Product arrived timely and honestly it was sooner then expected Let’s talk about the actual product though… I was skeptical and had low expectations. Oh my goodness did this do everything and more... See more
Company replied
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Based on reviews, created with AI
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
Completely risk-free. No returns. No hassle.
United Kingdom
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I believe this is a professional company. I like the fact the silk pro works well- I love it - but I've only had a few uses due to the silk pro not charging or working after charging. The Red light came on when plugged in, but the next morning it did not switch on. I have contacted them but I'm concerned now my money is wasted. Nuve have responded very quickly but need to pass on to another team. It's nice to feel heard and get a response. But disappointed.

Reply from Nuvé
Orders on the 5th December
Still not received for my wife for Christmas absolutely terrible service, many emails no response ! I bought this is good faith and trusted you but this is really not good taking money of people and not sending till 12 days later !! You should not take money of people of you cannot fulfil there orders !

Reply from Nuvé
Ordered on 13th December for Christmas. Despatched on the 19th December to unfortunately Yodel.....
Delivery now expected 25th to 29th December...6 days to process an order and possibly 10 to deliver it...(if it comes at all with Yodel) Poor

Reply from Nuvé
If you want a professional pedicure at home invest in this neat gadget that works brilliantly on dead skin around the heels and soles of the feet. Such a great device that comes with a fine and course roller. I also bought a Hydracare Deep Hydration Stick which is super moisturising with a devine fragrance. Sheer luxury.

Reply from Nuvé
I ordered a silk pro 3 in good fatih from this company as a xmas gift for my wife..the item was shown in stock and available ..2 weeks later i am still waiting for my order to arrive !..be prepared for a bombardment of AI generated e mails excusing their horrendous customer service and offering you various discounts to further profit them ..i would strongly avoid if you need this item for a specific date

Reply from Nuvé
Ordered a Christmas gift for my wife, poor customer service just found out it’s not arriving for Christmas Day, no indication of that when I ordered it, after chasing the order I received an email saying it’s not going to arrive, I’ll have to find a replacement from someone else hopefully, gutted and very disappointed.

Reply from Nuvé
Ordered on the 8th Dec which should have been plenty of time for christmas, I emailed on the 13th for a update as it still just said confirmed, they replied saying its 7 business days until dispatch due to high demand, that's fine I understand its a busy time but it said 3-7 days delivery when ordering, i assumed once dispatched it would only take a few days to arrive, order dispatched and the tracking shows its coming from China! Now the 18th and its still not even in the country and estimated between 23rd and 27th so not hopeful it will come in time for christmas, very disappointed as it was a gift and im now going to have to buy something else. It still says on there website 3-7 days delivery why still accept orders when there's so many people still waiting? Also disappointed to see it coming from China im now thinking I could have ordered the same product from amazon for half the price and next day delivery..
Order number is #180031

Reply from Nuvé
Product may be great if it ever arrives. Order placed nearly three weeks ahead of Christmas and tracking now saying delivery likely 27th December so missing Christmas.
Why do a Black Friday sale so close to Christmas if you can’t handle demand and/or logistics?
I see from your email response you’re non-UK based, hence the delays at customs. These delivery delays should be explained at point of purchase.

Reply from Nuvé
I ordered mine on December 3rd. I’ve no email saying it’s been sent. I’ve contacted them by email twice and received a generic.. automated reply. I have no confidence it’s gonna arrive before Christmas and would like to cancel my order and have a refund.
My order number is #174636

Reply from Nuvé
I made an order on the 5th and still have't heard from them - not even a confirmation email- the money was taken on the 5th.
Where is my parcel please ?

Reply from Nuvé
I have had painful cracked heels for years, and though they can be dealt with by a podiatrist, having the time to go to one is hard to find, and then there is the embarrassment of the state of my heels.
Nothing else seemed to do much for me.
But this gadget does the trick. Hard, scaly feet became baby soft in minutes - and it was strangely gratifying.

