Spoke with Jennifer a few times and found her very professional and helpful. the product i brought on 2 occasions was teak decking and its an excellent product. delivery was very fast and the delivery... See more
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Review summary
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We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
Company replied
Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
Company replied
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about... See more
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Company details
About Nustone Patios Ltd
Written by the company
Visit Our Website
Frequently Asked Questions
Delivery Information
Damages Policy
Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.4
Excellent
4K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice kit
Thanks a lot, delivered in time and with care 🌟 Happy with quality and result's 🌟🌟🌟🌟🌟🌟
September 7, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Jevgenij,
Thank you for the 5-star review!
Ensuring our customers receive top service and reliable products is at the heart of what we do, it is great to know your experience aligned with that.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team
Throughout the process of working…
Throughout the process of working requesting a sample of a particular Patio Granite slab, to actually ordering what I required, was an excellent service given to me by Juliet.
Juliet, was professional, very helpful and informative on the things I would or could require.
I would recommend Nustone for their products and more so for the excellent service I my business received.
I will definitely use Nustone again.
Thankyou
John Pegram
Fish and Bits Aquatics Ltd.
September 15, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi John,
Thank you for the wonderful feedback and recommendation!
We are glad to hear that Juliet was able to assist you effectively, and she is delighted that her support made a difference.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Great service and price
Harry came highly recommend to me from our carpenter on our new build project in Colchester Essex. After being let down by an alternative company Harry responded very quickly in the months of the heatwave of 2025. Very happy with his work and customer service on both first and second fix we required and was competitive to all other quotes. Thank you Harry Vanessa and Martin
September 12, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Vanessa,
Thank you for the wonderful feedback!
We are so pleased to hear that Harry was able to provide the service we always aim for. Your kind comments have been shared with him, and he is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Porcelain slabs arrived undamaged
Porcelain slabs arrived undamaged , no issues laying and look good
September 11, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Ricky,
Thank you for the 5-star review!
Ensuring our customers receive top service and reliable products is at the heart of what we do, it is great to know your experience aligned with that.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
I received my delivery from Nustone via…
I received my delivery from Nustone via Amazon. The delivery company had damaged both containers of my Titan resin order. Nustone’s support team were amazing. They redelivered & collected the faulty order within 24 hours. I cannot thank them enough. I recommend Nustone completely. Thank you. John Flanagan.
September 11, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi John,
Thank you for the positive feedback!
We are so pleased to hear that our team was able to resolve the issue quickly and to the satisfaction. Your kind words mean alot, and the team is delighted to know their efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Jennifer was very helpful and clearly…
Jennifer was very helpful and clearly explained things as she took us through the details of the order. She also sorted out our question on availability.
September 8, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Jonathan,
Thank you for the positive feedback!
We are so pleased to hear that Jennifer was able to assist you so effectively. She is delighted to know her efforts were appreciated.
If you need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Nustone Team.
Excellent customer service
Excellent customer service , especially Jennifer !
September 1, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Ewa,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Jennifer, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Nustone support team were a great
Nustone support team were great. In particular Jennifer, who helped with sorting out a secure payment and delivery process. Can’t wait to start the patio!
August 29, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Steven,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Jennifer, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Great service
Great service, Harry was great from day one kept us informed of our order every step of the way. Very happy with the product and great service .
August 29, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Phil,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Harry, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Nice products
Nice products, great selection, quickly delivered. Perfect in my opinion.
October 25, 2024
Reply from Nustone Patios Ltd
Hi Denis,
Thank you for the wonderful feedback!
We are really pleased to hear you were happy with the service provided. It is always rewarding to hear from satisfied customers.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
I had some issues with the quality of…
I had some issues with the quality of slabs which meant I had to send them all back however Salma dealt with my case with great urgency and gave me a discount for the trouble.
August 20, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Jake,
Thank you for leaving the feedback.
Customer satisfaction is at the heart of what we do, and we are pleased that Salma was able to coordinate effectively. She is delighted to know her efforts were appreciated.
We look forward to assisting you with a much smoother experience in the future.
Kind Regards,
The Nustone Team.
The payment system was not working…
The payment system was not working properly which is reason for 4 stars, but the agent, Jenifer did everything she could to help and get my parts ordered
5 star service from Jenifer
August 24, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for the positive feedback.
