Spoke with Jennifer a few times and found her very professional and helpful. the product i brought on 2 occasions was teak decking and its an excellent product. delivery was very fast and the delivery... See more
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We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
Company replied
Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
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Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about... See more
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Company details
About Nustone Patios Ltd
Written by the company
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Frequently Asked Questions
Delivery Information
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Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.4
Excellent
4K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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AVOID
AVOID - Waited months for paving to come in stock, when it finally did was told each week it had arrived damaged and would be delayed another week, happened 4 times in a row. Why not just say you don’t have any. Let’s see how long the refund takes. Wasted summer, wasted time.
August 1, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Dan,
Thank you for sharing your experience.
We completely understand your frustration regarding the changing timelines and lack of clarity. Unfortunately, this product encountered unexpected delays due to initial global supply chain challenges, followed by a series of unavoidable operational issues outside our control. These setbacks were unforeseen, and we acknowledge the impact they may have had on your plans.
The refund was promptly processed as soon as the cancellation request was requested.
We are always striving to improve our communication and processes, and your feedback has been noted.
We hope to have the opportunity to serve you better in the future.
Kind Regards,
The Nustone Team.
Hidden charges on initially cheap product.
Client asked me to find her some decking and I found Nustone was very competitive at £16.99 per length with free delivery.
She decided to order 22 lengths for a new deck and during the order process, discovered that there was a £260 "handling" charge. She called them and was told that this was to pack and load the items. Blatantly a hidden charge and will never recommend this company to any of my clients in the future.
July 31, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Adam,
Thank you for the feedback. We are sorry to hear you were disappointed with the experience.
We would like to clarify that the handling charge is not hidden. This fee is clearly displayed on the shopping cart page once the product is added and the delivery postcode is entered. Additionally, detailed information about our handling charges and the reasoning behind them is available on the Delivery Information page on our website.
On this instance, direct communication was established with your customer, during which full transparency was provided regarding all associated charges. Considerable effort was made to secure the most favourable pricing, including a review of multiple delivery options and a comparison with competitor offerings as we are confident in both the pricing and the quality of our decking products.
We genuinely tried to support your project by staying in touch and being as helpful as possible throughout the process. Given this effort, we are disappointed to see this review, but we do respect your decision and wish you the very best with your decking project.
Should you wish to discuss this further, please don't hesitate to contact us.
Kind Regards,
The Nustone Team.
Pradeep is outstanding whenever I need…
Pradeep is outstanding whenever I need a anything he is always at the end of the phone and happy to help,
The products and quality is outstanding
August 1, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Kieran,
Thank you so much for the 5-star feedback!
Pradeep was really pleased to hear your feedback and is always happy to assist whenever needed. It is great to know that the support has remained consistent and helpful over time.
Wishing you all the best with your ongoing projects; we will look forward to being of service again soon!
Kind Regards,
The Nustone Team.
Nustone have a great range of products…
Nustone have a great range of products and I was able to buy the right number of slabs for the first part of the project. Delivery was great and no hassle. The blue slate looks really good and I can’t wait to see it laid.
July 27, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Nick,
Thank you so much for the 5-star feedback!
We are so pleased you were able to find exactly what you needed, and that delivery went off without a hitch. The blue slate is a stunning choice, we can’t wait for you to see it laid!
Wishing you the very best with your project, please let us know if we can help further.
Kind Regards,
The Nustone Team.
First stop for outdoor porcelain slabs
First stop for outdoor porcelain slabs. Good support - Lidiya helped place an order by phone for an express delivery not offered through website.
July 29, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi David,
Thank you for the great review!
We are really happy that Lidiya was able to assist with the order over the phone and arranged express delivery you needed. It is always our goal to be flexible and responsive, and we are so glad we could help.
Best of luck with your project, don’t hesitate to get in touch if you need anything post-delivery.
Kind Regards,
The Nustone Team.
I always use Nustone for my paving…
I always use Nustone for my paving slabs there service and price are best. very helpful customer service specially JENNIFER is the best and saving my lots of money with her best advise.
Thanks again Jennifer for your help.
