Really bad customer service. You have to pay be yourself for the return. Bad quality and bad service! I still wait for an answer from the customer service till october. No reaction!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I order some thom browne glasses at OCO they would be at my place in 4 days to bad fedex lost them it took a week before i decided to contact OCO self Jennie send a respons in a mather of min's en p... See more
Eye test perfectly OK - optometrist was good. But customer service was awful. In the store, the assistant wasn't attentive enough - always watching the door. Told contact lenses would be ready in... See more
After a disappointing experience elsewhere, I found my wanted Tom Ford glasses here....yet there was no stock showing. I called the company who ordered them in specially. Since they ran a special prom... See more
Company details
Written by the company
OCO Glasses was founded in 2015 and was primarily an online company specialising in high quality, high fashion eyewear and prescription lenses. In May 2016 we opened our first optical boutique in Spitalfields, London.
Contact info
28 Hanbury Street,, E1 6QR, London
- 0800 011 9747
- info@ocoglasses.co.uk
- ocoglasses.co.uk
3.3
Average
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great follow up
6 months after collecting my glasses they were still slipping off my nose and I found myself unable to wear them. I contacted oco and without hesitation they agreed to take the glasses back and make an adjustment. this was all done by post a fantastic service
August 3, 2018
Unprompted review
Amazing service
Amazing service. Checked out the same glasses at other stores as well but the service OCO Glasses provides made my choice easy. I was going on holidays when my prescription glasses got ready (3 days after I ordered them) but they shipped it for free to my destination. Best service!
July 17, 2018
Unprompted review
Purchase was delivered on time and was…
Purchase was delivered on time and was well packaged
July 11, 2018
Unprompted review
The box came immediately and in very…
The box came immediately and in very good condition.
July 10, 2018
Unprompted review
Great service and advice.
I find choosing the right frame a daunting task but I was taken through the range and found a pair that suited me and I'm really happy. I also had an eye test and my prescription was tweaked slightly but it's made a huge difference. I will return!
June 29, 2018
Unprompted review
First class!
June 19, 2018
Unprompted review
What a great company
What a great company! Used these guys for the first time and they delivered swiftly and safely to my home address......to top it off great communication with the lady that works at OCO glasses.....shame I didn’t get her name but thankyou for your help and support and I will be coming back again to purchase another one of your amazing sunglasses.
Thankyou so much xxxx
June 14, 2018
Unprompted review
Great value
Great value. Glasses as described arrived within 2 days of ordering. I would definitely use this company again.
June 14, 2018
Unprompted review
Fabulous Customer Service and brilliant…
Fabulous Customer Service and brilliant selection of sunglasses. Highly recommended 😊
June 14, 2018
Unprompted review
Very helpful staff
June 14, 2018
Unprompted review
Lightning fast (under 24hours) to Portugal. Impressive!
So, I ordered yesterday around 3pm, 2 pairs of DITA sunglasses to Portugal and they arrived in less than 24 hours - this is after I emailed them 30 mins later to say I wanted to ammend the order to include the second pair!
I mean - free shipping and arrived less than 24 hours later ... in Portugal?! This is unheard of. Really impressed.
The packaging was perfect and of course my sunglasses were absolutely perfect. I highly recommend shopping with OCO Glasses! Nothing but positive experiences. (This is my 2nd time shopping with them).
Thanks OCO
June 14, 2018
Unprompted review
Highly recommended.
My Persol Sunglasses arrived next day in perfect condition.
Excellent price and service, with free delivery.
Many thanks
June 14, 2018
Unprompted review
Great communication and quick delivery
Great communication and quick delivery. Good price on just what I was looking for.
June 13, 2018
Unprompted review
Excellent service
Excellent service, fast and reliable. Glasses arrived in excellent conditions in France
June 12, 2018
Unprompted review
Spot on with no complaints at all!
June 12, 2018
Unprompted review
Great Experience all round. I will be back for all my glasses and contacts in the future.
Great service, great glasses. I will be back in the future for all my glasses, sunglasses and contact lenses.
June 12, 2018
Unprompted review
Wonderful service !
June 9, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.