Product arrived timely and honestly it was sooner then expected Let’s talk about the actual product though… I was skeptical and had low expectations. Oh my goodness did this do everything and more... See more
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I do not get pedicures at salons because sometimes I honestly see them dragging out a cheese grater. I am diabetic and afraid to mess too much with my feet but of course I need a pedicure. The Nueve... See more
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I absolute love the Silk Pro 3! The Hydracare balm is perfect to put on after filing, and not at all too oily! I typically do my routine at night and see results in the morning. My dry feet have alway... See more
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I purchased the Nuve silk 3 pro in January but had an issue with the appliance in April. After contacting the company and send a photo and video they quickly and efficiently supplied a new replacemen... See more
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Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.5
Excellent
426 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Before buying read about shipping, returns, refunds and one star reviews
I wish I had read the Trustpilot reviews before buying. I can not review the actual Nuve Callous remover because I have not received it. If you are expecting to receive your purchase within the 3 to 7 days as stated on their website then lower your expectations to 14 days or more. Even some of the positive reviews have mentioned about deliveries of 14 days or more and seemingly being lost. I have no problem with buying goods internationally but a certain amount accurate transparency is required to gain customers trust.
In short it seems the billing is done in Romania, the delivery logistics are done via a chinese company Yanwen which seems to involve Yodel at some stages and I surmise it might involve Royal Mail in the final stages. According to other reviews there is not a returns hub in the UK and the customer has to pay for the return, whatever the reason (e.g 100 day money back guarantee, faulty goods, lost or delayed deliveries).
When I made my purchase I was informed that it would be sent via Royal Mail Tracked and given a reference number. Initially everything seemed good I tracked my items progress via the tracking tab on the Nuve email. After 3 days it was still being shown as in transit and estimated delivery time was showing as 10 to 14 days. After another couple of days things had not progressed so I contacted Nuve to see if there was a problem. Their customer services were initially very professional and efficient in replying but it dried up when I questioned some aspects of their delivery details, refunds and returns. I was informed to try the tracking number via the Royal Mail website, it was not recognised and on further attempts it came back as status unknown. So I tried it on the Yodel website, not known, check if correct number. So I did see Yanwen mentioned in the Nuve tracking so I googled it. Yanwen is a large Chinese Logistics and marketing company and when I used the tracking reference on their website it was extremely informative. To date 06/12/25 it mentions " Yanwan Facility- Outbound" and "International shipment release-Export". From that information I had to surmise it had not left the country of origin, which I and other reviewers think was China. But when I asked Nuve customer services this they said it had not come directly from China. I did ask which country was the device manufactured in and where in the world was it being shipped from. To date they have not answered the questions. Not that it really matters where it has come from but it gives the customer a better idea of delivery time expectancy. To date I have not received a response or an update from Nuve so I contacted my Credit Card company for help.
In summary the Nuve Callous remover might be very good if and when it is delivered.
Update for Emily@ Nuve 06/12/25
My order numbers are 168279 and 168351 and your uk return hub uk address is a private residence in Derby as stated in other reviews. But it does state on your website and reinforced by your staff that the customer has to pay for the return and is non refundable. You need to clarify this on your website if this is not the case.
I can sympathise with any retail company this busy time of year. But the reviews on Trustpilot that repeatedly mention it taking over 2 weeks to receive their orders were not in the Christmas period so it would seem to be a problem at any time of the year. I am sure all your staff are busy and as I stated earlier I found your customer services initially very professional and efficient. The problem is that you give a timeframe for delivery but realistically and logistically you can not honour it.
When I mention transparency, if you tell customers where you are based, where you are shipping from then they will probably be more sympathetic about any delays because you are shipping to customers around the world.
December 6, 2025
Unprompted review
Reply from Nuvé
UPDATE@ MIKE
Hi Mark,
I just wanted to share a quick update with you. We’ve received confirmation from the courier that your parcel was delivered on December 10.
I know how frustrating this wait has been, and I’m really sorry for the stress it caused. Please let me know if you’ve received the parcel or if anything doesn’t look right. I’m here and more than happy to help.
Thank you again for your patience, and I hope you’re now able to enjoy your order.
