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Octopus Energy for Business Reviews 

683
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 652 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the support team for being exceptionally helpful, knowledgeable, and polite, ensuring that all customer queries are handled with genuine professionalism. Consumers note that phone response times are remarkably fast, allowing new account setups, contract renewals, and various billing matters to be resolved very smoothly. Though some customers experienced initial hurdles or technical difficulties with online switching services before speaking directly with support advisors. However, representatives quickly stepped in to clarify the available options, address previous supplier frustrations, and successfully finalize the process.

What people talk about most

Staff

People report positive experiences with staff, highlighting that advisors are consistently helpful, polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting fast response times and helpful advisors... See more

Service

Users describe positive interactions with service, highlighting a smooth, swift, and efficient process.... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the smooth, quick, and... See more

Response time

Consumers find response time to be positive, consistently reporting fast phone connections and swift answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently completed renewal of a small business account with Octopus. Complicated by having three different meters showing different tariffs. Phoned to get rates standardised across all 3 accounts. Ek... See more

Rated 5 out of 5 stars

I was connected to an adviser (Tiffany) within minutes of ringing. Tiffany was able to see the issue and understood the problem with the standing charges very quickly. Although she was unable to take... See more

Rated 5 out of 5 stars

I spoke with Adedotun on the telephone today. He was very helpful and navigated me through options for my energy tariff going forwards. This was all backed up with an immediate email, so everything... See more

Company replied

Rated 5 out of 5 stars

Just joined Octopus as a business customer. No wait times on the 'phone (even on a Monday morning). Daisy was knowledgable, efficient and a pleasure to deal with. One thing Daisy - please stop sayin... See more

Company replied


Company details

  1. Energy Supplier
  2. Business to Business Service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.


Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

683 reviews

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4.9

All reviews

(683)

675 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done Octopus

Zaid guided us through the options available and made the process very simple. Within a few minutes our contracts had been agreed and were in our inbox. They outshine other companies every time.

September 1, 2026
Rated 5 out of 5 stars

Octopus Energy thee BEST 👍

I've been with Octopus for 8 years and I know that it's the BEST thing I ever done.
Octopus agents listen to what I have to say. Making them the company that I highly recommend.

Thanks for the excellent service.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous

Fabulous! I spoke with Grace multiple times and she was extremely patient with me and explained everything with clarity. I have autism and find all this adulting buisness very confusing at times 😆 so it makes a HUGE difference to what I find challenging when you recieve such great customer service, where nothing feels too bigger task, or silly a question. A lot of other home services (my Internet provider for one 😆) could take a note out of Octopus's book because its certainly the best service, responsive, and you get to talk to a real human! Couldnt recommend enough

September 1, 2026
Rated 5 out of 5 stars

Jamie-Lea was fantastic

Jamie-Lea was fantastic - efficiently helped me with the two things I called about regarding our new business account and then told me about the referral incentive that I would be eligible to claim. So friendly and helpful.

September 1, 2026
Rated 5 out of 5 stars

I spoke with Zaid

I spoke with Zaid, and he was honestly the most helpful person ever! He set up my business account and switched everything over for me, making the whole process incredibly easy. He was super polite, professional and patient throughout. I couldn’t be more impressed with the service I received—thank you so much, Zaid!

September 1, 2026
Rated 5 out of 5 stars

Such a great help 10/10 service

Vanessa was so helpful and even though the signal wasn't great on my end she was so patient and really went the extra mile. I want to thank her so much for helping me sort out everything I needed ❤️

August 28, 2026
Rated 5 out of 5 stars

Great to deal with

The Lady that handle my enquiry and set up my account was exceptionally professional, courteous with a lovely manner, soeaking clearly and in an understanding way, Alliyah made the process easy and for once,as with most corporate compamies, I wasn't stressed because of a person's attitude or the regional language disparity, thankyou Octopuss, Thankyou Alliyah

August 27, 2026
Rated 4 out of 5 stars

Any questions

Any questions asked are always promptly dealt with, and any changes made to the contract are clear and concise.

August 27, 2026

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