At the local co-op in ASHFORD Surrey, workers have no idea how to use my card so never get any discounts. if you have participating stores can you make sure they actually know what to do and play by t... See more
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Utter garbage. Don't waste your money. They claim to represent students, but only those in the UK (principally England) can actually obtain anything useful. It took FOREVER to receive the first and... See more
Company replied
I have personally not had much opportunity to use my NUS card, so I didn't find it worthwhile. Do your research on their website to see whether you will likely shop at any of the places that offer the... See more
Terrible. Totum Rejected my son's photo, sent a second but no response and 2 weeks later still no card or correspondence. Shame on NUS websites still directing students wanting PASS to this company.... See more
Company replied
At the local co-op in ASHFORD Surrey
At the local co-op in ASHFORD Surrey, workers have no idea how to use my card so never get any discounts. if you have participating stores can you make sure they actually know what to do and play by the rules?>
April 19, 2023
Unprompted review
Reply from NUS
Thanks for your feedback, we’re sorry to hear you’ve had trouble redeeming your discount in the Co-op.
The NUS Apprentice extra and TOTUM cards are now operated and supported by our partners over at TOTUM. If you contact their support team directly at help@totum.com they will be able to provide guidance on redemption and escalate to the store in question. We’ve also made them aware of your feedback so they will keep an eye out for your email to help resolve this promptly.
Avoid. An absolute scam.
I wish I would read reviews before paying money to this scam.
In their list of discounts they have shops which don't even exist anymore. Booking.com doesn't give any discount whatsoever.
They just take money of you, send you a crap card and that's all.
January 25, 2023
Unprompted review
Reply from NUS
Thank you for your feedback, we’re sorry to hear of your disappointment with the NUS Apprentice extra discount card. All offers are tested and updated regularly, but with hundreds live at any given time there is a possibility some offers may stop working before we are able to make the necessary updates. If you need help with any specific offers, please let our support team know at the following email address and we’d be very happy to help further – we can also provide suggestions of our most popular discounts and those that are helping our members with the largest discounts currently: apprenticecard@totum.com – We look forward to hearing from you and helping to improve your experience with our membership.
Absolute waste of money
Absolute waste of money. Uni days don’t accept NUS card, nowhere seems to. Paid £20 for 3 years and wish I hadn’t. Can’t get a refund, can’t get a discount, it sucks.
November 1, 2022
Unprompted review
Reply from NUS
We’re sorry to hear you’ve had trouble redeeming an offer with our partner TOTUM.
They will be able to support you to redeem all of their offers listed at www.totum.com or in the TOTUM app, they can be contacted at help@totum.com – Unidays are a separate organisation altogether who have a separate range of offers and membership.
TOTUM provides hundreds of offers nationwide from big brand names such as Amazon, ASOS, Co-op, Boots, Apple, and Samsung.
There is also an FAQ here that you may find useful when redeeming TOTUM offers: https://help.totum.com/support/solutions/articles/47001231389-how-do-i-redeem-totum-offers-
I was offered this card so took the 2…
I was offered this card so took the 2 years as it claimed to work in many places. So far every time i have tried it does not work anywhere and most of the places it is 'accepted' i have never heard of before - I WOULD NOT SUGGEST PURCHASING
May 17, 2022
Unprompted review
Reply from NUS
Thank you for your feedback, we’re sorry to hear of your disappointment with the NUS Apprentice extra discount card. We’re currently reviewing all offers listed on our platform with many new additions to be added shortly, please do check back in the coming weeks for these exciting additions. All offers are tested and updated regularly, but with hundreds live at any given time there is a possibility some offers may stop working before we are able to make the necessary updates. We’re working on this, and our current review will aim to prevent this from happening going forward. If you need help with any particular offers, please reach out to our support team for assistance: apprenticecard@totum.com
AVOID AT ALL COSTS!!!
AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If i could give minus stars i would. i've PAID for 2 x years of discount and so far, i've had it for 5 months and not been able to use it once. none of the discount codes load, there's no app to make it easier. it's PATHETIC. the worst student / discount card i've ever had. a complete SCAM. i wish i checked reviews before wasting my money. AWFUL COMPANY. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
March 14, 2022
Unprompted review
Reply from NUS
Thanks for taking the time to leave your feedback, we’d like the opportunity to help ensure you get the most out of your membership. We’re sorry to hear you’ve had trouble redeeming Apprentice Extra offers. All offers are tested regularly and should work as intended; however, it is possible that on occasion a brand partner may withdraw a discount before we are able to update it. If there are any offers you’re having trouble redeeming please contact Apprentice Extra support at apprenticecard@totum.com and they’ll be able to test any offers you’re having trouble with, and provide advice on how to make the most of our current savings.
