I've signed up to NumberPeople for a new business because I feel that a lot of people still see having a local landline number as a indicator of a business you can trust. Their service is really... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick, comprehensive and helpful replies from support after I had a query about payments being taken when there was a change to pricing. I was impressed.
Company replied
After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situat... See more
Company replied
I noticed I gave a review for number people back in 2021 , so I have been with them for at least 4 years , the service has been good and i would like to stay with them , but for some reason every mont... See more
Company replied
Company details
Written by the company
With a choice of thousands of FREE virtual phone numbers for every UK STD code, FREE 0800 freephone, FREE 0843 and FREE 033 phone numbers, Number People are one of the best and lowest cost virtual phone number providers in the UK. Quickly get a telephone number up and running with instant online activation, NO upfront costs, NO monthly charges, NO contract, NO card details needed, FREE trial credit and LOW call forwarding rates.
Contact info
2nd Floor, 34 Severn Street, SY21 7AD, Welshpool, United Kingdom
- 03333444211
- customerservices@numberpeople.co.uk
- numberpeople.co.uk
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Switched to 5g broadband (3) and the Number people for my 'landline'
After years with a major telecom company (don't want to 'Talk' about them) and their terrible broadband service, I decided to utilise the 5g service in our area. It's been brilliant with download speeds far in excess of the fibre package they were offering. Now inorder to keep my landline number I had look around and settled with the Number people. So far they have been superb. If I want I can have 20 mins calling for only £1 per month! I've opted for 200 mins for £5 as well don't really use the home phone that much nowadays, try to keep on the inclusive minutes from the mobile service!
But this fits the bill perfectly, going to save money every month as well.
If your router doesn't support telephoney you can get a voip adapter for around £30 and you're away. But if setting required but they have a guide on the website page to help.
So far brilliant and thanks to the staff over there.
March 1, 2024
Unprompted review
Reply from Numberpeople.co.uk
Dear Steven,
We're thrilled to read your review and delighted to hear about your positive experience with our service! It sounds like you've found the perfect fit with us, and that truly makes our day.
Your detailed account of making the switch to 5G and choosing us for your landline needs is incredibly valuable, not just to us but to others considering a similar move. It's great to know that our 200 minutes for £5 plan suits your needs perfectly, offering the right balance between affordability and functionality.
We're also pleased to hear that our VoIP adapter solution and the guidance provided on our website were helpful in setting up your service smoothly. Ensuring our customers have access to clear, straightforward support is a top priority for us.
Steven, thank you for taking the time to share your experience and for your appreciation towards our staff.
Should you ever need assistance or have any questions, remember we're just a call or email away.
Best regards,
- Number People Customer Care
NumberPeople were very helpful.
Came across NumberPeople Web site and created a number. That was easy, then got it working on a voip phone and on my mobile. Great so far.
Recently switched the old land line number over to voip at NumberPeople. They were fantastic, explained the process and grabbed the number as it was released.
Noe I just need to understand the complicated service management portle which really could do with more explanation for casual users!
5 star service but a star lost due to the seemingly complex Web interface!
March 14, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hello,
We're incredibly grateful for your review and the time you took to share your experience with Number People. It's wonderful to hear that creating a number and setting up your VoIP service, both on a VoIP phone and your mobile, went smoothly for you. Making the transition as easy as possible for our customers is something we strive for, so your feedback is very much appreciated.
We're also thrilled that our team could assist you effectively in porting your old landline number over to VoIP. Ensuring a seamless transition is paramount, and we're glad to have been able to guide you through the process successfully.
Regarding your experience with our service management portal, we value your input. We understand that navigating new platforms can sometimes be challenging, especially for casual users. Rest assured, we will take this feedback on board and work towards simplifying the user experience, making it more accessible to everyone.
In the meantime, should you need any immediate assistance or have questions regarding the portal, our support team is more than happy to provide you with personalised guidance and support. We aim for all aspects of our service to match the 5-star experience you've had with us so far.
Thank you once again for choosing NumberPeople and for your constructive feedback. We're looking forward to continuing to provide you with excellent service and improving our platform based on your valuable insights.
Best regards,
- Number People Customer Care
1 year on and still impressed
I have been using the service for nearly a year now and I could not be any more impressed. I have a number that is memorable and recognisable and a service that allows me to handle the influx of calls I receive day in and day out. I would highly recommend it to anyone.
