Nuzest Europe Reviews 

235
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

All product I received was past the “best before” date. I have tried to reach out concerning this, but the company is not responding. This is extremely disappointing considering I’ve ordered from here... See more

Rated 5 out of 5 stars

Honestly I have nothing to complain, I have tried some other plant based protein powders before and this one is the most affordable, gentle in my gut and the flavour is amazing. I have the smooth vani... See more

Rated 3 out of 5 stars

Got some protein bars, and while I'm confident in the quality and taste(I haven't tried them yet) I am a little disappointed to see they only have 4 months until the use by date will expire, the manuf... See more

Company replied

Rated 5 out of 5 stars

I bought trial sachets for my 10 year old daughter to try (she's always asking to taste my shakes for grown-ups and now can have her own). She loved all three flavours, saying they taste so flavourful... See more

Company replied

Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

Written by the company

Premium plant-based nutrition. Led by nature and backed by science. Making good nutrition easy for everyone.


Contact info

3.3

Average

TrustScore 3.5 out of 5

235 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(235)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful

Had an issue with customs charges and as always Nuzest customer service was great and so quick. Always so appreciative of kindness.

And the protein is top tier and delicious as always!

February 28, 2022
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Reply from Nuzest Europe

Hi Mary - we are so pleased to hear that you are a fan of Nuzest on a whole! 🙂

Rated 5 out of 5 stars

Really one of the best protein powders!

Really one of the best protein powders!
I have IBS and T1D, the Probiotic Protein Powders and it helped me with my digestion and it didn't infected my blood sugar indeed it helped me stabilize the levels.

February 26, 2022
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Reply from Nuzest Europe

Hi Sofia - thank you for such kind words!
We are thrilled to hear that our products are beneficial to you. 🙂

Rated 1 out of 5 stars

My order was stopped by the customs as it is a prohibited product

Unfortunately since Brexit, shipment from non-EU countries are strictly scrutinized. My order of protein powder arrived to Portugal. The shipping company (FedEx or DHL? ) called me and told me they will clear the customs for fee, which I agreed. However, the next day they called me again and told me that the items I ordered was under import restriction and they are not authorized to clear customs for such items. I was told that there may be some fright forwarder who may be able to help me, but they didn’t have any names of the companies I can call. I was told to pick up the goods at the nearest airport in the cargo section. This never happened pre-Brexit when I ordered. I could not be bothered going through the process of finding someone who may be able to do customs clearance for me, and eventually decided to rash FedEx or DHL to return the goods to the sender. Many uk vendors have now set up a warehouse within EU to ship to other EU countries to avoid such trouble. Your customer service has told me that you are in the process of doing it, but it doesn’t look like it’s happening after nearly a year. Nor does your Germany website accepts shipment to other EU countries. I’m wondering why…

February 21, 2022
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Reply from Nuzest Europe

Hi Kay

Thank you for your feedback.

We want to again sincerely apologise for the inconvenience caused by your above experience. We completely understand there were some big challenges caused by Brexit and it wasn't always straightforward getting our products into Europe in 2021.

You will be happy to hear that our EU warehouse is now officially open meaning the above issues you faced are now a thing of the past. We would love to chat with you directly about how best we can help, if you're able to drop an email to hello@nuzest.eu that would be great 😃

Kind Regards

Team Nuzest

Rated 5 out of 5 stars

Great service and amazing product as…

Great service and amazing product as always. I have been using Nuzest's vanilla protein shake almost daily for the last couple of years and couldn't be more happy with it :)

February 20, 2022
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Reply from Nuzest Europe

Hi Ruzha

Thank you so much for your review. Our Clean Lean Protein Smooth Vanilla flavour is a firm favourite with us too 😃

Rated 5 out of 5 stars

Excellent and great tasting

Excellent, I can’t recommend it highly enough. I have serious digestion issues which means all other protein supplements I have tried have caused me digestive upsets and problems, but I have no problems at all with Nuzest, and it also tastes great!

February 20, 2022
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Reply from Nuzest Europe

Hi Julie

Thank you so much for your feedback. We are so delighted to hear that Nuzest has helped you!

Rated 1 out of 5 stars

Got products with a 4 month expiry…

Got products with a 4 month expiry date. Called up and was informed that expiry date doesn’t matter. It can still be used post that.

February 19, 2022
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Reply from Nuzest Europe

Good Morning

Thank you for your feedback.

We are very sorry if there was any confusion around this but we just wanted to clarify that all of our products have a recommended 'best before date' rather than a 'use by date' which means they are perfectly safe for consumption after the date has passed.

We do completely understand if you would rather not consume the products after this date and I believe a return and refund was offered, however we are truly sorry you have not had a great experience with us and we will reach out to you directly to see how else we can best help.

Kind Regards

Team Nuzest

Rated 2 out of 5 stars

I’m disappointed :(

I’m disappointed because I was impressed with the ingredients and it’s what I wanted for the kids . But the powder doesn’t mix very well so it’s all lumpy and you just taste powder and the kids hated the taste,

February 18, 2022
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Reply from Nuzest Europe

Hi Danielle - thank you for taking the time to contact us today.
We are sorry to hear that your children did not enjoy our Kids Good Stuff - whilst this product is hugely popular we understand that taste is subjective and it may not be to everyone’s liking.
A member of our customer support team will contact you directly. 🙂

Rated 5 out of 5 stars

I appreciate the high quality of the…

I appreciate the high quality of the Nuzest products and the amazing service they provide !