Do not waste your money!
Don’t bother to waste your money. I was Informed that I was eligible for an NUS card, looked at all the places you could get discount and thought, fab! Signed up paid my money, then come trying to obtain discount! No discount codes are provided (yes I am logged in) I am told to go to the TOTUM website to get a code off there, however I’m not eligible for TOTUM can anyone shed any light on how I get discount codes and what discount you actually get on the NUS extra? Edit: I am an apprentice.
December 8, 2021
Unprompted review
Reply from NUS
Thank you for taking the time to leave your feedback.
We have reviewed your details and can see you have purchased an NUS apprentice extra discount card. You can redeem the offers available with your membership directly through the website where your card was purchased: https://www.apprenticeextra.co.uk/
You will be unable to redeem offers through the TOTUM app/website, this is the platform used by students who have purchased the TOTUM discount card.
If you have any further questions regarding your NUS apprentice extra membership please contact the support team at apprenticecard@totum.com and you can also find FAQ’s here: https://help.apprenticeextra.co.uk/support/home
Very very frustrating trying to redeem…
Very very frustrating trying to redeem and offer online, the chatbot help function is utter rubbish and failed. Waiting to book
A hotel online urgently and offer not working without an explanation tried over and over again with no help available and no way to contact an actual person or contact at TOTUM for support not worth having the membership
September 19, 2021
Unprompted review
Reply from NUS
Hi Josh, thank you for your feedback.
TOTUM are an NUS partner but their products and services are not provided directly by our organisation. Their full contact details can be found in their helpdesk here: https://help.totum.com/support/solutions/articles/47001123414-contacting-totum
Their automated bot is also tested daily and appears to be functioning ok.
If the Bot doesn’t answer your query you can create a support ticket by selecting ‘No’ when it asks if you’re query has been resolved – the TOTUM customer success team will then get back to you within 1 working day. They will be able to support you with any trouble you’re having redeeming the Hotel offer.
Hope this helps.
Terrible
Terrible. Totum Rejected my son's photo, sent a second but no response and 2 weeks later still no card or correspondence. Shame on NUS websites still directing students wanting PASS to this company. Took the money and have delivered nothing.
Shameful.
September 15, 2021
Unprompted review
Reply from NUS
Hi Gordon, thank you for your feedback and I’m sorry to hear of your dissatisfaction with your sons TOTUM application.
TOTUM are an NUS partner but their products and services are not provided directly by our organisation. I have spoken to the Customer Success Manager at TOTUM and he has searched for emails made by someone with the last name of Ashford within the last month and he is unable to find a query regarding your sons PASS ID photo. Can you please ask your son to contact help@totum.com and provide details of the issues. They should also request for it to be escalated to the customer success manager. This will then be looked into as a matter of priority.
Hope this helps.
Shame there isn’t minus stars
Shame there isn’t minus stars. Got my card purely for use in the co-op. Card domes up as invalid even though the goods are full price, the shop allows the discount. The cashiers tried swiping and typing the numbers in.
Messages backwards and forwards to TOTUM and all as they do is blame it on me the type of purchase or the cashier?!!!
Absolutely rubbish
May 22, 2021
Unprompted review
Reply from NUS
TOTUM are an NUS partner but their products and services are not provided directly by our organisation. We have sent the details of your review to the TOTUM customer success manager who has provided the following response.
TOTUM have a two step approach to helping customers who have had trouble redeeming the Co-op offer. The initial response provides some tips on how to redeem the offer, in the majority of cases this resolves the customers query. The same response also requests “if you do continue to have trouble please reply back confirming the Co-op store address so we can contact them to resolve it directly.” At this point we would contact the store in question, as well as send a replacement card to the customer, this helps us to resolve any potential issues with the store as well as rule out possible issues with the members card. If this customer would like to reply back to us (help@totum.com) confirming these details we will happily help with these final steps.
We hope this helps and TOTUM look forward to hearing from you
Totum card not accepted at Co Op …
Totum card not accepted at Co Op Cambridge today. Waste of time and a real rip off. Also embarrassed to be holding up the queue and feeling like a fraud
January 31, 2021
Unprompted review
Reply from NUS
Thank you for taking the time to leave your review. The TOTUM platform is now owned and operated independently from the NUS by a sister organisation. If possible, we would advise contacting TOTUM directly so they are able to support you and act on your feedback. Their email address is help@totum.com or if you would like to leave a review for them on Trustpilot you can do so here https://uk.trustpilot.com/review/totum.com
Utter garbage
Utter garbage. Don't waste your money. They claim to represent students, but only those in the UK (principally England) can actually obtain anything useful.
