A fantastic very helpful lady who managed to take over my old 3 electric EDF Meters Energy Account successfully valid from the 27th July 2026 Highly recommended and very happy with a top marks sup... See more
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Contact Octopus by phone yesterday, spoke with Lavinia, lovely warm friendly voice, sourced my new Fixed contract to start in August when current one finishes pricing is close what I am already paying... See more
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I was fortunate to have my telephone call taken by Chris In Small Business who handled a business switch from EDF with great efficiency. He was clear and concise throughout and provided all relevant i... See more
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Absolutely amazing service, Mev was so kind to me and sympathetic to my predicament! I had made a terrible error and she put me at ease straight away. She then told me exactly what to do so she could... See more
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Company details
Written by the company
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
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Join the UK's business energy champions
4.9
Excellent
378 reviews
Asks customers to review
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Muhammed made signing up and linking my…
Muhammed made signing up and linking my accounts easy very good service thank you
July 24, 2026
Ekraam was brilliant
Ekraam was brilliant, the interaction and answering my questions were super.
My contact was due to my not having received any statements since I took over this role with the charity. Ekraam was able to see immediately what had occurred and rectified the issue.
Thank you
July 24, 2026
Great service
Zoe was extremely helpful, professional and friendly. Gave me all the information I needed to make the switch simple and straightforward.
July 24, 2026
The best Customer Service
I have been with Octopus for a number of years but have just set up an account for our local village hall. Alex made the whole experience easy and she is a credit to Octopus. Thanks you.
July 24, 2026
Friendly
Friendly, knowledgeable, nice to talk to a real person who is more than willing to help
July 23, 2026
Ryan explained everything and was very…
Ryan explained everything and was very helpful, enabling us to switch suppliers to Octopus.
July 23, 2026
I phoned today regarding my business…
I phoned today regarding my business energy charges, spoke to Joseph, who was very polite and incredibly helpful, very knowledgeable with his answers to my questions. Thanks again Joseph
July 23, 2026
Explained the details clearly and very…
Explained the details clearly and very helpful with questions.
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful and i was asking for a…
Really helpful and i was asking for a lot. Thank you Sunil!
July 23, 2026
Reply from Octopus Energy for Business
Thanks so much Rhianne! We're thrilled to hear Sunil took care of things for you 💜
The £75 referral was very good
The £75 referral was very good , David was clear and harp, thanks
July 16, 2026
Reply from Octopus Energy for Business
Yesss we love a referral! Spread the love 💓
Good and communicative help
Good and communicative help. Rayn and all other staff have been a great help quoting for and signing up our small business to Octopus.
July 23, 2026
Reply from Octopus Energy for Business
Thanks for the kind words Garth! Great to hear your small business had a smooth set up 🐙
website crashed after completing all…
website crashed after completing all the online information so called up and staff answered quickly and sorted it out so nearly perfect
July 23, 2026
Reply from Octopus Energy for Business
oop! We're sorry about that Matt, that can happen occasionally 😕
Really glad to hear we could get it all sorted in the end 🙏
Ekraam is very helpful and patient in…
Ekraam is very helpful and patient in listening to my request and concerns and explaining to me all my questions. She gave me a solution that I wanted. Many thanks!
July 23, 2026
Brandon was great
Brandon was well informed, helpful and efficient. It made the process as quick and painless as was possible
July 22, 2026
Sorted out very easily over phone
Sorted out very easily over phone, customer service excellent
July 22, 2026
The usual brilliant service from Octopus
As usual, get everything sorted with Octopus with minimal fuss. Great service from Ade.
July 22, 2026
Reply from Octopus Energy for Business
Love to hear it! 👏 Thanks for letting us know Phil! 🤎
Quick, helpful answers.
My call was answered quickly, and Adedotun was able to answer all my questions and help me with the items I needed to take care of in our business account.
July 22, 2026
Reply from Octopus Energy for Business
Thank you for these lovely words! Adedotun will love to hear this! 💕
Great customer service
Clear information. Polite helpful customer service. Answer to questions immediately provided by Elliot.
July 22, 2026
Reply from Octopus Energy for Business
Thanks for the kind words Lisa 💚 We'll make sure Elliot sees this! 👀
Telephone conversation
I have just spoken to SUNIL absolutely delighted with the way I was helped and supported. Hopefully the switchover from British Gas to Octopus energy will go ahead smoothly. I am starting a new business. I need all the help I can get.
Thank you SUNIL
KIND REGARDS, ROBERT JOHNSON
July 22, 2026
Reply from Octopus Energy for Business
We're so happy to hear Sunil was able to sort everything for you 😎 Thanks for the kind words Robert! 🫶
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