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Oak&More Reviews 

5,699
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,466 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid construction of the furniture, often describing items as beautiful, well-made, and exceeding expectations. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the clear communication regarding delivery timescales and updates. Delivery services are also highly rated, with drivers often noted for being professional, respectful, and helpful in placing items in the requested rooms. However, some customers experienced issues with delivery, including wrong items being sent, delayed collections, or refusal to unbox items despite paying for the service. A few people also reported concerns about the quality of certain products, such as misaligned panels or sofas sinking quickly, and difficulty in obtaining replacement parts.

What people talk about most

Product

Consumers are highly satisfied with the product quality, frequently describing items as well-made, sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting professional and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the furniture as well-made, sturdy, and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process, whether... See more

Service

Customers had positive experiences with service, often highlighting the ease of ordering, timely delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic place! Kept seeing our perfect sofas online but wanted to see them in person before ordering.....so glad we did. Rotherham showroom was superb, well layed out, plenty of room to brows... See more

Company replied

Rated 5 out of 5 stars

Placed 2 orders with this company & will definitely use them again. Items arrived on time, very, very well packaged & in perfect condition. Delivery drivers were respectful & put all of the large item... See more

Company replied

Rated 5 out of 5 stars

Very easy to order the extra large Loxton sideboard. Very reasonably priced. Kept fully informed on delivery although outer packaging was damaged driver took photos and reported back of the condition.... See more

Company replied

Rated 5 out of 5 stars

The delivery service was excellent.Dining chairs arrived in boxes each one protected from any damage.Quality of the chairs was splendid,they are comfortable and fit round our existing dining table wi... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re a trusted UK furniture brand offering beautifully made pieces for real homes and real lives. From solid oak dining tables to comfortable sofas and smart storage, our collections are thoughtfully designed, built to last, and easy to live with. Whether you're furnishing your forever home or updating a single space, we’re here to make it simple - with helpful service, honest pricing, and quality you can trust. Prefer to try before you buy? Visit our showroom in Peterborough to see our collections in person. We’re proud to be rated highly by customers who value comfort, style, and furniture that’s made to live with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(5,699)

1,398 reviews in the last 12 months

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Rated 5 out of 5 stars

The delivery service was…

The delivery service was excellent.Dining chairs arrived in boxes each one protected from any damage.Quality of the chairs was splendid,they are comfortable and fit round our existing dining table with ease.Useful instruction notes included as to how to care for them.
When we need bedroom furniture we will definitely use Oak & More.Super customer service,many thanks.

May 6, 2026
Unprompted review
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Reply from Oak&More

Thank you Martyn! We’re so pleased to hear your dining chairs arrived safely, are comfortable, and fit perfectly with your table. It’s great to know you were happy with the quality, packaging, and service. We really appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Good experience.

it was a good experience shopping with O&M. A nice website to browse around with plenty of choice, good prices and communication. Delivery was quick with also with good communication, and a day of your choice. Would recommend.

May 4, 2026
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Reply from Oak&More

We’re really pleased to hear you had a good experience shopping with us and that you found the website, pricing, communication, and delivery service all to your satisfaction. We really appreciate your recommendation Keith!

Rated 5 out of 5 stars

Beautiful Oak bedroom furniture

Beautiful Oak bedroom furniture. Worth the 12 week wait. Excellent communication from the company, and 2 lovely delivery men. Highly recommend

April 18, 2026
Unprompted review
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Reply from Oak&More

Thank you for your lovely review Gillian. We’re so pleased to hear you’re happy with your new bedroom furniture and that the communication and delivery team met your expectations. We really appreciate your recommendation!

Rated 5 out of 5 stars

Dining table & Chairs wow

Dining table ordered on Tuesday evening,
Messaged on Wednesday to acknowledge order.
Messaged Thursday to arrange delivery.
Arrived from Manchester on Saturday lunchtime to outside Glasgow.
Well packaged, in crates and the guys very polite, quick to assemble and no mess at all.
100% recommend this company.
Thankyou.