March 11, 2024
Unprompted review
Reply from Numberpeople.co.uk
Dear Kyron,
Knowing that you've been with us for nearly a year and continue to be impressed with our service is the highest compliment we could receive. It's our mission to provide memorable numbers and efficient call management solutions that truly make a difference in our customers' daily operations, and we're thrilled to see this reflected in your experience.
If there's ever anything more we can do to enhance your experience or assist you further, please don't hesitate to reach out.
Thank you, Kyron, for choosing us and for taking the time to share your journey with Number People. Here's to many more years of service and success together!
Kind regards,
- Number People Customer Care
Competitively priced and easy to use
Competitively priced and easy to use. Number porting was quickly and efficiently handled and support has been on hand and quick to respond when required.
February 8, 2024
Unprompted review
Reply from Numberpeople.co.uk
We're thrilled to hear that you find our services competitively priced, and easy to use, and appreciate our efficient porting process. Knowing that our support team has been quick and responsive to your needs means a lot to us.
We're constantly striving to provide the best possible experience for our customers, and your feedback helps us stay on track. We truly appreciate you taking the time to share your thoughts!
- Number People Customer Care
Outstanding service and support!
Nicola went over and above the call of duty to get my separate lines configured how I wanted.
As a small business, this level of support is so important to have for something as important as your phone lines.
Thank you.
January 30, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi Tim,
We're thrilled to hear about your fantastic experience with Nicola!
Thank you so much for highlighting her dedication to getting your separate phone lines configured perfectly.
We understand how crucial reliable phone lines are for small businesses, and Nicola truly went the extra mile to ensure your needs were met.
It means a lot to know that her support made such a positive impact. We'll be sure to pass on your kind words!
If there's ever anything else we can do to help, please don't hesitate to ask.
Best regards,
- The Number People Team
Good company but I don't like how they…
Good company but I don't like how they take the credit on your account even if it's not been used. I wanted to add a voice message so I added credit and before I go to add they they took over £20 of credit. This is the only down point with them.
January 1, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi Greg,
Thanks for taking the time to leave a review!
We understand your concern about credit potentially expiring before being used. Here's how our system works to prevent that:
Credit Expiry: Your top-up credit does have an expiry date. However, as long as you make another top-up before the current credit expires, your remaining balance will automatically roll over for another 90 days.
Expiry Reminders: We also send email notifications in advance to warn you about credit nearing expiry. This way, you have ample time to top up and keep your balance intact.
We never want our customers to lose credit, so if you ever have an issue with credit expiring, just contact our team and they'll be happy to reinstate any lost credit after a new top-up has been made.
- Number People Customer Care
Really impressed with VOIP service
Really impressed - we recently switched to full fibre with CityFibre so were losing our landline. Applied to port over to Number People the day after our broadband was switched, and we had our old landline number back in use in less than a week. Our new router has a phone port on it, so we are able to configure VOIP on the router, plug our old phone in and it just worked. People rarely call the landline so we didn't want to spend a lot of money £1 a month is great. Highly recommended.
January 16, 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi John,
Wow, thanks for such a fantastic review! We're thrilled to hear that porting your landline number to Number People was a breeze.
We're also glad to provide a service that's both affordable and efficient. Offering great value at £1 a month is something we're proud of.
Thanks for recommending us and for sharing your positive experience. If you ever need any assistance or have any questions, just give us a shout.
- The Number People Team
Efficient service
The service is efficient and does what I want it to do. I never miss a call. Thank you for such an excellent service.
December 4, 2023
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thank you for your positive feedback! We're delighted to hear that our service is hitting the mark for you, ensuring you never miss a call. It's our goal to provide efficient and reliable service, so your recognition means a lot to us.
If there's anything else you need or if you have any suggestions, feel free to reach out. We're always here to help and improve.
Thanks again for choosing us and for taking the time to share your experience.
- Number People Customer Care
Really great customer service!
Really great customer service!
I signed up recently and had some issues setting everything up. Opened up the chat window, got connected to an adviser quickly. Her name is Nicola. She was just fantastic and so helpful. I had a lot of questions but she was so patient and knowledgeable.
We just need something to receive calls and take voice mails. This platform fufills all our needs at a very competitive rate.
December 5, 2023
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Big thanks for your brilliant 5-star review! We are pleased to hear Nicola made things easy for you. Her patience and knowledge are top-notch, and it's great that you found her help so valuable.
It's also fantastic to know our platform meets all your call and voicemail needs at a good price. Your positive feedback means a lot to us.
If you've got any more questions or need a hand with anything, just let us know. We're always here to help.
