Thankyou Carrie, you went above & beyond. Due to us having to cancel this cruise, thinking I'd be unable to travel again so quickly, when we found we could travel, we rebooked. We'd forgotten that w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been booking our cruises with Ocean World Travel since 2003, our very first cruise. They are a fabulous team offering expert help and advice and provide excellent customer service. Very e... See more
Company replied
Booked a cruise earlier this year via Carrie at Ocean World Travel which we are going on in May this year. Excellent service from Carrie then, so no hesitation in contacting Carrie again to assist wi... See more
Company replied
Family NL Cruise to celebrate my 90th Birthday The initial enquiry was dealt with fully and efficiently. The cabins required were located and booked. Payment was explained clearly. Receipt of d... See more
Company replied
Company details
Written by the company
Ocean World Travel – Your Gateway to Unforgettable Cruises & Holidays For three decades, Ocean World Travel has been one of the UK’s leading cruise specialists, offering exceptional service and expertise to travellers seeking luxury and adventure at sea. While we are passionate about cruises, our expertise extends beyond the ocean—we provide a wide range of travel options to suit every dream getaway. In the summer of 2017, we expanded our services by opening our first retail travel shop in Chandler’s Ford, Hampshire, allowing us to connect with customers in person while continuing to offer seamless booking experiences online and over the phone. As an independent, family-run agency, we take pride in our personalized approach, leveraging our trusted industry connections to secure the best prices for your next holiday. Who We Are Founded in the mid-90s, Ocean World Travel has remained true to its core values of quality, customer care, and expert guidance. Our dedicated team goes the extra mile to create unforgettable travel experiences, ensuring every detail is taken care of. Whether you're looking for a luxury cruise, a tailor-made holiday, or expert travel advice, we are here to make your journey as seamless and memorable as possible. You can book with us over the phone or online, but if you prefer a more personal touch, visit our shop in Chandler’s Ford—conveniently located near Southampton and Winchester—where our expert team is ready to assist you. Our History Ocean World Travel was founded in 1995 by Michele Dance, who brought years of experience from managing a high street travel agency. What started as a small business quickly gained recognition in the cruise industry, working with esteemed cruise lines such as Fred Olsen, P&O Cruises, Cunard, Royal Caribbean International, and Celebrity Cruises. After 20 years of success as a cruise call center, we expanded to offer a full range of travel services, culminating in the launch of our Chandler’s Ford shop. In 2020, we proudly celebrated our 25th anniversary, marking a legacy of excellence in travel. Today, our hand-picked team continues to embody the same values of warm, friendly service and expert advice that have been at the heart of Ocean World Travel since the beginning. Why We Care A lot has changed over the years, but our commitment to providing the best prices and the highest level of service has never wavered. We don’t just book holidays—we create extraordinary journeys. From selecting the perfect cruise or holiday package to arranging excursions and special touches, we ensure your experience is nothing short of spectacular. At Ocean World Travel, we believe that travel should be effortless and exciting. You’re never more than a phone call or a click away from our friendly team, ready to turn your travel dreams into reality. Let us take care of the details, so you can focus on making memories that last a lifetime.
As a thank you for booking with us
Free champagne & chocolates
Enjoy a complimentary bottle of champagne and chocolates when you set sail from Southampton on most cruise lines. It's our way of adding a touch of luxury to your journey, ensuring you begin your voyage in style. Relax, unwind, and toast to unforgettable experiences as you embark on your dream cruise with Ocean World Travel.
Contact info
132 Winchester Road, SO53 2DS, Chandler's Ford, United Kingdom
- 02380714790
- sales@oceanworldtravel.com
- oceanworldtravel.com
4.9
Excellent
525 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service
As always, the service I received was excellent, never hurried and always willing to answer any questions. Can’t recommend them highly enough, always book a cruise with them.
January 6, 2026
Reply from Ocean World Travel
Thank you so much for your kind recommendation. We’re delighted to hear that you continue to receive excellent, unhurried service and that our team is always happy to answer your questions. Your continued trust in us for your cruise bookings truly means a lot, and we really appreciate your loyalty. We look forward to helping you with your next cruise.
Reply from Ocean World Travel
Thank you for your feedback. We’re pleased to hear you received very good service and appreciate you taking the time to share your experience. We look forward to helping you again in the future.
Speedy response with exactly what we…
Speedy response with exactly what we asked for.
