National Union of Professional Foster Carers Reviews 83

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and empathetic approach, often highlighting their willingness to go the extra mile. Many people felt fully supported and guided through challenging situations, appreciating the sound advice and quick responses provided by the team. The service is frequently described as outstanding, with consumers noting the invaluable support and expert guidance received. Reviewers particularly value the union's commitment to advocating for their rights and ensuring they feel secure in their roles. Some people also felt that the company's representatives were always available, even outside of standard hours, providing constant reassurance and expert knowledge.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff's supportive,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the empathy, professionalism, and quick... See more

Service

People report positive experiences with service. Customers consistently praise the exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to union about 3pm today, regarding issue previous evening, no support off La or agency! Robin replied and has taken full control of the situation and stood up to bullying tactics! Has also che... See more

Company replied

Rated 5 out of 5 stars

I can honestly say without the support of the NUPFC we would be totally broken people. Our experience of fostering over the past nearly 7 years has been brutal! We've been treated appallingly,so much... See more

Company replied

Rated 5 out of 5 stars

Join today! You get a 5***** support package. NUPFC offers exactly what foster carers need but many carers wait until something has happened and wish they had joined. Fostering can be a challenging ex... See more

Company replied

Rated 5 out of 5 stars

NUPFC has been the only independent support and guidance we have received to get us through challenging times . Sandra Scoular replies to our every email , phone call, question at any time of the d... See more

Company replied


Company details

  1. Labor Union
  2. Non-Profit Organization

Written by the company

The National Union of Professional Foster Carers (NUPFC) provide valuable assistance and services to its members, including representation during allegations process, representation during standard of care proceedings, as well as helping to find solutions to problems that may occur between you and your foster agency or local authority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

83 reviews

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1-star

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Rated 5 out of 5 stars

Quite simply amazing

Quite simply amazing

I have to say Chris and his team are quite simply amazing and although we haven’t won yet the surport the union have given from day 1 has been unreal, always at the end of the phone and attending meetings, literally on call any time day and night . They are also supporting us with a new application! Have supported us both emotionally and professionally in the worst six months of our lives! Can’t yank them enough!

April 15, 2025
Unprompted review
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Reply from National Union of Professional Foster Carers

Thank you for your great review.

Rated 5 out of 5 stars

We have recently received support from…

We have recently received support from the NUPFC which has been managed by Chris. We are very grateful for the support and insight.
This assistance has provided confidence to challenge unfairness. We are currently are being supported and are following the guidance provided by Chris and the NUPFC.

April 10, 2025
Unprompted review
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Reply from National Union of Professional Foster Carers

Thank you for the great review

Rated 5 out of 5 stars

Exceptional Support from NUPFC- Thank you, Chris!

I would like to express our sincere gratitude to the fostering union, especially to Chris, for the outstanding support we have recently received. From the moment we made contact, Chris has been incredibly informative and reassuring.

Chris’s wealth of experience and knowledge has given us a sense of confidence and relief, making us feel that we are not alone on this journey. Even though we’re still early in the process, Chris’s guidance has already made a significant difference in how we approach our role as foster carers.

What stands out is the genuine care and dedication Chris has shown. Their thoughtful responses and clear, practical advice have helped ease any concerns we had, and we feel truly supported every step of the way. It’s clear that the fostering union is committed to the well-being of both carers and the children we care for, and we are so grateful to have found such a reassuring and supportive resource so early on.

Thanks to Chris and the fostering union, we already feel much more confident and well-equipped in our role, and we look forward to continuing this journey with their support.

April 8, 2025
Unprompted review
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Reply from National Union of Professional Foster Carers

Thank you for your feedback

Rated 5 out of 5 stars

Helping Foster Carers properly and quickly.

