Octipa Reviews 

I ordered the wrong size and experienced a problem .I informed Octipa and Jade offered good advice and subsequently sent a replacement in a smaller size with no charge
This is an excellent product and service

Reading the Instagram reviews I thought I’d try the briefs myself so sent in a small order. As promised they were impressive, comfortable and functional. So I made a second order half of which included the next larger size. The larger size was a better fit so I made a third order all of which was the next larger size. Reading that a pair-for-pair exchange was offered if a better fitting size was wanted I wrote and asked about that and was told that Octipa honored that promise, which they did. I’ve been very pleased with the briefs and the fast and friendly response to my orders and requests. At 79 years old the briefs go a long way to keeping my life close to “normal”. 🙂🙂

When I saw my other I got in touch with then and told Jada I ordered 6 size not the sw so she told me my order has all ready gone but when you get them get in touch with me and I will send you the right size with the one's you have you can give them to someone else there service is awesome thanks Jada

Not happy with this company . Outer parcel opened to see items, did not want them but cannot get a refund . A exchange is not required . No address to return for a refund of purchase. Will never use again . Tried to contact but found this useless will never use again !!!!

Ordered 3 boxer short pants and they leak ! Have emailed customer services which states open monday to Sunday 8am to 6pm still awaiting a reply despite 3 emails sent . Poor customer services and now left with a product that does not do as it stated. Nearly £70 cost to me down the drain.

I purchased 2 pairs of the boxer style ultra absorbent. On a recent car trip I was not near a restroom and really had to go. I thought I could let a small amount of urine go since I was wearing the briefs. But I was sadly mistaken! The underwear got wet and my pants were wet too. I had to drive quite a bit further before I could find a spot to take them off; fortunately I had other clothing to change into. VERY disappointed! They are quite expensive and don’t seem to work as advertised. Save your money and buy the disposable ones. If I had been in public I would have been mortified.

I had no trouble placing the original order and recieved it in good time. However I odered the wrong size. I contacted OCTIPA and changed the order. and told to return the first order and the new order will be sent. In a later communication OPTIPA told me not to send the first oder back to them but to donate it an organization of charity and they would send me the new order. Now, that is great service.

Integrity This group delivers what they promise and do it promptly.i received my first order within a week of ordering it. And, when I asked for an exchange from a large size to an extra large they agreed to do so immediately without shipping back the first shipment because it takes a bit of trial and error to get exactly the right size,I am impressed with their integrity so far.

At first the product i received was way too small. It was promised that my correct size will be shipped to me within 6 working days. Only time will tell. I haven't tried the briefs that were delivered but the quality seems decent and will probably served it's purpose. Looking at the Octipa underwear, there's hardly a noticeable difference between these and regular underwear. Response and service were admirable.

Fantastic customer service,when I ordered the wrong size boxer shorts all it took was a quick email and replacements in the correct size were on the way. Thinking these were still slightly small as I struggled to pull them up fully I realised it was because I had them on back to front, as soon as I corrected this the issue was solved. Much more comfortable than wearing boxers and separate pads. I haven’t had any flows yet so absorbency hasn’t been tested but based on my experience so far I am confident this will be more than acceptable

Had size issue , no worries seemless customer service ,
Definitely gained a new customer

I made a mistake on my order, and Jade and the company did a wonderful job straightening it out and sending me a replacement. They were very responsive and accommodating.

The sizing was a bit of a challenge. My suggestion is to order a size larger than normal. But comfortable to wear and customer service was exceptional. I would definitely recommend and plan to order more.

My interaction with OCTIPA has been outstanding. They have been responsive and have gone above and beyond to fill my order. I plan to order again in the future.

What a pleasure to work with a company that is dedicated to customer service. A size issue was no problem for OCTPIA. It was probably my fault anyway. Reorder is in the works with the correct size. They have a customer for life. The product works and their customer service works.

They go the distance to make sure your purchase works for you. They suggested a different style for me for a better fit. They really care

From time of ordering, through delivery and resolution of a query, first class experience. Excellent customer service.

The product looks well designed for it's use. Comfortable and with a reasonable amount of absorbent material.

Great customer service. Allowed me a hassle free exchange

The customer service was excellent.
My query was handled with speed and courtesy .
Delivery was as stated .
Would recommend..