January 2, 2026
Reply from Ocean World Travel
Thank you for your review. We’re delighted to hear that you received a speedy response and exactly the information you were looking for. We appreciate your feedback and look forward to assisting you again in the future.
2 Lifetime trips to anticipate!
Both consultants knew exactly what I wanted and gave a very clear understanding back to me. Carrie, who I finally booked with, listened very carefully to the reason why I needed one of my trips and from that moment all obstacles fell away and I’m taking the trip that I should’ve gone on when I was 14. I can’t wait!
The second trip later in the year to be added to another relatives trip was seamlessly reorganised and in two phone calls, two wonderful holidays to look forward to have been organised. Thank you so much.
January 5, 2026
Unprompted review
Reply from Ocean World Travel
Thank you so much for sharing such a lovely and heartfelt review. We’re truly delighted to hear that both consultants understood exactly what you were looking for and were able to make the process so smooth. Carrie will be especially pleased to know that her careful listening and attention helped turn such a meaningful trip into reality — it’s wonderful to hear that you’re finally taking the journey you’ve waited so long for. We’re also glad the second trip was reorganised so seamlessly. Thank you for trusting Ocean World Travel with your plans, and we wish you two truly unforgettable holidays.
Group Booking
Very helpful.
Competitive with their prices.
Do always call back when you leave a message or request a certain member of staff.
January 2, 2026
Reply from Ocean World Travel
Thank you for your kind review. We’re pleased to hear that you found our team very helpful, competitive on price and reliable when it comes to returning calls. Providing responsive, personal service is something we take great pride in. We really appreciate your feedback and look forward to assisting you again in the future.
Excellent personal service
Efficient service. Speedy response to enquiry. Good reductions. Personal service
January 2, 2026
Reply from Ocean World Travel
Thank you for your lovely feedback. We’re delighted to hear that you experienced efficient service, a speedy response and great savings, along with the personal service we aim to provide. We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Easily the best cruise travel agent out there.
I always use Ocean World Travel for my cruises. My stepfather recommended them to me and I've not booked elsewhere since. The service is phenomenal, and has a very human touch - their staff have actually called cruise lines before to get more information so I can make an informed decision, which is service you'd not get elsewhere. The discount you get on fares is also very welcome.
I cruise regularly, and will never book elsewhere!
December 31, 2025
Unprompted review
Reply from Ocean World Travel
Thank you for your lovely feedback. We’re delighted to hear that you experienced efficient service, a speedy response and great savings, along with the personal service we aim to provide. We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Reply from Ocean World Travel
Thank you for your kind review. We’re delighted to hear that you found our consultant pleasant and very helpful, and that she made your booking easy. We really appreciate your feedback and look forward to helping you again in the future.
Answered my queries
Answered my queries, dealt with paperwork quickly and efficiently.Made me feel confident with my purchase.
December 22, 2025
Reply from Ocean World Travel
Thank you for your review. We’re so pleased to hear that your queries were answered promptly, the paperwork was handled efficiently, and that you felt confident with your purchase. Providing clear and reassuring service is very important to us, and we truly appreciate your feedback. We look forward to assisting you again in the future.
Very good and quick service.
December 27, 2025
Reply from Ocean World Travel
Thank you for your feedback. We’re pleased to hear that you received very good and quick service, and we appreciate you taking the time to leave a review. We look forward to helping you again in the future.
Booking experience
Have now been on a number of cruises and have always booked through Ocean World Travel, we have found their booking agents to be extremely helpful and honest and wouldn’t use anyone else.
December 27, 2025
Reply from Ocean World Travel
Thank you so much for your wonderful review. We’re delighted to hear that you’ve continued to trust Ocean World Travel for your cruises and that our team has been consistently helpful and honest. Your loyalty means a great deal to us, and we truly appreciate you choosing us time and again. We look forward to helping you with many more memorable cruises in the future.
cruise holiday
Carrie spoke to us some weeks ago and after discussing our requirements she said she would keep us informed if anything suitable came up and true to her word she rang us with a great deal which we were happy to accept and she was very helpful with everything,ten out of ten
December 22, 2025
Reply from Ocean World Travel
Thank you so much for your fantastic review. We’re delighted to hear that Carrie took the time to understand your requirements and followed through by keeping you informed when the right opportunity came along. It’s wonderful to know she found a great deal that suited you and was helpful throughout the process. We really appreciate your kind words and your ten out of ten rating, and we look forward to helping you again in the future.