- Number People Customer Care
A "Rolls-Royce" Application with unrivalled User Support
The Number People application has impressive functionality, catering for simple domestic use to complicated business setup. The beauty is that irrespective of how or when your requirements change, the details of your telephones and the way your calls are processed can be easily and readily changed to suit. The user interface is very slick and professional, and on smart devices gives the appearance of an App, despite being web-based. The application's look and feel is most definitely "Rolls-Royce". And who would not want to buy one, when it costs no more than a Mini?
"Rolls-Royce" is also the standard of the incredible support provided. It is both quick and effective, and thanks especially has to be given to the customer-facing team of Brad and Nicola. They recognised that I was raw to everything telephony, but nurtured me along accordingly. And in addition to help with the application, Brad adjusted my router settings, taking into account my broadband provider and my VoIP telephone base and handsets.
The application itself is based around 'services' that you want to perform according to the 'flow' of the call through the system. These services are well explained, with further online help available, and call flows are essentially a collection of these services. What would help novices' understanding is seeing how and when services relate to each other when defining flows. In practice there might only be a few different flows which would form the basis of the majority of customers' call flow requirements. These example flows would be of great help by providing customers not only with a start on which to base their own flows, but importantly with a better understanding of the system. That aside, the compensating support given was second to none. Thank you.
December 4, 2023
Unprompted review
Reply from Numberpeople.co.uk
Dear David,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Number People has met your diverse needs, from personal to business telephony requirements. Knowing that our user interface and the application's "Rolls-Royce" quality have impressed you is especially rewarding.
We're also grateful for your acknowledgement of our support team. Brad and Nicola will be delighted to hear that their efforts in guiding you through telephony basics and beyond have been so appreciated.
Your suggestion regarding the illustration of service relationships in call flows is invaluable. We are always looking for ways to enhance our user experience, especially for newcomers, and your feedback provides a clear direction for improvement.
Once again, thank you for choosing Number People and for taking the time to share your experience. We look forward to continuing to serve your telephony needs with the highest quality and support.
Best regards,
The Number People Team
Nicola did a fantastic job and deserves…
Nicola did a fantastic job and deserves a pay rise
November 30, 2023
Unprompted review
Reply from Numberpeople.co.uk
Hi Adeel,
Thank you for your kind words and appreciation for Nicola's exceptional work! We're thrilled to hear about your positive experience with our team member. Recognition like this means a lot to us 😊
- Number People Customer Care
Not as advertised
First thing to note, you can't get this service for £1 a month as advertised because your credit expires after 90 days when you have to top-up and you can only put a minimum of £10 on at a time... So by the end of the year, you have put (365/90x£10) £40 in and spent (12*£1) £12, leaving a balance of £28 which you have to top up another £10 to rollover. Mad! There is an auto-topup feature which tops up your balance when minimum thresholds are hit, the minimum being £1, but you will only achieve that in the first 90 days of using the service because after that you have to put £5 on which will only come down to £2 in the following 90 days so you wont get the auto top-up feature again and you'll lose £2 (unless you top up again and lose more). So if you're pricing this service, its really £40 a year which compares to the likes of Skype and definitely others which are cheaper. Also to note is the app intermittently worked. The blame was put down to my wifi network which was stable with everything else I was connected to. Speaking to support, I was told several times about "this is stated in the terms and conditions which you have to agree to when signing up", yes, its that sort of company - the unhelpful kind!
November 10, 2023
Unprompted review
Reply from Numberpeople.co.uk
Dear Christian,
Thank you for sharing your experience and providing valuable feedback.
We understand your concerns regarding our credit expiration, and we'd like to provide some clarity on these matters.
Credit on your account will expire after 90 days from the date of purchase unless you add more credit in the meantime.
However, it's essential to note that any leftover credit can be used for various purposes. You have the flexibility to use your remaining balance for making outbound calls or adding extra services, such as custom announcements, voicemail-to-email, and more. This way, you can get the most out of your credit and tailor your experience to your specific needs.
Regarding the intermittent app issues, we're sorry to hear about your connectivity troubles. We have recently launched a new softphone which is engineered to overcome some common frustrating issues found in other VoIP apps, such as the app not ringing for inbound calls when your phone is locked.
Using our Cloud Softphone app, your phone will still ring even when the app is asleep in the background, so you should never miss a call again.
With the latest technology under the hood, our Cloud Softphone app ensures you'll receive calls reliably, even if the app is inactive, making it a more stable and user-friendly option.