May 23, 2026
Unprompted review
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Reply from Oak&More

Thank you for your kind review. We’re delighted to hear the ordering process and delivery went so smoothly, and that the team were polite, efficient, and left everything tidy. We really appreciate your recommendation and hope you enjoy your new dining table!

Rated 4 out of 5 stars

Home office desk

The ordering was straight forward, the delivery was on time and the delivery guys were helpful and polite. The only issue was that the drawer under the desk means that the chair has to be set very low and is therefore less comfortable for prolonged working.

May 6, 2026
Unprompted review
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Reply from Oak&More

Thank you for your review Gary. We’re pleased to hear the ordering process and delivery experience went smoothly, and that our delivery team were helpful and polite. We also appreciate your feedback regarding the desk drawer and chair positioning, as comments like this are very helpful for us going forward.

Rated 5 out of 5 stars

Lovely furniture

Lovely furniture. Shame the delivery wast as good. Men really rough unpacking it.

May 1, 2026
Unprompted review
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Reply from Oak&More

Thank you for your review and kind comments about the furniture Irene. We’re sorry to hear the delivery experience did not meet expectations and appreciate your feedback, which will be passed on to the delivery team.

Rated 5 out of 5 stars

Great quality oak TV console

We love the oak TV console - its really good quality, looks great in the room and was well-packaged. The delivery was prompt and the couriers were considerate.

May 8, 2026
Unprompted review
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Reply from Oak&More

Thank you for your lovely review! We’re so pleased to hear you love your oak TV console and that you were happy with the quality, packaging and delivery service. We hope you enjoy it for many years to come!

Rated 5 out of 5 stars

Good customer Services .Small issue resolved immediatly

I had a small problem with my sideboardI ordered. Just not to my personal taste.
Oak and more were more than happy to resolve the issue with me and I am happy with the outcome
Good customer service

May 22, 2026
Unprompted review
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Reply from Oak&More

Thank you for your review Shaun. We’re really pleased we could help resolve the issue for you and that you’re happy with the outcome. Thanks again for your kind comments about our customer service!

Rated 4 out of 5 stars

Furniture and delivery was fantastic

Furniture and delivery was fantastic. I know the furniture has to be protected but I was dismayed at the amount of polystyrene used I did manage to pass some on to someone who was moving house and all the cardboard went to a NO DIG farmer but I wonder how much I paid for all the packaging

April 26, 2026
Unprompted review
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Reply from Oak&More

Thank you for your feedback! Susan. We’re thrilled to hear you’re happy with your furniture and the delivery experience. We completely understand your concerns about the packaging, protecting the furniture during transit is very important, but we are always looking for ways to minimise waste. Your comments are very helpful as we continue to improve.

Rated 5 out of 5 stars

Good quality product

Ordered the drawers and they arrived within 5 days. All communications were prompt and clear and the drawers are very good quality. Generalluy drawers can be a bit wobbly and naff in their construction, however the Oak&More drawers are great. Solid wood for all the parts and really good quality and finish. All the wood on wood moving parts are waxed and the packaging was superb. It can be hit and miss buying furniture unseen online, but definitely and hit this time. Thanks for a great product

May 20, 2026
Unprompted review
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Reply from Oak&More

Thank you so much for your thoughtful review! We’re delighted to hear your drawers arrived promptly and met your expectations. It’s wonderful to know you appreciated the quality, solid wood construction, and careful packaging. We completely understand that buying furniture online can be a gamble, so we’re especially pleased to have got it right this time. We hope you enjoy your drawers for many years to come!

Rated 5 out of 5 stars

Well packed came very quick exactly…

Well packed came very quick exactly what I ordered

May 21, 2026
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Reply from Oak&More

Thank you for your feedback! We’re thrilled to hear your order arrived quickly, well packed, and exactly as expected. We really appreciate your support

Rated 5 out of 5 stars

Beautifully made furniture

Beautifully made furniture, delivered on time. Exactly what we were looking for.

May 20, 2026
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Reply from Oak&More

Thank you so much for your kind words! We’re delighted to hear your furniture arrived on time and was exactly what you were looking for. We hope you enjoy it for many years to come!

