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Oak&More Reviews 

5,697
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,466 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid construction of the furniture, often describing items as beautiful, well-made, and exceeding expectations. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the clear communication regarding delivery timescales and updates. Delivery services are also highly rated, with drivers often noted for being professional, respectful, and helpful in placing items in the requested rooms. However, some customers experienced issues with delivery, including wrong items being sent, delayed collections, or refusal to unbox items despite paying for the service. A few people also reported concerns about the quality of certain products, such as misaligned panels or sofas sinking quickly, and difficulty in obtaining replacement parts.

What people talk about most

Product

Consumers are highly satisfied with the product quality, frequently describing items as well-made, sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting professional and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the furniture as well-made, sturdy, and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process, whether... See more

Service

Customers had positive experiences with service, often highlighting the ease of ordering, timely delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic place! Kept seeing our perfect sofas online but wanted to see them in person before ordering.....so glad we did. Rotherham showroom was superb, well layed out, plenty of room to brows... See more

Company replied

Rated 5 out of 5 stars

Placed 2 orders with this company & will definitely use them again. Items arrived on time, very, very well packaged & in perfect condition. Delivery drivers were respectful & put all of the large item... See more

Company replied

Rated 5 out of 5 stars

Very easy to order the extra large Loxton sideboard. Very reasonably priced. Kept fully informed on delivery although outer packaging was damaged driver took photos and reported back of the condition.... See more

Company replied

Rated 5 out of 5 stars

The delivery service was excellent.Dining chairs arrived in boxes each one protected from any damage.Quality of the chairs was splendid,they are comfortable and fit round our existing dining table wi... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re a trusted UK furniture brand offering beautifully made pieces for real homes and real lives. From solid oak dining tables to comfortable sofas and smart storage, our collections are thoughtfully designed, built to last, and easy to live with. Whether you're furnishing your forever home or updating a single space, we’re here to make it simple - with helpful service, honest pricing, and quality you can trust. Prefer to try before you buy? Visit our showroom in Peterborough to see our collections in person. We’re proud to be rated highly by customers who value comfort, style, and furniture that’s made to live with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(5,697)

1,392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased !

Lovely pieces of bedroom furniture. Heavy , solid , well made .

June 3, 2026
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Reply from Oak&More

Thank you for your wonderful review Gould. We’re delighted to hear you are pleased with your bedroom furniture and appreciate its quality, solid construction and craftsmanship. Your feedback means a great deal to us, and we hope you enjoy your furniture for many years to come.

Rated 5 out of 5 stars

Herringbone bedroom furniture

I ordered the Herringbone bedroom furniture with slight trepidation. I normally like to physically see what I’m buying. It was a 15 week wait but it was well worth the wait. The furniture came extremely well packed, already erected (apart from the bed) which was super easy to put together. It is all well made, exceeded my expectation. Even the herringbone pattern lines up from drawer to drawer. I absolutely love it.

June 9, 2026
Unprompted review
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Reply from Oak&More

Thank you so much for taking the time to leave such a wonderful review Deborah. We completely understand ordering furniture without seeing it in person can feel like a big decision, so we're delighted to hear your Herringbone bedroom furniture exceeded your expectations and proved to be worth the wait. It's fantastic to know that you were pleased with the quality, packaging, and ease of assembly. We hope you enjoy for many years to come!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Furniture arrived quickly, was well packaged and was of a good quality. Highly recommended. Many thanks

June 9, 2026
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Reply from Oak&More

Thank you for your fantastic review Tracey. We're delighted to hear you were pleased with the service you received from start to finish. It's great to know that your furniture arrived promptly and well packaged. Thank you for your recommendation and for choosing Oak & More!

Rated 5 out of 5 stars

Beautiful oak furniture

Easy to order, excellent delivery and absolutely stunning oak furniture! Would highly recommend.

June 9, 2026
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Reply from Oak&More

Thank you for taking the time to leave such a wonderful review Sarah. We're delighted to hear you found the ordering process easy, the delivery service excellent, and you're pleased with your oak furniture. It's fantastic to know you would highly recommend us!

