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Oak&More Reviews 

5,696
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,466 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid construction of the furniture, often describing items as beautiful, well-made, and exceeding expectations. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the clear communication regarding delivery timescales and updates. Delivery services are also highly rated, with drivers often noted for being professional, respectful, and helpful in placing items in the requested rooms. However, some customers experienced issues with delivery, including wrong items being sent, delayed collections, or refusal to unbox items despite paying for the service. A few people also reported concerns about the quality of certain products, such as misaligned panels or sofas sinking quickly, and difficulty in obtaining replacement parts.

What people talk about most

Product

Consumers are highly satisfied with the product quality, frequently describing items as well-made, sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting professional and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the furniture as well-made, sturdy, and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process, whether... See more

Service

Customers had positive experiences with service, often highlighting the ease of ordering, timely delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic place! Kept seeing our perfect sofas online but wanted to see them in person before ordering.....so glad we did. Rotherham showroom was superb, well layed out, plenty of room to brows... See more

Company replied

Rated 5 out of 5 stars

Placed 2 orders with this company & will definitely use them again. Items arrived on time, very, very well packaged & in perfect condition. Delivery drivers were respectful & put all of the large item... See more

Company replied

Rated 5 out of 5 stars

Very easy to order the extra large Loxton sideboard. Very reasonably priced. Kept fully informed on delivery although outer packaging was damaged driver took photos and reported back of the condition.... See more

Company replied

Rated 5 out of 5 stars

The delivery service was excellent.Dining chairs arrived in boxes each one protected from any damage.Quality of the chairs was splendid,they are comfortable and fit round our existing dining table wi... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re a trusted UK furniture brand offering beautifully made pieces for real homes and real lives. From solid oak dining tables to comfortable sofas and smart storage, our collections are thoughtfully designed, built to last, and easy to live with. Whether you're furnishing your forever home or updating a single space, we’re here to make it simple - with helpful service, honest pricing, and quality you can trust. Prefer to try before you buy? Visit our showroom in Peterborough to see our collections in person. We’re proud to be rated highly by customers who value comfort, style, and furniture that’s made to live with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(5,696)

1,392 reviews in the last 12 months

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Rated 5 out of 5 stars

I was delighted with the extendable oak…

I was delighted with the extendable oak dining table and Buxton chairs I bought recently from Oak&More.
I was pleased with the service I received from start to finish, including the 2 delivery guys.
Would definitely recommend!!

May 14, 2026
Unprompted review
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Reply from Oak&More

Thank you for your wonderful feedback Clare. We're thrilled to hear you’re delighted with your extendable oak dining table and Buxton chairs, and our service including the delivery team met your expectations. We really appreciate your recommendation!

Rated 5 out of 5 stars

I ordered two 2 seater Palma sofas

I ordered two 2 seater Palma sofas. They were delivered within the time frame and are very comfortable. Very happy with my purchase.

May 29, 2026
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Reply from Oak&More

Thank you for your lovely feedback Elizabeth. We're delighted to hear your Palma sofas arrived within the expected timeframe and you're so pleased with their comfort. Enjoy your new sofas!

Rated 5 out of 5 stars

Quality furniture at very reasonable…

Quality furniture at very reasonable price. Lead times were a little frustrating, having said that, our furniture arrived within the 10 week time frame.

May 14, 2026
Unprompted review
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Reply from Oak&More

Thank you for your feedback Darren. We're delighted to hear you're pleased with the quality and value of your furniture. We appreciate your patience with the lead time and are glad your order arrived within the estimated timeframe. We hope you enjoy your furniture for many years to come.

Rated 5 out of 5 stars

High quality solid oak. Impressed.

Was a bit wary about buying online but we were very pleasantly surprised at the high quality of the bedroom furniture we ordered. We opted for the drawers to be painted cream and they are perfect. My husband wanted solid oak, nothing flimsy and definitely not MDF. These are amazing at a good price too. We had visited another big furniture store and were shocked at what was on offer. But these are real solid, high quality pieces. Very impressed.

May 14, 2026
Unprompted review
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Reply from Oak&More

Thank you for taking the time to leave such a thoughtful review Kath. We understand being cautious about buying furniture online, so we’re delighted to hear the quality exceeded your expectations. The cream painted drawers sound beautiful, and it’s wonderful to know the solid oak craftsmanship was exactly what your husband was looking for. We really appreciate your kind comments and are so pleased you found us after being disappointed elsewhere. Thank you again for your support.

Rated 5 out of 5 stars

Excellent service

Excellent customer service from purchasing in the Peterborough shop to delivery.

