OceansClouds Reviews 34

I live in the US. The team was responsive to all my questions. We had some hiccups as the tank was stuck in customs and then we found that my name was misspelled which oddly enough caused a secondary delay for customs. By the time the packages arrived, the boxes were really beat up. Upon unpackaging everything, the items were in beautiful shape. The packaging took all the abuse. Setting up the tank was again another adventure. I certainly overcomplicated the process. Once again their team as responsive and super helpful. There is also a new updated video for set on this specific tank. I ordered the 60 liter ring. Literally a plug and play set up. We are now cycling the tank in preparation for our new squishy friends.

Customer service is incredible with very fast response times. The emails with instruction manuals and videos were very helpful. They made it very easy to set up the tank and start the cycle with all necessary supplies included. Once the tank was ready, the fish were shipped out very quickly. I was worried about distance with shipping to California, but the jellyfish arrived very healthy and happy. They are thriving and the customer service team continues to follow up to ensure satisfaction. Very happy with my experience and highly recommend. Will be purchasing more jellyfish from them.

We live in the United States so we were unsure how everything would ship. Everything arrived in good condition in only a couple days. Tank set up was easy with step by step instructions provided. Jellies delivered two days after notifying them tank was ready. They are loving their new home. Will be buying from them again!!

Great service, responds quickly to emails and queries. Shipping was great and everything came quickly.

We ordered a custom fish tank for our university, but the shipment has been delayed repeatedly for more than four months. Because of these ongoing delays, the project can no longer be completed within the required timeframe, so we requested to cancel the order and receive a refund. We were told this was not possible.
Despite a new promise that the items would be shipped eight days ago, nothing has been done. They also stopped replying to our emails.
Based on our experience, do not order from this company if you are on any kind of schedule and do not expect a refund. Once you place an order, you’re essentially stuck and dependent on them.
Avoid and look for a better option.

Excellent customer service. Would highly recommend and will be using again!

Working with Adam was a great experience. While the process of getting our tank set up had a few hiccups, he was supportive and helpful every step of the way. Because I live on the other side of the world, my tank arrived severely damaged, but Adam ensured we were well taken care of. He helped arrange substitutions for certain items and took the time to clarify what was listed in the kit versus what was actually included.

My journey with OceanClouds has been excellent. They were quick, efficient, and their communication is 10/10 — they always reply to emails promptly. Everything I received from OceanClouds is high quality and easy to use.

The jellyfish aquarium was delivered to my home quickly and in perfect condition, and the Moon Jellyfish arrived healthy and well cared for. I would also like to mention that Adam has been incredibly helpful and professional throughout the entire process. He sent me all the relevant links to learn how to care for jellyfish and patiently answered all of my questions.

Thank you so much, Adam and OceanClouds, for your professionalism and kindness throughout my journey!

Excellent communication,delivery to uk, fantastic jellyfish.Highly recommend this company

Excellent customer service. Answered any questions in doubt. Great delivery and fast shipping. Jellies arrived in perfect condition all the way to the uk. 24 hour delivery by fed ex. Would highly recommend.

Adam's customer service has been brilliant from the start. He has answered all my questions promptly and the product, the jellies and tank, is first class. The little fellas are bobbing about quite happily thanks to all the helpful information provided

Oceans Clouds answered all my questions and walked me through the caring process for my Atlas Plankton kit. It arrived by Fed Ex today and I'm happy. Recommend this company for anyone else interested in Bioluminesence and Jellyfish.

Excellent customer service from start to finish. They always reply to all my questions with great info. Wish all companies where like this

Excellent stock and wonderful customer service. Everything arrived alive and well!

I can’t recommend these guys enough. Adam and Patrik were so so helpful the entire time. They shipped it out as soon as they could, and always responded to my emails and concerns quickly.

The package was delivered a little late (no fault to Oceans Clouds) but it was in perfect condition when it arrived. I’ll definitely be ordering from them again in the future.

Excellent service and products. Would recommend for anyone who wants jellyfish

Ocean Clouds is honest, above and beyond in all our transactions and exchanges. Owner is knowledgeable in Jellyfish husbandry and kriesel design. He responds to messages in time and offers advice and troubleshooting

I recently purchased medusas and an aquarium from oceansclouds, and the whole experience was excellent from start to finish. The ordering process was simple.

Packaging was secure, and it arrived on time. The medusas came in great condition and fit into the aquarium beautifully. It’s clear they really cares about their product and the overall customer experience. Me and my girlfriend are happy with my purchase and will probably order from them again.

Just wanted to say what fantastic service Oceans Clouds provides. Ordered on Friday and arrived Tuesday. Jellies were sent in polybox and arrived in perfect condition. Fed them after a few hours in the aquarium and they fed well. Will definitely be ordering more once these have fully settled.
Thanks OC

Their customer service went above and beyond to help us. We had never purchased anything from them in the past, however, they spent multiple hours helping us with what ultimately ended up being a very small purchase with little return for them. Despite all that kind, they were exceptional. I cannot recommend them enough.