Octoclassic Reviews 459

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their perfect craftsmanship, beauty, and how well custom pieces fit. Many found rare or hard-to-find parts that other companies couldn't provide, with some even mentioning that the company re-engineered parts to improve their durability. The service is frequently praised for being helpful, responsive, and speedy, with staff adapting to customer needs and providing excellent communication. However, some customers were not happy with the quality of certain products, describing them as brittle, poorly finished, or not matching the original equipment in terms of gloss and shine. There were also complaints about delivery issues, including long delays, missing parcels, and unexpected customs charges, with some reviewers feeling that communication regarding these problems was inadequate.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the excellent quality of... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent quality, with some... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the responsive, helpful, and speedy... See more

Order

Users describe ambiguous interactions with order. While some customers experienced smooth transactions, free... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers report significant delays, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Octoclassics helped me with a couple of parts for my R129 SL. Even some parts not on the website were made for me with good fitment. Of course sometimes something breaks or does not fit perfect. Fortu... See more

Rated 5 out of 5 stars

Good communication. Good packaging. Fast despatch. As described. Helpful when first item wasnt quite right size / fit. Ended up with a good fitting hard to find / replace part - no nonsense good quali... See more

Rated 5 out of 5 stars

They found the part I had been looking for over the last three months, something other places couldn’t manage. They also provided me with a much faster mail carrier, fully adapting to my needs. On... See more

Rated 5 out of 5 stars

Kamil made all my purchases from OctoClassic very easy. And since my special orders had to be handcrafted for my Mercedes (R129) - he continually kept me informed every week regarding my purchases. Th... See more


Company details

  1. Auto Parts Store

Written by the company

3D printed spare parts for classic cars


Contact info

3.9

Great

TrustScore 4 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The whole experience was awesome

The whole experience was awesome. It's always a little nerve wracking ordering from another country. The order was processed quickly and arrived much sooner than I expected. And the parts were very well made.

January 13, 2023
Rated 5 out of 5 stars

We took a chance and ordered $1,000…

We took a chance and ordered $1,000 worth of items through Octoclasic. We had delivery problems, so I emailed them to troubleshoot the issue. Octoclasic jumped right in and the items were delivered soon after. The issue was the delivery company in the US. We are very satisfied with our order, high quality and as described. Would definitely order through this company again.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Customer Service

I ordered a few items for my classic C124, and the quality were excellent. I had an issue with one of the items as I’ve received the wrong side, but that was not a big of a deal with Octoclassic, as I’ve contacted Customer Services, and their specialist Wioleta was very professional, efficient, and patient. She had managed to solve my problem in no time, and made sure that the part number is updated on the website.
Thank you Wioleta and Octoclassic for your both amazing quality parts and customer service.

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, quick delivery for an international order.

October 31, 2022
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Reply from Octoclassic

Many thanks for your opinion!

Rated 5 out of 5 stars

Quick and timely response to all needs

Quick and timely response to all needs. You have helped with many parts I can no longer obtain for my car. You have even offered to custom make parts plastics I am sending in the mail.

December 8, 2022
Octoclassic logo

Reply from Octoclassic

Thank you very much for your kind words!

Rated 1 out of 5 stars

Part not arrived and emails go…

Part not arrived and emails go unanswered.

December 8, 2022
Octoclassic logo

Reply from Octoclassic

We are very sorry for this, but we can't find your email anywhere. Your shipment has been at customs in your country since 2.12 (you can see this thanks to the tracking number we sent to your email). However, it is actually taking a very long time, so we have set up a complaint with the post office. We will notify you of everything by email.

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