I have experienced the same thing as many other people who have used the Nuroclean website. Such as I ordered two tubes of Mould Gel my order changed to six tubes. They said I couldn't cancel my order... See more
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Review summary
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The order process started easy but then they bombard you with additional items. Admittedly I did choose 2 extra items however at what I thought was the checkout I noticed an item for secure delivery t... See more
Company replied
Ordering system was not very clear as home many items ordered / price. Once product was received it didn’t clear damp stains on the tiling grout
Company replied
I very much dislike all the ads for other products from the company, after ordering a product. If I wanted those products, I would have looked them up and bought them.
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2.6
Poor
387 reviews
Replied to 65% of negative reviews
Typically replies within 1 week
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Mold cleaner
It should be great, yet since I haven't received the product, I will have to comment later on the results.
March 14, 2026
Unprompted review
Terrible product and fraudulent advertising. Do not waste your money.
Terrible product and fraudulent website, The website tricks you into buying more than you wish ( I ended up up getting charges $180 when I thought I was paying about $40). More importantly the product is complete rubbish. It is an expensive scam. The product does not clean toilets at all. It foams up a bit (nothing in any way resembliing the fraudulent video) but cleans nothing. A SCAM!
March 2, 2026
Unprompted review
Reply from Nuroclean
Hello Murray,
Thank you for your feedback.
After reviewing your message, it appears that the item described is not a product associated with NuroClean.
That said, we are available via support@nuroclean.com in case you have any questions or need support with your NuroClean order.
Best regards,
Anna from NuroClean
Great ordering exists.
March 14, 2026
Unprompted review
Reply from Nuroclean
Hello Lyn,
Thank you for bringing this to our attention.
We want to learn more what happened with your NuroClean. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Anna from NuroClean
The representatives were very helpful…
The representatives were very helpful but the product-toilet cleaning foam just didn’t work. I followed the instructions exactly and the toilet was the same as before using the product. That is why I am requesting a refund.
March 8, 2026
Unprompted review
Asked for refund as I ordered too many…
Asked for refund as I ordered too many by mistake
March 12, 2026
Unprompted review
Reply from Nuroclean
Hello Doreen,
Thank you for reaching out.
We understand that you may have ordered more items than needed. As the shipment is still in transit, we’re unable to intervene.
As soon as the order has been delivered, please contact our support team at support@nuroclean.com, and we’ll be happy to guide you through our return process.
Best wishes,
Anna from NuroClean
Ordering system was not very clear as…
Ordering system was not very clear as home many items ordered / price.
Once product was received it didn’t clear damp stains on the tiling grout
March 10, 2026
Unprompted review
Reply from Nuroclean
Hello Umesh,
Thank you for bringing this to our attention.
For transparency, we want to assure you that our system does not charge customers automatically. The total amount charged is based solely on the quantity of products selected and confirmed by the customer during checkout, including any add-ons.
Your concerns regarding product quality are important to us. Now, to make sure that everything goes smoothly, your case has been escalated, and an agent will be in touch shortly.
Please keep an eye on your inbox for our follow-up.
Kind regards,
Anna from NuroClean
Response to my inquiry was prompt but…
Response to my inquiry was prompt but did not resolve the issue of being able to cancel the order within minutes of placing it. Additional offers continued to arise, not what I wanted. I did NOT complete the order but it was still processed, including an extended warranty which I did not, and never do, authorize. I appreciated the final assurance that as soon as the package arrived, the return would be facilitated. Now a survey is required before I can arrange that.
March 1, 2026
Unprompted review
Website wrongly registered my search…
Website wrongly registered my search for different packs of mold remover and took payment for 14 tubes instead of just two.
Since 4 Feb only one refund has been given . I am still waiting for two packs undelivered.
Contacts with customer service via email have been useless.
February 4, 2026
Unprompted review
Reply from Nuroclean
Hello Josh,
Thank you for your feedback.
For clarity, any add-ons must be actively selected and confirmed before the order is finalized. Our system does not add additional units of the product or anything to the order without customer's authorization.
To ensure your case is handled as soon as possible, we’ve assigned a dedicated agent to review your case further.
