I was dubious buying from Obyss,but decided that l'd take the risk and took advantage of their buy 2 get one free offer.The watches have arrived and for the money paid appear quite acceptable.They lo... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Oh boy do you have some beautiful watches, think I will buy again, Tiffany emailed me with updates from day one making my purchase more personal, staff seem to genuinely care. My new watch arrived... See more
Company replied
Exceptional Service from Tiffany on my replacement watch I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly. If ever... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
4.1
Great
490 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the Watches & Service
I have owned seven watches for 12 months now, and I couldn't be happier with the quality and service. I especially want to commend Jenny for her help when I had a minor issue with one of my watches; she immediately replaced it after I sent a video as proof. I can't recommend Obsyss and Jenny highly enough!
January 27, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Dean! We're thrilled to hear that you're happy with the quality and service of our watches. It's fantastic to know that Jenny was able to assist you promptly and effectively with your minor issue. We truly appreciate your kind words and recommendation :)
Satisfied customer
Really good experience with the recent service I received thanks to Jenny. Satisfactory product and genuine brand.
January 15, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review. We're thrilled to hear that you had a really good experience with our service and that Jenny was able to assist you effectively. It's wonderful to know that you find our product satisfactory and appreciate our genuine brand :)
Thank you Tiffany
January 21, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave a wonderful 5-star review, Lucie. We're thrilled to hear that you had a positive experience with us. Your feedback is greatly appreciated, and we're delighted to have you as a valued customer :)
These watches are superb- so good that…
These watches are superb- so good that I purchased two! Jenny has provided me with excellent customer service and I certainly wouldn't hesitate in recommending them to others! Obsyss provide regular updates on new watch releases and its only a matter of time before I purchase another.
January 15, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your kind words and for taking the time to leave us a 5-star review, Paul! We're thrilled to hear that you are enjoying your watches and that Jenny provided you with excellent customer service. It's wonderful to know that you appreciate our regular updates on new watch releases. We look forward to welcoming you back for your next purchase :)
working with Jenny in customer service
working with Jenny in customer service. She was very helpful and went way above to fulfill what help I needed
January 7, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review, Joseph! We're thrilled to hear about your positive experience with Jenny in our customer service team. It's fantastic to know that she went above and beyond to assist you. Your satisfaction is our top priority, and your feedback is greatly appreciated :)
Good customer service.
We placed an order but due to a postal strike in Canada at the time of my initial order it could not be completed. When the strike had ended, Jenny contacted me and the order was sent. I am happy with the quality of the watches so far, they seem to be a reasonable quality. Jenny was a pleasure to deal with, good customer representative.
January 6, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review, Herman! We're delighted to hear that you're happy with the quality of the watches and that they have met your expectations. We also appreciate your understanding and patience during the postal strike in Canada. It's wonderful to know that Jenny provided you with excellent service and made the process smooth for you. We value your support and look forward to serving you again :)
First it All Starts with Tiffany
First it All Starts with Tiffany ! She’s the main reason I’ve told almost everyone I know about your company and Quality!! I really can’t say enough good about her and I’ll be asking for her By Name! The next time I order or need to check Anything!! She’s a KEEPER!!
December 19, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Greg! We're thrilled to hear about your positive experience with Tiffany. It's fantastic to know that her exceptional service has made such an impression on you. We truly value your recommendation and are delighted to have you as a part of our community. We look forward to serving you again soon!
Nothing but Excellence!
I recently purchased my 13th watch from Obsyss, whose efficiency and quality of Customer Service is UNMATCHED anywhere in the world. I want specially to commend Jenny, who is the epitome of Customer Service par-excellence. Thanks Obsyss, from a very satisfied customer: you have made my hand extremely happy with the unparalleled quality of your watches.
