Nurturing by Nature Reviews 

50
•
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

What is going on with NbN!! - rationing the amount we can purchase, bare shelves in the shops and nothing available to purchase online. I have been using them for 11 years but for the past few weeks... See more

Company replied

Rated 5 out of 5 stars

Recieved two boxes of chicken necks, 8 in one box, 4 in the other. This an edit to order as delivery was running late. Due to a fire on one of delivery routes. Recieved both boxes leaking/thawed.... See more

Company replied

Rated 5 out of 5 stars

My dog tried their raw food today for the first time and absolutely loved it. It looks delicious too! Came frozen, carefully packaged, in recyclable box which the company can do, or reuse. Big shout o... See more

Company replied

Rated 2 out of 5 stars

Having been a loyal customer for over 11yrs I now find the lack of stock online that has been going on for absolutely months now so poor. Unfortunately it has got to a point of defrosted sachets arriv... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

When Nettie embarked on her heartfelt journey back in 2004 to improve the life quality of Fred, her cherished Boxer battling a daunting cancerous condition, little did she know that this compassionate venture would blossom into "Nurturing by Nature." Her discovery? A raw, natural diet could work wonders alongside veterinary care, not only extending Fred's life but enhancing the well being of numerous dogs and cats. Almost two decades later, Nurturing by Nature stands as a beacon of hope and health for pet owners far and wide. Based in Dorset, the dedicated team passionately upholds Nettie's legacy, crafting nutrient-rich, raw dog food that mirrors the wholesome, unprocessed meals of nature. But the love doesn't just stop there; they're committed to handpicking treats that perfectly complement these diets, ensuring a holistic approach to your pet's nutrition. What truly sets Nurturing by Nature apart isn't just their unwavering commitment to quality but also their understanding of modern-day convenience. They proudly operate four local shops, yet their heartbeat remains their bustling UK-wide delivery service. Imagine next-day doorstep delivery of premium, life-nourishing meals for your furry companions, all but a click away! This seamless blend of nature's finest and customer convenience underscores their ethos: transformative, accessible wellness for every pet. Witnessing remarkable health transformations fuels their resolve. From shiny coats, spirited tails, and joyous barks of vitality, the stories shared by an ever-growing family of pet enthusiasts are nothing short of inspiring. These tales are not just testimonials but proof that at Nurturing by Nature, every meal is a promise of prolonged health, boundless energy, and shared moments of unconditional love. Whether you're nestled in the countryside or amidst the city's hustle, rest assured, Nurturing by Nature is your go-to sanctuary for pet wellness. Here's to health, happiness, and slobbery kisses - your pet deserves nothing less. Embrace the raw revolution with Nurturing by Nature, where every bite is an ode to life!


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3.5

Average

TrustScore 3.5 out of 5

50 reviews

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3.5

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(50)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been feeding my Border Collie…

I have been feeding my Border Collie their raw food for just over 5 years and she loves it. They are alwsys helpful and friendly. Most of the time we pickup from the store. I have shopped on line a few times and you only have to buy £10.00 worth of food for a free delivery which i thing is bery helpful. I would definately recommend Nurturing by Nature to anybody. Very happy.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Tasty Treats 😋 Moo here

Tasty Treats 😋 Moo here, I’m a staffy who controls my human unless I get my furry bunny ear. She keeps we waiting as the staff are so lovely and helpful. Wish I had thumbs to get sealy back open, those ears are so good. Thankyou nurturing by nature, my paws high five you🐾

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic company to do business with

A fantastic company. Phoned customer service for raw feeding advice for a puppy and they were so knowledgeable. The raw food is top quality and there is a great variety, including natural treats and all very favourably priced. Delivery was swift. So glad I found them.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

My dog Eric loves his raw food diet

My dog has been raised on a raw diet and he is now 6 years old
I have tried many brands of his meat but find that nurturing by nature are the best value and most convenient to use with a good choice of products
The ordering is simple and is delivered free under certain conditions and arrives promptly in an insulated box
The delivery drivers are always bright and cheerful and they deliver in a timely manner so you don’t end up waiting in
If you have and problems or queries the company are easy to get hold of and are really helpful
All and all a great company to support

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Raw food from excellent company

Excellent local company. Have been buying my dogs food here for about 11 years now. Recently helped me out with some treats that I had bought elsewhere but couldn’t use. They gave me some free food for my dog and we donated the treats to a local rescue (who were delighted!).
Amazing service from an amazing local company.