Ocean World Travel our Agent of choice
Have used ocean World travel several times. Always great friendly and helpful advice and service. We have just got back from a cruise on the Cunard Queen Anne and received a follow up call from Carrie checking we had a good time. Having already booked with Ocean World our next Cruise in 2026 I discussed and upgraded our cabin on the next cruise. We also received from Ocean World Travel a bottle of Champagne and chocolates on board. They are local and knowledgeable about the ships especially Cunard and P&O. Carrie and all the staff we have dealt with in the past couldn’t have been better.
December 14, 2025
Unprompted review
Reply from Ocean World Travel
Thank you so much for taking the time to share such a detailed and lovely review. We’re delighted to hear that you continue to receive great, friendly and helpful service from our team, and that Carrie was able to follow up after your Cunard Queen Anne cruise to ensure you had a wonderful time. It’s fantastic to know she could also assist with upgrading your cabin for your next cruise in 2026. We’re so pleased you enjoyed the champagne and chocolates on board — a small thank you from us. Your kind words about our knowledge of Cunard and P&O, and about the whole team, really mean a great deal. We truly appreciate your continued support and look forward to helping you with many more cruises to come.
Excellent company, would recommend
Jordan couldn't have been more helpful. We were unsure exactly what we were looking for and he made suggestions and spent time finding out exactly what we would like. They came back that day with an excellent suggestion which we booked after further discussion in person with them. I would definitely recommend this company.
December 18, 2025
Reply from Ocean World Travel
Thank you so much for your kind words. We’re delighted to hear that Jordan was able to take the time to understand exactly what you were looking for and provide suggestions that suited you perfectly. We’re thrilled that you found the right option and booked with us, and we really appreciate your recommendation. We look forward to helping you plan more fantastic trips in the future!
Fred Olsen Cruises.
This is such an excellent company.
Carrie is very helpful, efficient & pleasant. Thank you.
December 19, 2025
Unprompted review
Reply from Ocean World Travel
That's wonderful to hear! Thank you for choosing to book with Ocean World Travel.
Excellent service used for many years
December 19, 2025
Unprompted review
Reply from Ocean World Travel
Thank you for your continued support!
No hard sell!!
I made an enquiry via Facebook and received a call. I was enquiring about a specific cruise and subject to the price, I was ready to proceed. I was advised to leave my booking a few days until the seasonal promotion set in. Today I got a call advising that I was now eligible for an onboard spend with my booking, so I booked!!!
December 16, 2025
Reply from Ocean World Travel
Thank you so much for sharing your experience! We’re delighted that our team helped you take advantage of the new promotion. We always look for ways to save our customers money, and it’s great to hear that the onboard spend made your booking even better!
Carrie was a wonderful person to deal…
Carrie was a wonderful person to deal with
Very efficient and a total joy
David Fentum
December 15, 2025
Unprompted review
Reply from Ocean World Travel
Thank you, David, for your kind words! We’re thrilled to hear that Carrie made your experience so enjoyable and efficient. Providing excellent service is always our goal, and it’s wonderful to know Carrie delivered that for you. We look forward to helping you again soon!
Great Personal Service
Ryan did an excellent job finding the right cabins for my Mum who has mobility problems & my Sister & I. He spent a lot of time getting the right info & we are looking forward to going to the Norwegian Fjords on Sky Princess in May.
Thanks Ryan for the excellent service.
November 20, 2025
Reply from Ocean World Travel
Thank you so much for your wonderful feedback! We’re delighted to hear that Ryan was able to find the perfect cabins for your family and ensure everything suited your Mum’s needs. If you need anything before you set sail, we’re always here to help.
Our next holiday sorted!
Kerry; the advisor we spoke was very knowable and although we had cruised several times before offered us advice all the way through the process of making our booking. My wife and I have used Ocean World travel for many years to book our holidays, and in our opinion they offer an excellent service and provide value for money.
December 8, 2025
Reply from Ocean World Travel
Thank you for your wonderful review. We’re so pleased to hear that our advisor was able to support you throughout your booking, even as experienced cruisers. It’s great to know their knowledge and guidance made the process even smoother for you.
We truly appreciate your continued loyalty over the years. Your kind words about our service and value for money mean a great deal to the whole team.
We look forward to helping you and your wife plan many more memorable holidays with Ocean World Travel.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.