Best regards,
Emily
UPDATE: @Mike
Hey Mark,
Thank you for taking the time to update your review. I’m genuinely sorry again for the frustration and disappointment you experienced, and I appreciate you engaging with us further.
As confirmed in our email to you, we have processed a full refund of £48.99, and no further action is required on your part. If your Nuvé Silk 3 Pro does still arrive, you are very welcome to keep it.
I completely agree that clear and honest information helps set expectations and build trust. Your feedback has been taken seriously and is genuinely helpful in improving how we operate and communicate.
Again, I’m very sorry for the experience you had, and thank you for giving us the opportunity to address it.
All the best,
Emily
Hi Mawil,
Thank you for taking the time to share this. I am truly sorry for the frustration and uncertainty you have experienced. Waiting for an order without clear updates is upsetting, and I completely understand why this has caused concern.
At the moment, I am unable to locate an order or email under the profile name used for this review. Could you please provide your Nuvé order number or the email address used at checkout so I can look into this properly for you? I would really like to help.
I also want to clarify a few points openly. Our support team is currently working around the clock to keep customers informed of the current shipping situation, especially during this very busy time of year. Customer service has been working overtime to respond to emails and make sure every customer’s concern is addressed.
We do have a UK return hub, as mentioned on our website. All returns are received and refunded. We work hard to make our return process as easy as possible. Many customers choose a replacement or discount instead of returning, but if a return is preferred, we simply ask for proof of postage and then process the refund. Our 100 day money back guarantee is fully honoured in all cases.
Regarding shipping, this time of year is admittedly challenging. To get orders to customers as quickly as possible, we currently ship directly from our manufacturer’s warehouse and use the fastest available shipping partners.
I understand your concerns around transparency and communication. Once you share your order number or email address, I will be happy to look into the specifics of your order and provide clear answers, including manufacturing and shipping details.
Thank you again for raising this, and I hope we can resolve this for you very quickly.
Sincerely,
Emily
The product is excellent
The product is excellent, works like a dream and does exactly what it's marketed to.
December 3, 2025
Unprompted review
Reply from Nuvé
Hey Jasmine,
Thank you so much for taking the time to share this. I am really happy to hear the product is working like a dream for you. 💖 ✨That is exactly what we hope for, and it truly makes my day to know it delivered exactly what you expected.🙌
If you ever have questions or need anything at all, I am always here to help.
Warmly,
Emily
The product works very well
The product works very well, it took the dead skin right off my feet. Love it and would highly recommend it
December 2, 2025
Unprompted review
Reply from Nuvé
Hey Vincent,
Thank you so much for the review. I am really happy to hear the Nuvé Silk 3 Pro worked so well for you. That is exactly the kind of result we love to hear about. Knowing you love it and would highly recommend it really means a lot.💖✨
If you ever need anything at all, I am always here to help.
Warmly,
Emily
I bought an electric foot grinder
I bought an electric foot grinder. I'm delighted with it. Did a better job in minutes that took way longer with a hand grinder for half the job.
November 26, 2025
Unprompted review
Reply from Nuvé
Hey Fred,
Thank you so much for taking the time to share this — it really means a lot. I’m so glad to hear you’re loving the Silk Pro, knowing it did a job in minutes makes my day. That’s exactly the kind of experience we hope for.
If you ever need anything, have questions, or want tips on getting the most out of it, I’m always here to help.
Warmly,
Emily
Really good product
Really good product, lovely packaging, good communication. Can’t ask for more really.
I was a bit doubtful as bout it after seeing a Facebook advert, but so pleasantly surprised.
My feet feel so smooth and I haven’t admit it was soooo satisfying to see it all come off.
My ticklish teenager has also done her feet and is so much happier as bits of dry skin on heels was annoying her.
November 17, 2025
Unprompted review
Reply from Nuvé
Hey Karen,
Thank you so much for sharing this, it truly means a lot. I’m really glad the whole experience, from the packaging to the results, has felt so positive for you.
And I love hearing that your teenager is enjoying it too. When someone who’s ticklish can still use it comfortably, that’s always a good sign! Knowing it’s made a difference for both of you absolutely makes our day. ❤️
If you ever need anything or have any questions down the line, I’m always here to help.