January 15, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your glowing review, Melody! We're thrilled to hear that you're enjoying your 13th watch from us and that our customer service, especially Jenny's, has left such a positive impression. Your satisfaction and happiness mean the world to us. We look forward to continuing to provide you with unparalleled quality and service :)
Quality and customer satisfaction guaranteed
Tiffany dealt with my replacement with little fuss ,she sorted my issues quickly and very politely.
Replacement arrived within 8 days and was superb quality as all others I have purchased
Thank you Tyffany
Best regards
Chris
Jenny made my experience dealing with my replacement with little fuss ,she sorted my issues quickly and very politely.
Replacement arrived within a week and was superb quality as the other watch I have purchased
Thank you Jenny.
Keith
January 14, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Keith! We're thrilled to hear that Tiffany and Jenny were able to assist you efficiently and that you are pleased with the quality of your replacement. Your satisfaction is our top priority, and it's great to know that we could meet your expectations. We appreciate your continued support and look forward to serving you again in the future :)
Excellent purchase
I purchased the watch for my grandson in Miami. He loved it as a Christmas gift. Jenny's communication was excellent! It's a beautiful, elegant watch!
November 13, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Ivonne! We're thrilled to hear that your grandson loved the watch as a Christmas gift. It's fantastic to know that Jenny's communication met your expectations and that you found the watch to be beautiful and elegant. We truly appreciate your kind words and support :)
Love my watches
Happy with my order. Did not know what to expect. Gonna place an order for three more watches.
December 18, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Tonya! We're thrilled to hear that you're happy with your order and that it exceeded your expectations. It's fantastic to know you're considering placing an order for three more watches. We truly appreciate your support and look forward to serving you again soon :)
This watch offers incredible value.
This watch offers incredible value.
The Beautiful Buy Watch combines style, functionality, and affordability
in a way that’s hard to beat. Whether you’re gifting it or buying it for
yourself, it’s a purchase you won’t regret. Highly recommended for anyone
looking for a balance of elegance and practicality!I love ❤️ this watch !
January 8, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Sagar! We're thrilled to hear that you find the watch to be a perfect blend of style, functionality, and affordability. It's always rewarding to know that our products meet the expectations of our valued customers. We appreciate your recommendation and are delighted that you love the watch. :)
Jenny and Tiffany) Help me right away…
Jenny and Tiffany) Help me right away by replacing my broken watch
What ever happened they just ask for a Video I love the design and the service was great
An great design for the price I get a lot of compliments
January 5, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Vincenzo! We are thrilled to hear that Jenny and Tiffany were able to assist you promptly with your watch replacement. It's fantastic that you love the design and have received many compliments on it. We truly appreciate your kind words about our service and are delighted that you're satisfied with your purchase :)
DONT BUY FROM OBYSS WATCHES !
DONT BUY FROM OBYSS WATCHES !!
The watches are pieces of crap!! They don’t work.
And if you try to return it, you to return it at your own cost. And they charge you 25% restocking fee. Be Warned !!!
And return address is in CHINA
January 2, 2025
Unprompted review
Reply from Obsyss
Thank you for sharing your feedback with us, Marcus. We sincerely apologize for any inconvenience you have experienced with our watches. We strive to ensure that all our products meet high-quality standards, and we regret that this was not your experience.
We would like to offer you a replacement to resolve the issue with your watch. Regarding the return policy, the restocking fee and return shipping details are outlined on our website to maintain transparency. However, we understand your concerns and are committed to finding a satisfactory solution for you.
Please reach out to our customer service team directly, and we will do our best to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
STERLINGX
STERLINGX - Transparent
Gold
Bought it as a gift 🎁
Lovely watch which is very unique
He had lots of compliments when he wore it.
Absolutely loves it
Thank you Jenny X
December 23, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review for our STERLINGX - Transparent Gold watch, Shagufta! We're thrilled to hear that it was a perfect gift and that it has received so many compliments. It's always our goal to create unique and stylish pieces that our customers love, and we're delighted to know that this watch has brought joy. Thank you for choosing our brand, and we look forward to serving you again in the future!