They are very helpful and very understanding. Thank you
I feel very confident to contact National Union of Professional Foster Carers.
⭐️⭐️⭐️⭐️⭐️

December 1, 2024
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Reply from National Union of Professional Foster Carers

Thank you for your great review

Rated 5 out of 5 stars

Join the NUFC for your own welfare

Robin is amazing
He has given us our confidence back
To continue to foster and changed the life of family in such a positive way.
We would implore all carers to join the NUFC for their own well being 🫶

February 27, 2025
Unprompted review
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Reply from National Union of Professional Foster Carers

Thank you for your great review

Rated 5 out of 5 stars

WOW - Great Timely Advice

WOW! Contacted NUPFC on a Sunday and got a call back within the hour. I wasn't expecting a response until Monday at the earliest. Lots of reassuring professional advice from Robin to help alleviate that feeling of being out of control. Highly recommend all foster carers join the union.

February 23, 2025
Unprompted review
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Reply from National Union of Professional Foster Carers

Thank you for the great feedback

Rated 1 out of 5 stars

Disappointed / Let down



I am very disappointed and feel let down, You took a sum of £1000

I emailed you to request a full refund for inadequate support provided, I was not responded to.

I was in a very vulnerable situation, yet you failed to support me, however you appeared to be favoring my employer who I had a grievance with.

I was lied to, manipulated and request for refund of £1000 was ignored.

November 3, 2024
National Union of Professional Foster Carers logo

Reply from National Union of Professional Foster Carers

Dear Rafiya

We have a duty to protect members subscriptions who have been members for the required period prior to needing the Union’s assistance. 

However we will not refuse to assist those who need help immediately upon joining the Union but this can only be achieved by charging a fee. 

To assist Union members in cases can mean an average cost to the Union often in excess of £3000 per case. 

In your case the outcome was very successful and we are disappointed that you feel your fee should be refunded, which under our rules we are unable to do. 

Nevertheless despite the fact that you feel you are entitled to a refund I would like to thank you for your review as it enables us to highlight and explain the current position.

We encourage all Foster Carers to join the Union before they require our support to ensure they receive this without additional charges. 

Rated 5 out of 5 stars

Join NUPFC now - support, validation and advice.

Can't tell you how worthwhile joining NUPFC is.
We hadn't been members for quite the full two months when we got some news that rocked us.
NUPFC were so prompt in replying to our call and Chris was incredibly helpful. He took all the necessary info, and although we weren't sure if there was much that NUPFC could do for us with our circumstances, Chris went away, spoke to relevant people and got back with information and advice from which I was able to make a plan for our next steps.
I felt heard and validated in our concerns and know that should we have any further issues or queries at all I wouldn't hesitate to call them again.

January 9, 2025
Unprompted review
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Reply from National Union of Professional Foster Carers

Thank you for your feedback

Rated 5 out of 5 stars

Always there

Always there, always get an answer. It's what you need as a Foster Carer

October 3, 2024
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Reply from National Union of Professional Foster Carers

Thank you for the great review!

Rated 5 out of 5 stars

The only independent support foster carer's need

Every foster carer should join this Union, it is the only independent government approved Union for foster carer’s.
Without the support and help from them and
Fosterwiki, from going through an allegation and being treated horrendously by our Brocken system I would not have continued to support the most vulnerable children in our society.

October 6, 2023
Unprompted review
National Union of Professional Foster Carers logo

Reply from National Union of Professional Foster Carers

Thank you for your feedback

Rated 5 out of 5 stars

Knowledgeable people willing to stand up for your rights and the rights of the children in your care. Recommend a*

Knowledgeable people willing to stand up for your rights and the rights of the children A* recommend. We were decieved into thinking that foster talk were our union. They only kick in if you are arrested and under police caution. Wish I had known about them sooner.

November 20, 2024
Unprompted review
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Reply from National Union of Professional Foster Carers

Thank you for your kind review.

Rated 5 out of 5 stars

Good communication

Good communication. Helpful when giving advice and dealing with an issue.

September 1, 2024
Unprompted review
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Reply from National Union of Professional Foster Carers

Thank you for your kind review. We are glad to have helped

Rated 5 out of 5 stars

A transformative force!

