Invested on 6 peer to peer lending platforms. 4 gave me solid 7%+ returns, 1 went bankrupt, and October delivered a 2.5% loss. All but October have since ceased operating or changed their business mod... See more
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I've been enthusiastic about October until they got acquired. Since, no new project - ok - and ongoing projects are falling into default one after the other.... It seems they no longer care about... See more
I invested 5.000€ in 20 projects during 6 months. Many of them behind with the repayments or just failed. One of them actually just repaid on month and then stopped so I guess the borrower so an oppor... See more
Absolutely a disgrace in the beginning was very enthusiastic only after they got acquired downhill rapidly. No more projects and feels they don't care about there costumers anymore. My advice stay as... See more
Company details
Written by the company
October ceased offering new loans starting in early 2024.
Contact info
France
- october.eu
1.5
Bad
972 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Easy to use and pretty safe.
August 24, 2021
Unprompted review
October Spain, unprofessional agent on chat & email.
The people at the Customer Service on October Spain are the worst, especially Miss Camille David who is apparently the head of Customer Success and has no idea on giving information to Customers.
I contacted her using the chat system regarding changing the IBAN number of my October account and she gave me the wrong information all the time.
First of all what, as I wanted to change to a new online IBAN bank, she requested me to send a proof that I am living in Spain for the last 3 months, that extra information requested IS NOT specified on my account details. It says this info there: " Para cambiar tus datos bancarios, envíenos un nuevo justificante bancario que muestre como mínimo su nombre, su IBAN y el logo del banco a contacto****october.eu o a través del chat. "
I was doing exactly as it is written there but she didn't want to accept my new IBAN number, then she sent me this link:
///438630-validar-la-cuenta-october
On that link it clearly says, proof of residence for less than 1 year and she only was accepting proof of residence for the last 3 months. I did send a proof of residence last April 2021 when I changed to a new IBAN and as it hasn't passed 1 year yet and thought this proof was still valid, but nooooo, she didn't want to accept that invoice and forced me to send another new proof of residence.
She gave me all the wrong information, I don't understand how can this lady be the head of Customer Service when she doesn't even know the rules of October in Spain.
Terrible service, I give one star because I can not give less but do not trust October, they are NOT professionals.
August 18, 2021
Unprompted review
Reply from October
Hi Jordi,
I apologise for my mistake on the validity period of the proof of residency in Spain, which differs from the one used in the rest of the countries. This was a human error and I am sorry about that.
A proof of residency is requested when using an online bank as part of our KYC (know your customer) process. This is a standard process aiming at building a trusting relationship with our lenders and preventing illegal activity on the platform. As a result of your feedback, we have requested to add this information on the Personal Information page of the October account, and it will be implemented as soon as possible.
Camille from October
The agent was very kind and the answer…
The agent was very kind and the answer was fast and usefull.
August 16, 2021
Unprompted review
Very happy with my experience with…
Very happy with my experience with October so far...
August 2, 2021
Unprompted review
L'interface du site est super !
Inscription et premier investissement super simple ! Pour l'instant tout va bien
May 11, 2021
Unprompted review
A liiitle bit worried of some…
A liiitle bit worried of some information not disclosed. And rates lately are owfyl. But what you expect if even interbank lending rates are below zero...
I would look for more risk with more transparency but overall experience has been good. And the fact is has app is sooo big advantage
April 6, 2021
Unprompted review
France no1 p2p
France no1 p2p
I always get payed. Advice to work with them
October 3, 2020
Unprompted review
Most of the projects I invest in are…
Most of the projects I invest in are failing. They should really double check who they give money to. If we have to do the due diligence for them it is not worth it
June 23, 2020
Unprompted review
Reply from October
Hi Patrick,
We’re sorry to hear that! Every borrower on October is subjected to a credit analysis, during which we analyse financial and non-financial data and determine a borrower’s capability to repay the loan. For more information about our credit analysis, please read the following tutorial: https://help.october.eu/en/articles/4163862-project-analysis-for-standard-projects
Nonetheless, we encourage every lender to analyse a project before they lend. That’s why we publish a project description and provide sufficient information to make an informed decision to invest in a project or not. As October we believe in every project on that platform. That’s why October’s management lends to every project as an investor in the October fund.
However, no one can guarantee that the borrower will repay the loan. Mismanagement, fraud and environmental circumstances have caused companies to go into default. This is not specific to October, but also happens with banks and other financial institutions. Therefore, as a lender we encourage you to diversify your portfolio as much as possible and mitigate this risk. For information on how it works, please read this tutorial: https://help.october.eu/en/articles/3564057-diversify-and-balance-your-portfolio
When you have a default, we communicate the reason why a company goes into default and what recovery actions we undertake to recover the capital lost. If you would like to have a talk about your portfolio, feel free to reach to us through chat or support@october.eu.
Have a great day!
Jorn from October
Excellent platform, keep it up
I have used October since almost a year, and it’s really an outstanding platform. All is as it should be, keep it up!
June 8, 2020
Unprompted review
A strong business loan platform
I started investing on October at January 2019. At the moment of writing, 3 of my 52 loans are late. This is not a bad number! My net yield after defaults (there has been 2, I'm not sure if they are real defaults, might be Italian loans that have been reorganized or something) is 6.05%. And I only have B+ to C rated loans, not better graded A+ and A. Android app is very good, I mainly use the app for investing. I trust October even at hard times like this. Only minus I can think of is that there are not enough loans.
June 1, 2020
Unprompted review
Just started using
Just started using, easy except at the beginning to register (but probably needed and better to ensure security/privacy). Becomes a game to lend to nice project, truly recommend it!
February 24, 2020
Unprompted review
October permet de rendre accessible le…
October permet de rendre accessible le financement participatif!
Equipe disponible, au top.
October 14, 2019
Unprompted review
October: gran plataforma para invertir!
October me permite invertir unos ahorros con total transparencia, profesionalidad y transparencia.
Es mi primera experiencia en este tipo de plataformas y la recomiendo totalmente.
September 2, 2019
Unprompted review
Seamless, intuitive and no banks!
I'm just getting started, 10 project so far, but the experience feels great.
Everything is seamless and the there is plenty of information to read before taking any decision. As a plus, the whole website is intuitive and well designed, the support team attentive to your satisfaction.
I have yet to receive my returns as I'm early in the process, but I have no doubt everything will go well.
And it feels great to divest from banks :o)
August 27, 2019
Unprompted review
Simple and transparent platform helping…
Simple and transparent platform helping investors connect to non listed corporate loan opportunities. Smooth, user-friendly interface and responsive customer service makes October one of my go-to Fintech apps
August 14, 2019
Unprompted review
Great way to diversify your portfolio
Great way to diversify your portfolio, and their customer service is EXCELLENT (special shout out to Jorn). I've tried out a few other crowdfunding platforms and this is by far the best.
March 18, 2019
Unprompted review
Use your money wisely and easily with…
Use your money wisely and easily with October. Great communication, easy to use.
March 18, 2019
Unprompted review
Excellent service
A Good way to diversify your investments. Simple and smart.
February 4, 2019
Unprompted review
Thank you for your great service!
Great service and good investment opportunities
December 3, 2018
Unprompted review
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