Please keep an eye on your inbox for further communication.
Kind regards,
Anna from NuroClean
Website difficult to use so…
Website difficult to use so accidentally ordered more than I wanted. Rang customer service within the hour but not allowed to cancel. Products eventually arrived. Tried to return unwanted part of order but their email response sent a link for an unsafe site. Have been offered 25% off order if I keep it all. Would have to pay postage to return it. Waiting to see what happens.
March 11, 2026
Unprompted review
Reply from Nuroclean
Hello there,
Thank you for reaching out and sharing your experience.
Our goal is to ensure that customers feel fully informed and confident throughout their shopping experience, and we are always working to make the process as clear and enjoyable as possible.
With that in mind, we’d like the opportunity to review your order and return request to explore how we can assist at this stage. Since we couldn’t locate your order based on this review alone, we’ve sent you a separate request for additional details.
Please check your inbox for our message when you get a chance.
Looking forward to staying in touch,
Anna from NuroClean
Looks like they have an array of…
Looks like they have an array of cleaning products. Just 1st time ordering. Will see how well they work
March 10, 2026
Unprompted review
Mold is a scary thing
Mold is a scary thing. Thanks for helping me navigate and get a great price
March 10, 2026
Unprompted review
Ordering is easy! Website pages easy to understand and to…
Website pages are easy to navigate and make it easy to order!
March 9, 2026
Unprompted review
GREAT FOR HEALTH
IT ELIMATE GERMS AND KEEP YOU FROM GETTING SICK BECAUSE YOU ARE BREATHING AIR THAT IS NOT CLEAN, WHICH AFFECT YOUR HEALTH.
March 10, 2026
Unprompted review
An involuntary billing on your behalf…
An involuntary billing on your behalf to my VISA for TWO orders instead of one PLUS an unexpected conversion from Canadian to American funds resulted in significant stress for me during the past two weeks.
What was nevertheless reassuring throughout this process, was that you always responded to my Emails.
February 23, 2026
Unprompted review
Very helpful on the telephone when I…
Very helpful on the telephone when I spoke to you
March 10, 2026
Unprompted review
This was the worst online shopping experience I’ve had
This was the worst online shopping experience I’ve had. The price advertised is not the price they end up charging. I believed my order total was $35 AUD, but I was charged $140 AUD instead.
Please be careful if you are considering buying from this company. In my experience, the pricing was misleading and not transparent.
March 10, 2026
Unprompted review
Reply from Nuroclean
Hello Carolina,
Thank you for sharing your feedback. The experience you described is not what we aim to provide our customers.
For clarity, the total amount charged is based on the quantity of products selected during checkout. Any optional add-ons must be actively chosen and confirmed before finalizing the order but they can always be skipped if not needed.
We would like to review your case in more detail and assist you further. Since we couldn’t locate your NuroClean order from this review alone, we’ve sent a separate request to your email asking for additional information.
Please check your inbox at your earliest convenience so we can ensure everything is resolved promptly.
Looking forward to hearing from you,
Anna from NuroClean
I tried the gel on three separate…
I tried the gel on three separate applications following all directions and I have found no improvement in the black mould that is present on my shower tile and grout.
March 6, 2026
Unprompted review
Reply from Nuroclean
Hello Ian,
Thank you for sharing your feedback regarding your recent purchase.
Your concerns regarding product quality are very important to us. While NuroClean is designed to be effective for tackling mold, results can vary depending on the severity and type of mold, surface type, contact time, and other factors.
We see that you have already been in contact with our support team regarding this, and the situation was resolved. Should you need further support or have any additional questions, please do not hesitate to reach out again.
Best regards,
Anna from NuroClean
I dont like the constant upselling
March 8, 2026
Unprompted review
Reply from Nuroclean
Hello Beverely,
Thank you for the review.
For clarity, any add-ons during the checkout are simply suggestions intended to highlight optional products and features that some customers may find helpful. Please note that they can always be skipped.
If you have any questions about your order, don't hesitate to contact us via support@nuroclean.com.
Best wishes,
Anna from NuroClean
Easy but all the extra offers are…
Easy but all the extra offers are annoying.
March 7, 2026
Unprompted review
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