I was dubious buying from Obyss,but decided that l'd take the risk and took advantage of their buy 2 get one free offer.The watches have arrived and for the money paid appear quite acceptable.They lo... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Oh boy do you have some beautiful watches, think I will buy again, Tiffany emailed me with updates from day one making my purchase more personal, staff seem to genuinely care. My new watch arrived... See more
Company replied
Exceptional Service from Tiffany on my replacement watch I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly. If ever... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
4.1
Great
490 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top Class Service From Tiffany…
Had a slight issue that Tiffany expertly resolved. Tiffany was very polite and responded straight away to my emails, fully resolving the matter promptly. Great service and great watches. Would highly recommend
February 27, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave a review, Tony! We're thrilled to hear that Tiffany was able to assist you effectively and that your issue was resolved promptly. Your kind words about our service and watches mean a lot to us.
We appreciate your recommendation and look forward to serving you again in the future :)
i wouldnt even give the 1 star these…
i wouldnt even give the 1 star these people are shocking
February 3, 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback, Jackie. We sincerely apologize for the experience you've had, and we understand how frustrating this must be for you.
One of our customer service representatives has replied to you via email to address your concerns and work towards a resolution. We appreciate your cooperation in this matter, as we are committed to ensuring your satisfaction.
Never delivered the product
Never delivered the product. Ordered 1/12. Labeled "in transit" for weeks after arriving to the destination country. Used scam company SUNYOU to ship product. Emailed customer service 2/12 and 2/16, didn't get a response until 2/17 promising they'd get back to me in max 48 hours. 48 hours came and went with no feedback. It's now 2/21 with no follow up. Can only assume this company is a scam. Do not purchase.
February 21, 2025
Unprompted review
Reply from Obsyss
We sincerely apologize for the frustration you've experienced regarding your order, Arielle. We want to assure you that we take your feedback seriously and are committed to resolving this issue.
We are currently in contact with our shipping department to get more information about your order status. We understand how important it is for you to receive your product, and we want to clarify that we are not trying to scam anyone. We value our customers and strive to provide a positive experience.
One of our customer representatives is actively working on your case and will be in touch with you shortly. We appreciate your patience as we work to resolve this matter and ensure you receive the service you deserve.
Paid for it...it never turned up…
Paid for it...it never turned up despite a constant flood of emails....I found out that the watch I ordered didn't even exist
February 21, 2025
Unprompted review
Reply from Obsyss
We sincerely apologize for the experience you've had regarding your order, Michael. We strive to provide excellent service, and we're sorry to hear that we fell short in your case.
After reviewing our records, we were unable to locate any purchase associated with your name. This makes it difficult for us to address the issue with the watch you mentioned. Could you please provide any additional details, such as the order number or the email used for the purchase to hello@obsyss.com? This information will help us investigate further and resolve this matter for you.
We appreciate your patience and understanding, and we look forward to hearing from you soon.
I received our watch and my husband…
I received our watch and my husband landed up breaking the band; I reached back out and Obsyss was so wonderful, Jenny helped us out and sent a brand new watch, we are so thrilled with their level of service, will recommend them. 5 stars Jenny thanks again.
January 19, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you and your husband are happy with the new watch and that Jenny was able to assist you so effectively. Your satisfaction is our top priority, and it’s fantastic to know that our team can provide the support you need.
We truly appreciate your recommendation and look forward to serving you again in the future :)
Great customer service by Tiffany!
Great customer service by Tiffany!
February 11, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Shun! We're thrilled to hear that Tiffany provided you with great customer service. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service :)
Nice products and fast shipping
Nice products and fast shipping. Tiffany was great to work with. Products packed with care..
December 12, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Gerard! We're thrilled to hear that you enjoyed our products and appreciated the fast shipping. It's great to know that Tiffany provided you with excellent service and that your items arrived packed with care. Your feedback means a lot to us, and we look forward to serving you again in the future :)
Excellent customer support
Although my first watch arrived not working, after emailing Jenny In customer service she quickly had a replacement watch out for delivery, I now have 3 different watches from this company (Obsyss) excellent value for money.
A satisfied customer
February 1, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that Jenny in our customer service team was able to quickly resolve the issue with your first watch. It's wonderful to know that you are now enjoying three of our watches and find them to be excellent value for money. Your satisfaction is our top priority, and we truly appreciate your support and kind words :)
Very poor service and quality
Very poor service and quality. I ordered one watch in black and they sent a blue one, wanted me to pay for returning it!!! I then ordered another watch I liked, really looked forward to getting it and it arrived but didn’t work! Sent a replacement that didn’t work! Now I’m waiting weeks for another replacement, I certainly won’t be buying from here again
February 6, 2025
Unprompted review
Reply from Obsyss
Thank you for sharing your feedback with us, Chris. We're truly sorry to hear about the issues you've experienced with your orders. We understand how frustrating this must be and are committed to making it right for you.
Upon checking here, our team has already arranged for another replacement to be sent to you at no additional cost. As a gesture of goodwill, you are not required to return the watches you initially received. We hope this helps to alleviate some of the inconvenience you've encountered.
