Really bad customer service. You have to pay be yourself for the return. Bad quality and bad service! I still wait for an answer from the customer service till october. No reaction!
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See what reviewers are saying
I order some thom browne glasses at OCO they would be at my place in 4 days to bad fedex lost them it took a week before i decided to contact OCO self Jennie send a respons in a mather of min's en p... See more
Eye test perfectly OK - optometrist was good. But customer service was awful. In the store, the assistant wasn't attentive enough - always watching the door. Told contact lenses would be ready in... See more
After a disappointing experience elsewhere, I found my wanted Tom Ford glasses here....yet there was no stock showing. I called the company who ordered them in specially. Since they ran a special prom... See more
Company details
Written by the company
OCO Glasses was founded in 2015 and was primarily an online company specialising in high quality, high fashion eyewear and prescription lenses. In May 2016 we opened our first optical boutique in Spitalfields, London.
Contact info
28 Hanbury Street,, E1 6QR, London
- 0800 011 9747
- info@ocoglasses.co.uk
- ocoglasses.co.uk
3.3
Average
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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5* Customer Service
I had an issue with a particularly expensive pair of glasses that I actually purchased elsewhere (from the brand itself) of whom would do nothing for me despite the product being well within warranty.
I already knew about OCO, had seen their shop and am now more than glad that I went in to see if there was any way they could help.
The whole team was understanding. They were great to talk to, their service was second to none and more importantly my glasses were fixed and delivered to me as new. I can't thank them enough. More than recommend OCO.
May 24, 2018
Unprompted review
Great and knowledgable staff
Great and knowledgable staff. Took their time to consult and did no hard sell. Would 100% recommend.
May 18, 2018
Unprompted review
Amazing time of delivery
Amazing service, super fast, great comunication and fantastic btands. Congratulations!
May 5, 2018
Unprompted review
Best service!
April 27, 2018
Unprompted review
Excellent customer service and…
Excellent customer service and communications. Highly recommend this company for genuine branded sunglasses and outstanding service.
April 26, 2018
Unprompted review
Excellent
Nothing to complain about, really fast delivery and my sunglasses arrived safe and sound within 2 days.
April 25, 2018
Unprompted review
Amazing service
Amazing service and next day delivery is great! Thank you
April 25, 2018
Unprompted review
Excellent experience
Excellent experience, exactly as expected and very quick. Appreciated the follow up delivery emails. Recommend.
April 7, 2018
Unprompted review
Perfect!
Complete satisfaction. Everyting was perfect!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! thanks so much for this.
April 6, 2018
Unprompted review
Excellent service and updates
Excellent service and updates! Highly recommend. And prices are good.
November 13, 2017
Unprompted review
Great service and fabulous range.
Great service and fabulous range of glasses.
July 9, 2017
Unprompted review
Amazing service!
Ordered at 7am and delivered at 2pm the same day. Amazing service and original products. Would definitely recommended.
June 17, 2017
Unprompted review
Couldn't be happier
Great prices, great communication, same day delivery... couldn't be happier! Thank you
June 17, 2017
Unprompted review
Bar service at premium price
Bought £600 DITA glasses and 2 weeks in lenses started to move. OCO refused replacement saying this is normal. If you're cool with that this is just your shop!
June 9, 2017
Unprompted review
Easy communication and fast shipping to US
Great customer service! We received the glasses and they're gorgeous 💜 the shipping was fast and the communication super easy. It was a pleasure doing business with OCO Glasses!
May 26, 2017
Unprompted review
Great great people
Great great people. I ordered from NY and there prices and service was the best. Highly recommended.
May 25, 2017
Unprompted review
I order some thom browne glasses at OCO …
I order some thom browne glasses at OCO they would be at my place in 4 days to bad fedex lost them it took a week before i decided to contact OCO self Jennie send a respons in a mather of min's en promised me they whould arange it. they did i would definitely order again ore even fly over to london to buy my glasses here great service.
Olivier
May 18, 2017
Unprompted review
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