Rated 5 out of 5 stars

The table and bench are lovely

The table and bench are lovely, great quality. Wood is a beautiful
Colour. Fits great in my small dining area

June 6, 2026
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Reply from Oak&More

Thank you so much for your lovely feedback Claire! We’re delighted to hear your new table and bench fit perfectly in your dining area and you’re enjoying the quality and colour of the wood. We hope they bring many enjoyable meals and memories!

Rated 5 out of 5 stars

Second time I have ordered

Second time I have ordered. Lovely furniture. Excellent quality and delivery company spot on. Thankyou for a sterling servicd

June 8, 2026
Unprompted review
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Reply from Oak&More

Thank you for your continued support and for choosing us again Sandra. We're delighted to hear you're pleased with the quality of your furniture and that the delivery service was spot on. Your kind words mean a great deal to the whole team. Thank you for your wonderful feedback, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Beautiful furniture

I’ve purchased both living room and bedroom furniture from this company and the quality cannot be faulted it’s beautifully made with really quick delivery

June 8, 2026
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Reply from Oak&More

Thank you for your wonderful review Nicole & Lewis. We're delighted to hear you're pleased with both your living room and bedroom furniture. It's great to know the quality, craftsmanship and quick delivery met your expectations. We truly appreciate your support. Enjoy your new furniture!

Rated 5 out of 5 stars

Product was of excellent quality

Product was of excellent quality. Good communication throughout on delivery. Would recommend.

May 30, 2026
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Reply from Oak&More

Thanks for your review James. We're delighted to hear you're pleased with the excellent quality of your product and communication was clear throughout the delivery process. Thank you for your recommendation and for choosing Oak & More!

Rated 5 out of 5 stars

Good value products

Good value products. Well packaged and delivered with care

June 7, 2026
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Reply from Oak&More

Thanks for your review Gana. We're delighted to hear you're pleased with the value of our products and your order arrived well packaged and delivered with care!

Rated 5 out of 5 stars

Easy to order

Easy to order
Great price
Delivery exactly as we were told
Good quality
Kept well informed on delivery

May 31, 2026
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Reply from Oak&More

Thank you for your review. We're delighted to hear that you found the ordering process easy, the price great, and that delivery was exactly as advised. Thank you for choosing Oak & More, and we hope you enjoy your new furniture!

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with , both in quality and service.
The desk we purchased is so well made and the service we received from the company is second to none, delivered exactly when they said they would.

May 27, 2026
Unprompted review
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Reply from Oak&More

Thank you for your wonderful review Sue. We're delighted to hear you're so pleased with both the quality of your desk and the service you received. It's great to know the delivery went smoothly and arrived exactly as promised. Thank you for choosing Oak & More, and we appreciate your kind recommendation!

Rated 5 out of 5 stars

Amazing customer service from ordering…

Amazing customer service from ordering in store to delivery.

Quality of furniture is really good and worth every penny. I would definitely recommend this store.

May 30, 2026
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Reply from Oak&More

Thank you for your fantastic review Michelle. We're delighted to hear you received amazing customer service from our store team through to delivery. It's wonderful to know you're pleased with the quality of your furniture and feel it was worth every penny. Thank you for your recommendation and for choosing Oak & More.

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Good communication. Delivery personnel good and all on time. We are very pleased with our new dining chairs.

June 6, 2026
Unprompted review
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Reply from Oak&More

Thank you for your review Dawn. We're delighted to hear you found the ordering process easy, communication clear, and delivery prompt. Most importantly, we're pleased that you're so happy with your new dining chairs. Thank you for choosing Oak & More, and we hope to welcome you back again in the future!

Rated 5 out of 5 stars

Great item very pleased quality good

Great item very pleased quality good . Delivery service great brought the item into the front room . Would definitely recommend them .

May 30, 2026
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Reply from Oak&More

Thank you for your wonderful review Linda. We're delighted to hear you're pleased with the quality of your item and you had a great delivery experience. It's fantastic to know you would recommend us to others. Thank you for choosing Oak & More!

Rated 5 out of 5 stars

Lovely

Lovely, clear and easy to use website. The furniture is extremely well packaged to avoid any damage to it, plus it looks lovely and very good quality.