March 7, 2024
Unprompted review
Nurturing by Nature logo

Reply from Nurturing by Nature

We're always happy to help Gina wherever we can and it's great to have you as a loyal customer. Thank you for the 5 star rating and lovely comments, Donna@NbN

Rated 5 out of 5 stars

Sam is a great helpful delivery lady…

Sam is a great helpful delivery lady who always brings the boxes in to my freezer for me, with a friendly smile and a warm banter.

February 20, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Sharon thank you so much for your 5 star review - we really appreciate your feedback. I have passed your comments onto Sam and she says it's a pleasure to deliver to you. Thanks for being part of the NBN family, regards Donna

Rated 5 out of 5 stars

Excellent delivery service weekly

Excellent delivery service weekly. Dogs can’t wait for their raw food and always good quality and good value. Chris our delivery lady is always cheerful and we sometimes get little treats as well as the dogs 😊

February 17, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Tina thank you for rating us 5 Stars for our weekly delivery of raw dog food to you. Great o hear that your dogs love their food. Thank you for shopping with us, regards Donna

Rated 5 out of 5 stars

Excellent service

Excellent service, polite and efficient. Delivered by Sam

February 14, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Michael thank you for your 5 star review, it means a lot and it's great to know we are serving you well.

Rated 5 out of 5 stars

Excellent

My dog tried their raw food today for the first time and absolutely loved it. It looks delicious too! Came frozen, carefully packaged, in recyclable box which the company can do, or reuse. Big shout out to Steve the NBN driver for his helpful deliver and his sweets he left me x Also found a complimentary company pen with lots of offers of further help in getting the right products for my dog. Absolutely lovely local company to deal with who clearly care for all their customers, canine feline and human. Thoroughly recommend.

February 8, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Jenny thank you for your 5 Star review and your comments about your first experience of buying from us for your dog's raw food. We are happy to hear that you enjoyed the sweets that Steve left as a treat for you! thanks again, Donna@NbN

Rated 5 out of 5 stars

Driver is very prompt arrives near to…

Driver Carl was very prompt arrived near to estimated time , very friendly service. This is my second delivery and cannot fault it excellent service.

February 8, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Lynn thank you for your 5 star review, we really appreciate it! I will pass your comments onto Carl re the delivery, he will be very pleased. Looking forward to delivering to you again soon, regards NbN

Rated 5 out of 5 stars

Ordered on Monday received Wednesday

Ordered on Monday received Wednesday, my delivery driver Carl was friendly 5* would deffo recommend

February 7, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Lisa thank you for your positive comment on our delivery service and the 5 stars too!

Rated 5 out of 5 stars

Great service!

Both delivery drivers Sam and Steve always provide a friendly and happy service. They're always on time. The food is delivered in insulated boxes keeping it super cold. They also take away empty boxes from previous orders. Just a great all round experience.

January 16, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Lucy thank you for your comments about our drivers Sam and Steve - I will pass them on. It's great to hear we a providing a great all round experience and service for you. Thanks for the 5 stars too! regards Donna

Rated 5 out of 5 stars

I really love the variety of dog meat…

I really love the variety of dog meat they have available. As long as they are running I shall be their customer. Always great discounts and offers available. Highly recommend.