Rated 5 out of 5 stars

Couldn’t fault this company

Couldn’t fault this company. The oak furniture is excellent and came very well packed. Service throughout was great. The company that delivered our furniture were great, very reasonable and two delivery men were very careful taking furniture into house. We were amazed that delivery to a Scottish island was not overcharged as that is usually what happens!!

May 20, 2026
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Reply from Oak&More

Thank you so much for your wonderful review Catriona. We’re delighted to hear you’re so pleased with your oak furniture and everything arrived safely and well packaged. It’s great to know both our customer service team and delivery partners provided such a positive experience. We’ll be sure to pass your kind comments on to the delivery team they’ll really appreciate the feedback. We hope you enjoy your new furniture for many years to come!

Rated 5 out of 5 stars

Excellent Quality Furniture

Fantastic high quality solid oak furniture! Really impressed with how solid and beautifully crafted this furniture is, i ordered the rustic oak range double bed and matching side tables. I am an avid Cotswold company fan for any large furniture items needed so i was a little skeptical on this one but pleasantly suprised the quality is as good if not better and most importantly they have it in stock rather than waiting for 15+ weeks from cotswold co! Also slightly cheaper than cotswold so i saved a couple hundred aswell :)
Ordered online was quick and easy, delivery was 2 days later ..fantastic!! i was given a 3 hour window the day before and the delivery guys called me 1hr before arriving, they delivered up to my bedroom with no hassle at all they did a great job as the boxes are super heavy! i would recommend the rubbish removal service actually i didnt opt for this and so much rubbish to try and get rid of! but overall highly recommend this company - excellent quality, solid & well made furniture worth the price tag aswell - you get what you pay for in terms of quality. shop with confidence these guys give Cotswold Co a run for their money for sure, will defo buy more items from them in the future.

May 19, 2026
Unprompted review
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Reply from Oak&More

Thank you so much for your amazing review Becky. We’re absolutely delighted to hear how pleased you are with your Rustic Oak furniture and the quality exceeded your expectations. It’s fantastic to know the double bed and side tables have made such a great impression. We’re especially pleased you found our ordering process quick and easy, and the delivery experience met the high standards we aim for. We’ll be sure to pass your kind comments on to our delivery team. We really appreciate your recommendation and look forward to helping you find more pieces for your home in the future!

Rated 1 out of 5 stars

There are fake reviews and stars - do not buy- very cheap qulaity- do not pay extra for insurance or warranty

There are fake reviews and stars. I Repeat these are fake. They gives you very very bad quality and our sofa start sinking even less then in 4 months and I had paid extra for warranty and what they did send a technician and he saw and said Sofas are like this… they suppose to go down… Like seriously. They even don’t admit that and do nothing. Its a scam company. Please do not buy from here spend your money somewhere else. And also sofa quality was so so bad. I feel that when i received the sofa because of sofa’s weight. Literally you spend thousands of pounds and when you try to sit down sofa move like a big giant sofa move when you try to even sit. Please do not buy sofas from here. And specifically do not pay extra for insurance or warranty, they will do nothing !

December 19, 2025
Unprompted review
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Reply from Oak&More

We are very disappointed to read this review, as it contains several factually incorrect and defamatory statements that do not reflect the reality of this case.

You reported a concern with your sofa, and in full accordance with the Consumer Rights Act 2015, we arranged for an inspection by Emmiera, an independent and fully impartial company. Emmiera has no contractual obligation to us or to any customer, and their assessments are completely unbiased.

The technician confirmed that the cushions are exactly as they should be, with no manufacturing fault, as they perform the same across both your sofas. Due to your disagreement with the outcome, the findings were then escalated to a senior technician, who also confirmed the same conclusion. Because both independent assessments found no fault, we advised you that if you still disagreed, you were welcome to obtain your own independent report. If that report identified a manufacturing defect, we would revisit the matter immediately. To date, no such report has been provided.

The additional warranty you purchased is an accidental damage insurance policy provided by a third‑party company. It does not apply to manufacturing concerns and therefore has no relevance to this case. Despite this, we have still been proactive and fair in trying to assist you.

