Two major problems with chiller unit- electrical switch failed. That was replaced but 1 week later fans failed. Thus, product itself is suspect. ON THE OTHERHAND-these defects exposed me to customer s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Decent product, it keeps my ice bath cold and I’ve used less ice since having it. I like my water temp around 40 degrees. Customer service responded quickly and helped with the error code I had.
While I like the led mat, the customer service experience was horrible. First, I wanted to exchange for a more expensive product - I asked for the change before I ever used the product. However, if yo... See more
Company replied
We love our nuvio chiller. The cold plunges are a great health tool. We took extra steps to keep the water clean like adding an extra, separate filter with a UV light to kill bacteria. Using a dob... See more
Company details
Written by the company
Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Contact info
United States
- support@nuviorecovery.com
- nuviorecovery.com
3.2
Average
250 reviews
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This should be labeled as a Chinese…
This should be labeled as a Chinese reseller product — because that’s all it is. Zero innovation, low durability, and high price tag.
August 11, 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Leaks
Leaks, flimsy, and feels super cheap. Found it on Shopee a day later. Same tub, same valves, no branding. Not worth what they charge.
August 19, 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Really poor quality
Really poor quality. I looked it up and it’s literally the same product being sold on AliExpress for a quarter of the price. Total scam.
August 18, 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Inflatable quality is terrible
Inflatable quality is terrible, and the cooling system barely works. Searched online and found the exact tub on Alibaba. Never again.
August 23, 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
Felt like a $60 toy
Felt like a $60 toy. Turns out that’s exactly what it is — the same unit on Shopee for way less. I was fooled by the marketing.
August 31, 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist.
I had a small issue with my pump
I had a small issue with my pump, and the customer service team were able to get a replacement arranged for me very quickly. They even reached out later to check if it had solved the problem (which it had). Very great, thank you!
August 14, 2025
Unprompted review
This product has never worked from the…
This product has never worked from the beginning. I requested a refund, but was told it could not be refunded because it was “used.” The reality is that we have never been able to use it at all.
The sauna is the same way it does not work, and the company refuses to take responsibility.
⚠️ Please do not invest in these products. The company does not stand behind what they sell or support their customers when problems arise. They also refuse to send me my refund Celia Velazquez
July 2, 2025
Unprompted review
Reply from Nuvio Recovery
Hi Celia,
Thank you for sharing your experience with us. We’re very sorry to hear how disappointing this has been, and we completely understand your frustration.
All of our products are covered by a one-year guarantee and lifetime customer support, and we want to make sure this is resolved properly. Could you please share your order number with us so we can investigate your case and assist you directly?
We’re committed to making sure every customer feels cared for, and we’ll do our best to support you.
Nuvio
Not working, no customer service
My chiller arrived non functional and I have been emailing customer support for 5 days straight with no answer, do not buy from them
August 29, 2025
Unprompted review
Reply from Nuvio Recovery
Hi Bryan,
I’m very sorry your chiller arrived not working and that you haven’t heard back from us. Please share your order number so we can look into this quickly and get you the support you need.
We take situations like this seriously and want to make it right for you.
Nuvio
Product doesnt work & customer service won't help
I purchased two products from Nuvio, one being the chiller and the other being the long recovery pod. After three months the chiller stopped working and the recovery pod had a leak from the beginning.
The customer support team at Nuvio is responsive, but unwilling to help fix or replace any products. They string you along asking for videos and making you try different things, none of which actually help. Once I requested a refund or a product replacement they went completely dark on me. Stay away from this company.
May 6, 2025
Unprompted review
Reply from Nuvio Recovery
Hi Kevin,
Thank you for letting us know about your experience. We’re very sorry to hear that both products have given you trouble and that our support hasn’t met your expectations. That’s not the level of service we want for our customers.
We’d like to look into this for you right away. Could you please share your order number with us so we can review your case and provide the right solution?
We truly value your trust and want to make sure you feel fully supported moving forward.
Nuvio
Customer support is terrible
Customer support is terrible. The product will have issues and you will be at the mercy of “Charlie” in support to resolve an issue. Its taken me 2 months to get the simplest response with no explanation. Try contacting and talking to a human before purchasing - you cant!
August 24, 2025
Unprompted review
It’s very slow to cool down a…
It’s very slow to cool down a regular-sized tub. Mine takes 6-8 hours to go from 20°C to 6°C. I bought it hoping to run it for 1–2 hours each night while I work out, then come back for a plunge. But the reality is I have to leave it on all day or all night, which blocks the tub from normal use. Not great. I have the Recovery Chiller for Ice Bath.