Warmly,
Emily
I purchased the Nuve with spare…
I purchased the Nuve with spare attachments & also the skin balm too. It works really well. It has 3 speeds. It takes the dry skin off very effectively. Try it you will not be disappointed. The balm is very nourishing. Give your feet a bit of tender care, so buy the NUVE.
September 30, 2025
Unprompted review
Reply from Nuvé
Hey Liliana,
Thank you so much for the wonderful review! I’m thrilled to hear you’re loving your Nuvé and that the Nuvé Hydracare Balm is giving your feet that extra dose of nourishment.
We truly appreciate your recommendation and your trust in us for your self-care routine. If you ever need anything, please don’t hesitate to reach out, we’re always here to help.
The Nuvé community is growing every day, and we’re so grateful to have you as part of it.
Warmly,
Emily
Absolutely recommend
First of all, I want to highlight the customer service — it was amazing! 🤝✨
I honestly thought my order got lost, because it didn’t arrive for almost two weeks. I contacted support and they replied immediately 🙏📩 They processed a replacement right away and sent a new parcel without any issues.
But here’s the surprising part 😅📦
The day after the replacement was shipped, the original order suddenly arrived! I messaged them again asking how to return the replacement, and they told me I could keep it. That was truly unexpected and incredibly nice 🥹💛
I’ve already used the machine twice, and I’m impressed! 👣💫
My rough, dry heels became soft, smooth and well-groomed. I can’t believe I hesitated to order it earlier — now this device will definitely be part of my regular routine 🔥
Thank you for the great product and outstanding service!
Absolutely recommended ❤️
November 20, 2025
Unprompted review
Reply from Nuvé
Hey Anna,
Thank you so much for taking the time to share this wonderful review. I’m really glad we were able to sort everything out with your delivery and shipping.
It makes me so happy that you’re already seeing such great results. Soft, smooth heels after just a couple of uses is exactly what we hope for, and I’m thrilled it’s becoming part of your routine.❤️
Thank you again for your kind words and for recommending us. We’re always here if you ever need anything. 🙌 🙏
Warmly,
Emily
Smoother cracked heels and elbows
My husband saw the ad for this product and my husband experiences hard skin on heels and elbows. He ordered one online and hasn't looked back. This really gently removes hard skin on heels, on elbows with no soreness after it. I have used it to see how it feels and it's comfortable to hold and really smooths out your skin where the skin has thickened. We have in the past used a well known brand in Australia which in our opinion we thought was doing okay but after trying Nuve, we will continue to use as we can see and feel the results. Just brillant in every way.
November 16, 2025
Unprompted review
Reply from Nuvé
Hey Amanda,
Thank you so much, your review absolutely made my day! I love hearing that it’s been helping both you and your husband, especially after trying other options in the past. It’s great to know it feels comfortable to use and actually makes a difference. We’re really grateful you gave us a try and even happier that you’re sticking with us.
If you ever need anything, we’re always here to help.
Warmly,
Emily
Faulty but no customer support!
Only used the product twice! Tried to recharge and it wouldn’t charge! I emailed customer services for support NO REPLY! Out of desperation to want to use the product again, I purchased a new cable which wasn’t cheap to try and resolve it myself. That didn’t make any difference so must be a faulty unit but I can’t get any response for replacement! Really disappointed!
Order no 154073 and 105670
November 1, 2025
Unprompted review
Reply from Nuvé
UPDATE:
Hi Allison,
Thank you for sharing your order details.
I’ve emailed you the replacement order number, and I’ll be keeping an eye on the tracking to make sure everything arrives safely. I’ve also refunded the cost of the Nuvé Charging Cable you purchased.
If anything else comes up, please don’t hesitate to reach out. I want to make sure you end up with a unit that works exactly as it should.
Warm regards,
Emily
****
Hello,
I’m really sorry to hear about your experience. I completely understand how frustrating that must have been, especially after trying to fix it yourself. This isn’t the level of support we want anyone to go through.
We truly want to make this right for you. Since we can’t locate your order without more details, could you please email us at info@nuvebrand.com or share your order number here? Once we have that, we’ll sort out a replacement for you right away.
