Octopus Real Estate Reviews 82

Terrible service. I paid the solicitors of octopus in full as requested at the beginning of the transaction, they then started moving the goal posts constantly for 3 months to the point where we gave the documents they requested and they asked for more and more, absolutely ridiculous, and my own solicitors advised me to approach with caution they were so bad to deal with. In the end they wanted us to pay for and supply a gas cert and EICR on a property we didn’t even own which finally pushed us over the edge.
They kept the solicitors money I paid totalling £1920, also they charged us over the usual price for a surveyor of £840! I’ve lost nearly £3000. No better than muggers on the street. Approach with caution.

Straightforward application process; special thanks for Claire Dunning for her help with this case.

Claire was proactive and responsive throughout. She pushed legals along and supported my clients when issues/concerns arose.
Great service from the Octopus team as always!

Linda and Lucia provided excellent service and understanding. I highly recommend them, as they truly understand their customers and follow policy with compassion.

Joe, Becky, Fay and Suparn showed a real desire to find the right outcome for the client and were flexible and professional in their approach. They were on hand to offer reassurance to the client when needed and met a tight deadline that was pivotal to the build. Thanks and look forward to working with you in the future.

They listened, they explained, they answered our questions. All simple actions. However, if you are hearing from your solicitor that loans of the kind we wanted would go wrong and we would lose the house we were buying, it was good to speak to Claire at Octopus to have the system explained, and that the process we were involved with was safe. Even better when it all went as smoothly as they explained. We had been told by friends that Octopus were trustworthy and we can confirm that 100%.

Good service, short communication lines. Sometime the process and timelines is not totally clear.

I continue to love my work with the Octopus team and their support is unrivalled! Thank you once again for helping us and more importantly, our clients!

As a qualified broker, I always look forward to working with Octopus on a case. Not only are they knowledgable, they think outside the box and are attentive to the clients needs.

If broker or client have any questions or require any points explaining they are always happy to assist.

Special thank you to Sam, Chris and Jess for being fabulous!

Octopus staff excellent, helpful and on the ball with communication
I would recommend to anyone
I would give a score of 100%👍

We have just had a bridging completion this week, and the whole process was swift and smooth. Clare Dunning (Credit Manager) was extremely helpful throughout, going over and above to ensure that completion took place/funds were released in time.

Excellent service from Octopus, especially Claire Dunning, she regularly went above and beyond to ensure the deal completed within timescales.

Claire Dunning was fantastic from start to finish for a purchase application that we put through Octopus Real Estate.

Great experience, underwriting was efficient and they applied a common sense approach where required. Claire Dunning was a big help and kept us informed throughout each stage

Ok at first and the rate was good. Half way through the 12 month term the company began asking me how I was redeeming the loan - this happened regularly then until in April when I was ready to redeem the loan, they hadn’t actually applied their charge to the title document and delayed me repaying them. This cost me 2 months in interest, equivalent of £2k. Not once have the even considered waiving this interest and I have had to pay it.

A complex case that was completed within 10 days. Excellent work ethic, communication and genuinely wanted to help. If they didn't go above and beyond we would have failed to meet our deadline. It was a pleasure working with you Chris, Paul, Fay, Lotty and Stephen.
....Dream team!
Looking forward to the next one!

very impressed with the personal service I received from Octopus Real Estate, in particular Chris Chapman. You don't expect a constant communication with a lender, and even more so from the underwriter. Chris was communicating with myself and other parties to update us, and to help us push the case on. He prevented the case from lapsing - which other lenders would have let happen. I look forward to working with you again in the future.

Just completed a finance project for one of my clients with Octopus Real Estate and the service throughout the project was excellent. Credit manager Fay Potts was always on top of the case and whenever anything needed to be actioned her communication was concise and efficient.

The project had a couple of bumps in the road towards the end but again Fays work ethic was second to none as she helped me navigate the barriers resulting in the project completing on time and happy clients. I wouldn't hesitate to work with Octopus or Fay again in the near future.

We have worked with Octopus on many cases and everyone go above and beyond from start to finish. I am very grateful to Jordan and Jess for getting an urgent completion over the line. Thank you both :)

Seamless process from start to finish, I was kept updated every step of the way and I will definitely be using this lender to solution my clients again.

Couldn’t have been done without the help of Alex, Fay & Dan 👏🏻

Keep up the great work!!