Nxrewards Reviews 

1,229
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight significant savings and generous cashback offers, finding them highly beneficial for everyday spending. Many also appreciate the prompt and effective customer service, noting their helpfulness in resolving issues. Some users find the monthly subscription beneficial, often receiving refunds and accumulating substantial savings. However, some customers experienced issues with cashback not tracking automatically, often requiring manual receipt submission. A few other people also felt that the reduction or removal of popular gift card discounts, like One4all, was disappointing. Additionally, some reviewers reported inconsistent customer service or difficulties with cashback rejections despite providing information.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues such as hidden monthly fees, unexpected... See more

Refund

People report ambiguous experiences with refund, with some customers saving hundreds through monthly... See more

Discount

Customers had positive experiences with discounts, with many reviewers praising the generous cashback offers,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing frustration over... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with some customers reporting significant savings... See more

Reviews shaping this summary

Rated 4 out of 5 stars

NX Rewards has really helped us save quite a lot on shopping and everyday spending. The cashback offers are useful and easy to use. A bit disappointed that the gift card discounts, especially One4a... See more

Company replied

Rated 4 out of 5 stars

The process of using the NX Rewards site is relatively hassle free. CS are very prompt to reply when there is a problem. When I signed up I agreed to T and C s . However even after reaching the £250... See more

Company replied

Rated 4 out of 5 stars

It saved me a ton during Black Friday! Really the best cash back ever! Although needs follow up to most claims, still think it is worthy. To avoid long waiting time, follow up email for on-line pur... See more

Company replied

Rated 4 out of 5 stars

The idea is great. I love I can use it for extra savings for the cash rebate and the savings from gift cards. The admin work in claiming them is a bit tedious, especially the apps. I love claims can b... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Find out more about how to use NX Rewards and get a minimum of 10 percent cashback on your purchases


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Asks customers to review

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3.6

All reviews

(1,229)

323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazing Rewards system

I have been using this for last few months and saving a lot. The system is very well integrated. As soon as you complete your payment to the retailer it gets reflected into the nx rewards about your cashback

December 27, 2025
Nxrewards logo

Reply from Nxrewards

We're happy to hear that you're saving a lot using our system! It's great to know the integration and cashback reflection are working well for you. Thanks for your positive feedback.

Rated 3 out of 5 stars
Nxrewards logo

Reply from Nxrewards

Hello there, thank you for letting us know about your concern.

Upon checking, your payment has been sent on 22 December 2025, and you will receive it within 30 days.

For any questions, 0800 917 7684 is our customer service phone number.

Rated 5 out of 5 stars

My experience has been very positive

My experience has been very positive. The process was smooth and easy to follow, and the offers were clear and rewarding. Overall, it has been a convenient and enjoyable experience.

December 27, 2025
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Reply from Nxrewards

We're happy to hear that you found the process smooth and easy to follow. It's great to know the offers were clear and rewarding, and that you had an enjoyable experience. Thanks for your feedback!

Rated 1 out of 5 stars

I didn't receive any NX rewards yet

I didn't receive any NX rewards yet . So I won't give positive review. I don't fully believe in you

December 27, 2025
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Reply from Nxrewards

Hello there, we appreciate you bringing this to our attention.

We can confirm that your payment has been sent on 22 December 2025, and you will receive it within 30 days. You will see it as wly*natexpressrewards or wly*www.nxcashback.com or natexpressrewards or nxcashback.com 0800 917 7684 on your bank account statement.

For any questions, don't hesitate to contact us in this number: 0800 917 7684*

Rated 5 out of 5 stars

3 weeks and already saved loads £££

Ive only been using NXrewards for a few weeks, but already I have saved around £100 on my Christmas present shopping. It's been a great experience so far

December 22, 2025
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Reply from Nxrewards

We're happy to hear that you're already saving money on your Christmas shopping with NXrewards! It's great to know you're having such a positive experience. Thanks for your feedback.

Rated 1 out of 5 stars

So far a very poor experience

So far a very poor experience.

I created my account back in November, avid user of other cash back sites so this looked good.

Signed up, claimed my bonus straight away and then went on to earn a decent amount with the run up to Christmas.

About 2 weeks in to having my account, it was terminated (December 3rd) for ‘vetting checks’. They requested ID, address proof, bank proof etc. I sent all of this and heard nothing until December 10th where they agreed everything was fine and reactivated my account.

I have logged back since it’s been reactivated and all my earned cashback has completely disappeared. I’ve emailed a few times to request they reinstate it, but I’ve not heard back from them in close to two weeks.

Really poor experience so far, poor customer service and when you do actually earn cash back, it goes into the black hole.

Update: I have provided my membership number as requested.

Update: How can cashback earned through clicking a link online be refused for not having a receipt?

Users can now see how difficult dealing with you is, still no email response to my queries. Good to see you can reply here though.

December 19, 2025
Unprompted review
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Reply from Nxrewards

Hello Dylan, thank you for letting us know about your concerns.

Your account has undergone a review as part of our compliance and verification procedures. Regarding your cashback claims, please share your membership details so we can investigate and follow up with our team.

You can send us an email to contact@nxrewards.com

UPDATE: Thank you for sharing your membership details. Upon checking your cashback request was declined due to missing details on your submitted receipt. As for your Monthly Bonus, our team has sent you an email 16 December 2025 addressing your payment status.

