Nwp Online Reviews 48

Quick turnaround of tests and results and samples can be posted back with the prepaid envelope from a post office (no need to drive to find a drop off box).
The only issue was you need to order tests for each person individually and the website is not user friendly (addresses need entering 3 times per person for example). This led to a typo by me on 1 address for one of my household, so their kit wasn't there when we arrived home. Good service from NWP however when called as they sent an urgent replacement FOC.

Excellent service! Next day delivery (even though wasn’t expecting them until we got back from holiday). Sent test back on the Monday and results emailed the next day!

Do not use this company. Ordered and paid for 6 tests. Only 1 has arrived. Rung company was told someone will ring me back. No one has so I've rung them back. Rude, argumentative staff - no apology received. Need these tests tomorrow to fly , she said she would do her best to get them out today - I asked for proof she was sending them and she said she cant send proof. They took £240 for 6 tests on Sunday - I dont even trust they will process the tests so we can fly. They should be shut down by trading standards.

DO NOT RESPOND TO EMAILS.
I ordered a day2 and day 8 test package for my daughter who is 11 and realised straight after that she needed the day 2 only. I tried to reach out to them to amend the order and get some advices. For that I emailed them twice and called 3 times ! No one responds to emails and when they pick up the phone, they ask you to email them again ! Not sure they understand the definition of a good customer service. They are here only to make money without caring about the service.
Please do NOT fall in the trap. Do not be attracted only by the price because their service is very bad. The agent was very rude to me over the phone as if I didn’t have any choice. My final advice: STAY AWAY FROM NWP.

Absolutely unprofessional and never calling back. Day 2 test returned 2 days ago and no reply whatsoever.

Ordered day 2 test, turned up on time and got results in 48 hours. Cheapest service I found at £40 per test

Ordered a day 2 test and it never turned up. Nothing in the mail and I’m on day 8 of my quarantine.

I used this company for day 2 and day 8 covid testing after i returned from France at the end of May 2021. It cost £111. I sent the Day 2 test off and on day 6 when I hadn't received the result I phoned and they said it was in the lab and I would get the results that day and blamed the delay on the Bank Holiday. No results arrived that day. On day 7 I phoned again and was told the same thing. I am not too concerned, Track and Test are notified so they know the results are delayed. BUT what if my day 8 test is delayed as much? I will be doing this on a Saturday - so they will not receive it till Monday which is my day 10. I will have to stay in quarantine until I get this result apparently......