May 16, 2026
Unprompted review
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Reply from Oak&More

Thank you for your lovely feedback. We’re so pleased to hear you received excellent customer service from your visit to our Peterborough store right through to delivery. We really appreciate your support and hope you enjoy your furniture for many years to come.

Rated 5 out of 5 stars

My desk was delivered with care

My desk was delivered with care, the company were in contact and helpful through the whole process. It's a beautiful desk, well made and looks very expensive. I'm very happy with the whole experience.

May 28, 2026
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Reply from Oak&More

Thank you for your wonderful review Pollie. We’re delighted to hear your desk was delivered with care and that you felt well supported throughout the process. It’s great to know you’re so pleased with the quality and finish of the unit, and that it exceeded expectations. We really appreciate your kind words and are so happy you enjoyed the whole experience with us.

Rated 5 out of 5 stars

Excellent company. Third time ordering furniture from Oak…

Third time ordering furniture from Oak & More the quality is better than I expected. Arrived quickly and extremely well packaged. Delivery drivers put each item in the correct room. Fair prices too given the quality and workmanship. The 5% discount wasn’t applied even with a code and the only downside is I am being bombarded with promotional emails which is annoying. That’s the only 2 niggles other than that I highly recommend Oak & More. Excellent customer service one actually spoke to a human being which is a rarity these days.

May 12, 2026
Unprompted review
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Reply from Oak&More

Thank you for your continued support and for choosing Oak & More again. We’re delighted to hear that the quality, delivery and service have continued to exceed your expectations, and it’s especially lovely to know our team and delivery drivers made such a positive impression. We really appreciate your comments about the workmanship and value too. We’re sorry to hear about the issue with the discount code and the volume of promotional emails you’ve been receiving. Your feedback is genuinely appreciated and will be passed on to the relevant teams so we can improve the experience. Thank you again for your recommendation and kind words about our customer service!

Rated 5 out of 5 stars

Great quality and service

From buying to being delivered very quickly, no waiting weeks it was great! And our bed is absolutely lovely and of high quality. Highly recommend

May 5, 2026
Unprompted review
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Reply from Oak&More

Thank you for your fantastic review Sarah. We’re so pleased to hear you had such a smooth experience from purchase to delivery, especially without the long wait times. It’s wonderful to know you’re delighted with your new bed and its quality. We really appreciate your recommendation and hope you enjoy it for many years to come.

Rated 5 out of 5 stars

Great furniture,very well made and…

Great furniture,very well made and looks amazing in the rooms they are in.

May 7, 2026
Unprompted review
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Reply from Oak&More

Thank you so much for the fantastic review. We’re thrilled to hear that you’re loving the quality of your furniture and how great it looks in your rooms. Creating pieces that elevate your space and stand the test of time is exactly what we aim for.

We truly appreciate you taking the time to share your experience and for choosing us for your home.

Rated 5 out of 5 stars

I ordered a Harrogate cabinet

I ordered a Harrogate cabinet. One of the doors was damaged. Almost certainly not caused in delivery. Also one of the top inlay panels was not aligned correctly. The company were absolutely fabulous. Quick response and I was offered next day delivery for a replacement.
The delivery company were also excellent, as my house is not the most accessible.
Yes it was additional hassle, but I would buy from them again, as incredibly customer focused.
There furniture itself is solid, and as they claim, there appears to be no veneer, hardboard or chipboard. Whether its genuine oak I can't say, but excellent for the price

April 7, 2026
Unprompted review
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Reply from Oak&More

Thank you so much for taking the time to leave such a detailed and thoughtful review.

We’re very sorry that your Harrogate cabinet arrived with a service issue, but we’re delighted to hear that our team were able to resolve this for you quickly. Our customer service team always aims to act fast when an issue is reported, so it’s wonderful to know that the next‑day replacement and communication made a positive difference to your experience.

We’re also pleased to hear that the delivery team were able to navigate the access challenges to your home, as they work incredibly hard to provide a smooth and professional service in all circumstances.

While we completely understand that the situation caused some inconvenience, we truly appreciate your recognition of how the matter was handled and your kind words about our customer‑focused approach. It means a great deal to us that, despite the initial issue, you would choose to buy from us again.

We’re also grateful for your comments on the build quality. All of our furniture is made using solid materials with no veneer, chipboard, or hardboard, and we’re glad this has been reflected in your experience. Your feedback is invaluable!

Thank you again for your honesty and for giving us the opportunity to put things right. We hope you enjoy your cabinet for many years to come.

Rated 5 out of 5 stars

Beautiful quality table

Ordered my table online it arrived perfectly packed with care and was easy to assemble , it is lovely quality and looks amazing in my kitchen

May 26, 2026
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Reply from Oak&More

Thank you so much for your wonderful review.