Your insights are invaluable to us, and we are committed to enhancing our service based on your feedback. If you have any further questions or concerns, please feel free to reach out to our support team.
Kind regards,
Number People Customer Care
I have recently switched to the Number…
I have recently switched to the Number people and had issues setting up my handset , got on the chat and they answered me straight away with concise and clear instructions couldn't ask for more
October 10, 2023
Unprompted review
Reply from Numberpeople.co.uk
Hi Darren,
Thanks for sharing your experience with us! We're thrilled that our team could help you out quickly and with clear instructions. 😄 We're here for you whenever you need assistance, so feel free to reach out anytime.
- Number People Customer Care
Really impressed
Really impressed - we recently switched to full fibre with Plusnet so were losing our landline. Applied to port over to Number People the day after our broadband was switched, and we had our old landline number back in use in a matter of days. The number is forwarded to our mobile number, with a little message giving advance warning that it is a forward, which is great. People rarely call the landline so we didn't want to spend a lot of money - the free number plus pay as you go incoming works for us.
October 9, 2023
Unprompted review
Reply from Numberpeople.co.uk
Dear Jane,
Thank you so much for taking the time to leave a review on Trustpilot! Your feedback is truly appreciated and valuable to us. We're thrilled to hear about your positive experience, and it motivates us to continue providing excellent service.
- Number People Customer Care
Brad Was very informative and support…
Brad Was very informative and support given by him is far better than anyone i had dealt with in the past, great job guys and keep up the good work.
September 28, 2023
Unprompted review
Reply from Numberpeople.co.uk
Thanks for the fantastic 5-star review!
- Number People Customer Care
great supportive staff
great supportive staff,
stayed with me the whole time and helped me setup voip user on PC which was very first for me. Thank to Kyle
September 13, 2023
Unprompted review
Reply from Numberpeople.co.uk
Hi Mo,
Thank you so much for taking the time to share this 5-star review.
- Number People Customer Care
Bad Service
They block my account and not open for 10 days , and after 10 days they tell that I'm using account for fraud . they take the money with account suspended
August 24, 2023
Unprompted review
Reply from Numberpeople.co.uk
Dear Fabio,
As a responsible number provider, we do our utmost to ensure that our numbers are being used efficiently and effectively, therefore we complete due diligence checks on accounts upon sign up.
If we have any suspicion that numbers on accounts are being used fraudulently then our fraud team and fraud prevention systems may suspend accounts accordingly.
We can not comment on individual cases on an open forum such as TrustPilot, but if you can contact us directly then our team may be able to review your case again.
Kind regards,
- Number People Customer Care
Do not use!
Do not use!! This company closed my account and gave away my number to another customer with NO WARNING! I received no communication from them regarding this - no heads up, no solution offered. I am now having to replace hundreds of pounds in packaging because of them. Would never trust again.
July 1, 2023
Unprompted review
Reply from Numberpeople.co.uk
Hello.
I am sorry to hear this, if a number has dropped off your account due to non usage then you would have received plenty of emails to indicate that you needed to take action to prevent loosing a number.
Firstly, you will need to test the service using the free test credit within the first 30 days by making a test call to your new virtual phone number, and making sure that the call connects.
If you do not make a test call to the phone number within this initial 30 day period then the number will be automatically removed from your account.
If you haven’t topped up your account after 30 days of your trial period ending then we will also presume you no longer need the account and it will be cancelled.
Additionally, our usage policy means that if your telephone number is not topped up within a 150 day period, then we will deem the account inactive and will be cancelled.
If you can get in contact with us directly we can see if there is anything we can do to reinstate the number back to your account.
Thanks
-Number People Customer Care
Recently moved to Numberpeople
Recently moved to Numberpeople - Great efficient service so far. Porting was easy and I need to add some tech info to my ATA - and chatting to Brad was great - he was very helpful and polite. Highly recommended !
August 2, 2023
Unprompted review
Reply from Numberpeople.co.uk
Thanks for the 5-Star review, Raj!
- Number People Customer Care
Excellent all round - Highly reccomended.
Easy to use online portal, excellent customer service while being the cheapest provider I have found for VOIP number to use for my startup business. I like that as my business grows the upgrade options are reasonable and remain affordable. I would highly recommend Number People.
July 9, 2023
Unprompted review
Reply from Numberpeople.co.uk
Russell,
Thank you so much for taking the time to leave us this review, we are thrilled that you were able to find your perfect number for your startup business.
- Number People Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.