Tradex group Reviews 

66
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

DO NOT DO BUY FROM NUVO PLUMBLING They emailed me a quote for £2000 to install my boiler then charged me £2600!! They still have not refunded me my £600 and they erase most of the bad reviews of th... See more

Rated 5 out of 5 stars

After carrying out a diagnostic, the next morning engineers from the Nuvo team arrived at my property bright and early to carry out the necessary work. They managed to complete a boiler change to... See more

Rated 5 out of 5 stars

Great services, the Gas Engineer was prompt for his appoint & carried out all checks on our combie boiler & gas hob cooker which was for a landlord gas safety certificate. Once all the checks wer... See more

Rated 5 out of 5 stars

Nuvo were great to deal with, offered realistic advice and did an amazing job in fitting a new boiler for me. Richard, my engineer, was always on time, accommodating my need to leave the house early f... See more

Company details

  1. Gas Installation Service
  2. Plumber

About Tradex group

Written by the company

Nuvo Plumbing & Heating is a leading provider of plumbing and heating solutions for both domestic and commercial customers. Our team is mobile and flexible, covering Central London, surrounding areas and are available around the clock. We offer emergency callouts during evenings and weekends, 24/7.

Our engineers are all fully qualified, Gas Safe registered and are able to take care of a wide range of plumbing and heating issues from emergencies.

We are also accredited with leading manufactures such as Valliant Worcester Bosch and many more so our team will have the knowledge and understanding and will be able to diagnose your heating issues as promptly and efficiently as possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

66 reviews

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4.3

All reviews

(66)

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Rated 5 out of 5 stars

Power flush - excellent job

Nuvo Plumbing did a power flush of my central heating system to remove all the grime - I now have a quiet boiler and all my radiators are working properly. Arrived on time, plumber was friendly and helpful, explained what he was doing so I understood, at a competitive price. I will certainly use Nuvo again if I need work done on plumbing/heating. Would recommend to anyone.

April 12, 2017
Unprompted review
Rated 5 out of 5 stars

Start to finish an outstanding …

Start to finish an outstanding purchase. Alonzo was very knowledgeable and accommodating throughout. The price for the installation of our new boiler was extremely competitive. The installing engineers were courteous diligent and very efficient throughout. I've been very pleased with the whole experience so far and would definitely recommend Nuvo.

April 7, 2017
Unprompted review
Rated 5 out of 5 stars

Five star service

Communication is friendly, the quote was competitive, the plumber came on time and cleaned up after himself. I had a follow up call too to check that all was well.

April 2, 2017
Unprompted review
Rated 5 out of 5 stars

Quality, Honest, Professional Plumbers

Quick, reliable, honest, professional service at a reasonable price - what more do you want?!

All the team polite and friendly and they really care about doing a good job - would recommend.

April 2, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Made good the ommissions of a previous firm we had employed, responded quickly, identified the problem and then corrected it.

April 1, 2017
Unprompted review
Rated 5 out of 5 stars

Power flush and boiler installation

Very happy with service provided, had power flush and new boiler installed at a reasonable price. I would definitely recommend this company .

March 31, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Anna,

We are happy to hear that you were pleased with the quality of the work and how quickly our engineer was able to carry this out for you. As you can imagine, these are qualities about our service that our customers value highly.

Furthermore, we are glad that you feel you received value for money; this is something we aim for as we know that this is an important factor in any service.

Should you require any of our services in the near future, please do not hesitate to contact us. :)

Rated 5 out of 5 stars

Boiler Fix

I was very happy with the work done and the price was very reasonable. Turned up on time and fixed my boiler with no issues.

March 30, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Neil,


Thank you for sharing your experience

We are happy to see you received the service we as a company expect to provide. We understand the importance of a fast, efficient and professional service and strive to achieve this on every occasion.

were happy that our engineer was able to resolve the issue with your boiler with no issues when doing so.

should you require any of our services in the near future please do not hesitate to contact us :)

Rated 5 out of 5 stars

Really nice guy and knew his stuff

Really nice guy and knew his stuff, good price and am confident in the work.

March 30, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Jane,

Thank you for your wonderful review, we appreciate your feedback as it always helps us know that we are on the right track. were happy that you found our engineer informative with a good work ethic whilst carrying out works at your property.