OBSYSS - A huge thank you to Tiffany
A huge thank you to Tiffany. A slight problem with my order. HOWEVER...as soon as I raised the issue Tiffany sorted everything out with speed, efficiency, professionally and with support offered whenever needed. So friendly yet completely professional. Amazing service. I don't hesitate to recommend. Thank you Tiffany! 😊
December 23, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, Mark. We're thrilled to hear about your positive experience with Tiffany. It's great to know that she was able to resolve the issue with your order quickly and efficiently, while maintaining a friendly and professional demeanor. Your recommendation means a lot to us, and we're delighted to have provided you with amazing service :)
Excellent service!
I haven’t received my watches yet, but I want to say thank you to Jenny and Tiffany. Their service was excellent. I forgot to remove some items out of my cart before submitted my order. They stepped in and helped me with it. They were very nice and patience with all of my questions.
December 28, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a positive review, Sunny! We're thrilled to hear about your excellent experience with Jenny and Tiffany. It's wonderful to know that they were able to assist you with your order and provide the patience and support you needed. We truly appreciate your kind words and are delighted to have you as a valued customer :)
Product let down by shoddy plastic
The two star rating I've given has nothing to do with the watch per se. Indeed, I've yet to wear it and this is no direct fault of the company.
One of the reasons I went with Obsyss (but not the main one) was that they included a link's remover. I knew before I bought the item that I would need to adjust the watch bracelet.
However, at the time, I had no way of knowing that this supplied tool was next to useless...well, it was for me. It might as well have been made of pâpier maché for all the use it was. In my opinion, it's not fit for purpose and consequently broke on second time of using which meant I was forced to order a good links remover on one of the internet shopping channels.
At the time of writing, this item is, apparently, running late and I have still not received it as of Monday, 30 December.
So, I'm afraid I cannot accurately appraise the item in its entirety. Shame, because as a timepiece it's very accurate, it is aesthetically pleasing and has all the features I wanted. Please, Obsyss, you're not doing yourselves any favours here. I'll gladly give another review when I'm actually able to wear it.
December 22, 2024
Unprompted review
Reply from Obsyss
Thank you for taking the time to update your review and share your experience with us, Dorian. Firstly, we're pleased to hear that you find the watch itself to be accurate and aesthetically pleasing. We strive to provide high-quality timepieces that meet our customers' expectations.
Regarding the tool provided for adjusting the watch bracelet, we included it as a complimentary item to assist our customers. We understand that it may not have met your expectations, and we apologize for any inconvenience this has caused. For optimal results, we recommend having adjustments made by a professional, as they have the expertise and tools to ensure the best fit.
We also want to highlight that the measurements of the watch were clearly indicated on our website to help customers make informed decisions. We encourage checking these details to ensure the watch fits your needs without requiring additional adjustments.
We appreciate your patience and understanding, and we hope you will be able to enjoy your watch soon.
The Obyss service and product was very…
The Obyss service and product was very good and Jenny was most helpful in answering my queries.
December 1, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review, Roger! We're thrilled to hear that you found our service and product to be very good. It's wonderful to know that Jenny was able to assist you with your queries effectively. We truly appreciate your feedback and look forward to serving you again in the future :)
Got the watch for a Christnas present.
Got the watch a few months ago as a Christmas present. Was unhappy to find it wasn't working when opened. However, after chatting with Jenny at Obsyss they are sending a new watch out so can't fault the customer service. Update... The replacement watch never arrived so obviously not as good as I thought.
December 25, 2024
Unprompted review
Reply from Obsyss
We sincerely apologize for the inconvenience you've encountered with your watch. We strive to ensure that all our products meet high standards, and we're sorry to hear that this was not the case for you.
To assist you further, please send us a video demonstrating the issue with the watch. This will help us understand the problem better and find a suitable solution for you. You can send the video to our support team at hello@obsyss.com
We appreciate your patience and look forward to resolving this matter to your satisfaction. Thank you for giving us the opportunity to make things right.
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