitate to contact us directly if you need any further assistance.
Sincerely,
The Number People Team
new to UK and this is a great company
I have moved to the UK and I needed a UK phone number to open a bank account. Brad helped me not once, but twice to create my account and trouble shoot my issues - that to be honest became pretty clear once he pointed things out to me!!! But having his help was invaluable. THANK YOU !!!!
June 11, 2024
Unprompted review
Reply from Numberpeople.co.uk
We're thrilled to hear about your positive experience with Number People!
It's fantastic to know that Brad was able to assist you not once, but twice, in getting your account set up and troubleshooting any issues that arose.
Thank you again for choosing Number People and for taking the time to share your feedback.
- Number People Customer Care
false advertisement
false advertisement, on the website it states Just £1 per user per month for VOIP/SIP but reality is that you can't just pay £1 a month. They actually want you to topup a minimum of £5 each time which will last 90 days, you can do the math, it's over £1.60 a month.
May 1, 2024
Unprompted review
Reply from Numberpeople.co.uk
Thank you for taking the time to provide feedback regarding our pricing structure. We would like to address the points you've raised to ensure there is a full understanding of our service offerings.
The cost of a VoIP user is £1 per month. Our VoIP service allows for free incoming calls and presents their Number People telephone number as the caller ID when making outbound calls.
Outbound calls are chargeable, which necessitates having credit on the account.
The minimum top-up amount is £5 using our auto top-up facility and credit on the account expires after 90 days, unless another top-up is made and the full balance is rolled over for a further 90 days.
If you don't make any outbound calls, to maximise the value of your top-up, we offer additional services that can be added, such as voicemail-to-email and personalized announcements.
These services are intended to enhance your communication capabilities while ensuring that all of your top-up credit is efficiently utilised.
Furthermore, for just an additional £1 per month per item, you can add extra VoIP users or even acquire additional numbers to expand your service as needed.
Thank you again for your feedback. If there is anything more we can clarify, or if you would like to discuss this further, please feel free to reach out directly.
- Number People Customer Care
First class service - from a 5 Star Team
I recently ported my landline number to Number People (numberpeople.co.uk), and I couldn't be happier with the experience. The entire process was incredibly smooth and hassle free. The communication from their support team was outstanding, keeping me informed at every step and promptly answering all my questions.
Not only was the porting process seamless, but their low-cost options are unbeatable, making it a budget-friendly choice without compromising on quality. The set-up tutorials provided were great, being clear, comprehensive and easy to follow, ensuring that I had everything up and running in no time.
Overall, Number People exceeded my expectations with their exceptional service, support, and affordability. I highly recommend them to anyone looking to switch their landline to a VoIP provider.
May 10, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi,
We're delighted to hear about your fantastic experience porting your landline to Number People!
Thank you so much for highlighting the smooth process, clear communication, and unbeatable value. It means a lot to know our support team and tutorials helped you get set up quickly and easily.
We strive to exceed expectations, and your recommendation truly makes our day! We appreciate you choosing Number People.
If you ever need anything, please don't hesitate to reach out.
- Number People Customer Care
Simple process to port landline number…
Simple process to port landline number....all went smoothly and quickly....great online portal and minimal cost to maintain long standing telephone number...low cost to have additional extension on my mobile allowing me to answer calls wherever I have a data signal....no complaints at all
April 8, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi Jon,
We're thrilled you found porting your landline number straightforward and swift.
Thanks for mentioning our online portal – it's fantastic to know it's making things effortless for you. Plus, the low cost of keeping your number and adding an extension is exactly what we offer – value without sacrificing quality!
We appreciate the 5-star review and are glad you're happy with the service. If you ever need any assistance, our team is always here to help.
Best regards,
- Number People Customer Care
Reply from Numberpeople.co.uk
Hi Debra,
Thanks for the 4-star review! We're happy to hear you find Number People easy to use.
Since you mentioned not fully understanding top-ups, here's a quick explanation:
Pre-Paid Service: Your Number People plan is pre-paid, meaning you add funds in advance to cover call charges and service renewals.
Top-Up Benefits: This lets you control your spending and avoid unexpected bills.
We have a handy FAQ section on our website that explains top-ups in more detail, or you can always reach out to our friendly support team who are happy to answer any questions you have.
- Number People Customer Care
Porting old number
We abandoned our old landline as our broadband connection was awful and moved to a 5G modem.
Numbers People were able to port across our old landline number to the mobile number we use in the modem quickly and effectively. Many thanks
April 5, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that we were able to smoothly port your old landline number to us.
At Number People, we're committed to making the transition to new technology as seamless as possible. We're glad we could help!
Thanks again for choosing Number People.
Sincerely,
The Number People Team
the 0800 numbers are too expensive
the 0800 numbers are too expensive! having to top up £10 every two days, honestly so sick of it! drop your prices down
March 27, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi Alice,
I'm sorry to hear you're having a high-cost experience with our service! We understand your frustration, and we'd love to help you find a more cost-effective solution.
While the frequent top-ups indicate higher costs, it also suggests your business is generating a lot of inbound traffic, which is a great sign! We'd be happy to discuss options that keep your costs manageable without hindering your business growth
We can offer some options that might be a better fit. For example, instead of an 0800 number, you could consider forwarding calls to a VoIP user extension for just £1 per month. This could significantly reduce your top-up frequency.
We can analyse your call history to understand your call volume and suggest a more suitable plan., so please don't hesitate to reach out to our customer support team at 03333 444 211 or customerservices@numberpeople.co.uk.
We're confident we can find a solution that meets your needs and helps you get the most out of our service.
Kind regards,
- Number People Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.