We appreciate your patience and understanding as we work to resolve this matter.
Had a problem with a watch
Had a problem with a watch. Tiffany and Jenny were absolutely responsive and timely with correcting the issue. Very happy customer.
January 12, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review, VGN! We're thrilled to hear that Tiffany and Jenny were able to assist you promptly and effectively with your watch issue. Your satisfaction is our top priority, and we're delighted to have you as a happy customer :)
Top quality.Call home getting my watches to…
Thanks Jenny for getting my watches to me On time. They are all lovely And The
Quality is worth more than the money. Keep up the good work jenny and see you soon, Need 2 more
January 15, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Azan! We're thrilled to hear that you are pleased with the watches and that they arrived on time. Jenny will be delighted to know that her efforts are appreciated. We strive to provide high-quality products that offer great value, and it's rewarding to know we met your expectations. We look forward to assisting you with your next purchase of two more watches :)
Tiffany is a delight to deal with and products are great!
I was sceptical as the watches were an impulse scrolling buy and wasn’t expecting much at all but you actually deal with real people providing quality products . Tiffany was a pleasure to deal with and kept me updated on the ETA of delivery daily.
Very happy 👌👍👍
December 20, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review, Emil! We're thrilled to hear that your experience with us exceeded your expectations, especially since it was an impulse purchase. It's fantastic to know that Tiffany was able to provide you with excellent service and keep you updated on your delivery. We truly appreciate your kind words and are delighted that you're happy with your purchase.
I've contacted through emails and I…
I've contacted through emails and I have got no results the clasp on the band does not stay clasped pain in the ass
February 1, 2025
Unprompted review
Reply from Obsyss
Thank you for reaching out and sharing your concerns, Dennis. We have replied to your previous emails but haven't received a response or a video demonstrating the issue with the clasp. Once you send us the video, we will promptly process a replacement for you. We appreciate your patience and look forward to resolving this matter swiftly.
1st Class Service
Am delighted with the excellent assistance from Tiffany regarding fault with Lige Watch.After a few emails-Q&A's received a lovely e-mail on Wednesday 29th January's saying a replacement Watch was enroute to me. Totally made my week,as I really like the Watch....1st Class Company.
January 22, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Louise! We are thrilled to hear that you had an excellent experience with Tiffany's assistance regarding your Lige watch. It's great to know that the resolution we provided made your week, and we are delighted to have met your expectations. Your satisfaction is our top priority, and your kind words about our service and company mean a lot to us :)
Great customer service!
Great customer service!
Thanks for getting it right!!
Kudos to Tiffany who went far and beyond, and kept communications throughout to ensure the situation was met with an expert hand!
January 28, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Jessie! We're thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and your kind words mean a lot to us :)
Tiffany made my experience very good
Tiffany made my experience very good. I’ll always shop at OB and I will look forward to getting more watches from them.
January 31, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review, Ronald. We're thrilled to hear that Tiffany made your experience with us so enjoyable. It's always our goal to provide exceptional service, and we're delighted to know that you'll continue shopping with us. We look forward to helping you find more watches that you'll love :)
Great Company
I found the Company (and Tiffany) very helpful and trustworthy. Products always arrived in a timely manner and as described. I am a repeat buyer for myself and gifts. Prices are excellent and I highly recommend Obyss.
December 5, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a positive review, David! We are thrilled to hear that you found our company, and Tiffany in particular, to be helpful and trustworthy. It's wonderful to know that our products have consistently met your expectations and arrived promptly. We truly appreciate your loyalty as a repeat buyer and your kind words about our pricing. Your recommendation means a lot to us :)
Hi This is Brian mcandrew Just a few…
Hi This is Brian mcandrew Just a few words to express my gratitude to all concerned with Obsyys especially Tyffany whome made dealing with Obsyys a pleasure The goods I have received have been first class and would have no hesitation in recommending Obsyys to my friends keep up the good work
January 30, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review and kind words, Brian! We are thrilled to hear that you had a positive experience with OBSYSS, and we're especially glad to know that Tiffany made your interactions with us enjoyable. It's fantastic to hear that you are pleased with the quality of our products. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you in the future! :)
Highly recommended OBSYSS watches
In my opinion,OBSYSS is one of the best and unique watch stores, I cannot thank Jenny enough for making me feel like I'm treated as if I was a VIP.Thank you again for providing exceptional customer service.
January 3, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave a review, Miguel! We are thrilled to hear that you consider OBSYSS one of the best and most unique watch stores. It's wonderful to know that Jenny provided you with exceptional customer service and made you feel like a VIP. We truly appreciate your kind words and your 4-star rating. Your feedback encourages us to continue delivering the best experience for all our customers :)
By far the best watch I’ve owned
By far the best watch I’ve owned! Thanks to Tiffany for all your help with my questions about this purchase. I’m looking forward buying another Osyss watch!
January 26, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic 5-star review, Paul! We're thrilled to hear that you're enjoying your new watch and that Tiffany was able to assist you with your purchase. We look forward to helping you again when you're ready for your next Obsyss watch :)
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