June 1, 2026
Unprompted review
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Reply from Oak&More

Thank you for your lovely review Kate. We're delighted to hear you found our website easy to use and you're pleased with the quality of your furniture. It's also great to know the packaging helped ensure everything arrived in perfect condition. We hope you enjoy your new furniture for many years to come.

Rated 5 out of 5 stars

Can’t rate this company highly enough

Can’t rate this company highly enough. We made a mistake with the initial order and Oak & More responded immediately to our email and corrected this for us. The delivery was prompt and on time. On unpacking the chairs unfortunately there was some damage to one chair. Oak & More dealt with this quickly and within a few days we had a replacement chair and didn’t have to return the original chair. The chairs are great and we are very happy with them but we were most impressed by the customer service which was amazing!

May 21, 2026
Unprompted review
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Reply from Oak&More

Thank you for your fantastic review Jayne. We're delighted to hear you're happy with your chairs and our team was able to quickly resolve both the order amendment and replacement chair. Your kind words about our customer service mean a great deal to us. Thank you for choosing Oak & More, and we hope to see you again soon.

Rated 5 out of 5 stars

Very easy to order the extra large…

Very easy to order the extra large Loxton sideboard. Very reasonably priced. Kept fully informed on delivery although outer packaging was damaged driver took photos and reported back of the condition. Once opened it was so well protected no damage at all and they rang within the hour to make sure the unit was ok and I was happy with it. Would order more pieces again from them.

June 5, 2026
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Reply from Oak&More

Thank you for your fantastic review Helen. We're delighted to hear you found the ordering process straightforward and you were pleased with the value of your Extra Large Loxton Sideboard. It's also great to know that our delivery updates kept you informed throughout the process. Whilst we're sorry to hear the outer packaging arrived damaged, we're pleased that our delivery team handled the situation professionally and the sideboard itself was fully protected and arrived in perfect condition. We're equally glad that our follow-up call provided additional reassurance. Thank you for your kind comments and for choosing us!

Rated 5 out of 5 stars

tv unit

good communication.kept up to date with the delivery details.love the item abit pricey,but you only get what you pay for.if i had to criticise anything it would be the delivery cost.i spent alot of money on this tv unit so it would have been nice to get free delivery as this would have brought the cost down abit.maybe in future it would be great if you spend over a certain amount its free delivery.i'am sure alot of customers would agree.

June 5, 2026
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Reply from Oak&More

Thank you for taking the time to leave us a review. We're delighted to hear you were pleased with our communication throughout the process and that you love your new TV unit. We also appreciate your feedback regarding our delivery charges. We understand delivery costs can be a consideration, particularly on larger purchases. Customer feedback is invaluable to us, and we will certainly pass your comments on to the relevant team for consideration. Thank you once again for your support, and we hope you enjoy your TV unit for many years to come.

Rated 4 out of 5 stars

Excellent oak TV cabinet but...

The product is excellent. I deducted one star because I believe £40 delivery charge is rather high in itself, but it becomes £70 for the privilege of the delivery team taking the product out of the box and taking the latter away for disposal. Other reputable companies charge far less than half that amount for the same service.

June 4, 2026
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Reply from Oak&More

Thank you for your review and for your kind comments about the product. We're delighted to hear that you're pleased with your purchase. We also appreciate your feedback regarding our delivery and packaging removal charges. We understand your concerns and recognise customers compare these services across different retailers. Your comments have been noted and will be shared with the relevant team. We hope you enjoy your new furniture for many years to come.

Rated 5 out of 5 stars

The two guys turned up

The two guys turned up, they were polite and very respectful to the property whilst delivering the furniture to our upstairs room.
In hindsight I should have paid extra for the unpacking and removal of the waste as there was quite a bit.
All in all I would definitely recommend this company.

May 28, 2026
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Reply from Oak&More

Thank you for taking the time to leave such a positive review Richard. We're delighted to hear our delivery team were polite, respectful, and took great care whilst delivering your furniture to the upstairs room. We appreciate your feedback regarding the unpacking and packaging removal service, and we're pleased, overall, you were happy with your experience. Thank you for your recommendation it means a great deal to us!

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