August 14, 2025
Unprompted review
Great service from Charlie
Charlie was great and took care of everything in an expedient manner. Just a couple of quick videos of the error code and they sent the part with how-to videos for changing it. Works like a champ now.
July 23, 2025
Unprompted review
It didn’t work when I first received…
It didn’t work when I first received it. I was trying to test it in a bucket of water to see how fast it would cool. The pump wasn’t working and we tried everything to fix it with their support team. I wanted to get my obey back because I had all the equipment and boxes still but because I tested it in the bucket they wouldn’t accept it. How are we supposed to figure out it works without trying it? They told me they would send out a new pump to replace the broken one and I never received that either. So the company and the equipment is sketchy. I would look into any of the other options out there.
July 14, 2025
Unprompted review
Reply from Nuvio Recovery
Hi Michael,
I’m sorry to hear your pump wasn’t working when you received it and that the promised replacement never arrived. I completely understand the frustration. Could you please share your order number so I can personally review and handle your case?
We want to get to the bottom of this and make sure it’s properly addressed.
Nuvio
BUYER BEWARE!!!!
BUYER BEWARE!!!!! Customer service is HORRIBLE, I’ve been reaching out for a week and no response. Their policy states they’ll send a new unit within 24 hours , still haven’t heard back from anyone. You can’t speak with anyone , it’s all automated. There product is shit, it quit working in less than a year. DO NOT BUY!!!
August 7, 2025
Unprompted review
Reply from Nuvio Recovery
Hi Darin,
Thank you for your message. I’d like to assure you that while we sometimes use email templates to streamline communication, our team carefully reviews each case to make sure you receive the most accurate and helpful assistance possible. I’m sorry for the delay in getting back to you. We aim to respond as quickly as we can, and it’s clear we fell short here.
Could you please share your order number so I can investigate why it took so long to receive a response and work on getting this resolved for you? We want to fully understand what happened and ensure you get the support you need.
Thank you for bringing this to our attention. We want to make things right.
Nuvio
JUNK
I wish , I would have did more research before I purchased, look at BBB complaints none answered. no service or communication with problems. garbage product no service. do your research so you don't get screwed like the rest of us.
August 1, 2025
Unprompted review
Reply from Nuvio Recovery
Hi Kurt,
We’re sorry to hear this has been your experience. We’d like to look into what happened and help get this resolved for you. Could you please share your order number so we can review the situation?
Kind regards,
Nuvio
Terrible company
Terrible company. Used 5 times and stopped working. Contacted company within 30 days and they said it has to be unopened and unused to return. They say they will repair and send parts but have done nothing. Run, don't waste your money here.
August 1, 2025
Unprompted review
Reply from Nuvio Recovery
Hi Kevin,
We’re really sorry to hear about your experience and completely understand your frustration. This is not the experience we aim for our customers to have. Could you please share your order number so we can look into this for you right away?
While our return policy requires products to be unopened and unused for a refund, we do offer a 1-year guarantee and lifetime support. We’d be happy to arrange a replacement to get this resolved for you as quickly as possible.
Kind regards,
Nuvio
I gave it a chance
I gave it a chance. Used it for about a week before it started leaking from the side seam. I was super gentle with it, followed all setup instructions, and still ran into problems.
When I contacted support, they gave me the usual “try reinflating” advice. Eventually I gave up. Out of curiosity, I reverse searched the product and found it all over AliExpress.
Same photos, same measurements, same tub — just without the Titan logo. That was the final straw. I wouldn’t recommend this to anyone. It’s not a real product, just a branded import.
July 10, 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
This felt like a premium brand when I…
This felt like a premium brand when I placed the order — nice website, professional photos, big promises. But when the product arrived, I could instantly tell it was mass-produced. It’s a thin, inflatable cold plunge that can’t hold its shape well and has poor thermal retention. After a bit of online research, I saw the same tub listed under different names on Temu and Shopee for a fraction of the cost. I don’t mind paying for quality, but there was none here. You’re essentially paying for the marketing, not the product. I’d absolutely avoid this brand.
July 11, 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
I rarely leave reviews
I rarely leave reviews, but this felt necessary. The cold plunge I received is not what’s advertised. The material is flimsy, it doesn’t insulate well, and the stitching started to fray after a few uses. I emailed customer service with photos, and their response was robotic at best. The worst part? A quick Google image search led me to multiple Chinese marketplaces selling the exact same tub for under $100. I paid over six times that. This isn’t a custom-built product, it’s a low-cost import with a big logo and a bigger markup. Disappointing to say the least.
July 15, 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
Zero quality control
Zero quality control. Mine arrived scratched, with a weak seal, and it leaked from day one. Customer service told me to “tighten the valve.” Useless.
July 11, 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
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