It took FOREVER to receive the first and second cards and they can only post to UK addresses. My first card came with the world's biggest offer on condoms. Seriously?
The renewal process is a joke. Round and round in circles and always being asked for my voucher code or "bundle", whatever that is. Where from? No explanations or help anywhere.
January 27, 2021
Unprompted review
Reply from NUS
Thank you for taking the time to leave your review. The TOTUM platform is now owned and operated independently from the NUS by a sister organisation. If possible, we would advise contacting TOTUM directly so they are able to support you and act on your feedback. Their email address is help@totum.com or if you would like to leave a review for them on Trustpilot you can do so here https://uk.trustpilot.com/review/totum.com
Another English orientated Service
Very English orientated. Nowhere near as many offers in Scotland as in England. Maybe students in Scotland should pay a discounted price because of this.
September 13, 2020
Unprompted review
Reply from NUS
Thank you for taking the time to leave your review. The TOTUM platform is now owned and operated independently from the NUS by a sister organisation. If possible, we would advise contacting TOTUM directly so they are able to support you and act on your feedback. Their email address is help@totum.com or if you would like to leave a review for them on Trustpilot you can do so here https://uk.trustpilot.com/review/totum.com
I am a victim of Nus extra card SCAM!
I am a victim. This is a scam and Uk government have to check this company who is reaping poor students their money. The new Nus extra do not have Isic logo or number on it. How can i use it to buy ticket online. how can the drivers accept it? Their website is not working even after password recovery and you imput the new password. They have number telephone number for communication. Emails are not replied. I lost money and also discounts for students which are always time limited. GOVERNMENT PLEASE HELP US.
we need refund and compensation!
February 5, 2020
Unprompted review
Reply from NUS
Thank you for taking the time to leave your review. The TOTUM platform is now owned and operated independently from the NUS by a sister organisation. If possible, we would advise contacting TOTUM directly so they are able to support you and act on your feedback. Their email address is help@totum.com or if you would like to leave a review for them on Trustpilot you can do so here https://uk.trustpilot.com/review/totum.com
DO NOT PURCHASE- unless you want hassle
DO NOT PURCHASE. It's practically impossible to pass the ID requirements to receive the ID card and when I finally received just the discount card it didn't work half of the time. Also terrible communication, they NEED to have a phone line you can call otherwise it feels like they just take your money and run :(((
Update: after sending multiple emails and arguing that I had been mis-sold (card was a hassle as it didn’t work half the time) I got through to someone else and they have sent me out a replacement card free of charge. So they do get back to you eventually if it isn’t working. Having said that I am yet to try the new one out, fingers crossed!
(If I don’t update further then we can assume that the replacement card works)
February 4, 2020
Unprompted review
Not fit for purpose
Unfortunately I am forced to use NUS (now "TOTUM")(No I don't know what that stands for either) to claim student discounts. My card expired in September and I have been trying ever since then to reset my password to order a new card. 6 months later, and the password reset still doesn't work, furthermore after numerous emails and Facebook messages simply telling me to click "recover password" (which doesn't work) I am still unable to access my account and I have lost out on so many discounts.
Something needs to be done about this company, they hold a monopoly over my organisation's student discount cards and yet they are simply not fit for purpose. If only I could order a Unidays card instead!
February 2, 2020
Unprompted review
Why such a battle?
Absolutely horrendous ordeal. Why should getting a student discount card be such a battle?! I ordered my 3 year card 3 months ago and it arrived 2 days ago with only 2years 9 months left on it. They could have atleast updated my expiration date. I've emailed numerous times with zero response. The first shop I used it in (my local co-op) and it doesn't even work. Worst £30 I've spent. NUS was a much easier process last time!
November 9, 2019
Unprompted review
After a few weeks...
After a few weeks, it seems i'm finally going to get my card - at the right training center - and with an updated expiring date for taking so long to reach me....sounds good to me
November 7, 2019
Unprompted review
Its like giving your money and personal information to a stranger on the street, who then ran away
No communication!! just take your money and not reply after 2 months of waiting.
October 29, 2019
Unprompted review
Waste of money
It was good when it was NUS card, but it is bad when it turns to Totum. Do not buy this card, does not even work even if you sign up for it. Waste of money.
October 11, 2019
Unprompted review
Absolutely disgusting company
Absolutely disgusting company, ordered card in July and have contacted them every other week with not one reply so have contacted credit card company to get my money back.l
October 10, 2019
Unprompted review
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