Numerisfootwear Reviews 2,476

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,276 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing the shoes as high-quality, comfortable, and stylish. Many appreciate the excellent quality of the materials and design, with some noting that the footwear looks and feels premium. However, some people were dissatisfied with the order and delivery process, mentioning issues like missing parcels, delayed shipments, or incorrect items being sent. Some reviewers also experienced poor customer service, citing slow responses, unhelpful automated replies, and unresolved issues regarding exchanges or missing orders.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the high quality, comfort, and stylish... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high-quality... See more

Order

Consumers find order experiences to be ambiguous. Many customers express satisfaction, praising quick... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent, phenomenal,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoe real size is too big. I've gotten a 9 Uk size shoe and its absolutly massive compared to other shoes with the same size

Company replied

Rated 5 out of 5 stars

“I recently bought a pair of shoes from this company and I’m very satisfied. The shoes are comfortable, stylish, and made from high-quality materials. They fit perfectly and are great for everyday use... See more

Company replied

Rated 5 out of 5 stars

I live in Germany and it was the first time I ordered from uk and it was just so easy with the Numeris Team and we don’t need to talk about the shoes just fire 🔥

Company replied

Rated 5 out of 5 stars

I was unsure about purchasing some trainers for my son as I was unfamiliar with the brand. I then had some issues however customer services were fantastic with their response and solved my issue quick... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I like this shoes a lot!!

I like this shoes a lot!!! I’ll love to wear them to my graduation

April 30, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Thanks for choosing us 🖤

Team Numeris

Rated 5 out of 5 stars

The shoes are of excellent quality

The shoes are of excellent quality. The customer service is exceptionally friendly and fast.

April 30, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Appreciate you taking the time to shout out the customer service team 🙌

Team Numeris

Rated 5 out of 5 stars

Top quality and excellent customer…

Top quality and excellent customer service. The order was processed quickly and without any problems. The Numeris brand is a bull's eye; I recommend it 100%!

April 30, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Love hearing this🖤 our CS team will appreciate it.

Team Numeris

Rated 5 out of 5 stars

They have an amazing variety of…

They have an amazing variety of sneakers, from classic styles to the latest and most exclusive models. The quality is top-notch, and you can tell they work with great brands. Ordering online was super easy, and everything arrived quickly and in perfect condition. I’ll definitely be ordering from them again.”

April 30, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Glad they didn’t disappoint! 🖤

Team Numeris

Rated 1 out of 5 stars

Not luxorious at all

I am extremely frustrated and disappointed with my experience with Numeris — and I would not recommend this company to anyone.

I ordered a pair of shoes during a sale, but what I received was completely unacceptable. The box arrived damaged and dirty, with missing items — no dust bag and no extra laces. The shoes themselves clearly showed signs of prior use: visible creasing on the leather heel and black plastic defects. This was sold as a new product, yet it was obviously not in new condition.

I reported all of these issues on the very day of delivery, with clear photographic evidence. A few days later, customer service asked for additional photos, which I provided immediately. Despite this, they only acknowledged the damaged box and offered either a 5% refund or a 15% discount on a future purchase.

This “compensation” is frankly absurd. The 5% refund doesn’t even come close to covering shipping costs, and the 15% discount is meaningless — I already purchased the shoes with a 20% member discount, so what they are offering as a gesture is actually worse than a standard benefit I already had. Presenting this as compensation is simply ridiculous.

What makes this even worse is the brand positioning. Numeris presents itself as a luxury company, collaborates with professional footballers, and builds an image of premium quality — yet when it comes to treating an average customer, the experience is shockingly dismissive and borderline humiliating.

Ever since they refuse to answer.

Even more concerning is that they refused to properly honor the 14-day EU withdrawal right, despite operating fully within the EU (manufactured in Portugal and shipped from the Netherlands). This raises serious concerns about their compliance with basic consumer protection laws.

