Oase Outdoors ApS logo
Visit website

Oase Outdoors ApS Reviews 19

•
TrustScore 2 out of 5

1.8

Camping Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Camping Store

Information provided by various external sources

Oase Outdoors is a company which owns and operates three independent camping and outdoor brands: Outwell®, Easy Camp® and Robens®. Our main office is located in Give, not far from Billund Airport in West Denmark. From here we manage and develop all three brands, which are active on 45 markets across the globe. At our headquarters, we have 10,000 m2 at our disposal and our highly competent staff here work in buying, sales, marketing and administration. Along with our offices and warehouse facilities, we have a huge 2500m2, very inspiring showroom. In addition to our headquarters in Give, we have sales offices in several European countries, a design studio in Germany and an office in Shanghai, China.

Contact info

1.8

Poor

TrustScore 2 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Atrocious after sales service

I purchased a Robens tent only to discover that it wasn't supplied with any of the poles or pegs.
After the outlet I bought it from offered no support I contacted Robens directly via their contact form no less than three times and have yet to receive a response.
I should add that I used the contact form after numerous failed attempts at reaching them by phone.
I am shocked at the lack of customer service from Robens. When you pay for a premium brand you expect a premium after sales service but so far Robens have failed to live up to their reputation as reputable company.

May 7, 2021
Unprompted review
Oase Outdoors ApS logo

Reply from Oase Outdoors ApS

Dear Michael McCollam,

First of all we would like to thank you for your feedback.

We have checked to see if we received an e-mail with your name and we can't locate it. When you contact our customer service department you will get a ticket number / confirmation e-mail.

Please go to below link and try again. You are also welcome to contact us by phone + 45 6915 2018.

https://www.robens.de/en-gb/customer-service

We wish you a nice day.

Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. Takes in excess of 3 days to answer existing complaints.ignores what is written. Impossible to get someone on phone.

I had the misfortune of buying a tent from a retailer who went out of business while my product was still inn warranty. Impossible to deal with.

October 3, 2019
Unprompted review
Oase Outdoors ApS logo

Reply from Oase Outdoors ApS

Hi Olive Bartelink,

Thanks for your feedback.

Our customer service replies as fast as possible and within 3-4 days.

We can see that our customer service has received an e-mail from you and they will come back to you asap.

We wish you a nice day.

Best regards
Team Outwell

Rated 5 out of 5 stars

Great products

I've tried all 3 of their brands (Robens, Outwell & Easy Camp) - and they are all in a really good quality.
I wouldn't hesitate to buy their products again.

March 27, 2019
Unprompted review
Rated 1 out of 5 stars

Consumerism at its worst! Do not support this.

Bought a tent from this manufacturer which turned out not to be able to keep the water out - probably due to errors in the sewing at the zipper.
Before they can process my complaint that say that I need to cut my tent to pieces and send a picture to them? Immediately some of the most absurd I've heard! (They may think I am trying to trick them by wanting two tents…?)

I proposed the following alternatives:
#1 Posting a selfie of me putting the tent in a red-cross container?
#2 Giving it to a family (who may not have the money) but would love a tent for their kids on sunny days without rain
#3 Or make Oase Outdoor take the tent back, and use this to learn and optimize their flawed design?
I got a NO to all alternatives.

Destroying stuff that works 80% is just consurism at its worst. I do not recommended this company for their product , services and values. Instead make you business with a company with a higher green profile.

September 26, 2016
Unprompted review
Show reviews in all languages. (19 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look