Reply from Nuvé
Absolute Nightmare dealing with this organisation.
I ordered a ladies hygiene / grooming product on 05 Dec 2025 - 19 days to get it to me ahead of Xmas + of course they banked my card money immediately
11 days on? No sign of the goods - Rather, all i've got are 'say nothing emails' in 'right on WOKE speak' like they 'Thank me for 'Reaching Out' to them? What a load of Crud + an amorphous / generic email message that 'Yodel' (God help us) have my parcel/s 'In transit' & they 'may just deliver it' by the 27th of December 2 Days AFTER Xmas - What a complete S*** Show
I've already resigned myself to the fact I have been 'conned' by 'Nuve' & the other reviews (apart from the 4 or 5 Star 'Bot' Reviews as dodgy companies ALWAYS hire to con people further that they are a 'Great organisation to deal with') - So i'll be contacting my card provider for a refund.
Avoid this lot like the plague as I have never in my life known 'anything' like them.
Dreadful

Reply from Nuvé
Used it for the first time last night it's so much better than my pumice stone and other item's I used only negative directions not very clear almost cut myself because it goes in a specific direction

Reply from Nuvé
Absolute game changer! I love the Silk 3 Pro, after using it for less than 5 minutes I am blown away by it! My feet are smooth, soft and sandal ready, goodbye hard calluses! It is simple and easy to use and I can save my money now, especially when pedicures can cost anywhere from $70 upwards. I have hit the jackpot because I have bought a product that actually does what is says, and more! If you want smooth, beautiful feet, then run, don't walk, and do yourself a favour and get this brilliant product!

Reply from Nuvé
I placed my order on 1st December 2025. Today is 14th December 2025 and I still have not received my order. I wrote to customer services about a week ago with a query about the status of my order, and what a surprise... no reply. Never again.

Reply from Nuvé
Terrible customer service, 10 days and have not received my order. No communication when i reached out. Keep the product and credit my account.

Reply from Nuvé
Timeline:
12/3/2025: Order for device confirmed. #175222
12/3/2025: Upsell email received to include replacement pack with discount incentive. #175269
12/3/2025: Now both orders are confirmed.
12/7/2025: Receive email from Julia (founder) about order "should" ship in three days and included a 60% discount for future orders as an "apology". Also claimed "transparency".
12/10/2025: I email support questioning what order shipment status is due to the status remaining unchanged and making clear that shady and deceptive "upsell" practices aren't appreciated.
12/11/2025: Emily replies that it's "supposed" to ship on December 15, 2025 but might not make it in time before Christmas. Also states "transparency" and offers a 20% discount from both orders as "apology".
------------------------------------------------------------
Facts:
Both orders are confirmed by this company after upselling when they clearly knew both orders wouldn't be shipping in a timely manner on Dec 3, 2025. Zero notifications of fulfillment issues, shipping delays or problems.
12/11/2025:
- I demand an immediate refund.
- Deceptive upselling, no notifications, no messaging, no alerting that order fulfillment issues exist on many levels.
- They have your money in full at order point. You have nothing until you start pushing on them.
- They offer nothing other than apology discounts and claims of transparency.
12/12/2025:
- Order status remains "Confirmed"
- Refund demand hasn't been answered or implemented

Reply from Nuvé
Easy to order, fast delivery and a very good product. Definitely use again.

Reply from Nuvé
This company is not transparent in their sourcing or shipping. I ordered this callous remover with the expectation it would be delivered within 7 days. When this did not happen I looked further into shipping and see it comes from China direct. This needs to be CLEAR to the consumer. Another China-direct sourced site sells this (or very similar) item for 3.00. Nuve charges more than 10 times this price. If I wanted to order direct from China and wait weeks for delivery for subpar product, I would have done so. This company seems dishonest and deceptive at best and I am trying to let others know of the origin of the product before they order thinking it is being sourced from their country of origin, i.e. UK or US. I can't speak to the product itself as I have not received mine and will not be keeping it.

Reply from Nuvé
UPDATE #2 for Emily after your replies: Thank you very much, I did receive the replacement, and I am very grateful that you made this situation right so promptly! All the best.
I purchased this product 4 months ago, and it stopped charging. I've sent two emails to the only customer support option the company provides with no reply. Extremely disappointed after spending $100 for the device and three replacement heads.

Reply from Nuvé
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