Regards,
Naveed
July 29, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Muhammad,
Thank you for your continued trust, it is always a pleasure to support your projects!
We are so pleased to hear that Jennifer’s advice and support have been helpful to you over time. She always strives to find the best options for our customers, and it is fantastic to hear it’s made a real difference.
Best of luck with the rest of your paving, do reach out if you need anything else.
Kind Regards,
The Nustone Team.
Second purchase from Nustone
Second purchase from Nustone. Website easy to use and prices competitive. I ordered over the phone for my recent purchase. Phones answered quickly and great service from Jennifer who investigated my query and called back promptly and as promised.
July 26, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for your continued support, it means the world to us!
We are thrilled to hear your second experience with us went just as smoothly, and that Jennifer was able to handle your query quickly and thoroughly. It is always our aim to provide great service from the first call to final delivery.
Wishing you the best with the next stage of your project; please let us know if there’s anything else we can assist with.
Kind Regards,
The Nustone Team.
Excellent service.
Jennifer was so helpful on the telephone and explained everything to me in great detail, will definitely use this company again.
July 28, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi David,
Thank you so much for the 5-star review!
It is fantastic to hear that Jennifer provided such clear and helpful support over the phone. We are always here to ensure things run smoothly, and really pleased that came through in your experience.
We would love to help again in the future; best of luck with your patio project!
Kind Regards,
The Nustone Team.
First class ordering service
Having enquired via email about some paving Lidiya was most helpful and very prompt dealing with the enquiry. Enabling us to place our order with the minimum of delay or fuss.
July 28, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Paul,
Thank you for the lovely feedback!
We are delighted to hear that Lidiya was able to assist you promptly and efficiently. We always aim to take the hassle out of the ordering process, so it is great to know we helped keep things moving for you.
Wishing you the very best with your project; please reach out if you need anything post-delivery.
Kind Regards,
The Nustone Team.
Amazing service
Have used Nustone several times now and i have not one complaint to make.
Most recent order was over the phone with a lady named Jennifer who was amazing dealing with the entire order and delivery, explained everything in detail without the need to ask any questions.
Amazing service so thank you.
July 26, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Andrew,
Thank you so much for your kind words!
It is always wonderful to hear from returning customers, and we are so glad Jennifer was able to make your recent order such a positive one. She is a fantastic member of our team, and your feedback will mean a lot to her.
We really appreciate your continued trust in us and look forward to helping with your next project.
Kind Regards,
The Nustone Team.
Great value, great service
The ordering was so easy, followed up by confirmation e mails. Delivery company called about 3 hrs before the delivered to let me know.
July 24, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Paul,
Thank you for the lovely review!
It is great to hear the ordering and delivery went smoothly and that the process felt straightforward. We know how important it is to feel confident from start to finish, and we are really pleased to deliver that experience.
Wishing you all the best with your patio project; please don’t hesitate to get in touch if we can assist further.
Kind Regards,
The Nustone Team.
Sandstone Tumbled Paving Edge Details
Raised a query regarding the edge detailing for the Sandstone Tumbled Paving, and was dealt with by Lidiya. She was extremely helpful and knowledgeable and even arranged to email me photos of the actual product from their yard. Could not have asked for better service, and provided a link to order some samples. Well done and thank you.
July 24, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Kevin,
Thank you for the positive feedback!
We are delighted to hear that Lidiya was able to assist you so thoroughly; she is a real asset to the team, and we have passed on your kind words to her.
If you need any assistance in making your final choice, please don’t hesitate to reach out.
Kind Regards,
The Nustone Team.
Jennifer was very helpful in getting my…
Jennifer was very helpful in getting my order processed after I had an issue doing it on line. Called me back promptly. We look forward to receiving our patio stone in the next few days .
July 24, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Heather,
Thank you for the 5-star review!
We are so pleased to hear that Jennifer was able to help quickly and efficiently. It is always our goal to make the process as smooth as possible, and we are glad she could provide the support you needed.
Wishing you great success with the project and please don’t hesitate to contact us if any assistance is required after delivery.
Kind Regards,
The Nustone Team.