Should you require any of our services in the near future please do not hesitate to contact us :)

Rated 5 out of 5 stars

Great service

March 29, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Mr Antony,

Thank you for leaving us your feedback we are delighted to know that you were happy with the service which we provided for you.

We are always here if you need us, please do not hesitate to call if we can ever be of service again.

Rated 5 out of 5 stars

Purchase & Fit large Curved Radiator

We needed to get a large curved radiator. Nuvo were able to prepare the template (you need this to order the curve radiator) purchase and fit the radiator. They provided a quote pretty quick and stuck to their price. It took a while to get the job done however whenever I called to follow-up on anything, the staff were extremely helpful and did their best to accomodate us. With curved radiators it takes around 7-10 days for the supplier to get the radiator and curved it into shape. That's what took most of the time, Nuvo were quick to respond once that was done. I would use this firm again, and would certainly recommend them.

March 29, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Hi There,

Thank you for sharing your experience of Nuvo Plumbing & Heating

We are very happy to hear that you were impressed with the efficiency, speed and friendliness of our service. Our engineers do pride themselves on being able to provide our customers with a high standard of workmanship and professionalism.

We are always here if you need us, please do not hesitate to call if we can ever be of service again.

Rated 5 out of 5 stars

Good Service

Great customer relations. They had to visit several times but the quality of work and cost were more than satisfactory.
Thanks

March 29, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Steven,


Thank you for taking the time out to leave us your feedback this is very helpful for us as we aim to provide our customers with a high standard of customer service and workmanship.

Should you require any of our services, please do not hesitate to contact us.

Rated 5 out of 5 stars

Speedy fix

Came within a couple of hours and fixed the problem.

March 21, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Adam,

We are happy to hear that you were pleased with the speed in which we were able to attend and resolve your plumbing issue. Our engineers do pride themselves on being able to bring about a quick and effective resolution with every visit and this is a quality about our service that our customers value highly, so thank you again for commenting on this.

Rated 5 out of 5 stars

Would definitely use again

Was a pleasure dealing with this company from start to finish, they were very helpful and turned up when they said they would.

March 20, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Georgina,

Thank you for your feedback we aim to provide a high standard of customer service we are happy that our engineer was able to carry out the works for your heating issues.

Should you require any other services in the near future please do not hesitate to contact us.

Rated 5 out of 5 stars

Prompt, friendly and reasonable price

Needed the kitchen tap replacing. Quoted and got the work done in 2 days. Arrived on time and carried out the work promptly and the plumber was very friendly. Overall no negatives.

March 17, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Asid,

Thank you for taking the time out to leave us your feedback, we are delighted that you were happy with our services.

Please do not hesitate to contact us again should you require our services in the near future.

Rated 5 out of 5 stars

Good value and professional service

Nuvo provided an excellent service from start to finish. Richard, the plumber, uncovered the issue with our hot water and explained clearly and simply what was required. His work was top notch and overall nuvo provided good value and were professional!

March 12, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Mr Sargo,

Thank you for taking the time out to leave us a review, your feedback is vital as it guides us in the right direction. Our aim is to ensure our engineers show professionalism and pride with in their works at all times.
Should you require any of our services in the near future please do not hesitate to contact us.

Rated 5 out of 5 stars

boiler service & repair

excellent service and competitive rates, quick no hassle fix and repair. Gave me payment options in regard to a fixed fee or a breakdown costing.
Would highly recommend

March 3, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Mr Yarnold,

Thank you for taking the time to write us a lovely review, we appreciate your feedback as it gives us the knowing as to what our customers are happy with and how our services have been. Should you require any services in the future please do not hesitate to contact us.

Rated 5 out of 5 stars

Top communication and service

Booked to fix leaking toilet - came next morning at 8am.

Both office and plumber that attended were very professional.

Would use again.

February 28, 2017
Unprompted review
Tradex group logo

Reply from Tradex group

Dear Mr V Dadelszen,

Thank you very much for your review, we are pleased that we were able to provide you a professional service from the point of contact from the office to the engineers works, Thank you again for sharing your review. please do not hesitate to contact us if we can ever be of assistance in the future.

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