Our Customer Service Manager has spoken with you directly, explained the findings, and offered further options beyond what we are obligated to provide as a retailer, purely because of how much we value customer service.

Your statements claiming “fake reviews,” "fake stars", “scam company,” and “bad quality” are 100% untrue, misleading, and defamatory. All of our reviews are from genuine customer's, where you will even see the "verified" status next to these reviews. We are also a paying member of TrustPilot, which independently confirms our status as a legitimate and verified business. We do not create, buy, or manipulate reviews under any circumstances.

It is clear that this review was written out of frustration after not receiving the outcome you hoped for, but it contains false and harmful claims. We respectfully request that it be removed, as it does not reflect the facts of the case and is misleading to other customers.

We remain fully willing to assist you if you choose to provide an independent report or engage with us constructively.

Rated 4 out of 5 stars

Lovely furniture.

Lovely furniture.
We bought 2 sofas and a Table and 2 chairs.
Delivery Agents will deliver to room of your choice however these items are so well packaged in cardboard boxes and styrofoam that they finish up huge so barely able to get in door let alone into room required.
Deliery guys said that if we opened and unpacked the furniture they were unable to help move it into our room.
So be aware .

May 7, 2026
Unprompted review
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Reply from Oak&More

Thank you for sharing your feedback Adrian. We’re delighted to hear you love your new furniture and appreciate you taking the time to highlight your experience. We’re sorry to hear the size of the packaging made moving the items into your chosen room a challenge. Our delivery team always aims to provide as much assistance as possible, and your note about unpacking is a helpful reminder for future customers to plan accordingly. We hope you continue to enjoy your sofas, table, and chairs, and thank you again for choosing Oak & More!

Rated 5 out of 5 stars

I have purchased dining furniture and…

I have purchased dining furniture and had it delivered on Thursday 14th may but unfortunately when it arrived I had ordered the wrong item. Delivery men were very helpful and very efficient at unpacking and taking the packaging back . I reordered on Friday and had the right goods delivered yesterday Monday 18th may 2026 . We couldn’t be happier the furniture is beautifully crafted and very solid and sturdy. Thankyou to Matt who helped with my reorder and making sure everything went smoothly and to the delivery drivers who not only delivered the furniture but then also repackaged and took the other back what a great service and business oak and more are. Would really highly recommend them. Thankyou to the whole team

May 19, 2026
Unprompted review
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Reply from Oak&More

Thank you so much for your wonderful review! We’re thrilled to hear you are delighted with your dining furniture and that the reorder process went smoothly. We’ll be sure to pass on your kind words to Matt and our delivery team, they’ll be delighted to know their efforts were appreciated. It’s fantastic to hear that you found both our service and the furniture to your satisfaction. Your recommendation means a great deal to us, and we’re so pleased you’re enjoying your furniture.

Rated 4 out of 5 stars

Beautiful item but Please change your delivery team

Sofa absolutely stunning. Beautiful material and super comfy.

Downside was delivery team. Serious attitude problem and poor communication. Found them extremely rude. I had to ask to take packaging off the feet. They also would not hook up the 2 parts of the sofa which would have taken them 1 second.

May 19, 2026
Unprompted review
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Reply from Oak&More

Thank you for sharing your feedback and for your kind words about your new sofa Marie we’re delighted to hear you find it stunning and comfortable. We are, however, sorry to hear about your experience with our delivery team. This is certainly not the standard of service we aim to provide, and we will be sharing your comments with the team. We hope you continue to enjoy your sofa for many years to come!

Rated 5 out of 5 stars

Have used several times

I have bought a number of products from Oak & More and have always been extremely happy with them.
Although I had to wait 12 weeks for my current pieces, I knew this when I placed the order and it was worth the wait.
Delivery and unpacking service good too

May 18, 2026
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Reply from Oak&More

Thank you very much for your kind review Angela. We’re delighted to hear you’ve been consistently happy with your Oak & More products. We really appreciate your patience with the delivery lead time. It’s great to know our delivery and unpacking service met your expectations as well. We look forward to helping you with any future purchases!

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