Really happy with everything
Really happy with service, the product and the price. Big thanks to Jennifer and other members of the team I spoke with.
July 22, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Neil,
Thank you for the 5-star review!
It is great to know Jennifer and the rest of the team could assist you so well. We always aim to offer a great service, quality products, and fair pricing; and we are happy it all came together for you.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
thank you for your my order of new…lime stone slabs
thank you for your my order of new stone smooth and honed 600x600mm slabs they were packed extremely well and had no damaged slabs .I would recommend this company.
I would like to thank Jenifer for her kind and reassuring phone calls regarding my order and delivery, putting my mind at ease . A pleasure doing business with here.
July 18, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Mick,
Thank you for your lovely feedback.
Jennifer will be so pleased to hear her calls helped put your mind at ease. We know how important communication is, especially around delivery, and we are glad you felt well looked after.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Fossil mint sandstone from Nustone
We had the pleasure of having Harry Robinson as our sales representative and found him to be very efficient, hard working and was honest about his abilities and role within Nustone.
He had good communication skills, keeping us updated when information came in about our fossil mint sandstone delivery.
The fossil mint sandstone slabs were competitively priced and are a local firm to us, so we wanted to support this company.
Originally we were told it could be between 2-5 weeks for our delivery to arrive but it actually arrived within 4 days!
It somewhat took us off guard as we weren't ready for the delivery but through networking with the delivery drivers, Harry was able to ensure the delivery fitted in better with our schedule of work rather than the yards! This was much appreciated.
The delivery did not turn up in the allocated afternoon slot but again Harry chased it up to ensure it did arrive later that same evening. Again, I was more than satisfied with Harry's tenacity and drive to get the job sorted.
In my opinion, if you have Harry as your sales contact point, I think you're in a safe pair of hands purely going on the experience we had.
Thank you Harry for your excellent communication skills. I think you're a credit to Nustone and you should be proud that you have played a big part in helping us transform our garden.
July 18, 2025
Reply from Nustone Patios Ltd
Hi Maggie,
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We are absolutely delighted to hear how pleased you were with both the product and service, and it is fantastic to know Harry made such a strong impression. It means a lot to us when a member of the team is recognised for their hard work and dedication, and your kind words have certainly been shared with him.
We are so glad everything came together smoothly and that we could be a part of your garden transformation. It is always a pleasure to work with customers who are so engaged throughout the process.
We hope you enjoy your outdoor space for many years to come and look forward to serve you again in future.
Kind Regards,
The Nustone Team.
Salma could not have been more helpful…
Salma could not have been more helpful and attentive to us over our order. Kept us constantly updated and involved.
July 15, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Rory,
Thanks so much for the lovely review!
We are really pleased to hear that Salma was able to provide such attentive and clear support. Keeping customers well-informed is something we value deeply, and it is great to know that came through in your experience.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Dealt with Pradeep
Dealt with Pradeep. Extremely helpful, very friendly. Every time I come he sorts my order and make it easy. Highly recommending Pradeep and Nustone to everyone.
July 19, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Dean,
Thanks so much for your kind feedback.
It is great to hear that Pradeep has been consistently helpful and made the process easy for you. We are really proud to have team members who go the extra mile to support our customers.
Wishing you good luck with patio project, we can’t wait to serve you again in the future.
Kind Regards,
The Nustone Team.
Repeat order for porcelain tiles
We bought 2 pallets of porcelain tiles from Nustone in 2023 and have been so pleased with the result that we decided to use them again on another patio.
We needed to discuss delivery times so phoned and spoke to Jennifer. We were very pleased when she confirmed 6-10 days and also how she dealt with our enquiry overall. And I am delighted to report that the tiles were delivered 6 days after we placed the order. Well done
July 16, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Mr A Downes,
Thanks so much for the fantastic review and appreciate the repeat order!
Providing top service and reliable products is at the heart of what we do, and it is great to see that Jennifer delivered the experience we strive for.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
We brought a patio from nustone about…
We brought a patio from nustone about 2months ago and harry was excellent from start to finish even with the after sales to From mark tucker and jane wheeler from Dedham
May 10, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Mark,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Harry, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
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