We are glad to hear that Jennifer was able to assist you effectively, and she is delighted that her support made a difference. We have also reviewed our payment system to ensure everything is working smoothly.
We truly appreciate your patience and hope to welcome you back again soon!
Kind Regards,
The Nustone Team.
Enquiry to add to our patio - Indian Sandstone
I emailed Nustone Patios Ltd with a photograph of my patio to enquire if they had anything similar that we could buy to match what we have as we are looking at extending our patio. I received a response from the Nustone (Jennifer) with a link of what they had Similar. I followed up with a phone call to Jennifer. She was extremely helpful. A sample will be sent to us to double check the texture, etc. The service received was brilliant.
August 22, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Emine,
Thank you for taking the time to leave such a positive review!
We are so pleased to hear that Jennifer was able to assist and guide you through your enquiry. She is delighted to know her help made the process smooth and helpful.
We will look forward to your order.
Kind Regards,
The Nustone Team.
I haven't placed an order yet but I…
I haven't placed an order yet but I have found the sales support very helpful. Lidiya provided detailed information about the product I need and responded to my e-mail very quickly.
August 19, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Michael,
Thank you for the positive feedback!
We are delighted to hear that Lidiya was able to assist you so effectively; she is a real asset to the team, and we have passed on your kind words to her.
If you need any assistance in making your final choice, please don’t hesitate to reach out.
Kind Regards,
The Nustone Team.
I’ve been trying to order blue black…
I’ve been trying to order blue black granite for 2 months and nobody has confirmed when you would be restocking blue black granite.
Very disappointing
May 16, 2025
Reply from Nustone Patios Ltd
Hi Douglas,
Thank you for taking the time to share the feedback.
Following the initial order placed in May, stock availability was limited then. While Blue Black Granite was available in alternative sizes, we understand you required a specific size to complete the patio extension.
We have tried reaching out a couple of times to keep you updated, and we are pleased to confirm that new stock of the size you are looking is expected to arrive this week, though again in limited availability. Please contact us at the earliest convenience so we can help secure this for you before it sells out.
We truly appreciate your patience and hope to resolve this very soon.
Kind Regards,
The Nustone Team.
Great company Pradeep has always been…
Great company Pradeep has always been amazing with his help products are always good
August 15, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Brandon,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Pradeep, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Great customer service
I made an error on my online order. I spoke with Jennifer who was most helpful. She went above and beyond to assist with the cancelling and re-ordering.
Thank you
August 11, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Gilli,
Thank you for taking the time to share your positive experience!
We are so pleased to hear that Jennifer was able to assist with the order and made the process as smooth as possible. She is delighted to know her efforts were appreciated.
Good luck with your project; we hope to welcome you back again soon!
Kind Regards,
The Nustone Team.
Pradeep was incredibly helpful
Pradeep was incredibly helpful all sort really quickly and efficiently, great product too
August 8, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Bob,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Pradeep, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Jennifer was fantastic and very…
Jennifer was fantastic and very helpful.
The only negative thing I have to say is your systems are very slow and need updating.
Kind regards Rob Brooks
August 2, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Robert,
Thank you for the honest feedback.
We are so glad to hear you were happy with the product quality and service. Jennifer was very pleased to know her help was appreciated. We have also taken note of your comment regarding system speed and are currently working towards the launch of our new website very soon.
Good luck with your project; we hope to welcome you back again soon!
Kind Regards,
The Nustone Team.
Visited Nustone as a first-time…
Visited Nustone as a first-time customer with my mother and ordered some tiles for a patio refurb.
Pradeep was great from the start; professional, friendly and helpful. He took the time to explain the differences between the tiles (we were looking for porcelain ones) and let us know about a few offers too, which was a nice bonus.
Delivery was on time and seamless.
The work hasn’t started yet, but we're looking forward to seeing it all come together.
Also, we were lucky enough to win some outdoor furniture in one of Nustone’s giveaway draws — such a great and unexpected surprise! We're chuffed!
Thanks again to Pradeep and the team at Nustone. Would definitely recommend.
July 31, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Mzi,
Thank you for taking the time to leave such a lovely review.
We are so pleased to hear you felt supported throughout. Pradeep was delighted to know his guidance made a difference, and it is great that the giveaway added a special surprise to your experience.
Good luck with your patio project; we look forward to serving you again in the future!
Kind Regards,
The Nustone Team.
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