Thank you for giving us the chance to fix this. We’re here to help
Warment regards,
Emily
The best home pedicure
I have used so many different pumices, files and creams and I can honestly say that this is THE best home pedicure treatment I have ever used. It left my feet so smooth and is so easy to use. I won’t need a salon pedicure again. Highly recommend to all :)
November 15, 2025
Unprompted review
Reply from Nuvé
Hi Mrs Aitch,
This made our day 💖. We’re so glad to hear it’s giving you that salon-smooth finish right at home. Thank you so much for the love and the recommendation, it means everything to us🙏!
If you ever want to keep that softness lasting even longer, our Hydracare Balm pairs perfectly with your routine.
Thanks for being part of the Nuvé family!
Warm regards,
Emily
Faulty product-Update
Faulty product. It worked and provided results I needed but now the product does not work after two uses. Red light flashes and does not charge. Sent email on 11/18/2025 to customer service as well. Spent over $50 dollars including for replacement heads. This is deceptive marketing and disappointing! I will not spend another dime just to return it. Also crappy return policy which plays into deceptive business practices. Most reputable companies pay for returns and provides refunds not tell customers to read return policies prior to purchase. I read this after the fact which pissed me off! Thanks Nuve for nothing!!!
Update to review!
Nuve has responded and with a quick turnaround for a replacement and included a complimentary Nuve Hydracare Balm. I definitely appreciate the due diligence and look forward to continuing my improved foot care!!
November 17, 2025
Unprompted review
Reply from Nuvé
UPDATE :
Hi Lorrie,
Thank you again for working with us on this.
I’m really glad you were able to confirm your address, and your replacement Nuvé Silk 3 Pro is now on the way. We’ll keep an eye on the tracking from our end to make sure everything moves smoothly.
When your new unit arrives, please let us know. We want to be sure it gets to you safely and is working perfectly. Hopefully this replacement will turn your Nuvé experience around.
Thank you again for your patience and for giving us the chance to make things right.
Warmest regards,
Emily
******
Hi Lorrie,
Thank you for bringing this to our attention.
I’m truly sorry for the trouble you’ve experienced and how frustrating this has been. Your Nuvé should never stop working after two uses, and you shouldn’t have had to deal with this level of inconvenience.
I also want to sincerely apologize for the confusion with our AI agent. It’s designed to guide customers to our help pages while waiting for a real team member to step in, but I understand how unhelpful that felt in your situation.
We’ve emailed you already, and we’ll send you a full replacement at no cost. No need to return anything. Just confirm your shipping address in our email, and we’ll get it sorted right away.
Thank you for giving us a chance to make this right.
Warmest regards,
Emily
Amazing product and customer service
Amazing product and customer service! Highly recommended 🤩
November 1, 2025
Unprompted review
Reply from Nuvé
Hi Rina,
Thank you so much for this lovely review. We are really happy to hear you are enjoying your Nuvé and that you had a great experience with our customer service. Your recommendation means a lot to us. 🤩
If you ever need anything, we are always here to help!
All the best,
Emily
What a great little device! 💖
What a great little device! It works way better than expected! I love it so much I also purchased their Hydracare stick, and the cute wee pink padded bag. I’m a Nuvé convert 💯! Very highly recommended!
November 16, 2025
Unprompted review
Reply from Nuvé
Hey Christel,
You just made our whole day, thank you! 💖
We are so happy to hear your Nuvé is working even better than expected, and we love that you picked up the Hydracare Balm and the Nuvé Essentials Bag too. A full Nuvé setup! 😍
It means so much to us that you are now a Nuvé convert. Thank you for the love and for recommending us. We appreciate you more than you know! 💕
All the best,
Emily
My feet are now SO SMOOTH!
My feet are nice and smooth now! The device was very easy to use.
November 15, 2025
Unprompted review
Reply from Nuvé
Hi Rebecca,
We’re so happy to hear that, smooth, happy feet are the best feeling! 💜
And it’s wonderful to know the Nuvé was easy and effortless for you to use.
If you ever need anything or have questions along the way, we’re always here for you. Enjoy those silky-soft results! ✨
Warmly,
Petra
Smooth feet at last!
