I had such a good experience. There was something wrong with the tracking on my package, and they went above and beyond to made sure it got delivered safely. The owner was even on a business trip and... See more
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See what reviewers are saying
Oaken Vault has an incredible selection and top customer support. My experience was fantastic from start to finish. If you're ordering from abroad (especially to Portugal), be aware that tracking... See more
On the fence at first since I'm in Holland and OakenVault is in Denmark. Especially since it was regarding a Kickstarter (Castles of Burgundy: Special Edition). Those worries were quickly taken a... See more
So far I've only bought there once, but it was a rather large order and all went by the book (with a little bonus on top). What caught me, was the competitive price on a number of items for which I... See more
Company details
- Game Store
- also in
- Hobby Store
Contact info
Tamrodsvej 24B, 4960, Holeby, Denmark
- Info@OakenVault.com
- oakenvault.com
4.9
Excellent
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had such a good experience
I had such a good experience. There was something wrong with the tracking on my package, and they went above and beyond to made sure it got delivered safely. The owner was even on a business trip and still made time to resolve the situation and answer my messages.
March 7, 2026
Unprompted review
Great customer service
Great customer service!
I ordered 4 games from them but when they arrived the package had taken a beating and was torn up on one side.
Two of the games had been dented but was otherwise okay.
For that they gave me a 20% discount and a nice laugh :)
April 15, 2025
Unprompted review
Amazing store, my go-to from now on!
Oaken Vault has an incredible selection and top customer support. My experience was fantastic from start to finish.
If you're ordering from abroad (especially to Portugal), be aware that tracking may take some time to update. I was initially concerned, but this delay was due to the forwarding company, not Oaken Vault. Once the tracking was updated, my package arrived quickly, carefully packaged, and exactly as described.
Highly recommend,thanks again!
March 18, 2025
Unprompted review
the Oaken Vault is fantastic
Excellent service, friendly staff, even told me about a discount coupon that I then forgot to use. :D
Terrific selection of games, too!
January 17, 2025
Trustworthy site
Order (from France) was prepared and received under 10 days as annunced, with extra care given to protect the package. Absolutely recommend it, and will order again!
January 13, 2025
Fantastic shop with so many wonderful…
Fantastic shop with so many wonderful games and great service
December 27, 2024
I bought a great game
September 16, 2024
Great customer service
August 27, 2024
Superb shopping experience
Item arrived in perfect condition. Communication was superb and quick, also they were able to edit my order after I suddenly changed some preferences.
Would use this shop again!
August 11, 2024
Reasonable prices and quick delivery!
Reaonable prices, comparable and better in some cases in comparison to Zatu and Amazon. Delivery was quick and item arrived in perfect condition. Will definitely order from here again
July 29, 2024
Everything came quickly and works great.
August 4, 2024
God service
Absolut intet at klage over og bonus venlige og hurtige svar, hvis man har brug for at skrive i ders supportchat :)
July 31, 2024
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