Octopus Energy for Business Reviews 

Iffah was very friendly and helpful and answered all my questions satisfactorily. It was good to talk to a human. So much better than bots that many other firms have, who, in my experience, can never answer your question anyway and have to refer you to a human operative in the end, thus wasting a lot of time..

I spoke to Raiyan at Octopus Energy today, I fully explained my position as a landlord currently trying to find a new tenant to lease my small business premisses. Raiyan took great time to explain the tariffs to me, he was professional, understanding and polite. He detailed how should I lease the premisses out before the 12 month contract ends then I would not be subject to any penalties for the change of tenancy to any new tenant, they (new tenant) also would be free to leave OE or renew a contract of their own. This makes for a very fair contract, I will pay only for what, if anything (energy) I use, as I have entered a higher tariff with a no daily standing charge contract. When I identify a new tenant I will be free to leave and will only pay for any energy usage incurred

A £480 security deposit was however applied but again Raiyan reassured me that this would be refunded in full should I leave under the above arrangements (new tenant identified), subject to any outstanding energy usage.

If I do identify - for example a new tenant 2 months from now then I will be able to notify OE of the change of tenancy, exit the contract with no fees, no bill for usage (if no energy used) and no standing charges. I will also receive a full security charge refund.

As a landlord this is very reassuring as very limited energy will be consumed during the time a new tenant is identified.

Raiyan, was professional, understanding and very helpful. Thank you

Joshua was very helpful and proactive with the issue we currently had. Friendly and professional support at the same time!

Taz is 5 star and sent exactly the information required. Unfortunately the previous call handler did not listen at all and was a complete waste of time

Very helpful person , clear and precise . Polite and friendly too .

Person answering call was extremely capable and both efficient and knowledgeable. Very pleased with the interaction. SSE could learn a lot from Octopus on client care.

Most amazing customer service provided by Sarjana. She saved my day.
May you be always successful 🙏

Great customer service, very reliable utility, good pricing... the only shame is that you cannot renew contracts with more than 6 months anticipation (in order to time the market and get a good price, reason why we are leaving them in a few months, but we will be willing to go back when our new contract expires).

Everything went smoothly any correspondence was dealt with swiftly nothing seemed too much of a problem.

I changed from Yorkshire gas and power after a very bad experience with their meter installation, that didn't work from day one. After going to ombudsman I was allowed to change suppliers and chose octopus, because I already have account for home. And what a difference. Superb service especially with my retirement and not needing their services any longer. Very helpful staff especially Adedotun.
Thanks very much

Octopus Energy for Business were excellent throughout the one stop phone call regarding the transfer of our church contract at renewal time. Amina explained everything that I needed to know, and helped complete the steps needed in a very professional manner. Thank you.

The customer service is brilliant and the price is very good!

Good customer service

Jak went above and beyond with the information and help I received over the phone. Extremely knowledgeable and a pleasure to talk to. Thank you very much Jak :)

We have had a very positive experience with Octopus Energy. Whenever we have needed information or support, we have found the service friendly, helpful and easy to understand. The tariff information has been explained clearly, which has made it much easier for us to make the right decision for the Council. We have found Octopus Energy straightforward to deal with and are very happy with the service we have received.

This person was the first person at Octopus to pursue a very difficult switch. He sought advice and tried various options to overcome a number of problems that other staff hadn't bothered to sort out.

The person i spoke to , Joseph, kept in regular contact while he worked to resolve the issue and kept me fully informed. It was good to have the same person in contact as you didn't have to go through all the issues again. Well done Joseph!

Sunil was very friendly and helpful
Thank you

I receive a prompt and helpful reply to my query from Adedotun. Excellent!