I have been struggling with a pumice stone to remove the calluses on my feet and my Nuvé got rid of them in literally minutes. I can’t believe how smooth my feet are now. It is amazing and I’m so glad I purchased this
November 14, 2025
Unprompted review
Reply from Nuvé
Hi Denise,
This absolutely made our day, thank you! 💖
We’re so glad your Nuvé finally gave you the smooth, effortless results you’d been trying to get with a pumice stone. It’s amazing what a difference a few minutes can make, right?
Enjoy those lovely soft feet, and if you ever need anything at all, we’re always here to help.
Warmly,
Emily
Great product excellent company
Great product does exactly what is says it does I am so pleased I purchased it.
Excellent friendly and helpful customer service.
November 10, 2025
Unprompted review
Reply from Nuvé
Hi Betty,
That absolutely made our day! We're so happy to hear you’re loving your Nuvé and that our team could make your experience a great one.
Thank you for taking the time to share such kind words — it truly means a lot to us. Enjoy your smooth results! ✨
Warmly,
Emily
This product is BRILLIANT
This product is BRILLIANT. I couldn’t believe it. I thought it’s too good to be true but it is actually fantastic. Do yourself a favour. Get one and the refills together and you won’t look back. You’ll have beautiful smooth feet that you can paint your own toenails and save yourself Thousands going for a pedicure!!!!
November 7, 2025
Unprompted review
Reply from Nuvé
Hey Sue,
Wow, thank you so much! 💖
We’re over the moon to hear how much you’re loving your Nuvé ! It’s always the best feeling when something that seems too good to be true actually delivers 😎✨ Your results sound amazing, smooth feet, DIY pedis, and saving thousands? That’s a total win-win! 😂
Thanks again for the love and for spreading the word 🙏 You’ve made our day! 👋
Warmly,
Emily
The silk pro device really made my feet…
The silk pro device really made my feet smooth and they look healthier now. Before getting this nuve device, my feet were painful . Now I can walk again knowing my feet are feeling good. The shipment took longer than expected but the team responded to my email and made sure I would get my nuve. Thank you so much for creating silk pro nuve.
November 6, 2025
Unprompted review
Reply from Nuvé
Hi Carls,
Thank you so much for sharing your experience, we’re truly happy to hear how much the Nuvé Silk Pro has helped! Knowing it’s made such a difference for your comfort and confidence means the world to us. 💖
We also appreciate your patience with the shipping delay and are glad our team was able to make sure it reached you safely.
If you ever need anything or have questions about using your Silk Pro, please feel free to reach out, we’re always here to help.
Warmly,
Emily
The product is absolutely amazing
The product is absolutely amazing! The difference in performance between this and an alternate product is light years apart. It did everything that was promised!
November 6, 2025
Unprompted review
Reply from Nuvé
Hi Tim,
Thank you so much for your fantastic feedback, we’re really happy to hear how much you’re enjoying your Nuvé! It’s great to know it’s performing just the way you hoped and making such a difference for you. 🙏 💖
If you ever need anything or have any questions, please don’t hesitate to reach out , we’re always here to help.
Warmly,
Emily
I’ve done it all
I’ve done it all. Expensive pedicures. Callus removal. Podiatrist . Ruined countless pairs of socks with the moisturizers and Vaseline I slather onto my feet. Nothing worked until the Nuve. At first I used it three times a week for a couple of weeks. I now use it once weekly and I seriously cannot believe the difference. The pain from calluses on my big toes gone- calluses gone too. My feet are soft and supple. I’m not embarrassed by them anymore. The discoloration, hard skin, pain. Gone! Iam so glad I made this purchase and I rarely write reviews but this one is well deserved.
October 1, 2025
Unprompted review
Reply from Nuvé
Hi Michele,
Thank you so much, Michele! 💕 Your story truly means the world to us. We’re so happy to hear how much the Nuvé has helped you, not just in keeping your feet soft and healthy, but in bringing back your confidence and comfort, too. It’s wonderful to know it’s made such a difference after everything you’ve tried.
Thank you for taking the time to share your experience, especially since you rarely write reviews. It really means a lot. ✨
Warmly,
Emily
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