Overall, this has been an infuriating experience. Poor quality control, incomplete orders, and dismissive, inadequate customer service. I strongly advise others to avoid Numeris.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

The sneakers are really nice

The sneakers are really nice, the quality is good, and the shipping was fast. 10 out of 10

April 20, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Love a speedy delivery moment 🙌

Team Numeris

Rated 2 out of 5 stars

Miss place delivery

I’ve bought a pair os shoes and someone told me that there was a miss place and my shoes never got to DHL, after that someone told me that there was something wrong with my order and that I needed to choose another pair and they would send me as fast as possible, it’s been 2 days, I have already choose the shoes and then they told me that someone would send me the tracking details and to this day I haven’t received nothing and I can’t tell if they have send me the shoes or not.
Still trying to get an answer to my multiple emails and nothing yet.
Hope this will get sorted.

April 27, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

We’re sorry to hear about the frustration caused during your order process.

Our customer service team has already apologised for the delay and explained the issue with the stock at the time, which required a replacement selection before dispatch could be completed. Once this was resolved, your order was shipped.

We can confirm the order has since been delivered.

We appreciate your patience and apologise again for any inconvenience caused

Team Numeris

Rated 5 out of 5 stars

So far my experience with the customer…

So far my experience with the customer service has been very great. Specifically when I exchanged an item I bought because the size was big for me. I must say the process and communication was smooth and a quality one. Keep it up

April 28, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

So glad it was a smooth experience — especially with support 🖤

Team Numeris

Rated 5 out of 5 stars

fast delivery

i ordered the shoes on Sunday, and they arrived to me in about 4 days from netherlands to italy. The shoes are beautiful and the materials are good, they take more time to get broken. I really love this brand, its the second time that i buy from there, and it wont be the last.

April 23, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Thanks for choosing us 🖤

Team Numeris

Rated 5 out of 5 stars

Be different, be unique, be Numeris

I just love my Numeris sneakers. Top quality materials and production, powerful look and you won't see them on every other guy on the street. Keep it up!

April 29, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Glad they didn’t disappoint! 🖤

Team Numeris

Rated 5 out of 5 stars

I had a great experience with this… Great experience and excellent service

I had a great experience with this company. The quality of the product exceeded my expectations, and everything arrived exactly as described. The ordering process was smooth and straightforward, and the delivery was fast and reliable. I especially appreciated the attention to detail and the excellent customer service. Overall, I’m very satisfied and would definitely recommend this company to others.

April 29, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Thank you for your wonderful feedback! We’re delighted to hear you had a great experience and that you were happy with both the product quality and our service. We really appreciate your recommendation! 👏

Team numeris

Rated 1 out of 5 stars

Refusal to refund import fees which was not disclosed at purchase

This was my third order with you guys, but apparently, someone messed up. My package was withheld because of import fees, which I paid for, but you guys refused to refund me. You should have added a disclaimer on your website if the new rule was that customers had to pay for the import fees.

April 17, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

We’re sorry to hear you were disappointed with your recent experience, especially as a returning customer.

As outlined at checkout, import taxes and duties are not included in the order total and are the responsibility of the customer. These charges are determined by your local customs authority and are paid directly to them, not to us. As such, we don’t receive these funds and are therefore unable to refund them.

We appreciate this can be frustrating, and we’re sorry for any inconvenience caused. Thank you for your understanding and for your continued custom.

Team Numeris

Rated 4 out of 5 stars

It was helpfull

It was helpfull

April 28, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Thank you for your feedback! We’re glad to hear it was helpful.

Team Numeris

Rated 5 out of 5 stars

I love this brand so much and the most…

I love this brand so much and the most great thing is that they are always imagination for future shoes ❤️❤️

January 24, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Thank you so much for your amazing support and kind words! We’re really happy to hear you love the brand

Team Numeris

Rated 5 out of 5 stars

Favourite shoe brand at the moment

Favourite shoe brand at the moment. Quick delivery. Best quality

April 23, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Thank you so much for your support! We’re really glad to hear you’re happy with the quality and quick delivery. It means a lot to be your favourite shoe brand right now!

Team Numeris

Rated 4 out of 5 stars

the shoes are perfect but lace it its hard

the shoes are perfect but lace it its literally imposible.

April 28, 2026
Unprompted review
Numerisfootwear logo

Reply from Numerisfootwear

Thank you for your feedback — we’re really glad to hear you’re happy with the shoes.

We’re sorry to hear you’ve had difficulty with the lacing. They can feel a little tight at first due to the structured fit, but they should become easier to lace with a bit of adjustment. We’d recommend loosening the laces slightly and re-lacing from the bottom up to help with comfort and ease 🖤

Team Numeris

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look