Octopus Energy for Business Reviews 79

When I first approached Octopus I found who ever I was dealing with very helpful and knowledgeable and introducing me to introductory offers
I recently contacted Reema on the 5/6/26 for new tariff prices that she was able to give me and I found her to be very courteous and professional

Because every time you call you can actually talk to people and always get answers

Always very helpful and patient when I am asking questions .Good to be able to speak to someone without having to spend ages waiting for options

From Start to Finish.
I was made to feel like a member of the family with patience, understanding, and infinite support to inform and allow me to have a clear (senior) understanding, helping through every step and question I asked to clarify and confirm a tailored plan decision that felt exactly right for me.
In particular, an 11/10 shout to Soffia for always making me feel valued and at Ease throughout the process. My initial call with Taf was very thorough and helpful. Josh, who handled the payment part supportively. Finally, the backup communication from the energy Help Team was sequential, clear, and exactly in line with what I had been informed would happen. Thank You so Much.

Marvin was so helpful as I explained the problem that we had with receiving bills from our previous supplier. He talked me through best practice and I could take that information with me to battle with SSE.

Thank you so much

Great customer service, and very knowledgeable.

Motun she was nice and friendly

Polite and knowledgeable staff. My query was sorted out immediately.

Rapid replies to our enquiries, Jude was particularly up to find the right information, relaying it back in no time!

I needed help setting up my new account. I spoke to Roxanna who resolved my issue quickly and efficiently. She was very helpful which is refreshing as I find most utility company extremely difficult to deal with.

After speaking to Radhika yesterday and receiving my quotes by email I decided to proceed with one of the quotes.
Today I spoke with Danni who showed the same level of professionalism and enthusiasm She answered all of my queries instantly and has set the whole process up for me. I use Octopus for my home as well and can not speak highly enough of them .

Motun she very nice

The interaction with and guidance provided by a very limited number of personnel, notably Lula, handling the transition to an Octopus Business Energy Account has been polite and very efficient/professional. We are a volunteer run non-profit sports club so it is doubly appreciated that the account change was made so easy.

The ability to speak to a real person is great as other utility providers seem almost impossible to speak to a real person, others don't even provide a telephone number,,
Great service keep it up,

Claire was so helpful in explaining
Our account information to me, plus reassuring me that my account will be forwarded onto the relevant dept to help and that she will keep me updated via email. Really good customer service.

Love Octopus, always great to deal with

After an initial hiccup with a customer service operator early in the day,the new operator was like a breath of fresh air.
He answered all my questions and was extremely helpful and patient with me.
Great customer service and was a pleasure speaking to him.

Rang Octopus for business quote, excellent response time via telephone. I find the process of changing suppliers daunting however Harry gave excellent customer service answering all my questions and I feel reassured I have made the right switch. I should save a considerable amount of money over the next year on my fixed rate compared to my previous supplier.