The National Union of Professional Foster Carers (NUPFC) has been a transformative force for us, providing an independent voice, advice, and support untethered from local authorities and agency fostering services. This independence ensures that they can advocate effectively for our wellbeing, safeguarding, and rights without bias or external influence. Their work has been crucial in ensuring fair treatment and protection for us. As Foster Parents we take on a uniquely challenging yet deeply rewarding role. We wholeheartedly recommend the NUPFC to anyone involved in or considering fostering. Their dedication ensures that we and the children in our care receive the support and protection we all deserve.

July 2, 2024
Unprompted review
National Union of Professional Foster Carers logo

Reply from National Union of Professional Foster Carers

Thank you for your kind review. We are glad to help.

Rated 5 out of 5 stars

At last, an organisation you can put your trust into.

From a long term foster carer, these guys are superb. If you feel let down and or intimidated by your agency and or local authority, don't feel you are on your own. This union will stand by your side, and stick up for your rights. We desperately required union intervention, now we have it, don't hesitate to join. Together we are stronger.

November 20, 2024
Unprompted review
National Union of Professional Foster Carers logo

Reply from National Union of Professional Foster Carers

Thank you for your kind review. We are glad to help.

Rated 5 out of 5 stars

I joined NUPFC because they are a truly…

I joined NUPFC because they are a truly independent union that supports and represents foster carers I didn’t understand how vulnerable foster carers are especially if an allegation is made I have read some truly awful stories about how devastating and upsetting this can be The NUPFC have a legal team and have qualified foster carers who understand the difficulties we can face I have advised all foster carers that I know to join so they are protected I have not used them for any advice but they are there if I need to in the future

November 20, 2024
Unprompted review
National Union of Professional Foster Carers logo

Reply from National Union of Professional Foster Carers

Thank you for your kind review.

Rated 5 out of 5 stars

A1* support. Much better than I could have hoped for and better than I’d imagined

I had a ‘sniff’ of an allegation. The teenager had made it, the local authority I am with works with fostering network. I hadn’t joined NUPFC too much before this event. I went straight to them and explained what had been said and I have to say I felt reassured and felt safe with what was being talked to me about. My SW was surprised that I had turned down assistance from fostering network. I was so grateful at the speed at which they contacted the LA, and I’d even received a couple of ‘how are you doing calls. I have never felt so safe in someone’s hands. This is an A1* company and well worth the small monthly payment for feeling safe with someone who knows what it’s like to be a foster carer and what goes with it. You can find training, advice and all sorts. Join as soon as you can. It’s worth it 👍

November 20, 2024
Unprompted review
National Union of Professional Foster Carers logo

Reply from National Union of Professional Foster Carers

Thank you for your kind review. We are glad to help.

Rated 5 out of 5 stars

We needed NUPFC and now we have them!

We needed NUPFC so badly and now we have them! Huge thank you to them for helping me with a problem and for making me feel more supported and valued. One of the biggest problems of fostering can often be a feeling of isolation. We are stronger and better with them beside us.

November 20, 2024
Unprompted review
National Union of Professional Foster Carers logo

Reply from National Union of Professional Foster Carers

Thank you for your kind review. We are glad to help.

Rated 5 out of 5 stars

Foster carers experience

As foster carers we reached out to NUPFC when we were having difficulties around our foster children with the local authority deciding to move the children to another placement, the nupfc gave us lots of advice and took action to reverse the local authorities decision,
As a result the children were allowed to stay with us until 18yrs old,
As they had been in placement with me and my husband for 12yrs, it was a relief for us and the children who are now teenagers.
We are so grateful for the NUFC s intervention.

October 18, 2023
Unprompted review
National Union of Professional Foster Carers logo

Reply from National Union of Professional Foster Carers

Thank you for your review

Rated 5 out of 5 stars

A recent discovery

Only recently discovered their existence and joined them. Process was nice and easy and had chance to discuss their current work and ambitions for the future of the service with a rep. Found the rep very well informed and knowledgeable and that added to sense of a professional environment.
For the peace of mind its a bargain in terms of subs.

October 17, 2024
Unprompted review
National Union of Professional Foster Carers logo

Reply from National Union of Professional Foster Carers

Thank you for your review

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