Ordered a Minnkota Terrova, 55# 45" 12V iPilot Xdcr Trolling motor and mount for $1,603.04 on July 11 2021 and have not seen the trolling motor or a refund yet. They also stooped responding to my inq... See more
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Bought our used boat with a jury rigged cover over the SIMRAD. Just didnt do it for me, ordered the appropriate size and its beauty uh ful. Fits like a nice snug glove....Extremely fast delivery and g... See more
I ordered a trolling motor 6 weeks ago, including a payment of $3,000. The order was confirmed. I have no trolling motor still. I have made several calls and it was explained that there was a problem... See more
My new glasses came in and they are absolutely perfect. They are the Harken Mariner Tortoise glasses. Every time I contact Oceansmall the customer services has been above and beyond. The response tim... See more
Company details
Information provided by various external sources
autopilot control, fish finder, GPS chart plotter, Boating, spinning rod, Garmin Handheld GPS
Contact info
John F Kennedy Boulevard 1800, 19103, Philadelphia, United States
- oceansmall.net
2.9
Average
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ordered a Minnkota Terrova
Ordered a Minnkota Terrova, 55# 45" 12V iPilot Xdcr Trolling motor and mount for $1,603.04 on July 11 2021 and have not seen the trolling motor or a refund yet. They also stooped responding to my inquiries around February or March and their Phone number does not seem to work just an answering machine. I do not recommend purchasing from them.
May 14, 2022
Unprompted review
Great seller and fast shipping!
March 31, 2022
Item said in stock but was actually not
Item said in stock and shipping showed two to three days. Placed the order and got a notification the next day that it was in back order. Very disappointed.
January 31, 2022
Sent wrong connector and cannot return…
Sent wrong connector and cannot return for refund
November 25, 2021
Being I have not received the order yet
Being I have not received the order yet
Do expect a better rating.?
I may have to ask the bank to step in
November 14, 2021
Great customer service
Although disappointed product is discontinued, communication with order updates and refund was quick. Customer service is excellent.
November 13, 2021
Awful customer service on big ticket item
I ordered a trolling motor 6 weeks ago, including a payment of $3,000. The order was confirmed. I have no trolling motor still. I have made several calls and it was explained that there was a problem with the shipment. I understand that is happening around the country. What sucks is that I keep getting told I would get a call when I make an inquiry and that hasn't been the case. In other words, awful customer service.
November 11, 2021
I tried to buy sunglasses on the…
I tried to buy sunglasses on the website twice and they refunded me a couple days later. No sunglasses for me I guess.
If they are not in stock take them off your site!
My 2¢
October 13, 2021
I want to personally thank Simon for…
I want to personally thank Simon for going above and beyond excellent customer service. I have yet to receive my item yet but that is a supply chain issue and no fault of Simon's.
October 13, 2021
First you had the item
First you had the item, then you didn't. Then it shipped, then it didn't.
September 21, 2021
I have still not received my items and…
I have still not received my items and it has been several weeks.
August 25, 2021
Thanks for keeping in touch and letting…
Thanks for keeping in touch and letting me know when the item was in stock again. I got it in 3 weeks, and at a fair price. I couldn’t find it anywhere. Well worth the wait.
August 22, 2021
Excellent products at great prices.
Excellent products at great prices.
I bought 3 mole chasers to save our garden.
Our plants thank you!
August 11, 2021
No communication on my order
No communication on my order. Still waiting for it or some sort of answer. :(
August 4, 2021
I bought an item only to find out it…
I bought an item only to find out it couldn’t be sold to me. Bad inventory management.
August 1, 2021
Still waiting on my purchase
Still waiting on my purchase. Received survey faster than my order. Have not received anything from them on status of order.
July 28, 2021
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