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Octopus Energy for Business Reviews 

706
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 697 customer reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and patient during phone calls and account updates. People also deeply appreciate the prompt responses, highly knowledgeable advisors, and remarkably smooth processes when setting up new business accounts or resolving billing issues. However, some reviewers were not happy with occasional long hold times during phone calls, delayed problem resolutions, or temporary service interruptions. Many consumers mentioned that navigating certain complex situations sometimes required multiple phone attempts or dealing with frustrating communication hurdles before getting a final satisfactory solution.

What people talk about most

Staff

Users describe positive interactions with staff, noting that advisors are consistently helpful, polite, and... See more

Customer service

Consumers find customer service to be positive, highlighting efficient support and quick responses from real... See more

Service

Customers consistently note positive experiences with service, highlighting fast response times and polite... See more

User experience

People report positive experiences with user experience, highlighting how staff make processes simple and... See more

Response time

Reviewers highlight positive aspects of response time, noting that phone calls are answered within a few... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a new customer - and struggled with registering online. Your representative Coby was particularly helpful. With Coby’s help, I have now registered and given up to date meter readings. The pro... See more

Company replied

Rated 5 out of 5 stars

Smart meter readings Many thanks to the lady who I spoke to, unfortunatly I don't remember her name. She was able to answer all may questions regarding the electric readings & gave me advice on oth... See more

Rated 5 out of 5 stars

Recently completed renewal of a small business account with Octopus. Complicated by having three different meters showing different tariffs. Phoned to get rates standardised across all 3 accounts. Ek... See more

Rated 5 out of 5 stars

As usual Octopus gave excellent customer service. Answered quickly, listened to the problem, arranged for it to be dealt with and even gave some compensation even though the issue is with an external... See more

Company replied


Company details

  1. Energy Supplier
  2. Business to Business Service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.


Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

706 reviews

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4.9

All reviews

(706)

706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great to deal with

The Lady that handle my enquiry and set up my account was exceptionally professional, courteous with a lovely manner, soeaking clearly and in an understanding way, Alliyah made the process easy and for once,as with most corporate compamies, I wasn't stressed because of a person's attitude or the regional language disparity, thankyou Octopuss, Thankyou Alliyah

August 27, 2026
Rated 4 out of 5 stars

Any questions

Any questions asked are always promptly dealt with, and any changes made to the contract are clear and concise.

August 27, 2026
Rated 5 out of 5 stars

Great service as always

After chasing previous energy supplier for a month, it was great getting to talk to Taz in just a couple of minutes, and she got everything sorted without having to be transferred or waiting too long. Always had great customer service with Octopus across all my accounts.

August 27, 2026
Rated 5 out of 5 stars

Agent was superb

Agent was very helpful and understsnding as i was calling from a train. I was organising a switch of business to Octopus and all question we answered well and to my satisfaction. Good first impression for a new customer.

August 27, 2026
Rated 5 out of 5 stars

The call was very efficient and Jan was…

The call was very efficient and Jan was very understanding and patient this is why I remain with Octopus Energy thank you

August 26, 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

He's Jan-tastic! Thanks for your lovely review Michael 🐙

Rated 4 out of 5 stars

Your agent was extremely knowledgeable

Your agent was extremely knowledgeable, efficient and patient, but would have saved much repeating of information if he had realised I needed him to speak more slowly.

August 26, 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Hi Mrs Stewart, we're always happy to accommodate our customers however we can. I've popped a note on your account going forward so our agents know to slow it down going forward 💜

Rated 4 out of 5 stars

My query was answered immediately with…

My query was answered immediately with good knowledge.
only negative was it took a little searching for the contact number.

August 26, 2026
Octopus Energy for Business logo

Reply from Octopus Energy for Business

Thanks for the feedback Julie, we'll be sure to take this on board 🐙

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