January 31, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Annabel thank you for leaving us a 5 Star review! Variety is certainly key in our dog's diets so it's good to hear that we are giving you this. Thank you for rating us as highly recommended and please share us with any dog owner friends who'd like to try raw, regards Donna@NbN

Rated 5 out of 5 stars

The delivery Driver today (Sam) was…

The delivery Driver today (Sam) was lovely, a small issue with my order but she was very helpful and happy to help me get it sorted.
ps the food is great too Bella loves it

January 30, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Stuart great to hear your positive comments about our delivery driver Sam, I will pass them onto her. Good to hear that Bella is enjoying her food and that we were able to sort out the small issue with your order too, regards Donna@NbN

Rated 5 out of 5 stars

10/10 all round

Excellent customer service! Ordered my puppies food online, delivered to me on the Monday morning with a smile :) Always very helpful in store, especially with new pups phasing them onto raw food! Cannot recommend enough this is a brilliant local company!
Thank you very much Maddie and a very happy and well fed Pippen

January 29, 2024
Unprompted review
Nurturing by Nature logo

Reply from Nurturing by Nature

|Hi Maddie thank you for the 5 star review - we really appreciate it you and your comments. Great to hear we are serving you well and that Pippen is happy on our raw food. See you in store again soon, thank you NbN

Rated 5 out of 5 stars

Excellent Service and Products

Introduced to NBN by a colleague. Website was easy to navigate and had a great selection of raw feed and treats. Placed my order and informed delivery would be 24th Jan. Received email confirmation of delivery with an estimated delivery time, which was updated to a 15 minute notice of delivery. Order was well packaged and delivered by Sam, sadly we were out but Sam left the box in a suitable, safe location along with a wee treat. Nice personal touch ! excellent quality products and service all round.. thank you NBN definitely be back for more.

January 24, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Verena thank you for your 5 star review - we really appreciate you taking the time to do this. I will pass your comments onto Sam - it's good to know that your delivery was smooth and you enjoyed your treat too! We look forward to your next order, regards Donna

Rated 5 out of 5 stars

Always terrific quality and prompt…

Always terrific quality and prompt delivery. Very easy to reorder. Such great delivery service from the team and many thanks to the friendly new (Welsh ?) driver who made friends with the dogs. Great asset.

January 10, 2024
Unprompted review
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Reply from Nurturing by Nature

Hi Isobel thank you for taking the time to review us and leave such positive comments. And Yes Steve does hail from Wales and it's great to hear that he's made friends with your dogs. I will let him know your comments, regards Donna

Rated 5 out of 5 stars

Great products, great service.

To feed our cats on the NBN raw food has kept them in the best of condition.
The staff are helpful, friendly and good communicators, from the shop at West Moors, the customer support, and to their super friendly driver Sam.
Conveniently packed in insulated boxes for doorstep delivery means they are delivered in deep freeze condition.

January 10, 2024
Unprompted review
Nurturing by Nature logo

Reply from Nurturing by Nature

Hi Alan thank you for your great review. It's wonderful to hear that your cats are thriving on NBN Raw food and that the service you receive from our teams is good too, regards Donna

Rated 5 out of 5 stars

driver sam.

driver sam.. simply the best better than all the rest, been a customer for six years with a great service.

January 8, 2024
Unprompted review
Nurturing by Nature logo

Reply from Nurturing by Nature

Thank you for your great comments re our driver Sam - great to hear, I will let her know, regards Donna

Rated 5 out of 5 stars

The staff are absolutely trustworthy…

The staff are absolutely trustworthy with advice for my pups. I have a staffy that has turned out to be allergic to so many foods. They helped me narrow it down to just chicken and she has been so well and happy since this.
I sometimes have the food delivered to me and Steve the delivery driver is so lovely. I really can’t recommend them enough and their professionalism and advice.

January 6, 2024
Unprompted review
Nurturing by Nature logo

Reply from Nurturing by Nature

|Hi Tracey it's so great to hear that we have helped you and your pup on their raw food journey and found the right proteins to suit. Thank you for your comments about driver Steve - we will pass them on. Keep on recommending, thank you Donna

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