For any questions, we suggest responding to our team's email to keep the conversation going.

Rated 5 out of 5 stars

It's a good way to have cash back…

It's a good way to have cash back according to my expenses habit. I love this easy way to purchase with additional discount. Thanks.

December 17, 2025
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Reply from Nxrewards

We're happy to hear that our cashback system aligns well with your spending habits and that you find it easy to use with the added discounts. Thanks for your positive feedback!

Rated 5 out of 5 stars

Highly recommended.

Simple to use, straightforward, efficient and bullshit free. Customer service replies to every message and it is real cashback.
Highly recommended.

December 16, 2025
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Reply from Nxrewards

We're happy to hear that you find our platform simple, efficient, and straightforward. We appreciate your high recommendation and are glad you find our customer service helpful and the cashback reliable.

Rated 5 out of 5 stars

Great cashback and deal website

Great cashback and deal website. Easy to use and great deals! Have saved a lot.

December 16, 2025
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Reply from Nxrewards

We're happy to hear that you find our website easy to use and are saving money with the great deals. Thank you for your positive feedback!

Rated 4 out of 5 stars

It's a good choice

Sometimes missing the cashback record, but they follow up quickly with satisfactory results.

December 15, 2025
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Reply from Nxrewards

We appreciate your feedback. We're happy to hear that we could resolve the missing cashback record to your satisfaction with our follow-up.

Rated 5 out of 5 stars

Best Reward website

I saved more than £100 in one month

December 15, 2025
Nxrewards logo

Reply from Nxrewards

We're happy to hear that you saved money. Thank you for sharing your positive experience with our service.

Rated 5 out of 5 stars

Read the T and C and u would be fine

An easy to use reliable customer service (they take action on each mail sent) for a cashback site is icing on a cake.

December 15, 2025
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Reply from Nxrewards

We're happy to hear that you found our cashback site easy to use and reliable! It's great to know our customer service met your expectations. Thanks for your feedback.

Rated 3 out of 5 stars

The process was very slow and it did…

The process was very slow and it did not move until i sent an inquiry email, but i did receive my reward in the end

December 11, 2025
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Reply from Nxrewards

We appreciate your feedback and are sorry the process was slow. We're glad you received your reward in the end. For any questions, don't hesitate to contact us at contact@nxrewards.com

Rated 5 out of 5 stars

Excellent experience

Excellent, and convenient

December 12, 2025
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Reply from Nxrewards

We're glad you find the programme as excellent and convenient. We appreciate your 5-star review.

Rated 5 out of 5 stars

Highly recommend!

A very brilliant and user friendly reward platform. Always exciting when finding out what I’m about to pay for can gain some cashback or is with a discount through the membership. It’s easy to fulfill the requirement for the monthly reward to waive the monthly fee. It makes grocery shoppings more fulfilling.

December 13, 2025
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Reply from Nxrewards

We're happy to hear that you find our platform brilliant and user-friendly! It's great to know you enjoy the cashback and discounts, and that you find the monthly reward achievable. We appreciate your positive feedback about your grocery shopping experiences.

Rated 1 out of 5 stars

Great experience first 1.5 years. Downhill now…

A year with NX rewards and it has been fantastic for me. I hope this service continues. A very rare rating of 5-star on Trustpilot from me.

Unfortunately, I have to edit the review. NX rewards is removing the gift card incentive and major retailers like eBay, Argos, other travel websites have also been removed. I am finding it hard to justify why I should be using them now. I will likely be cancelling it this year.

December 11, 2025
Unprompted review
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Reply from Nxrewards

We're happy to hear that you've had a fantastic year with our rewards program! We appreciate your high rating and are grateful for your continued support.

Rated 1 out of 5 stars

Cancelled my account and stole cashback

They randomly cancelled my account because I'd had an account in the past and they refused to pay me the £100+ of cashback I'd accrued.

October 2, 2025
Unprompted review
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Reply from Nxrewards

Hello Ian,

We regret to learn about the cancellation and unpaid cashback. We appreciate you bringing this to our attention.

Our records show that you have multiple accounts created in our programme; under our terms and conditions, a cancelling member may not re-enroll in our programme for at least six (6) months after cancellation of any previous membership- should any additional memberships be detected during these six months by way of name and/or address, email, payment details, and/or bank account/IBAN. In that case, your account has been automatically cancelled, and any accrued benefits will be forfeited.

Rated 1 out of 5 stars

This is a scam

This is a scam. I have booked a coach at national Express in October, and somehow I've been signed up to this national express rewards scheme that has taken £18 each time out of my account on October and November. This is very disappointing from national express, and seems very shady. I have had a look back through my emails and I didnt even get a welcome email or pack, which you would normally expect if you signed up for something. Im straight on the phone to my bank now to do a chargeback.

December 9, 2025
Unprompted review
Nxrewards logo

Reply from Nxrewards

Hi Sean,

Please know that NX Rewards is a genuine cashback programme that helps members earn a minimum 10% cashback on over 1000+ UK retailers. To learn more about the benefits and have access to more resources, you can visit: https://www.nxrewards.com.

We are here to help address your query, and we've requested some more information from you through here. You can also send us an email to contact@nxrewards.com (including your full name, email and member ID) and we will respond back and address your concerns as soon as possible.

Thank you and kind regards,
NX Rewards

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