We’re delighted to hear that your table arrived perfectly packaged and was easy to assemble. Our team puts a great deal of care into ensuring every item is protected in transit, so it’s fantastic to know this was reflected in your delivery experience.

It’s also lovely to hear how pleased you are with the quality and how beautifully it looks in your kitchen. We take real pride in offering furniture that combines craftsmanship, durability, and style, and feedback like yours truly means a lot to us.

Thank you again for choosing us and for taking the time to share your experience. We hope you enjoy your new table for many years to come.

Rated 3 out of 5 stars

Satisfied

Very accommodating delivery men,
Rosa
Solid Oak Small Sideboard
Although I was originally disappointed my concerns were addressed, I was made to jump through hoops to get a replacement sideboard which I’m happy. They price reduced by £70 which I was refunded. Very disappointing.

May 19, 2026
Unprompted review
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Reply from Oak&More

Thank you for taking the time to share your feedback.

We are pleased to hear that you found our delivery team accommodating, though we are genuinely sorry to learn that you were disappointed with the sideboard.

We pride ourselves on the quality of our furniture and the high standard of our customer service, and always want the opportunity to assist any customer who feels unhappy with their item. We cannot see that we were contacted prior to this review being written, so we would be grateful if you could provide your order details so we can reach out and address your concerns directly.

The Rosa Small Sideboard is made from 100% genuine solid oak, which naturally features variations in grain, tone and texture. These characteristics are part of what makes each piece unique, but we fully appreciate that preferences can differ. If the finish or appearance is not what you expected or there is a genuine manufacturing issue, we would very much like the chance to review this with you and discuss suitable resolutions.

We truly appreciate your honesty and feedback, and would love the opportunity to turn your experience into a 5* one. If you could kindly get in touch with us, either by replying with your details or contacting our customer service team on 02083387610, we will be more than happy to help resolve this for you.

Rated 5 out of 5 stars

Great service easy ordering

Great service on ordering, excellent delivery and good product. Bed a little bit lower than we are used to but excellent quality so overall very happy.

May 19, 2026
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Reply from Oak&More

Thank you for your kind review! We’re really pleased to hear you were happy with the ordering process, delivery, and product quality. We appreciate your feedback regarding the bed height and are glad to know you’re overall very happy with your purchase.

Rated 5 out of 5 stars

A lovely piece of furniture delivered…

A lovely piece of furniture delivered in an amazing time . Would very much order from them again

May 25, 2026
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Reply from Oak&More

Thank you for your lovely review Caroline. We’re really pleased to hear you’re happy with your furniture and that it arrived so quickly. We really appreciate your kind words and look forward to helping you again in the future!

Rated 4 out of 5 stars

Good quality

Good quality. Fast delivery time. Really well packaged and the delivery team were on time, kept me in formed as to where they wereand how long they would be. Very polite on arrival.

May 25, 2026
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Reply from Oak&More

We’re so pleased to hear you’re happy with the quality of your order and that delivery was fast and well communicated Mel. It’s great to know our delivery team were polite, punctual, and kept you updated throughout. We really appreciate your feedback!

Rated 5 out of 5 stars

The delivery service was…

The delivery service was excellent.Dining chairs arrived in boxes each one protected from any damage.Quality of the chairs was splendid,they are comfortable and fit round our existing dining table with ease.Useful instruction notes included as to how to care for them.
When we need bedroom furniture we will definitely use Oak & More.Super customer service,many thanks.

May 6, 2026
Unprompted review
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Reply from Oak&More

Thank you Martyn! We’re so pleased to hear your dining chairs arrived safely, are comfortable, and fit perfectly with your table. It’s great to know you were happy with the quality, packaging, and service. We really appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Good experience.

it was a good experience shopping with O&M. A nice website to browse around with plenty of choice, good prices and communication. Delivery was quick with also with good communication, and a day of your choice. Would recommend.

May 4, 2026
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Reply from Oak&More

We’re really pleased to hear you had a good experience shopping with us and that you found the website, pricing, communication, and delivery service all to your satisfaction. We really appreciate your recommendation Keith!

Rated 5 out of 5 stars

Beautiful Oak bedroom furniture

Beautiful Oak bedroom furniture. Worth the 12 week wait. Excellent communication from the company, and 2 lovely delivery men. Highly recommend

April 18, 2026
Unprompted review
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Reply from Oak&More

Thank you for your lovely review Gillian. We’re so pleased to hear you’re happy with your new bedroom furniture and that the communication and delivery team met your expectations. We really appreciate your recommendation!

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