February 17, 2022
Unprompted review
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Reply from Nuzest Europe

Hi Isabelle - we are pleased to hear that you are such a big fan of Nuzest! 🙂

Rated 5 out of 5 stars

great!

great experience, customer service is really present so thank you

February 11, 2022
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Reply from Nuzest Europe

Thank you for taking the time to leave such kind words - we will ensure these are passed onto our Customer Support team. 🙂

Rated 5 out of 5 stars

A protein that I like

Vanilla is my favourite protein taste. I like the product a lot and it is the first protein that does not affect my stomach. There is one thing I noticed when I purchased the chocolate taste. It does not make a lot of foam after shaking it. Vanilla makes a lot of foam when shaking. It does not bother me.

February 11, 2022
Unprompted review
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Reply from Nuzest Europe

Hi Christos - thank you for your kind words!
We are so pleased to hear that you are a fan of our products. 🌱

Rated 4 out of 5 stars

Rich Chocolate is unpalatable & disgustingly sweet

UPDATE 18/02/22

Customer Service have now made contact & offered some advice, some free samples to retry alternative flavours & a refund.

Although i didn’t rate this particular product (too sweet) their resolution to my query/feedback was gratefully received & it is upon this that I have upgraded their one star to four.

Purchased the Rich Chocolate for my son. , as this product is particularly aimed & targeted at children who are fussy eaters & therefore at risk of not consuming enough varied goodness. The product is ridiculously, overly sweet & completely unpalatable. Not only could my child not stand the amount of sweetener in it, but it sent my mouth into a uncomfortable tang!
I first privately messaged, as I’m respectful of any business & unfairly discouraging other consumers. No response. I therefore made a polite query on the sponsored FB post from which prompted me to purchase. Not only was this also ignored but DELETED!!!
This screams unethical business practice & poor customer service. All that was needed was a response to my query/feedback. Therefore my recommendation would be to stay clear from this brand, as should anything go wrong with your purchase once they have your money, they clearly aren’t bothered!!!

February 10, 2022
Unprompted review
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Reply from Nuzest Europe

Hi Nadine - thank you for taking the time to contact us today.
Here at Nuzest we welcome & appreciate all feedback from our valued customers.
We will ensure that a member of our customer support team contacts you directly.

Rated 5 out of 5 stars

Great quality protein

Great quality protein - I have many food intolerances and no problems with this product. Great customer service too - I ordered the wrong flavour and it was easy and quick to arrange an exchange

February 4, 2022
Unprompted review
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Reply from Nuzest Europe

Hi - thank you for taking the time let us know how much of a huge Nuzest fan you are! 🙂

Rated 5 out of 5 stars

Good Quality Products & Company

I have ordered twice from Nuzest and received both orders within 3 days, good quality products.

February 3, 2022
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Reply from Nuzest Europe

Hi Mrs. Kemp - thank you for such kind words.
We are happy to hear you that you are pleased with your Nuzest experience! 🌱

Rated 5 out of 5 stars

It just makes life easier…

Simply put…
I am really enjoying your products, and am now also starting to feel real benefits from using them. Also, the service is great. Many thanks.

February 1, 2022
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Reply from Nuzest Europe

Hi Annabelle - we are so please to hear that you are a huge fan of Nuzest on a whole! 🌱

Rated 1 out of 5 stars

Not for me

Unfortunately, I find the protein powders I bought to be really unpleasant taste-wise.

January 31, 2022
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Reply from Nuzest Europe

Hi Rebecca - we are sorry to hear that you are not a fan of our 'Clean Lean Protein'. However, we welcome & are grateful of all feedback.

Please could we kindly ask you to contact us at hello@nuzest.eu where one of our team will be happy to speak further with you. 🙂

Rated 2 out of 5 stars

The delivery was fine but the powders…

The delivery was fine but the powders are absolutely disgusting. Completely bland, un-sweet, and don't taste anything like the flavour they're meant to they just taste of the pea they're made of and 'pea milkshake' is funnily enough not a good flavour. Yes a healthy product is important but so is taste if you want people to actually drink it. A zero sugar milkshake is just stupid.

And I know Nuzest are going to reply saying this is 'very rare feedback' as they have on everybody else's who've said the same thing, but it's not plenty of people on here have said it's gross.

January 23, 2022
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Reply from Nuzest Europe

Hi Zara,
Here at Nuzest we appreciate & welcome all feedback and we thank you for taking the time to share yours with us.

We are sorry to hear that you are not a fan of our Clean Lean Protein, however it is important to keep in mind that this is a health food product & was not designed to be a typical milkshake.

A member of our team will be in touch with you directly. 🙂

Rated 5 out of 5 stars

Good protein

It smells good and easy to shack. Delicious taste. My daugther 7 years old can drink. I mixe protein with fruit to make smoothie for my daughter.

January 22, 2022
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Reply from Nuzest Europe

Hi - we are so pleased to hear that you & your Daughter are fans of Nuzest! 🙂

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